酒店常 用 英 語(yǔ) 二 百 句

1、酒店常 用 英 語(yǔ) 二 百 句 一、餐飲英語(yǔ)：seating guests 為客人引座1、請(qǐng)問(wèn)，幾位？ How many ，please？2、您和我們有預(yù)約嗎？ Have you made a reservation with us ?3、這邊請(qǐng)，我為您帶路。 If you come this way , Ill show you to your table.4、您對(duì)這個(gè)餐臺(tái)滿意嗎？ Is this table fine with you ？5、靠窗的座位都有預(yù)訂了，希望您能諒解！All the table by the window has been booked. I hope youll

2、 understand.6、對(duì)不起，恐怕這時(shí)沒(méi)有空閑的餐桌了。 Im afraid there is no table free at the moment .大概要等20分鐘There will be a waiting of about twenty minutes.如果您愿意等，我們更加歡迎！If you would like to wait ,you are more than welcome to do so.一旦我們有空閑的座位，我們馬上安排您就座。Well have you seated as soon as we get a free table.真抱歉，讓您久等了，現(xiàn)在已經(jīng)有

3、您的座位了。Sorry to have kept you waiting. Now we have a table for you.我去拿菜單。 Ill bring you the menu.Taking orders 點(diǎn)菜1、現(xiàn)在點(diǎn)菜嗎？ May I take your order now?2、先生，決定吃什么了嗎？ Have you decided on something, sir?3、需要什么湯嗎？ Do you want any soup.4、湯后面需要什么菜嗎？ What will you have to follow the soup?5、您喜歡什么菜品呢？ What dishe

4、s would you like?6、需要喝些什么嗎？ Will you have anything to drink?7、您喜歡什么魚/肉/蔬菜/酒/果汁？What kind of fish/meat/vegetable/drink/fruit do you prefer?8、您點(diǎn)的菜品馬上就好。 Your order will be ready very soon.9、您的菜品需要10分鐘。 Your dish takes ten minutes to prepare.10、還需要?jiǎng)e的嗎？需要什么蔬菜嗎？ Anything else? And any vegetable?11、這是廚師長(zhǎng)的

5、特色菜。 Its our chef recommendation.12、很多客人非常喜歡這道菜。 Many guests like it very much.13、這是我們餐廳的特色菜。 Its the specialty of our restaurant.14、很多客人對(duì)這道菜的評(píng)價(jià)很高。 Many guests give high comments on it.15、您的牛排/豬肉排/羊排需要做的幾成熟？How do you like your steak/pork/mutton/lobster served? Rare, medium, or well-done?16、我可以向您推薦烤

6、羊/烤牛肉/烤魚 I can recommend the roast lamb/beef steak/fish now.Having Chinese food 吃中餐1、我們主要烹調(diào)廣東菜/山東菜/淮陽(yáng)菜。 We specialize in Shandong/huaiyang/Cantonese food.2、我們餐廳的廣東菜/山東菜/淮陽(yáng)菜最出名。Our restaurant is noted for Cantonese/shandong/huaiyang food.3、廣東菜/山東菜/淮陽(yáng)菜的烹調(diào)是最著名的烹調(diào)技法之一。Cantonese/shandong/huaiyang cuisine

7、 is the most famous one.4、這個(gè)時(shí)令鮮魚蒸的非常好。 The steamed seasonal fresh fish is very good.5、這是廚師長(zhǎng)的特色菜。 It is specially prepared by our chef.6、您需要試試炒菜嗎？ Would you like to try some hot food?7、您需要用筷子還是刀和叉呢？ Would you like to use chopsticks or a knife and fork.8、祝您用餐愉快。 I hope you have a good appetite.9、請(qǐng)慢慢享用

