機(jī)場英語會話(待用)

1、ground service地面服務(wù)英語1 customer services旅客服務(wù)1.1 the announcement 廣播the announcement before boarding后排登機(jī)廣播“good morning/ afternoon/ evening, ladies and gentlemen! the aircraft has just arrived at shenzhen baoan international airport. it has to go through a series of procedures such as disembarking, cl

2、eaning, and refueling and security check. this process will last about 20 to 25 minutes. 各位旅客大家上午/下午/晚上好！飛機(jī)剛剛抵達(dá)深圳寶安國際機(jī)場，還要記過下客、打掃衛(wèi)生、加油以及安全檢查等階段，這個過程大概要持續(xù)20-25分鐘。1.1.2 passengers for flight zhto please remain seated until the boarding call is announced.乘坐航班前往的旅客，請您在座位上稍候，一會可以登機(jī)的時候，我們會通知您登機(jī)。1.1.3 welc

3、ome to shenzhen airlines flight zh to. this flight will be boarding through gate in approximately minutes.歡迎您乘坐深圳航空公司zh航班前往 大約分鐘后，請各位旅客由號登機(jī)口登機(jī)。1.1.4we will be boarding by seat row numbers. passengers seated in the rear of cabin will be boarded first so as to avoid congestion inside the cabin and to

4、smooth out the boarding process. 為了避免客艙內(nèi)的擁擠以及能夠讓你順利登機(jī)，我們將根據(jù)座位排數(shù)通知您登機(jī)，坐在后排的旅客將先登機(jī)。1.1.5 so please remain seated until your seat row number is called.沒有被通知的旅客請您在座位上耐心等候一下。 1.1.6 passengers traveling with infants, young children, senior citizens or anyone requiring special assistance to board, please a

5、pproach the gate at this time.抱嬰，帶小孩，老人以及所有需要特殊幫助的旅客，請您現(xiàn)在到登機(jī)口這邊來。1.1.7 first class, business class and golden- card passengers may board at their leisure.頭等艙，公務(wù)艙及金卡旅客可隨時登機(jī)。1.1.8 passengers seated in seat rows tomay board now. please take all your carry-on baggage with you and have your boarding pass

6、es ready for inspection.下面有請坐在第排到第的旅客開始登機(jī)。請您帶好隨身攜帶物品并準(zhǔn)備好登機(jī)牌。1.1.9 passengers seated in seat rows to may board now.下面有請坐在第排到第的旅客開始登機(jī)。1.1.10this is the final boarding announcement for passengers flying on shenzhen airlines flight zh to. would all remaining passengers please board through gate乘坐深圳航空公司z

7、h 次航班前往的所有未登機(jī)的旅客，請您抓緊時間由登機(jī)口登機(jī)。the announcement for delay延誤廣播1.2.1 this announcement is for passengers traveling on flight zh to. 1.2.2 we are sorry to inform you that flight zhtohas been delayed due to 乘坐zh前往的旅客，很抱歉的通知您，您乘坐的航班由于延誤(1)aircraft rotation （飛機(jī)調(diào)配） (2) mechanical trouble（機(jī)械故障）(3)bad weather

8、（天氣原因）(4)poor visibility（能見度差）(5) air route control（航空管制） (6)air route congestion（航路阻塞）(7)aircraft delay（飛機(jī)晚到）(8)military practice（軍事演習(xí)）3.3.1.2.3 the new departure time is scheduled to be3.3.1.2.4 the new departure time will be announced later. 新的登機(jī)時間預(yù)計為/待定。announcement for carry-on baggage policy 手

9、提行李限制通知1.3.1 ladies and gentlemen, shenzhen airlines welcome all passengers traveling on flight zhto today. this flight will be boarding shortly at gate . at this time we would like to remind all passengers that for your safety and comfort, the maximum size of your carry-on baggage is restricted to

10、20cm40cm55cm.各位旅客，大家好！歡迎您乘坐深圳航空zh前往 。稍后請您由號登機(jī)口登機(jī)。為了您的安全和舒適起見，請您查看一下行李，您隨身攜帶行李的體積不得超過20厘米40厘米55厘米。1.3.2 outsized carry-on baggage will be checked in again and stowed in the aircraft hold as well as others. please remove the valuable and fragile items or medicine from the baggage, if any. if you are u

11、ncertain of the limits, please utilize the sizing frame on the gate service desk, or contact any of our staff members. we will be pleased to help you.我們將為超大行李再次辦理托運手續(xù)。如果在您的行李中有貴重和易碎物品或藥品，請將其取出。如果您不確定是否超限，我們在登機(jī)口服務(wù)臺上設(shè)有測量框圖，您可以對照檢查一下，或者聯(lián)系我們的工作人員，我們將高興為您提供幫助。announcement for gate change 登機(jī)口變更通知1.4.1this

12、 announcement is for passengers traveling on flight zh to. the boarding gate for flight zhto has been changed to gate. we are sorry for the inconvenience caused for you. 乘坐zh前往的旅客，很抱歉的通知您，您的登機(jī)口已經(jīng)改到了，由此造成的不便，我們深表歉意。announcement for gate change 登機(jī)口變更通知1.5.1 this announcement is for passengers travelin

