思想道德教育培訓(xùn)講義綱要

1、員工思想道德教育培訓(xùn)講義綱要（根據(jù)5月21日集團(tuán)公司員工思想道德教育培訓(xùn)講座錄音整理）徐勝三 主講一、如何使干群關(guān)系更加密切努力實(shí)現(xiàn)“三成”：成人、成才、成功。企業(yè)心理管理學(xué)研究在企業(yè)組織管理過(guò)程中處于不同地位，不同處境的人心理變化的特點(diǎn)和發(fā)展的規(guī)律。在企業(yè)中的人按照地位可以劃分為：1、領(lǐng)導(dǎo)者。領(lǐng)導(dǎo)者又分成決策層領(lǐng)導(dǎo)、管理層領(lǐng)導(dǎo)、執(zhí)行層領(lǐng)導(dǎo)。2、被領(lǐng)導(dǎo)者。被領(lǐng)導(dǎo)者按照處境又可劃分為：（1）順利者（佼佼者）順利者的表現(xiàn)：a、積極領(lǐng)會(huì)領(lǐng)導(dǎo)者的意圖，創(chuàng)造性的作好本職工作，表現(xiàn)為4盡：盡職、盡責(zé)、盡心、盡力。b、自覺(jué)性強(qiáng)，主動(dòng)性強(qiáng)，這樣的人容易形成“一呼百應(yīng)”的局面。c、與領(lǐng)導(dǎo)者的關(guān)系是“同心協(xié)力”。

2、（2）挫折人。挫折人的特點(diǎn)：a、私心比較重（個(gè)人打算、愿望、追求較多）b、疑心大、戒心多（疑神疑鬼、容易心驚）c、自命不凡（自高自大、發(fā)牢騷、講壞話(huà)）d、與領(lǐng)導(dǎo)關(guān)系是“三心二意”順利人多順從心理強(qiáng)向心力大集體合力大。集體合力大的單位特點(diǎn)：內(nèi)聚力強(qiáng)工作效率高人際關(guān)系協(xié)調(diào)。挫折人多逆反心理強(qiáng)離心力大內(nèi)耗大。逆反心理離心力大集體內(nèi)耗大集體合力大向心力強(qiáng)順從心理挫折人順利者被領(lǐng)導(dǎo)者領(lǐng)導(dǎo)者主觀臆測(cè)即可反饋應(yīng)特別注意挫折人處在什么層次上，如果處于領(lǐng)導(dǎo)曾將會(huì)形成人人處于自卑狀態(tài)的嚴(yán)重后果。新時(shí)期企業(yè)管理的工作方法是：情感投資，全方位激勵(lì)，增強(qiáng)人與人之間的“情商”。領(lǐng)導(dǎo)情感投資的提高主要體現(xiàn)在以下三個(gè)方面：1

3、、工作上支持他們（員工）2、生活上關(guān)心他們3、政治上關(guān)懷他們領(lǐng)導(dǎo)的全方位激勵(lì)能夠調(diào)動(dòng)職工本人的積極性，通過(guò)幫助職工消除后顧之憂(yōu)調(diào)動(dòng)其家屬的積極性，使他們支持員工全身心頭投入工作。二、提高管理效能1、管理效能的概念管理效能是指領(lǐng)導(dǎo)者按照預(yù)定的目標(biāo)，在特定的時(shí)間內(nèi)，一定的條件下，以科學(xué)的方法，調(diào)動(dòng)各種人員的積極性，以最快的速度，最低的內(nèi)耗，獲得最佳的效果?？疾煲粋€(gè)新上任的領(lǐng)導(dǎo)管理水平高低的第一項(xiàng)指標(biāo)就是看他能不能化消極因素為積極因素。2、領(lǐng)導(dǎo)者的工作作風(fēng)和調(diào)控手段領(lǐng)導(dǎo)者新上任應(yīng)堅(jiān)持“三多一少”：多聽(tīng)、多看、多問(wèn)（了解情況），少表態(tài)（表態(tài)就要落地有聲）。準(zhǔn)備“三盆水”：（1）“洗頭水”。保持冷靜的頭

