xx開關有限公司質(zhì)量管理手冊中英文對照版（經(jīng)典）

1、目錄 手冊批準和發(fā)布-4 應用范圍-4 手冊管理-5 公司簡介-5 1 管理和領導1.1 公司使命、愿景、價值觀和方針-61.2 全面質(zhì)量管理原則和體系方法-8 1.3 法律和其他要求- 9 1.4 資源、作用、職責和權限- 9 1.5 內(nèi)部體系審核、自我評審和管理評審-12 1.6 溝通-13 2 信息與分析2.1 信息內(nèi)容-14 2.1.1 市場和客戶信息 2.1.2 合同履行信息 2.1.3 設計與開發(fā)信息2.1.4 采購信息 2.1.5 供應商質(zhì)量信息 2.1.6 企業(yè)資源計劃系統(tǒng) 2.1.7 全面質(zhì)量管理體系文件 2.1.8 關鍵指標系統(tǒng)數(shù)據(jù) 2.1.9 不良質(zhì)量成本 2.2 信息控

2、制-162.2.1 文件控制 2.2.2 記錄控制 2.2.3 電子信息控制 2.3 信息分析與統(tǒng)計技術-16 2.3.1 數(shù)據(jù)分析 2.3.2 數(shù)字資料統(tǒng)計工具 2.3.3 非數(shù)字資料管理工具 2.3.4 統(tǒng)計抽樣 3 戰(zhàn)略策劃3.1 戰(zhàn)略策劃過程-18 3.2 強項、弱項、機會和威脅分析-18 3.3 目標管理-18 3.4 體系策劃和管理方案 -19 4 人力資源 4.1 人力資源計劃-194.2 職位描述、招聘與人員配置-194.3 能力、培訓和意識-194.4 考核與激勵-204.5 職業(yè)道德-204.6 員工滿意度-204.7 公司文化建設-215 過程管理5.1 主過程和支持性過

3、程-215.2 產(chǎn)品要求的確定- 22 5.3 產(chǎn)品要求的評審 - 22 content approval and issuance of manual- 4 scope of application- 4 control of manual- 5 company profile - 5 1 management and leadership1.1 companys mission, vision, values and policies- 61.2 tqm principles and tqm systems approach- 8 1.3 legal and other requireme

4、nts - 9 1.4 resource, roles, responsibility and authority- 91.5 internal system audit, self-assessment and management review-12 1.6 communication -13 2 information and analysis2.1 scope of information - 142.1.1 marketing and customer information 2.1.2 information on order implementation 2.1.3 design

5、 and developing information 2.1.4 purchasing information 2.1.5 supplier quality information 2.1.6 enterprise resource planning system 2.1.7 documents of tqm system 2.1.8 data of key measurement system 2.1.9 cost of poor quality 2.3 control of information -162.2.1 control of documents 2.2.2 control o

6、f records 2.2.3 electronic information control 2.3 information analysis and statistical techniques-16 2.3.1 analysis of data2.3.2 statistical tools for numeric information 2.3.3 statistical tools for nonnumeric information 2.3.4 statistical sampling 3 strategic planning3.1 strategic planning process

7、-18 3.2 strength, weakness, opportunity and threat-183.3 management by objectives - 18 3.4 system planning and management programmes- 19 4 human resource 4.1 the human resource plan-194.2 position description, recruitment and placement-194.3 competence, training and awareness -194.4 appraisal and mo

8、tivation-204.5 occupation ethics- 204.6 employee satisfaction- 204.7 corporate culture- 215 process management5.1 key process and supporting process-21 5.2 determination of product requirement -22 5.3 review of product requirements- -22 5.4 設計和開發(fā)- 22 5.5 客戶財產(chǎn) - 23 5.6 采購(見第8章) -235.7 生產(chǎn)運作 -23 5.7.1

9、生產(chǎn)運作控制5.7.2 產(chǎn)品標識與可追溯性5.7.3 測量設備和技術程序標識 5.8 檢驗和試驗-24 5.8.1 進貨檢驗和試驗5.8.2 過程檢驗和試驗5.8.3 最終檢驗和試驗5.8.4 檢驗和試驗記錄5.8.5 檢驗和試驗狀態(tài)5.9 監(jiān)視和測量裝置的控制-25 5.9.1 測量設備5.9.2 軟件5.9.3 環(huán)境5.9.4 外部供方5.10 計量確認和測量過程的實現(xiàn)-265.10.1 計量確認5.10.2 測量過程5.10.3 測量不確定度和溯源性5.11 不合格的控制-285.11.1 不合格品及運作的控制5.11.2 不合格測量設備的控制 5.12 搬運、包裝、貯存、防護和交付-2

