2021年職場必知的電郵禮儀

1、職場必知的電郵禮儀 The average US employee spends about a quarter of the work week bing through the hundreds of e _ils we all send and re _ive every day. 美國的員工評價每周會花四分之一的時間來處理每天收發(fā)的成百上千封郵件。 But despite the fact that were glued to our reply buttons, career coach Barbara Pachter says plenty of professionals sti

2、ll dont know how to use e _il appropriately. 然而，盡管我們每天都在回復郵件，職業(yè)生涯指導師芭芭拉帕切特卻表示，許多職業(yè)人士仍不知道如何恰當地使用郵件。 In fact, because of the sheer volume of messages were reading and writing each day, we _y be more prone to _ embarrassing errors and those mistakes can have serious professional consequen _s. 事實上，由于我們每

3、天都會閱讀和書寫大量的信息，我們可能更容易犯下令人 _錯誤，而這些錯誤會導致嚴重的職業(yè)后果。 Pachter outlines the basics of modern e _il etiquette in her book The Essentials Of Business Etiquette. We pulled out the most essential rules you need to know. 帕切特在她的商務禮儀要點一書中概述了現代 _禮儀的基礎知識。我們選取了你需要知道的那些最重要的規(guī)則。 Examples of a good subject line include M

4、eeting date changed, Quick question about your presentation, or Suggestions for the proposal. 好的主題包括：“會議改期”“關于你簡報的一些小問題”或“計劃書建議”。 People often decide whether to open an e _il based on the subject line, Pachter says. Choose one that lets readers know you are addressing their con _rns or business issu

5、es. 人們是否會打開一封郵件，通常取決于主題的內容，”帕切特說。“寫標題時，要能讓郵件接收者知道你的郵件是他們管鑫的問題，是和業(yè)務相關的事?！?If you work for a pany, you should use your pany e _il address. But if you use a personal e _il aount whether you are self-employed or just like using it oasionally for work-related corresponden _s you should be careful when ch

6、oosing that address, Pachter says. 帕切特指出，如果你為公司工作，你應該使用公司的 _地址。但如果你使用個人的郵件賬戶，無論你是個體經營者還是只是偶爾使用它來處理工作相關的信件，在選擇發(fā)送的郵件地址時應謹慎。 You should always have an e _il address that conveys your name so that the recipient knows exactly who is sending the e _il. Never use e _il addresses (perhaps remnants of your g

7、rade-school days) that are not appropriate for use in the workpla _, such as babygirl. or beerlover. no _tter how much you love a cold brew. 你應該有一個含有你名字的 _地址，這樣郵件接收者就可以知道是誰發(fā)來的郵件。無論你多么喜愛以前創(chuàng)建的 _地址，千萬不要使用不適宜工作場所使用的 _地址(也許是小學一直用到現在的昵稱)，如“babygirl.”“beerlover.” 等，無論你有多喜歡喝啤酒，都不要用。 No one wants to read e _

8、ils from 20 people that have nothing to do with them. Ignoring the e _ils can be difficult, with _ny people getting notifications of new messages on their s _rtphones or distracting pop-up messages on their puter screens. Refrain from hitting reply all unless you really think everyone on the list ne

9、eds to re _ive the e _il, Pachter says. 帕切特說，沒有人想要閱讀20個與自己毫無相關的人發(fā)來的郵件。因為許多人的 _上都有新消息通知，電腦屏幕上也有彈出的消息提示，所以忽略這些郵件不太可能。盡量避使用免“回復全部”功能，除非你真的認為收件人列表里的每個人都需要接收這封郵件。 Dont use laid-back, colloquial expressions like, Hey you guys, Yo, or Hi folks. 不要使用懶散或者口語的表達，比如“嘿哥們兒”“喲”或者是“嗨伙計”。 The relaxed nature of our w

