(精選文檔)酒店英語(yǔ)培訓(xùn)手冊(cè)

1、肄蒈蚇肇羀蕆衿袀螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿

2、螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃

3、薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀

4、莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄

5、蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿

6、蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃

7、螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇

8、薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂

9、莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆

10、蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃

11、葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇

12、螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁

13、薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆

14、蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀

15、蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄

16、蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁

17、蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅

18、薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀

19、莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄

20、蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋

21、蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂

22、蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿

23、薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄

24、莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄肆葿薅蚃膈莂蒁螞芀膅螀蟻羀莀蚆蝕肂膃薂蝿膅荿蒈蝿襖膂莄螈羇莇螂螇腿膀蚈螆芁蒅薄螅羈羋蒀螄肅蒄莆螃膅芆蚅袃裊蒂薁袂羇芅蕆袁肀蒀莃袀節(jié)芃螂衿羂膆蚈袈肄莁薄袇膆膄蒀袇袆莀莆羆羈膂蚄羅肁莈薀羄膃膁蒆羃羃莆蒂羂肅艿螁羈膇蒄蚇羈芀芇薃羀罿蒃葿薆肁芆蒞蚅膄蒁蚃蚄袃芄蠆蚄 2011年10月28日目 錄contentshotel departments 酒店部門4courtesy english基本禮貌用語(yǔ)5問候語(yǔ) greeting5歡迎語(yǔ)welco

25、me5答謝語(yǔ) thanks5道歉語(yǔ) apologies6征詢和問答asking & answers7提醒用語(yǔ) notice8電話用語(yǔ) calling8指路用語(yǔ)giving directions8前廳服務(wù)front office service9關(guān)鍵詞語(yǔ)key words9基本句型 basic sentence11預(yù)訂服務(wù)11接待服務(wù)12收銀服務(wù)13禮賓服務(wù)15商務(wù)中心服務(wù)16總機(jī)服務(wù)17情景對(duì)話 situational dialogues18a. room reservation18b. registration20c. depositing bags21d. business center2

26、2練習(xí)對(duì)話 practice23練習(xí)情景-check in入住23練習(xí)情景- check out退房24練習(xí)情景-bellmans service 行李服務(wù)25練習(xí)情景-business center 商務(wù)服務(wù)25練習(xí)情景- operator 總機(jī)服務(wù)26餐飲服務(wù)food & beverage service27關(guān)鍵詞語(yǔ)key words27基本句型 basic sentence31中餐廳服務(wù)31西餐廳服務(wù)38情景對(duì)話 situational dialogues43a. reservation43b. showing seats45c. wine orders46練習(xí)對(duì)話 practice47

27、練習(xí)情景- take orders 點(diǎn)菜服務(wù)47練習(xí)情景- in the bar 酒吧服務(wù)48練習(xí)情景- room service 送餐服務(wù)49練習(xí)情景- presenting the bill 結(jié)賬服務(wù)49hotel departments 酒店部門general managers department 總經(jīng)理辦公室executive office 行政辦sales & marketing department 市場(chǎng)營(yíng)銷部financial department 財(cái)務(wù)部entertainment department 娛樂部recreation department康體部food & bev

28、erage department 餐飲部rooms department房務(wù)部human resources department人力資源部engineering department 工程部operator總機(jī)房 front office reception前廳接待concierge禮賓部housekeeping管家部 reservation預(yù)訂部 business center商務(wù)中心information問訊 cloak-room 衣帽間laundry service洗衣房 chinese food restaurant 中餐廳western food restaurant 西餐廳mul

29、tifunctional hall 多功能廳bar 酒吧coffee house 咖啡廳room service 送餐服務(wù)staff restaurant/canteen 員工餐廳bakery room 面包房grill room 扒房pastry cook，s shop 餅屋stewarding 管事部 bowling alley 保齡球場(chǎng)golf 高爾夫gymnasium 健身房sauna 桑拿房recreation room 棋牌室beauty salon 美容美發(fā)courtesy english基本禮貌用語(yǔ)問候語(yǔ) greeting您好。how do you do.您好嗎？how are

30、 you?見到您真高興。nice to meet you.早上（下午、晚上）好。good morning, (afternoon, evening).歡迎語(yǔ)welcome歡迎光臨美林湖溫泉大酒店。welcome to mayland resort hotel.歡迎入住我們酒店。welcome to stay in our hotel.歡迎您來(lái)這里用餐。welcome to have your meals here.希望您住店愉快。hope youll enjoy your staying here.歡迎您到我們餐廳來(lái)。welcome to our restaurant.答謝語(yǔ) thanks非常