8、。 Enjoy yourself.Paying the bill 付賬1、現(xiàn)在結(jié)賬嗎？ May I present the bill now?2、一共400元。 400 yuan in all, sir./It comes to 400 RMB.3、加上10%的服務(wù)費(fèi)，您的酒水費(fèi)共180元。 180RMB for three drinks plus 10% service charge.4、這是我們最低的收費(fèi)了 That is our minimum charge.5、我們不接受外幣和個(gè)人支票。 We dont accept foreign currencies/personal checks

9、.6、您使用什么樣的信用卡？ What kind of (credit ) card have you got?7、請(qǐng)簽這里好嗎？ Would you please sign here, madam?8、若您住在我們酒店，可以簽單。 Since you are staying in our hotel, you may sign the bill .9、我需要您的簽名和房號(hào)。 I will need your signature and room number, please.10、您要付現(xiàn)金還是使用信用卡？ Would you like to pay cash or by credit ca

10、rd?11、我可以把費(fèi)用掛到您的房帳中嗎？ Shall I charge this to your room?12、您要到兌換處將美元換成人民幣。You have to change the US dollar into RMB at the exchange counter over there.13、這是XX的費(fèi)用。 This charge is for something.14、我馬上將您的賬單結(jié)完。 I will have the bill changed for you right away.15、這是您的零頭和收據(jù)。 Here is your change and your rec

11、eipt.16、真對(duì)不起，賬單有點(diǎn)錯(cuò)誤。 Im sorry, there is a mistake on the bill.17、我對(duì)失誤向您道歉。 I must apologize for the miscalculation.18、對(duì)不起，我要重新加一次。 Im sorry, I shall add it up again.二、客房英語(yǔ)見(jiàn)到客人的問(wèn)候語(yǔ)1、早上好/下午好/晚上好Good morning/afternoon/evening.2、歡迎光臨Welcome to our hotel.自我介紹我叫*，我是本樓層服務(wù)員，請(qǐng)隨時(shí)找我，我十分樂(lè)意效勞。My name is *,Im the

12、 room attendant of this floor ,call me anytime .Im very glad to be of your service.問(wèn)路及回答問(wèn)：我的房間號(hào)碼是*，您能帶我去嗎？My room number is *,could you show me where it is ?答：1、是的，這邊請(qǐng)，我來(lái)告訴您在哪兒Yes sir .This way , please .Ill tell you where it is.2、請(qǐng)跟我來(lái)，我?guī)ollow me ,please .Ill show.3、請(qǐng)一直前走，在您的左邊/右邊Go straight ahea

13、d ,its on your left/right.4、沿著這條走廊，到第一個(gè)拐彎處，請(qǐng)向左/右拐Along this corridor ,turn left/right at the first center.5、沿著這條路，服務(wù)員會(huì)告訴您Follow this way ,the waiter will tell you where it is.6、先生/小姐，我會(huì)帶您到房間Sir/Madam ,Id like to take you to your room.與客人見(jiàn)面問(wèn)候如果客人是你認(rèn)識(shí)的，通常可說(shuō)How are you today ,Mr*?如果是客人說(shuō)的，可說(shuō)Very well ,t

14、hank you ,sir.回答客人問(wèn)詢1、請(qǐng)問(wèn)洗手間在哪兒？ Where is the washing room?在大堂電梯的左邊。 At the left of the elevator on the lobby.2、商務(wù)中心在哪兒？ Where is the business center?在二樓。 At the second floor.3、咖啡廳在哪兒？ Where is the coffee shop?在大堂，出電梯右拐。 Its on the lobby ,turn right when you get out of the elevator.4、華苑餐廳在哪兒？ Where i

15、s the HuaYuan restaurant?到大堂去，那兒的服務(wù)員會(huì)告訴您。 Go down to the lobby ,the waiter will tell you where it is.5、我走時(shí)忘帶鑰匙，您能開以下房門嗎？The door is locked when I leave without keycard .Can you open it for me?當(dāng)然可以，我能看一下您的房卡嗎？Yes ,of course .May I have your room card ,please?如何使用鑰匙卡？將帶有箭頭的面朝上，沿箭頭方向插到底，綠燈亮后拔出卡片，三秒鐘內(nèi)旋轉(zhuǎn)