10、9 5.13 服務-29 5.14 基礎設施與維護-30 5.15 現(xiàn)場管理-30 5.16 過程質(zhì)量審核 -30 5.17 產(chǎn)品質(zhì)量審核 -30 6 經(jīng)營改進與運作結果6.1 經(jīng)營改進要求 -30 6.2 經(jīng)營改進方式 -31 6.3 運作結果測評 -32 7 客戶中心與滿意7.1 客戶滿意的監(jiān)視和測量 -33 7.2 客戶投訴處理-33 8 供應管理8.1 供應管理戰(zhàn)略 -33 8.2 供應管理內(nèi)容 -34 8.3 供應商評審 -34 8.4 與供應商的溝通和伙伴關系-34 8.5 總成本的降低 -34 8.6 供應資源開發(fā)與國產(chǎn)化-35 8.7 供應商質(zhì)保支持與第二方審核-35 8.8

11、供應商考核、索賠與改進 -35 8.9 供應商評估模式圖-36 9 時效管理 -36 5.4 design and development -22 5.5 customer property - 23 5.6 purchasing (see chapter 8) - 235.7 production operations - 23 5.7.1 control of production operations5.7.2 product identification and traceability5.7.3 idenditification for measuring equipment and

12、 technical procedures5.8 inspection and testing - 24 5.8.1 receiving inspection and testing5.8.2 in-process inspection and testing5.8.3 final inspection and testing5.8.4 inspection and testing records5.8.5 inspection and testing status5.9 control of monitoring and measuring devices -255.9.1 measurin

13、g equipment5.9.2 software5.9.3 environment5.9.4 outside supplier5.10 metrological confirmation and realization of measurement process-265.10.1 metrological confirmation5.10.2 measurement process5.10.3 measurement uncertainty and traceability5.11 control of nonconformity - 28 5.11.1 control of noncon

14、forming product and operation5.11.2 control of nonconforming measuring equipment5.12 handling, packaging, storage, preservation and delivery - 29 5.13 service - 29 5.14 infrastructure and maintenance - 30 5.15 housekeeping - 30 5.16 process quality audit - 30 5.17 product quality audit - 30 6 busine

15、ss improvement and operational results6.1 requirements for business improvement -30 6.2 methods for business improvement -316.3 measurements of operational results -32 7 customer focus and satisfaction7.1 customer satisfaction monitoring & measuring -33 7.2 customer complaint resolution process -33

16、8 supply management8.1 supply management strategy- 33 8.2 content of supply management -34 8.3 supplier evaluation -34 8.4 communication and partnership - 34 8.5 total cost reduction - 34 8.6 sourcing and localization - 35 8.7 supplier qa support & 2nd-party audit - 35 8.8 appraisal, compensation an

17、d improvement for suppliers - 35 8.9 cndmx: supplier evaluation model - 36 9 time-based management- 36 10 環(huán)境與職業(yè)健康安全管理 10.1 環(huán)境因素與職業(yè)健康安全風險 -3710.2 運行控制 -3710.3 應急準備和響應-3810.4 績效監(jiān)測和測量 - 3810.5 守法性（合規(guī)性）評價- 3810.6 清潔生產(chǎn)- 3810.7 環(huán)境標志- 38附錄a iso9001:2000、tqm手冊及相關程序?qū)φ毡砀戒沚 iso10012:2003、tqm手冊及相關程序?qū)φ毡砀戒沜 iso14

18、001:2004、tqm手冊及相關程序?qū)φ毡砀戒沝 ohsas18001:1999、tqm手冊及相關程序?qū)φ?表附錄e質(zhì)量目標/計量目標/環(huán)境、健康安全目標與 管理方案/關鍵指標系統(tǒng)附錄f修改登記 10 environmental and oh&s management 10.1 environmental aspects and oh&s risks -3710.2 operational control - 3710.3 emergency preparedness and response-3810.4 performance monitoring and measurement - 3810.5 evaluation of compliance-3810.6 cleaner production - 3810.7 env