4、腦，廣泛接觸各方面的人員，認(rèn)真聽(tīng)取他們的意見(jiàn)建議和要求，期間注意以下三點(diǎn)不解釋、不頂撞、不急于表態(tài)。提高兩項(xiàng)心理素養(yǎng)：觀察要敏銳、思維要敏捷。（2）“洗臉?biāo)薄Ｗ⒁庾约旱男蜗?，要一身正氣、作風(fēng)正派、為人正直。對(duì)自己要處處要求嚴(yán)格，對(duì)別人非常寬容，既不拉拉扯扯，也不推推拍拍，更不能搞特殊化。（3）“洗腳水”。注意深入群眾，跟廣大職工接觸。在廣泛接觸各種人員的基礎(chǔ)上，著重接觸被前任領(lǐng)導(dǎo)冷落的部門(mén)，“越是得不到別人尊重的人，越希望得到別人的尊重”。新上任要堅(jiān)持作到12個(gè)字：頭腦冷靜、作風(fēng)正派、深入群眾。領(lǐng)導(dǎo)者不能從批評(píng)和表?yè)P(yáng)入手，要注意自己的談話(huà)技巧?！昂}卜+大棒”的管理已經(jīng)不適合當(dāng)今企業(yè)管理提倡

5、“人性化管理”：既關(guān)心工作任務(wù)的完成，又關(guān)心下屬員工的疾苦；在具體的管理是做到尊重人、關(guān)心人、理解人。3、談話(huà)技巧在跟有成績(jī)的人談話(huà)時(shí)，要以“他談”為主，給他自我實(shí)現(xiàn)的機(jī)會(huì)，“典型帶路、以點(diǎn)帶面”。在跟有缺點(diǎn)的人談話(huà)時(shí)，要以“你談”為主，幫助他放下包袱、總結(jié)教訓(xùn)，感化他，努力拉近二者之間的感情距離，給對(duì)方以鼓舞的作用。4、注意工作重點(diǎn)和方法領(lǐng)導(dǎo)進(jìn)門(mén)首先抓兩件事：善于分析人員結(jié)構(gòu)；建立嚴(yán)格詳盡的規(guī)章制度，保證正常的工作秩序、生產(chǎn)秩序。抓工作總結(jié)要堅(jiān)持以表?yè)P(yáng)為主，表?yè)P(yáng)事實(shí)覆蓋面越大越好，要用“二級(jí)概括水平語(yǔ)言”，領(lǐng)導(dǎo)表?yè)P(yáng)能強(qiáng)化每個(gè)人的自尊心。批評(píng)覆蓋面越小越好，用“一級(jí)概括水平語(yǔ)言”。表?yè)P(yáng)的效果應(yīng)

6、起到“導(dǎo)向”作用，批評(píng)的效果應(yīng)起到“引以為戒”的作用。一個(gè)優(yōu)秀的企業(yè)管理者在管理工作中要善于明察秋毫，全面了解掌握和分析每個(gè)人當(dāng)前的心理活動(dòng)傾向和他們的行為方向，以便合理的安排人，科學(xué)的使用人，同時(shí)要積極創(chuàng)造良好的工作環(huán)境，有效的協(xié)調(diào)各種人際關(guān)系，以利于不斷提高自己的管理效能。聽(tīng)看問(wèn)接受信息人際交往清醒人(具有選擇性)想什么內(nèi)容行為做什么活動(dòng)地方人物推薦人為什么會(huì)犯錯(cuò)誤。作者：劉少奇該書(shū)指出“該請(qǐng)示的不請(qǐng)示、該了解的不了解、該調(diào)查的不調(diào)查，目空一切，自以為是，一意孤行，醞釀犯錯(cuò)誤的開(kāi)始”了解一個(gè)人要分析其做什么想什么，看交代任務(wù)后能否執(zhí)行。三、嚴(yán)于律己、寬以待人，心胸開(kāi)闊、寬容大度“氣可養(yǎng)而不