16、把手打開門Plug in your keycard into lock with the arrow upward .After the green lamp is on ,then turn handle to open the door in three seconds.門鈴我的門鈴壞了，您能找人修一下嗎？My doorbell is broken/not working .Can you have it repaired?好的，請(qǐng)稍等，我馬上找維修工去您房間。Yes ,just a moment ,please .Ill send the repairman to your room a

17、t once.請(qǐng)勿打擾“DND”sign=Do Not Disturb sign1、請(qǐng)將“請(qǐng)勿打擾”燈關(guān)上。 Please turn off the DND sign .2、如果你不想被打擾，請(qǐng)將“請(qǐng)勿打擾”燈打開。If you dont want to be disturbed ,please turn on the DND sign .The button is on the beside table.請(qǐng)即打掃PMU sign=Please Make Up sign如果您需要整理房間，請(qǐng)將“請(qǐng)即打掃”牌掛到門把手上。If you need clean your room ,please h

18、ang PMU sign on your doorknob.衣柜櫥柜Wardrobe衣柜內(nèi)有防毒面具、保險(xiǎn)貴、衣架、浴衣、毛毯、洗衣袋、洗衣單、擦鞋袋。There are something in the wardrobe ,such as :smoke escape hood safe hanger bath gown blanket laundry bag laundry list shoes bag.客人初入店I hope you enjoyed your stay.1、歡迎下榻我們酒店。 Welcome to our hotel.2、對(duì)不起，您要的開水。 Sorry to distur

19、b you ,here is your boiling water .3、請(qǐng)稍等，我一會(huì)兒就來(lái)。 Just a moment .I will be with you in a moment.4、請(qǐng)重復(fù)一遍。 I beg your pardon.5、您能在給我點(diǎn)袋茶嗎？ Can you give me some more teabags?請(qǐng)稍等，我馬上送來(lái)。 Just a moment ,please .Ill go and get it right away.6、如您需要幫助，請(qǐng)撥“3”。 If you need any help ,please dial “3”.7、請(qǐng)問(wèn)現(xiàn)在可以做夜床嗎 ？

20、May I make turn down service now?8、現(xiàn)在可以打掃房間嗎？ May I clean your room now?9、你們可提供什么服務(wù)？ What service can you offer?先生，您可以查閱服務(wù)指南，就在您桌上的文件夾內(nèi)Sir ,you can look it up in Service Guide .Its in the stationery folder on the desk.10、請(qǐng)問(wèn)您的房號(hào)/姓名。 May I have your room number/name ,please?11、讓您久等了，我馬上處理此事。 Sorry to

21、have kept you waiting .Ill see to it right now.12、對(duì)不起，我聽(tīng)不懂，您能讓我看看嗎？I sorry .I dont understand .Can you show me please?13、您能把您的意思寫下來(lái)嗎？ Could you write down what you mean?14、對(duì)不起，我沒(méi)聽(tīng)懂，您能說(shuō)慢點(diǎn)嗎？Im sorry .I cant catch any words .Could you speak a little slower please?15、我馬上找人修理。 Ill have it fixed right awa

22、y.16、按照酒店規(guī)定，您必須賠償。 You have to pay according to hotel regulation.17、請(qǐng)多提寶貴意見(jiàn)。 Your comments and suggestions are welcome.18、如果您打算乘出租車回酒店，只要把這張卡給司機(jī)，他就會(huì)拉您回來(lái)If you plan to come back to the hotel by taxi ,just give this card to the driver and he will bring you back to the hotel.19、對(duì)不起，我只懂簡(jiǎn)單的英語(yǔ)，我去找大堂副理來(lái)幫忙I