10、ritings should not affect the salutation in an e _il, she says. Hey is a very infor _l salutation and generally it should not be used in the workpla _. And Yo is not okay either. Use Hi or Hello instead. 她說：“我們寫作上輕松自然的語氣不應該影響到一封郵件里的正式稱謂。嘿(hey)是一個非常不正式的稱謂，一般地，它不應該在工作場合使用。喲(Yo)也不可以。要使用嗨(Hi)或者哈羅(Hello)

11、?！?She also advises against shortening anyones name. Say Hi Michael, unless youre _rtain he prefers to be called Mike. 她同時也建議不要縮寫任何人的名字。一般應該說“嗨!Michael，”除非你確定他更喜歡被稱呼為“Mike”。 Its difficult to reply to every e _il message ever sent to you, but you should try to, Pachter says. This includes when the e

12、_il was aidentally sent to you, especially if the sender is expecting a reply. A reply isnt ne _ssary but serves as good e _il etiquette, especially if this person works in the same pany or industry as you. 要回復所有收到的郵件有一定的困難，但你應該嘗試這么做。要回復的郵件也包括那些錯發(fā)給你的郵件，尤其是那些郵件發(fā)出者希望得到回復的郵件。回復郵件不是一件必要的事，但這表現出了自身良好的郵件禮

13、儀，尤其是如果這個郵件發(fā)出者和你在同一家公司或者是同一行業(yè)工作。 Heres an example reply: I know youre very busy, but I dont think you meant to send this e _il to me. And I wanted to let you know so you can send it to the correct person. 可以依照這個范本回復：“我知道你非常忙，不過我覺得這封郵件并不是發(fā)給我的。寫這個郵件給你是為了提醒你一下，好讓你把郵件發(fā)給本該接收的那個人?！?Your mistakes wont go u

14、nnoti _d by the recipients of your e _il. And, depending upon the recipient, you _y be judged for _ them, Pachter says. 郵件收件人會注意到你的錯誤。“而且，有些收件人會根據你犯的錯誤對你做出評價?！?Dont rely on spell-checkers. Read and re-read your e _il a few times, preferably aloud, before sending it off. 不要指望系統(tǒng)的拼寫檢查。在發(fā)送郵件之前，反復多讀幾次，最好

15、是大聲地讀你的 _。 One supervisor intended to write Sorry for the inconvenien _, Pachter says. But he relied on his spell-check and ended up writing Sorry for the incontinen _. “一個主管本來想寫造成不便深感抱歉(Sorry for the inconvenien _)，但他太相信他的拼寫檢查程序，結果寫成了尿失禁深感抱歉(Sorry for the incontinen _)?！?You dont want to send an e

16、_il aidentally before you have finished writing and proofing the message, Pachter says. Even when you are replying to a message, its a good precaution to delete the recipients address and insert it only when you are sure the message is ready to be sent. “在你完成郵件內容和校對信息之前，你肯定不想一不小心把郵件發(fā)送了出去。即使是在回復郵件時，刪

17、掉收件人的郵件地址也是一個很好的預防措施，只有在你確定郵件內容已經完成以后才輸入收件人地址?！?Pachter says to pay careful attention when typing a name from your address book on the e _ils To line. Its easy to select the wrong name, which can be embarrassing to you and to the person who re _ives the e _il by mistake. 帕切特表示，在收件人一欄上，從地址簿里選擇輸入收件人的時

18、候，需要格外謹慎注意。“我們很容易選到錯誤的收件人，這無論對你還是那個錯收到這封郵件的人來說都很尷尬?！?Purple Comic Sans has a time and a pla _ ( _ybe?), but for business corresponden _, keep your fonts, colors, and sizes classic. Purple Comic Sans也許曾風靡一時，但對于商務信函來說，字體、顏色和大小應沿用經典樣式。 The cardinal rule: Your e _ils should be easy for other people to read. 基本規(guī)則：你的郵件應該方便他人閱讀。 Generally, it is best to use 10- or 12- point type and an easy-to-read font such as Arial, Calibri, or Times New Ro _n, Pachter advises. As for color, black is the safest choi _. “一般地，最好使用10或12的字號，并選用易于閱讀的字體，如Arial,，Calibri或者Times New Ro _n，”帕切特建議。至于顏色