31、感謝。thank you very much.感謝您的到來(lái)。thanks for your coming.多謝。thanks a lot.您太客氣了。its very kind of you.您的心地真好。thank you for your kindness.感謝您的建議。thank you for your suggestion.感謝您的合作。thank you for your cooperation.感謝您入住我們酒店。thank you for staying our hotel.感謝您的夸獎(jiǎng)。thank you for your praise.我真不知道要怎樣感謝您才好。i don

32、t know how i can thank you enough.我真是感謝您。i do appreciate your help.花費(fèi)您寶貴的時(shí)間了。i appreciate your precious time.一點(diǎn)也不。not at all.不客氣。you are welcome.道歉語(yǔ) apologies對(duì)不起。im sorry.勞駕。excuse me.對(duì)不起,這是我的錯(cuò)。im sorry, its my fault.抱歉讓您久等了。sorry to have kept you waiting.抱歉打擾您了。sorry to disturb you.抱歉打擾你了。sorry to

33、interrupt you.對(duì)此我很抱歉。im very sorry to this.我為此道歉。i apologize for this.抱歉占用您一些時(shí)間。i am sorry to take a few minute of your time. 對(duì)不起,我沒明白您的意思，我馬上請(qǐng)我們經(jīng)理過來(lái)。im sorry, i dont understand. ill get the manager.抱歉給您添麻煩了。im sorry to have given you so much trouble.我為我剛才所說的話道歉。i apologize for what ive said just no

34、w.給您帶來(lái)的不便我們表示抱歉。we are sorry for the inconvenience.沒關(guān)系。thats all right.算了吧。lets forget it.對(duì)不起，我馬上就辦。im sorry, i will do it right away.聽到這件事我很抱歉。im sorry to hear that.征詢和問答asking & answers我能幫你嗎？may i help you?我能為你做什么？what can i do for you.我有什么能為你做的？anything i can do for you?這樣可以嗎？is that all right.我為

35、您登記時(shí)請(qǐng)您坐下好嗎？would you please take a seat while i check it for you.是的，當(dāng)然。yes, of course.明白了。i see.我馬上把它取過來(lái)。ill get it at once.這是我的榮幸。my pleasure.很樂意為您效勞。im at your service.恐怕不行。im afraid not.請(qǐng)稍等，電梯馬上就到了。just a moment, the elevator will be here.服務(wù)員馬上就到。the waiter will be with you in a minute.沒問題。thats

36、no problem.還需要點(diǎn)別的嗎？anything else, sir?讓我來(lái)幫您一下吧。let me give you a hand.我可以進(jìn)來(lái)嗎？may i come in.?您先走，先生。after you, sir.坐這里可以嗎？would you like to sit here?您要去哪里，先生。where are you going, sir?我領(lǐng)你去房間，好嗎？shall i show you your room?能告訴我您的名字嗎？may i have your name?給您。here you are.提醒用語(yǔ) notice請(qǐng)走好。mind your step.請(qǐng)小心。

37、please be careful.別擔(dān)心。dont worry.放心好了。take it easy.請(qǐng)稍等。just a moment, please.電話用語(yǔ) calling早上好，*部門，我能幫你嗎？good morning, * department. may i help you?您需要留口訊嗎？would you like to leave a message?您能再說一遍嗎？i beg your pardon?對(duì)不起，線路正忙，要不您晚點(diǎn)再打來(lái)？im sorry, the line is busy. will you call later?請(qǐng)不要掛斷，我將為您接通。hold th

38、e line, please. ill put you through.請(qǐng)稍等，我叫他接聽電話。just a moment, ill get him at once.我將向他轉(zhuǎn)達(dá)這個(gè)意思。ill pass the message to him.先生，線路已經(jīng)接通。the line is through, sir.指路用語(yǔ)giving directionsgo straight ahead, sir(madam).請(qǐng)筆直走，先生/女士。this way, please.這邊請(qǐng)。turn left (right) at the first corner.在第一個(gè)拐口左轉(zhuǎn)（右轉(zhuǎn)）。please us