7、可傷”，“嚴(yán)于律己、寬以待人”，爭(zhēng)取做到天天有個(gè)好心情，要做到：心胸開(kāi)闊、寬容大度。介紹拜訪(fǎng)全國(guó)著名書(shū)法家劉海粟老人的情況。劉海粟老人劉海粟老人對(duì)“寵辱不驚”的含義的解釋?zhuān)簩櫲璨惑@是我一生的信約，我認(rèn)為一個(gè)人一生中，得寵的時(shí)候有，暫時(shí)受到點(diǎn)屈辱的時(shí)候也有。當(dāng)你得寵的時(shí)候不要得意忘形，因?yàn)榫驮谀愦猴L(fēng)得意的時(shí)候，有人躲在陰暗的角落里，處于嫉妒之心抓你的把柄，一旦時(shí)機(jī)成熟，就是這些人把你置于死地；當(dāng)你暫時(shí)遇到點(diǎn)恥辱的時(shí)候，用不著垂頭喪氣，這時(shí)候有人走到你面前，誠(chéng)心誠(chéng)意的幫你總結(jié)經(jīng)驗(yàn)教訓(xùn)，鼓勵(lì)你樹(shù)立信心，這才是真正的知己。一個(gè)人任何時(shí)候身邊都存在著兩種人，一種人是希望你逐步提高，不斷完善；另一種人是盼

8、著你漏洞百出，他好幸災(zāi)樂(lè)禍。因此，在你順利的時(shí)候你要警惕到你有不順利，在你暫時(shí)不順利的時(shí)候，你要認(rèn)真總結(jié)經(jīng)驗(yàn)教訓(xùn)，鼓勵(lì)你樹(shù)立信心，要用自信心爭(zhēng)取到順利。劉海粟老人贈(zèng)送的條幅：看庭前花開(kāi)花落 望天空云卷云舒釋義：1、凡是在政治上搞投機(jī)的跳梁小丑，這種人往往是顯赫一時(shí)，慘敗終生的。2、凡是在政治運(yùn)動(dòng)中自覺(jué)接受教育和鍛煉的，這種人往往政治上更成熟、作風(fēng)上更老練。上聯(lián)要求我們低頭做人：在任何場(chǎng)合下不要盛氣凌人，也不要目中無(wú)人，更不能出口傷人，應(yīng)當(dāng)平易近人，更要以誠(chéng)待人。下聯(lián)希望我們抬頭看路：今后遇到各種事情都要看的遠(yuǎn)一點(diǎn)，想的寬一點(diǎn)，考慮的全面一點(diǎn)，既不要感情用事，也不要計(jì)較個(gè)人得失，更不能鉆牛角尖，

9、應(yīng)當(dāng)有高瞻遠(yuǎn)矚的胸懷。歸納以下三點(diǎn)：1、一個(gè)人的社會(huì)地位不管有多高謙虛做人的品質(zhì)不能忘，這種人，人們往往對(duì)他更敬仰，更愛(ài)慕。2、一個(gè)人的經(jīng)濟(jì)不管有多富有，艱苦樸素的美德不能丟，這種人，人們往往對(duì)他更敬佩，更贊賞?！凹彝ピ俑徊荒芨缓⒆印?。老百姓有句話(huà)：“寒門(mén)生貴子”、“嬌子如殺子”人生哲理一：任何一個(gè)人要想成長(zhǎng)的快，要靠三個(gè)“行”：首先要自己行，其二要有人說(shuō)你行，第三說(shuō)你行的人要行。人在成長(zhǎng)的道路上，自己行是基礎(chǔ)，別人說(shuō)你行是條件，說(shuō)你行的那個(gè)人行是關(guān)鍵，其中任何一個(gè)行不協(xié)調(diào)都會(huì)影響你成長(zhǎng)的速度和應(yīng)達(dá)到的實(shí)際水平。人生哲理二：人在有生之年，就是一個(gè)“1”。在自己的本職工作崗位上做的奉獻(xiàn)越多，存在