23、m sorry .I can speak only a little English .I will get you the Assistant Manager.常用語(yǔ)句1、我現(xiàn)在可以為您打掃房間嗎？ May I clean your room now?2、我現(xiàn)在可以為您做夜床嗎？ May I make turn down service for you now?3、我可以為您提行李嗎？ May I carry the luggage for you ?4、您的衣服明天可以送回。 You can get the laundry back tomorrow.5、我的衣服什么時(shí)間可以送回？ Whe

24、n can I get the laundry back?6、女士們、先生們，待會(huì)兒見(jiàn)。 See you later ladies and gentlemen.7、愿您感覺(jué)像是在家里一樣。 Wish you feel at home.8、您先請(qǐng)。 After you ,please.9、這邊請(qǐng)。 This way ,please.10、請(qǐng)一直往前走。 Straight on ,please.11、請(qǐng)向左/右轉(zhuǎn)。 Turn left(right),please.12、請(qǐng)上/下樓。 Go upstairs(downstairs),please.13、.總臺(tái)就在那兒。 The reception d

25、esk is over there14、酒吧在二樓。 The bar is on the second floor.15、我來(lái)給你帶路。 I would like to show you the way.16、請(qǐng)乘這部電梯。 Please take this elevator.17、對(duì)不起，打擾了。 Sorry to disturb you.18、希望你度過(guò)美好的一天。 Wish you have a nice day.19、對(duì)不起讓您久等了。 Im sorry to have kept you waiting.20、愿您有回家的感覺(jué)。 Wish you feel at home.21、請(qǐng)稍等

26、一下，我一會(huì)兒就回來(lái)。 Just a moment ,Ill be with you in a moment.22、一會(huì)兒再過(guò)來(lái)。 Ill come again later.23、如果您需要任何幫助的話，請(qǐng)撥“3”與我們聯(lián)系。 If you need any help please dial “3”.24、請(qǐng)稍等，我為您問(wèn)一下。 Moment please, let me ask for you.25、我馬上送來(lái)。 Ill go and get it right away.26、旅游愉快嗎？ Did you have a nice trip?27、還需要些什么？ What else can I

27、 do for you?28、您能填一下這張表嗎？ Would you please fill in this form?29、您可以自己拿嗎？ Could you carry it yourself?30、這是您第一次到煙臺(tái)嗎？ Is this the first time for you to YanTai?31、給我鑰匙好嗎？ May I have your key?32、我的房間在幾樓？ Which floor is my room on?您的房間在五樓。 Your room is on the fifth floor.33、我可以幫您開門嗎？ May I help you open

28、the door?34、您來(lái)這里是度假還是出差？ Are you here for a holiday or on business?35、您能告訴我怎么使用鑰匙嗎？ Could you tell me how to use the key?將鑰匙卡插入門鎖內(nèi)，像這樣，當(dāng)燈亮起時(shí)，將鑰匙卡拔出，然后旋轉(zhuǎn)門把守，門就可以打開了。Put the card into the lock ,like this ,when the green light is on ,take out the card and then turn the handle .It will open.36、我會(huì)告訴你開關(guān)的具

29、體位置在哪。 I will show you where the switches are.37、你們這是二十四小時(shí)提供開水嗎？ Do you supply hot water 24 hours?38、請(qǐng)問(wèn)您要續(xù)住嗎？ Are you going to extend your stay?39、請(qǐng)問(wèn)您今天離店嗎？ Are you going to check out today?40、這是您借的電吹風(fēng)，請(qǐng)您在這兒簽字。Here is the hairdryer you want .Would you sign here ,please?41、請(qǐng)您將要洗的衣服放入洗衣袋中，填好洗衣單，我馬上找人去

30、拿。Please put your laundry in the laundry bag and fill the laundry list .We will send someone to pick it up in a few minutes.42、我能現(xiàn)在吸地嗎？ May I vacuum the room now?43、我能整理您桌上的物品嗎？ May I tidy up these things on your desk?44、我的衛(wèi)生間內(nèi)有一股難聞的氣味。 There is a terrible smell in my bathroom.請(qǐng)讓我看一下好嗎？可能是從空調(diào)里出來(lái)的氣味，