39、e the elevator there, sir/madam.在那邊用電梯，先生/小姐。please go down to the lobby here, madam/sir.請(qǐng)從這邊下去到大堂，小姐/先生。its on the second (third) floor.在二（三）樓。sorry, im not sure. if youll wait a minute. ill be glad to find out for you.抱歉，我不能肯定，如果您等幾分鐘，我很樂意為您查清楚10.i will take you there, sir/madam.我?guī)?，先?女士。前廳服務(wù)fro

40、nt office service一、關(guān)鍵詞語(yǔ)key wordslobby大堂emergency exit緊急出口safety boxes保險(xiǎn)箱presidential suite總統(tǒng)套房single room單人間double room雙人房deluxe suite豪華套房standard room標(biāo)準(zhǔn)間check-in登記入住check-out退房registration form登記卡room charge房?jī)r(jià)service charge服務(wù)費(fèi)discount折扣identification身份證operator總機(jī)elevator電梯deposit定金passport護(hù)照tariff房

41、價(jià)表baggage/luggage行李face south朝南trolley cart行李車special rate優(yōu)惠價(jià)arrival time到達(dá)時(shí)間department time離開時(shí)間flight number航班號(hào)message 留言envelope信封receipt收據(jù)cheque支票breakfast voucher早餐券credit card信用卡morning call叫醒服務(wù)suitcase箱子handbag手提包valuable貴重物品breakable易碎的full name全名fill in填寫nationality國(guó)籍departure date離店日期signat

42、ure簽名passport護(hù)照receipt收據(jù)fine罰金sundry fee雜費(fèi)bill賬單invoice發(fā)票mis-check算賬出錯(cuò)overpay多付currency貨幣airmail航空郵寄ordinary bill普通郵寄registered mail掛號(hào)信charge to the room掛賬free of charge免費(fèi)exchange rate兌換率hotel policy酒店的規(guī)定express快件deposit壓金off-season淡季peak-season旺季arrival list來(lái)客單telephone directory電話號(hào)碼本a long distanc

43、e長(zhǎng)途電話二、基本句型 basic sentence預(yù)訂服務(wù)good morning. this is room reservation. may i help you? 早上好，客房預(yù)訂處，我能為您做什么？what kind of room would you like to reserve?您想訂哪種類型的房間?for which dates do you want to book the rooms?您想訂哪幾天的房間呢？what time will you be arriving? 您將在何時(shí)到達(dá)？may i know your name? 您能告訴我您的名字嗎？how long wi

44、ll you be staying? 您將要住多久？id like to confirm your reservation.我要確認(rèn)一下您的預(yù)訂。ill check the room availability.我查查客房預(yù)訂情況。you should pay a deposit of us$1000 beforehand.您應(yīng)預(yù)期付100美元的定金。there is a 10 per cent discount.10%的折扣。接待服務(wù)what kind of room would you be prefer?您要什么樣的房間？have you got a booking?您預(yù)訂了嗎？a dou

45、ble room costs 890 yuan per night . 雙人房的房?jī)r(jià)是每晚890元。breakfast is also included.早餐也包括在內(nèi)。may i see your passport? 我能看一下您的護(hù)照嗎？could you fill in this form, please? 請(qǐng)您填一下這張登記表好嗎？this is your room card and room key?這是您的房卡和房間鑰匙。could you sign your name, please?請(qǐng)您簽一下名，好嗎？if you leave after 6：00 p.m, youll hav

46、e to pay the full account.晚上六點(diǎn)以后退房,按全天收費(fèi)計(jì)算.youll have to register individually, please.請(qǐng)你們分開登記。how would you like to pay, sir, in cash or by credit card ?先生，請(qǐng)問您是用現(xiàn)金付款還是用信用卡付賬？i feel terribly sorry. this is the busiest season and all kinds of rooms are fully booked.非常抱歉，這個(gè)季節(jié)人多，各種房間都訂滿了。do you know wh

47、ich unit is responsible for the reception?您知道您是由哪個(gè)單位負(fù)責(zé)接待的嗎？could you keep your room key until you check out?請(qǐng)您在住宿期間自己保管鑰匙，直到結(jié)賬離開。收銀服務(wù)here is your bill. its 2000 yuan in all.這是您的賬單?？偣?000元。how would you like to pay, sir, in cash or by credit card?先生，請(qǐng)問您是用現(xiàn)金付款還是用信用卡付賬？please check it and sign here.請(qǐng)核對(duì)

