2021年上期h航空地勤試卷

1、精選word文檔 下載可編輯201*年上期h航空地勤試卷大英縣英才職業(yè)技術(shù)學(xué)校201*年（上期）航空地勤期末試卷（考試時間90分鐘滿分100分）班級姓名得分一多項選擇題（分）為旅客安排座位的基本要求？（）a.按照登機(jī)牌的座位號登機(jī)，對號入座。b.符合飛機(jī)載重平衡的要求入座。c.特殊旅客也應(yīng)嚴(yán)格對號入座。d.按照旅客客票的座位等級安排入座。特殊旅客包括？()a.病殘旅客b.輪椅旅客c.犯人旅客d.盲人旅客交接班時應(yīng)做到？()a.交待不正常航班動態(tài)及安排情況。b.搞好衛(wèi)生。c.清點飲料，娛樂用品。d.做好工作記錄。服務(wù)人員應(yīng)做到（）a.對于態(tài)度不好的旅客，可以漠視，絕不允許爭吵。b.及時幫助旅客解

2、決困難。c.對于重要旅客要重點照顧。d.對中，外旅客要一視同仁。對無行李牌的行李，服務(wù)人員應(yīng)該（）a.通過行李上旅客姓名，地址找出線索。b.通過行李類型核對其他站發(fā)來的行李電報找出線索。c.放在柜臺，等旅客自行來領(lǐng)取。d.向始發(fā)站或有關(guān)站拍發(fā)多收電報查詢。計件系統(tǒng)的逾重行李計算（）a.大小b.件數(shù)c.尺寸d.重量二判斷題。（10分）無人陪伴兒童5歲以下，不予接受。（）國際旅客需出示有效護(hù)照。（）特殊旅客都是相同的運輸條件，手續(xù)和注意事項。（）嬰兒旅客是指7天以上，1歲以下的旅客。（）病殘旅客乘機(jī)，需填寫乘機(jī)申請書。（）航班不正常包括提前起飛，延誤，取消，合并，加降等不正常情況。（）行李牌是旅客

3、托運行李的運輸憑證。（）行李查詢常用縮語contents是指行李信息。（）飛機(jī)起飛油量=航段耗油量+備用油量（）10.孕婦乘坐飛機(jī)沒有限制條件。（）三填空題。（分）旅客運送組織方針，。原則，。航空公司開始辦理航班乘機(jī)手續(xù)的時間一般不遲于客票列明的航班離站時間前分鐘，截止辦理乘機(jī)手續(xù)時間為航班離站時間前分鐘。國際航班一個旅客免費行李額為kg,國內(nèi)一個旅客限止kg。特殊旅客是指需給予和的旅客。vip頭等艙票價為經(jīng)濟(jì)艙正常票價的。航班延誤分作，。四判斷題。（分）微笑服務(wù)是與客人交流，溝通的美好橋梁（）美國被稱為“微笑的城市”。（）空乘問候乘客聲音應(yīng)，洪亮且柔和。（）空乘職業(yè)形象主要體現(xiàn)為外表形象及與

4、之緊密相連的人格形象（）航空公司發(fā)的制服個人可以進(jìn)行修改（）空乘可以采取爬樓梯或跑步的辦法派遣不良情緒（）心理適應(yīng)能力，指人面對整潔不熟悉的人群，環(huán)境和工作內(nèi)容，是否能夠很快融入其中的能力（）忍耐性是指個體在遇到各種刺激和壓力時的心理承受能力（）9,用心用情服務(wù)的基本點就是優(yōu)質(zhì)服務(wù)（）10.空乘最佳服務(wù)是用心，用情服務(wù)（）五簡答題。（50分）簡述微笑的作用與要求。（15分）空乘怎樣派遣不良情緒？（10分）3簡述空乘的能力培養(yǎng)。(15分)4空乘儀表的要求？（10分）擴(kuò)展閱讀11航空民航地勤英語期中試卷江蘇省如東職業(yè)高級中學(xué)201*201*學(xué)年度第一學(xué)期中試卷民航地勤英語試題本試卷供11航空使用共

