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1、About Communication Group 5 Introduction Discuss:What is communication? Give some examples of different types of communication ?What is CommunicationSENDERRECEIVERFeedbackreceiversenderCommunication is an exchange of information from the sender to the receiver with the message being understood as in

2、tended by the senderBenefits of Good Communication Skills Communicate with the other in an effective manner Improving and maintaining good and healthy relationships How To Develop Good Communication Skills Make Direct Eye Contact Stay In Tune(合調(diào)合調(diào) ) with Your Body Language Speak Loudly Practice VOCA

3、L 聲覺聲覺38%VISUAL視覺視覺55%VERBAL 言語言語7%The Impact of Nonverbal Communication非言語溝通的作用Eye Contact If the eyes are the windows to the soul then the eyebrows are the windows to the eyes. Eyes generally smile along with the mouth when someone is happy. For example, “. ” signifies happiness Body Language and

4、Gestures Do you know how to use your body language? Act some body language means welcome/disagreeBody LanguageImproving Communications SkillsTry to expand and develop your voice with softness. Slow down your speech to avoid showing that you are nervous.Avoid a monotone and use high pitch and soft so

5、und to communicate. Dont mumble(喃喃而語,)while speaking, pronounce each word clearly. People will judge your capabilities through your vocabulary. Use the words you know. Dont use any word, if you are not sure of the meaning. Make eye contact as this will help you to be more confident and people will s

6、how interest in you.Use body gestures to show your interest in the conversation. Make sure that your words, body gestures, facial expression, message and tone all match with one another. None of these should be different. ClearConstructive (建設(shè)性的)Courteous(禮貌的)CompleteCorrect Concise (簡(jiǎn)潔)Effective communicationActive Listening Active ListeningListening for full meaning without making premature(提前的) judgments or interpretations(解釋,說明)Four Steps of The Listening Process聽聽 的的 四四 步步 曲曲 Payi

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