48、一下，在這里簽個(gè)字。i will write out a receipt for you.我給您開一張收據(jù)。may i check the details for you, please?我能為您核對(duì)賬單上的詳細(xì)內(nèi)容嗎？do you have any charges for this morning?您今天是否掛賬使用酒店的服務(wù)?well have to charge you $10 extra.我們要向您額外收10美元。did you make any phone calls from room, sir?先生，您從房間打過電話嗎？excuse me, sir, but i dont thi

49、nk that will be enough.先生，對(duì)不起，我認(rèn)為錢數(shù)不夠。i am sorry, sir, there has been an error in your bill .please wait a minute while i correct it.對(duì)不起，先生，您的賬單算錯(cuò)了。請(qǐng)稍候，我馬上把它改過來(lái)。is your baggage down yet, sir? could you check out after your baggage have been brought down, please?先生，您的行李拿下來(lái)了嗎？能請(qǐng)您在行李拿下來(lái)后再結(jié)賬嗎？sorry, you

50、r credit card has been stopped paying. according to the regulations of bank, it must be cancelled.對(duì)不起,您的信用卡已經(jīng)止付。根據(jù)銀行規(guī)定要取消。禮賓服務(wù)may i take your luggage for you?我來(lái)幫您拿行李，好嗎？just a moment, please. ill bring a luggage cart.請(qǐng)稍等一下，我去推一輛行李車來(lái)。dont worry, sir. your luggage will be sent up at once.先生，別擔(dān)心，您的行李很快

51、就會(huì)送上去的。when you check out, please call number 5 and well help you with your luggage immediately.如果您要離店，請(qǐng)打電話5，我們會(huì)馬上幫您運(yùn)送行李的。how many pieces of luggage do you have?請(qǐng)問您有幾件行李？two suitcases and one bag. is that right?兩只箱子和一個(gè)包，對(duì)嗎？ill show you to the front desk. this way please.讓我?guī)タ偱_(tái)，請(qǐng)走這邊。is there anythin

52、g valuable or breakable in your bag?您包里有貴重或易碎物品嗎？may i have your room key, please?請(qǐng)把您房間的鑰匙給我好嗎？when you return to the hotel, please show this hotel card to the taxi driver.當(dāng)您要返回酒店時(shí)，請(qǐng)向出租車司機(jī)出示一下酒店名片。according to regulation, we dont accept food , combustible , valuable and breakable objects.根據(jù)規(guī)定，食品、易燃品

53、、貴重物品和易碎品都不給予保管。is this the correct number of bags?您的行李數(shù)目對(duì)嗎？商務(wù)中心服務(wù)the letter can go for 1.60 yuan這封信要1.60元郵資.i think id better look it up.我想我需要查一下價(jià)錢.heres a form. please print the name and address of the person youre sending to.這里有張表格. 請(qǐng)您將收信(款)人的姓名和地址用印刷體寫上.if its urgent, we can send it by express.如

54、果是急信, 我們可以寄快件.sorry, this printed matter is overweight.很抱歉, 這件印刷品超重了.what sort of stamp do you want to buy?您想買哪種郵票?we charge each page * yuan for typing and * yuan for fax to u.s.a. plus 15% service charge.打印費(fèi)每頁(yè)*元, 發(fā)傳真到美國(guó)每頁(yè)*元, 外加15%服務(wù)費(fèi).as soon as your fax comes in, well inform you at once.您的傳真一到, 我們

55、馬上會(huì)通知您.could you please write your name and room number and sign the billing voucher? well send your original copy to your room after we have faxed them.請(qǐng)您寫下您的姓名和房間號(hào)碼并在賬單上簽字, 好嗎?我們發(fā)出傳真后會(huì)將您的原文送到您的房間去的.總機(jī)服務(wù)mayland resort hotel, may i help you?美林湖溫泉大酒店，能為您服務(wù)嗎？just wait a moment and ill connect you.請(qǐng)等一下

56、，我替您接通。please press 0 and then the area code and the number.請(qǐng)先撥7，再撥區(qū)號(hào)和電話號(hào)碼。may i take a message for you?我?guī)湍鷤鱾€(gè)口信好嗎？they arent answering.沒有人接聽。which extension?什么分機(jī)號(hào)碼？dont hang up, please.請(qǐng)勿掛斷。sorry, the line is busy.對(duì)不起，線路忙。hold in, please. ill put through to the information desk.請(qǐng)別掛電話，我給您接問訊處。三、情景對(duì)話 situational dialoguesa. room reservationreservationist：接待員guest： 客人r：mayland resort hotel, can i help you?g： i am calling from paris. id like to reserve a room in your hotel.r： what kind