5、4張每張印25份命題薛鳳翔審定李紅班級_姓名_學(xué)號_得分_.choosethebestanswerforeachblank.()mytravelplansarenotfinalized.illlater.a.makeareserveb.reservationc.makeareservationd.reserve()jeancallsthebookingofficeofairchinatochecktheseat.a.freeb.emptyc.availabled.availability()a:hello,thisisairchinabookingoffice.b:hello.idliketo

6、myflightreservation.a.bookb.confirmc.orderd.reserve()doyouexpectanyforca1849tomorrowmorninga.no-showsb.go-showsc.stand-byd.waitlist()wouldyoupayincashoryourcreditcarda.inb.withc.ford.on()p:thanksforyourinformation.hereismyticketandthemoneyfortherefund.a:hereisyour.a.passportb.ticketc.receiptd.boardi

7、ngpass()whatisareservationsagentsprincipaljoba.makingareservationb.makingasalec.confirmingreservationd.alternatingflight()whatkindofseatdoyouprefera.hereyouare.b.awindowseat.c.thankyouverymuch.d.ihaveone.()p:willyouassignustwoseatstogetherbythewindowc:sorry,.a.wouldyouprefertwoaisleseatsb.wouldyoupr

8、efertwoseatsintherearofthecabinc.wouldyouprefertwowindowseatsonebehindtheotherd.wouldyouprefertwoseparatedseatsbythewidow()10.p:isee.andwhenisthecheck-incounterclosedc:normallyitisclosebeforethedeparturetime.a.halfan-hourb.anhourc.twentyminutesd.24hours()1whatstheover-sizebaggagea.exceed45kg.b.excee

9、d100x60x40cm.c.lessthan30x20x10cmd.lessthan2kg.()1imafraidthatyourexcessbaggagewillnotbeabletogowithyou,because.a.letitgoascargob.thebaggageisshippedascargoc.isuggestyousenditasunaccompaniedbaggage.d.wehaveafullloadfortheflighttoday.()1whatsyoursuggestionforapassengersbaggageofconnectiona.pooledbagg

10、age.b.interlinedbaggage.c.carry-onbaggage.d.check-inbaggage.()1pleasetakeyourcarry-onbaggageintothetohaveacheck.a.conveyorbeltb.electronicmetaldetectorc.scaled.tray()1whatwillhappenifthediplomatrefusethechecka.hecangothroughthesecuritycheck.b.hewillgothroughthegate.c.hewillnotbeallowedtogoonboard.d.

11、hewillbeallowedtogoonboard.()1howmanyperfumewillbeallowedtotakeashandbaggagea.2liters.b.100milliliters.c.100liters.d.2kilos.()1whatkindofformwillyoufillinifyougothroughtheredchannela.quarantinedeclarationform.b.departureorarrivalcard.c.healthdeclarationform.d.customsdeclarationfrom.()1ifyouattendyou

12、rbestfriendsweddingceremonyinjapan,whichtypeofvisadoyouneedtoapplyfora.touristvisa.b.workvisa.c.studyvisa.d.residentvisa.()1whichtypeofpassportdoyouneedtoapplyforifyouweregoingtostudyinsingaporea.diplomaticpassport.b.ordinarypassportforpublicaffairs.c.servicepassport.d.ordinarypassportforprivateaffa

13、irs.()20.1canyougivemetheflightnumber,please,_theplaneislatea.sothatb.forc.incased.forfearthat.completethedialoguewiththepropergivenwordsaclaimshiptakewaitfortakecareofchangetransfertransitloungeinterlinedbaggagecheckedbaggageyourdestinationconnectingflightlabelc:doyouhaveany1p:yes.thesetwosuitcase.