10、的價(jià)值就越大。人生哲理三：健康才是幸福，活著就是效益。人在身體健康的時(shí)候是用健康去追求一切，人在生命垂危的時(shí)候是用一切去換取健康。不論做任何工作，只要和人打交道，誰(shuí)掌握了自己工作對(duì)象的心理特點(diǎn)，誰(shuí)就能有效的做好本職工作。四、創(chuàng)造融洽的人際關(guān)系，努力做好本職工作要想順利的做好本職工作，應(yīng)當(dāng)與別人建立融洽的關(guān)系。人與人之間要正確處理好以下兩種關(guān)系：1、基本關(guān)系，帶有法定性，只能制約別人的外部行為。2、心理關(guān)系，帶有自然性，可制約人的內(nèi)心世界。彼此尊重，相互信任，互相諒解是基礎(chǔ)。彼此關(guān)照、互相幫助、互相維護(hù)是效果。誠(chéng)懇相待是條件?！耙粋€(gè)成功的男人背后必然有一個(gè)精明勤儉的女人；一個(gè)成功的女人背后必然有

11、一個(gè)開(kāi)明理解的男人?！睙o(wú)論是在家中夫妻之間、老人和子女之間、家長(zhǎng)和孩子之間，還是在單位同事與同事之間、還是在社會(huì)中人與人之間我們都倡導(dǎo)彼此尊重，相互信任，互相諒解。要想有效的協(xié)調(diào)各種人際關(guān)系，應(yīng)當(dāng)用雙向疏導(dǎo)的方法，用形成心理關(guān)系的內(nèi)容作為協(xié)調(diào)人際關(guān)系的基本依據(jù)。五、實(shí)現(xiàn)四個(gè)成熟，達(dá)到自主發(fā)展1、四個(gè)成熟（1）生理成熟。（2）心理成熟。表現(xiàn)為不計(jì)較個(gè)人小事，不計(jì)較一時(shí)得失，善于容納人善于諒解人，既能正確的認(rèn)識(shí)自己，又能客觀的評(píng)價(jià)別人，對(duì)人對(duì)事始終能夠一分為二，認(rèn)知全面，思維敏捷，情緒樂(lè)觀，意志堅(jiān)強(qiáng)，在困難和挫折面前表現(xiàn)出頑強(qiáng)的精神，人格健全，在待人接物上能做到誠(chéng)懇熱情大方。心理成熟靠自我教育。（

12、3）社會(huì)成熟。看人先看別人的優(yōu)點(diǎn)，目的是取長(zhǎng)補(bǔ)短，背后也贊揚(yáng)某人的優(yōu)點(diǎn)。這樣才能使自己人緣好，群眾關(guān)系好。社會(huì)成熟靠自我調(diào)控。（4）職業(yè)成熟。業(yè)務(wù)知識(shí)是否掌握的系統(tǒng)扎實(shí)，專(zhuān)業(yè)技能是否全面熟練，實(shí)踐經(jīng)驗(yàn)是否豐富科學(xué)。職業(yè)成熟靠自我進(jìn)修。只有實(shí)現(xiàn)“四個(gè)成熟”，才能心地坦蕩，心情舒暢，情緒樂(lè)觀，延緩衰老。自我發(fā)展年齡增長(zhǎng)自我教育自我調(diào)整自我進(jìn)修年齡成熟心理成熟社會(huì)成熟職業(yè)成熟心情坦蕩 心情舒暢因勢(shì)利導(dǎo) 因材施教情緒樂(lè)觀 延緩衰老延年益壽2、根據(jù)一個(gè)人的成熟度，可將人分成五大類(lèi)：（1）四個(gè)成熟度都比教高：性情比較開(kāi)朗，群眾關(guān)系好，業(yè)務(wù)能力強(qiáng)。（2）職業(yè)成熟、心理成熟度高而社會(huì)成熟度低：業(yè)務(wù)能力強(qiáng)，群眾