13、g on flight zh to. the boarding gate for flight zhto has been changed to gate. we are sorry for the inconvenience caused for you. 乘坐zh前往的旅客，很抱歉的通知您，您的登機(jī)口已經(jīng)改到了，由此造成的不便，我們深表歉意。conversations情景對話:1 miss the flight (漏乘) s指工作人員 p指旅客 s: im sorry you have missed the flight,/ i am sorry, you are late fore th

14、e flight 很遺憾的告訴您，您趕不上這班飛機(jī)了。s: the door of the aircraft was closed down ten minutes before departure time飛機(jī)起飛前十分關(guān)艙門p: oh ,my god, could you help me to get on the plane , i really have something important to do, and i have to catch this flight。您能幫我嗎？我真的有很重要的事，我必須趕上這個航班。s: im really sorry ,but i have t

15、ry my best, the door was already closed down ,it is beyond my power,很抱歉，飛機(jī)已經(jīng)關(guān)門了，我也無能為力。s: please go to no.29th check-in counter to endorse。if you want to refund, you have to confirm your refund at check-in counter 29 first, and then go to your original booking office to refund.請到29號值機(jī)柜臺改簽。您先要到29號值機(jī)柜

16、臺辦理確認(rèn)退票手續(xù)，然后回原售票處退票 2 check-in in the boarding gate拉超大 s 指工作人員 p指旅客s: im sorry your stroller is oversize. there was not much room for it很抱歉您的嬰兒車超大了，客艙沒有可能沒地方放。p: but i can put them together我能收起來的。s: im sorry，but this flight is almost full ,there were not much room in the cabin.不好意思，今天航班客滿，客艙里沒地方放嬰兒車

17、了。s: let me check it for you, is it ok? 現(xiàn)在為您辦理托運可以嗎？s: it was free, and i can assure you itll arrive at the same time with you這是免費的，并能保證能夠同機(jī)抵達(dá)。p: but im afraid .it can be broken但是我擔(dān)心會壓壞。 s: no , no because it was put on the head of the other luggage不會損壞的，因為我們把它放在其他行李的最上面p: ok, thank you 好的。謝謝了s: my

18、pleasure 不客氣。3 upgrading登機(jī)口升艙 s 指工作人員 p指旅客p: i want an upgrade. can you help me? 您能幫我升艙嗎？s: im sorry, i cant help you right now, but you could ask the head of the stewardess. if the first class seats are available , making up the price difference is ok.不好意思，現(xiàn)在我?guī)筒涣四悖梢哉页藙?wù)長，如果頭等艙有空座，補(bǔ)齊差價就可以了。4 mileag

19、e adding in the boarding gate登機(jī)口里程累積要求s 指工作人員 p指旅客p: how can i add my mileage to the membership card? 我怎么積里程啊？s: you can do it when you check in , call the 95080 or log into the internet to make up您可以在值機(jī)得時候辦理，播打95080.或者網(wǎng)上補(bǔ)積。5 boarding passes for second inspection遠(yuǎn)機(jī)位再次復(fù)核牌s: sir, please form a line an

20、d have your boarding passes ready for second inspection.先生，請您排一下隊，出示一下您的登機(jī)牌進(jìn)行復(fù)核。p: ok, but how long should i wait? 好的，但我要需要等多久？s: wait a moment, please. the maximum load of this aircraft passenger step is restricted to 18 people. overload would result in collapse.待添加的隱藏文字內(nèi)容3請稍等，客梯車的最大承載量為18人，超載可能會導(dǎo)致

21、坍塌事故。p: ok, i wait here 好的，我就在這等吧。6 flight cancel 航班取消p: the announcement said our flight zh9817 was canceled, is it right? 廣播說咱們zh9817航班延誤?s: were so sorry, your flight was canceled due to mechanical trouble /rate of flow control/thunderstorm/poor visibility/ late aircraft arrival delay /bad weathe

22、r您的航班由于飛機(jī)晚到/天氣原因/機(jī)械故障/流量控制/雷暴/能見度低的原因取消了. p: oh my god. what should i do? 天哪，那我該咋辦？s: you could go to no.29th check-in counter to endorse.您可以到29號柜臺去改簽。s:and weve arranged the accommodation for you , if you prefer this flight ,please follow the staff to get back your luggage in no.3 luggage claim are

23、a before going to the hotel.一點點，我們已經(jīng)為您安排了住宿，如果您坐這個航班，請先跟工作人員一起去3號行李提取處領(lǐng)取您的托運行李，然后再到酒店7 consultancy咨詢 s 指工作人員 p指旅客 p: excuse me, i have something to consult.您好，我有點東西想咨詢下 s: what can i do for you? 請問有什么可以幫您的p: i want a refund for my ticket. do i have to pay for the refund? 我想退票，需要交退票費嗎 s: the things about refund go like this: 關(guān)于退票是這樣的。first class, business class and economy class whose discount rate is below 20% will be charged 5% of the original fare as the cancellation fee.頭等艙，公務(wù)艙以及經(jīng)濟(jì)艙8折以上的客票，收取票面價格5%的退票費 economy class whose discou