14、illgotoshanghaifirstthentakeaconnectingflighttowolverhampton.c:isee.youwill2theflightinshanghaibutyoudonthaveto3yourbaggageand4itthere.ourairlinescan5yourbaggageallthewaythroughtoactually,assoonastheflightarrivesinshanghaithebaggagehandlerswilltransferittothe7thatisboundforwolverhampton.youjust8ares

15、tinthe9and10yournextflight.p:youcanshipmybaggagedirectlytowolverhamptonc:sure.butiwill11yoursuitcaseasthe1thebaggagehandlerwill13them.itsavestimeandtrouble,doesntitp:itcertainlydoes.btheconveyorbeltoverweightthelimitlatebaggageticketsandpassportcheckinc:goodevening,sir.p:evening.isthiswherewe14forth

16、eflighttohongkongc:thatsright.sir,flightca520.p:ihopewerenot1c:no,therearestillquitealotofpassengerstocome.whatname,pleasep:peterjackson,mr.andmrs.jackson.c:mr.andmrs.jacksonmayiseeyour16,pleasep:hereyouare.c:fine.isthisallyour17p:thatsright.thesetowcasesandthetwosmallerbags.c:wouldyouliftthemonto18

17、p:ihopewerenot1c:no.yourewellwithin20.fillintheblankswithproperwordsandexpressionsac:goodafternoon,miss.yourticketandpassportplease.p:1c:thankyou.doyouhaveanybaggageto2p:yes,twopieces.c:wouldyou3onthescaleillweighthem.p:ok.c:yourbaggageis16kilos.the4ofbaggageforpassengersholdingeconomic-classtickets

18、is10kilos.yoursis16kilosp:6c:imafraidyouhaveto7forit.p:8wouldthatbec:youshodpay240yuan.p:ok.herec:ok.andhereisyourreceipt,boardingpassand10.p:good-bye.bc:yourticketandpassport,please.p:hereyouare.c:whatbaggagedoyouwantto11p:i12twosuitcases.c:thisbigoneis13thelength1p:whatshouldidoc:wouldyouliketosen

19、ditas15baggagep:no,iwantallthebaggageto16me.c:isee.wehaveto17overweightbaggage.youhavetopayforthat.p:ok,howmuchwillyou18mec:youhavetopay50yuanas1p:hesthemoney.c:hereareyourboardingpass,baggagechecksandreceiptfor20.p:thankyouverymuch.c:yourewelcome.completethedialogueaccordingtothechinesegiveninthebr

20、acketsdialogue1c:thisisairchinaticketoffice.mayihelpyoup:yes.1(我訂了一張下周一從北京飛往紐約的票).butineedtostayinbeijingforacouplemoredays.2(我不得不取消預(yù)定的座位).c:3(請告訴我航班號)p:yes,ca42c:yournamep:daviebrown.c:holdon,please.letmecheck.(amomentlater)oh,4(找到了).5(您預(yù)訂了下周一9月27日國航ca421航班的頭等艙).p:thatsright.c:mr.brow.illcancelyour

21、reservation.p:thankyou.c:6(您想預(yù)訂別的航班么)p:no,thankyou.illcallyouifiwant.c:7(感謝來電。布朗先生，再見)!p:good-bye.dialogue2p:iamtravelingwithmypet.iwonderificantakeitintothecabin.c:imafraidnot8(根據(jù)我們公司的規(guī)定，寵物只能隨貨物一起運輸)unlessitsaguidedogassistingtheblindandproperlyharnessed.youmaynotkeepyourdoginthecabin.p:buthowdoyou

22、shipmydogthenc:9(把狗裝進(jìn)寵物箱里).wellshipitasoverweightbaggage.p:doyouofferpetcontainersthenc:yes,weofferonesofdifferentsizesatreasonableprice.10(我們按超重行李的標(biāo)準(zhǔn)對您的狗和寵物收費).bytheway,11(您的狗有健康證嗎)p:yes.ivegotitreadyforquarantineinspection.dialogue3c:goodmorning.12(請出示您的機(jī)票和護(hù)照),pleasep:hereyouare.c:13(請將您的行李放到秤上).p:isthatinsidethefreeallowancec:yes.p:bytheway,canitakethislaptopasmyhandbaggagec:thatsallright.14(請問您需要什么樣的座位)p:windowseat.c:imsorry.15(靠窗戶的座位已滿).willtheaisleseatbea