13、關(guān)系不好。（3）心理成熟、社會(huì)成熟度高而職業(yè)成熟度低：性情開(kāi)朗，群眾關(guān)系好，業(yè)務(wù)能力不強(qiáng)。（4）社會(huì)成熟、社會(huì)成熟度高而心理成熟度低：業(yè)務(wù)能力有，群眾關(guān)系好，心胸狹小。（5）都不成熟：業(yè)務(wù)能力差，群眾關(guān)系不好，心胸狹小。職業(yè)成熟是基礎(chǔ)，社會(huì)成熟是條件，心理成熟是關(guān)鍵。做到了這三個(gè)成熟，就能夠延年益壽哈佛大學(xué)至理名言：現(xiàn)在世界上沒(méi)有任何一個(gè)人可以提供一個(gè)現(xiàn)成的方案，即使有也是不完善的，他需要你自己去創(chuàng)造去發(fā)現(xiàn)。21世紀(jì)的成功者，不完全是經(jīng)驗(yàn)豐富的人，誰(shuí)適應(yīng)改革形勢(shì)快，誰(shuí)的學(xué)習(xí)能力強(qiáng)，誰(shuí)就是當(dāng)前的贏家，過(guò)去的經(jīng)驗(yàn)，只是走向未來(lái)的前提，但是在事業(yè)成功的道路上起決定作用的是刻苦勤奮的學(xué)習(xí)和積極的創(chuàng)新實(shí)

14、踐。待添加的隱藏文字內(nèi)容2二六年五月二十五日winger tuivasa-sheck, who scored two tries in the kiwis 20-18 semi-final win over england, has been passed fit after a lower-leg injury, while slater has been named at full-back but is still recovering from a knee injury aggravated against usa.both sides boast 100% records head

15、ing into the encounter but australia have not conceded a try since josh charnleys effort in their first pool match against england on the opening day.aussie winger jarryd hayne is the competitions top try scorer with nine, closely followed by tuivasa-sheck with eight.but it is recently named rugby l

16、eague international federation player of the year sonny bill williams who has attracted the most interest in the tournament so far.the kiwi - with a tournament high 17 offloads - has the chance of becoming the first player to win the world cup in both rugby league and rugby union after triumphing wi

17、th the all blacks in 2011.id give every award back in a heartbeat just to get across the line this weekend, said williams.the (lack of) air up there watch mcayman islands-based webb, the head of fifas anti-racism taskforce, is in london for the football associations 150th anniversary celebrations an

18、d will attend citys premier league match at chelsea on sunday.i am going to be at the match tomorrow and i have asked to meet yaya toure, he told bbc sport.for me its about how he felt and i would like to speak to him first to find out what his experience was.uefa hasopened disciplinary proceedings

19、against cskafor the racist behaviour of their fans duringcitys 2-1 win.michel platini, president of european footballs governing body, has also ordered an immediate investigation into the referees actions.cska said they were surprised and disappointed by toures complaint. in a statement the russian

20、side added: we found no racist insults from fans of cska. baumgartner the disappointing news: mission aborted.the supersonic descent could happen as early as sunda.the weather plays an important role in this mission. starting at the ground, conditions have to be very calm - winds less than 2 mph, wi

21、th no precipitation or humidity and limited cloud cover. the balloon, with capsule attached, will move through the lower level of the atmosphere (the troposphere) where our day-to-day weather lives. it will climb higher than the tip of mount everest (5.5 miles/8.85 kilometers), drifting even higher

