CBCP業(yè)務(wù)連續(xù)性管理專家培訓(xùn)材料Area7

1、1 business continuity management course for advanced professionals introduction 2 subject area 7: awareness and training programs 3 lesson overview nthe importance of the business continuity awareness and training program nprogram outline and elements ntypes of awareness and training activities neva

2、luating and measuring achievements 4 professional practices for business continuity professionals 1.project initiation and management 2.risk evaluation and control 3.business impact analysis 4.developing business continuity strategies 5.emergency response and operations 6.developing and implementing

3、 business continuity plans 7.awareness and training programs 8.maintaining and exercising business continuity plans 9.crisis communications 10.coordination with external agencies 5 objectives nprepare a program to create and maintain corporate awareness and enhance the skills required to develop and

4、 implement the business continuity management program or process and its supporting activities. 6 the professionals role (1/2) 1.establish objectives and components of corporate bcm awareness and training program 2.identify functional awareness and training requirements 3.develop awareness and train

5、ing methodology 4.acquire or develop awareness and training tools 7 the professionals role (2/2) 1.identify external awareness and training opportunities 2.identify alternative options for corporate awareness and training 8 the planning process risk assessment & analysis plan development project pla

6、nning strategy development business impact analysis awareness & training objective implement the plan by making all staff involved in the bcm process understand the developed plan some key tasks train and refresh appropriate staff that will be involved in the bcm on a regular basis and when there ar

7、e changes in the organization some key deliverables training conducted for key members of each functional team training conducted for varied audience 9 plan implementation marinating & updating plan 10 definitions nawareness awareness is knowing or reality awareness implies you have knowledge of som

8、ething through alertness or observing or interpolating what you see, hear, feel, etc. from websters new world dictionary of the american language ntraining training is to provide schooling using a process or method repetition to achieve desired results train to instruct so as to make proficient or q

9、ualified* 11 history of awareness & training atomic civil defense 1951 duck & cover 12 the “case” for awareness & training nhuman error accounts for a significant degree of loss ntraining employees shows that the organization has taken a standard of due care 13 the “case” for awareness & training ns

10、upports the mission of the organization ndemonstrates organizational commitment 14 the “case” for awareness & training nreminds people of basic security practices nknowledge of the vulnerabilities and viable risks allows employees to implement better procedures 15 the “case” for awareness & training

11、 nif employees are not aware or trained on these vulnerabilities and risks, they cannot be held expected to demonstrate accountability norients new employees to bcm program 16 the “case” for awareness & training nraises awareness of the risks of downtime due to business interruption nvisibility lets

12、 people know who you are and what you do 17 purpose of awareness programs nincrease knowledge and awareness on how to prepare for and respond to emergency situations that impact: the organization a facility or location employees, contractors & visitors 18 purpose of training programs nknowing how to

13、 protect the organization and how to respond to an event will increase the chances for survival making employees aware of the risks to the organization and the impact of those risks making employees aware of the plans in place to protect them from a disaster training employees how to respond during

14、a disaster 19 program outline nwho will develop the bcm awareness and training program for your organization? nwhat are the organizational bcm awareness and training needs? ndefine a target audience 20 program outline ncreate the vision “to minimize the impact of emergencies and natural disasters on

15、 the organization and its employees” ndefine the mission “to provide the organization and its employees with the training and resources to meet his vision.” 21 program outline nset goals and objectives identify specific actions individuals will be encouraged to take identify t

16、he existing organizational capabilities and determine the need for modifications puzzle 1 smart goals 22 program outline ndevelop key message logo & slogan nimplementing the program match activities with target audience how will it be funded? identify challenges measure progress puzzle 2 23 program

17、elements nengage in partnerships nensure senior management buy-in & support n“partner” with other awareness and training efforts in the organization nensure a long-term sustained approach nobtain adequate resources nestablish local relevance noffer a menu of options ntake it one step at a time neval

18、uate program success 24 bcm awareness program topics 1.components of business continuity plan 2.importance of business continuity plans 3.who are the business continuity plan coordinators 4.where bc plan information can be found 5.when the bc plan is exercised/invoked 6.how the bc plan is exercised/

19、invoked 25 types of awareness activities nkick off day nannual presentation to senior management on state of program norientation for new employees nbcm awareness week ndesign a websie nvideos/dvd 26 promoting awareness print materials nnewsletters nposters, signs, stickers npersonal memo from ceo,

20、cio, or director npamphlets and brochures npay check insets ninformation packages nsurveys ncalendars ntent cards ndisplay booths 27 bcm training program topics nall personnel should be responsible for: recognizing and reporting an emergency warning other employees in the area taking security and sa

21、fety measures knowing the location and use of common emergency equipment dri 28 bcm training program topics nrole in execution of bc plan n function-specific training hazardous materials safety & security nemergency response procedures npre-exercise training nbcm software training /

22、avoidingarmageddon/ 29 bcm training program topics nindividual roles and responsibilities nnotification procedures nescalation procedures nevacuation, shelter, and accountability procedures 30 types of training activities ncomputer nclassroom nexercise based nexternal to organization norganization-w

23、ide campaign 31 types of training activities nexercise based tabletop exercises walk-through drills functional drills evacuation drills full-scale exercises 32 tools & techniques nhighlight overall objectives noutline specific goals nidentify how employees can participate ndeliver key messages 33 to

24、ols & techniques nobtaining a commitment nprompts posters decals reminder emails 34 tools & techniques npromotional items t-shirts, mugs, pencils, etc. keeps message in front of target audience acknowledge service acknowledge reaching milestones other users? 35 tools & techniques nlocation for progr

25、am promotion display in high traffic areas set up a booth what does the organization allow? 36 tools & techniques nidentify other opportunities for education professional business continuity planning conferences and seminars user groups publications 37 awareness & training administration nannual training schedule quarterly training sessions represent targeted audience should be scheduled 12 months in advance nwhen major organizational changes occur 38 evaluating & documenting sessions ndocument training efforts nannual employee review process nannual budgetary review process nreview goa