31、我讓工程部派人來(lái)檢查一下May I have a look ?It may be coming through the air conditioner .I will ask the Maintenance Department to look into it .45、要不要干洗？ Are they to be dry-cleaned?46、非常抱歉給您帶來(lái)這么多麻煩。 Im very sorry .I have given you so much trouble.47、我可以撤掉它嗎？ Would you mind if I take it away?48、請(qǐng)您在單子上簽字好嗎? Could

32、 you sign the bill ,please?49、請(qǐng)你你付現(xiàn)金好嗎？ Would you pay cash ,please?50、無(wú)法滿足客人要求時(shí)Im afraid/sorry處理客人投訴時(shí)Im sorry for that.51、您要我什么時(shí)候來(lái)為您整理房間，先生？When would you like me to do your room ,sir?52、先生，您有衣服要洗嗎？ Have you got any laundry ,sir?53、今天下午就能洗好。 It will be ready this afternoon.54、小姐，您的衣服已經(jīng)送來(lái)了。 Your laun

33、dry is back ,madam.55、您最好檢查一下洗好的衣服。 Youd better check your laundry.56、謝謝您的諒解。 Thank you for your understanding .57、歡迎下次光臨。 Welcome back.58、謝謝您的光臨。 Thank you for your coming .希望您下次光臨。 I hope you will come again.58、您介意我開窗嗎？。 Do you mind my opening the window ?是的，我介意最好別開。 Yes .Better keep the window cl

34、osed.59、太糟糕了，房間里連熱水都沒(méi)有。Thats terrible .There is no hot water in my room.實(shí)在對(duì)不起，我們馬上采取措施。 Terribly sorry .Well take action right away.60、很高興又見(jiàn)到您。 Its good to see you again ,sir/madam.61、很高興在這里見(jiàn)到您。 Nice to meet you here .62、再見(jiàn)，祝您好運(yùn)。 Good-bye and good luck!63、祝您旅途愉快。 Hope youll have a nice trip!64、一路平安，

35、一路順風(fēng)。 Have a nice trip !Have a pleasant journey!65、希望再次見(jiàn)到您。 Hope to see you again!三、前廳英語(yǔ)前臺(tái)接待一、 請(qǐng)客人填寫表格請(qǐng)您登個(gè)記。 Would you please complete the registration form?Sir ,could you please sign here?二、 查看資料我可以看一下您的護(hù)照嗎？ May I have a look at your passport?先生，我可以看一下您的鑰匙牌嗎？ Can I have your keycard ,sir?三、 翻查記錄請(qǐng)稍等

36、，我查一下預(yù)定紀(jì)錄。 Just a minute ,please .Ill check our booking situation form.我看一下預(yù)定表。 I ll take a look at our reservation chart.不好意思先生，我們沒(méi)有記錄，您確定您預(yù)定了嗎？Sorry , sir .There is no record in our list .Are you sure youve made a reservation.四、 交鑰匙給客人先生，這是您的房間鑰匙。 Here is your room key ,sir.請(qǐng)?jiān)陔x開前交還鑰匙。 Please retur

37、n your key before you leave.五、 祝愿希望您在這兒過(guò)得愉快。 I hope you enjoy your stay at the hotel.常用語(yǔ)句1、A: 您的行李總共是這些么？里面有貴重物品或易碎物品么？Is this all you luggage? Is there anything valuable or breakable in your luggage?讓我來(lái)幫您拿行李。 Let me carry your bags for you .B:好的，謝謝 。Yes,thank you.2、A:來(lái)，讓我?guī)湍眯欣睢?Here,let me help you carry your bags.B:哦，沒(méi)關(guān)系，我提的動(dòng)。 Oh,thats all right ,I can manage.A:好吧，不過(guò)，反正我也沒(méi)提什麼東西。 Yes,but Ive got two hands free.3、A:來(lái)，讓我替您拿行李。 Here,let me take y