22、than the cruising altitude of commercial airliners (5.6 miles/9.17 kilometers) and into the stratosphere. as he crosses the boundary layer (called the tropopause),e can expect a lot of turbulence.the balloon will slowly drift to the edge of space at 120,000 feet ( then, i would assume, he will slowl

23、y step out onto something resembling an olympic diving platform.they blew it in 2008 when they got caught cold in the final and they will not make the same mistake against the kiwis in manchester.five years ago they cruised through to the final and so far history has repeated itself here - the last

24、try they conceded was scored by englands josh charnley in the opening game of the tournament.that could be classed as a weakness, a team under-cooked - but i have been impressed by the kangaroos focus in their games since then.they have been concentrating on the sort of stuff that wins you tough, ev

25、en contests - strong defence, especially on their own goal-line, completing sets and a good kick-chase. theyve been great at all the unglamorous stuff that often goes unnoticed in the stands but not by your team-mates.it is as though their entire tournament has been preparation for the final.in john

26、athan thurston, cooper cronk, cameron smith and either billy slater or greg inglis at full-back they have a spine that is unmatched in rugby league. they have played in so many high-pressure games - a priceless asset going into saturday.the kiwis are a lot less experienced but winning a dramatic mat

27、ch like their semi-final against england will do wonders for their confidence.they defeated australia in the four nations final in 2010 and the last world cup, and know they can rise to the big occasion.winger tuivasa-sheck, who scored two tries in the kiwis 20-18 semi-final win over england, has be

28、en passed fit after a lower-leg injury, while slater has been named at full-back but is still recovering from a knee injury aggravated against usa.both sides boast 100% records heading into the encounter but australia have not conceded a try since josh charnleys effort in their first pool match agai

29、nst england on the opening day.aussie winger jarryd hayne is the competitions top try scorer with nine, closely followed by tuivasa-sheck with eight.but it is recently named rugby league international federation player of the year sonny bill williams who has attracted the most interest in the tourna

30、ment so far.the kiwi - with a tournament high 17 offloads - has the chance of becoming the first player to win the world cup in both rugby league and rugby union after triumphing with the all blacks in 2011.id give every award back in a heartbeat just to get across the line this weekend, said willia

31、ms.the (lack of) air up there watch mcayman islands-based webb, the head of fifas anti-racism taskforce, is in london for the football associations 150th anniversary celebrations and will attend citys premier league match at chelsea on sunday.i am going to be at the match tomorrow and i have asked t

32、o meet yaya toure, he told bbc sport.for me its about how he felt and i would like to speak to him first to find out what his experience was.uefa hasopened disciplinary proceedings against cskafor the racist behaviour of their fans duringcitys 2-1 win.michel platini, president of european footballs

33、governing body, has also ordered an immediate investigation into the referees actions.cska said they were surprised and disappointed by toures complaint. in a statement the russian side added: we found no racist insults from fans of cska. baumgartner the disappointing news: mission aborted.the super

34、sonic descent could happen as early as sunda.the weather plays an important role in this mission. starting at the ground, conditions have to be very calm - winds less than 2 mph, with no precipitation or humidity and limited cloud cover. the balloon, with capsule attached, will move through the lowe

35、r level of the atmosphere (the troposphere) where our day-to-day weather lives. it will climb higher than the tip of mount everest (5.5 miles/8.85 kilometers), drifting even higher than the cruising altitude of commercial airliners (5.6 miles/9.17 kilometers) and into the stratosphere. as he crosses

36、 the boundary layer (called the tropopause),e can expect a lot of turbulence.the balloon will slowly drift to the edge of space at 120,000 feet ( then, i would assume, he will slowly step out onto something resembling an olympic diving platform.they blew it in 2008 when they got caught cold in the final and they will not make the same mistake against the kiwis in manchester