Fast Response快速響應(yīng)

1、FAST RESPONSE PROCESS 快速響應(yīng)程序快速響應(yīng)程序Standardized Rapid Reaction to Quality Issues:對質(zhì)量問題快速響應(yīng)的標(biāo)準(zhǔn)化Communication and Ownership of Significant Quality Concerns對重大質(zhì)量問題的交流的解決 Fast Response is a system that:快速響應(yīng)是一個系統(tǒng)，用于：- standardizes reaction to significant External/Internal Quality failures.對重大的外部/內(nèi)部質(zhì)量問題的反應(yīng)

2、進(jìn)行標(biāo)準(zhǔn)化 - promotes communication and discipline through daily meetings. 通過每天的會議增強(qiáng)溝通和問題解決 - utilizes a visual method of displaying important information. 對重要的信息實(shí)現(xiàn)目視化管理FAST RESPONSE快速響應(yīng)快速響應(yīng)In preparation for the Fast Response meeting, at the start of the day, Quality shall identify significant Quality c

3、oncerns from the last 24 hours which may include:為了準(zhǔn)備快速響應(yīng)會議，每天開始，質(zhì)量人員應(yīng)該確定在最近最近24小時內(nèi)小時內(nèi)發(fā)生的重大質(zhì)量問題，包括- Customer concerns 客戶關(guān)心的問題- Supplier concerns 供應(yīng)商關(guān)心的問題- Line stops (Internal / Customer) 停線（內(nèi)部/外部）- Dock Audits / Audit issues 出貨審查/審查問題- Other internal Quality concerns 其他內(nèi)部質(zhì)量問題The Fast Response meeti

4、ng:快速響應(yīng)會議- shall be held daily to review the significant Quality concerns gathered by Quality. Meetings are held daily at minimum, some organizations may hold meetings every shift.應(yīng)該每天召開，評審質(zhì)量人員收集的重大的質(zhì)量問題， 至少每天召開一次，有些廠可能要每班召開一次。- is a communications meeting, not a problem solving meeting. It can be a

5、 10 - 20 minute stand up meeting held on the shop floor or in a production conference room. 是一個交流會，不是一個問題解決會議，可以是一個10-20分 鐘的站立會議，在生產(chǎn)現(xiàn)場或生產(chǎn)部門的會議室召開- is a manufacturing review meeting owned by manufacturing and supported by Quality, Engineering, Maintenance, etc 是一個制造評審會議，由制造部門負(fù)責(zé)召開，由質(zhì)量、工程 等支持 At the Fa

6、st Response meeting, leadership shall: 在快速響應(yīng)會議上，領(lǐng)導(dǎo)應(yīng)該： - Designate a leader (owner) for each concern/issue. 指定每一個問題的責(zé)任人 - Assign owner report out for next meeting 確定責(zé)任人下次的匯報的時間 Owners shall be responsible for assuring all problem solving and exit criteria are met in a timely manner.責(zé)任人必需確保問題的解決和退出滿足時

7、間節(jié)點(diǎn)的要求 Owner report out shall include updates on the following: 責(zé)任人的報告必需包括如下內(nèi)容：- Standardized Worksheets and Operator Instructions 標(biāo)準(zhǔn)化清單和作業(yè)指導(dǎo)書- Problem Solving Results問題解決結(jié)果Root Cause with supporting data 根本原因和相關(guān)的支持?jǐn)?shù)據(jù)Permanent Corrective Action with verification data 長期的糾正行動和驗(yàn)證數(shù)據(jù)- PFMEA - Control Pl

8、an 控制計(jì)劃- Layered Process Audits*分層審核*- Workforce Notification 員工通知 - Read Across Matrix 類似產(chǎn)品和工藝- Other documentation as appropriate 其他文件Report out to Leadership is scheduled on the Fast Response Tracking Board as deemed necessary.應(yīng)該按照快速響應(yīng)跟蹤板上的時間表向管理層匯報 The Fast Response Tracking Board should be part

9、 of a visual management system. The format should be displayed as large as is practical in the meeting area.快速響應(yīng)跟蹤板應(yīng)該作為目視化管理的一部分在會議室進(jìn)行張貼FAST RESPONSE TRACKING BOARD 快速響應(yīng)跟蹤板快速響應(yīng)跟蹤板 (例)評審點(diǎn)評審點(diǎn):責(zé)任人責(zé)任人退出條件退出條件整體狀態(tài)整體狀態(tài)To optimize visual management, this form is displayed in the meetingarea (ex.: 4 x 8 dry

10、 erase board, laminated poster, etc).為了目視化，這此表應(yīng)該張貼在會議區(qū)域(如張貼在2.5m x1.2m的板上) EXIT CRITERIA 退出條件整體狀態(tài)問題編號問題描述起始日期零件號責(zé)任人 責(zé)任人下次匯報 時間遏制根本原因分析糾正措施實(shí)施防錯/探測設(shè)備糾正措施驗(yàn)證PFMEA / CP 更新 標(biāo)準(zhǔn)化作業(yè) 分層審核經(jīng)驗(yàn)教訓(xùn) 問題關(guān)閉日期Y1Material Contaminated1/10/2005333933McGrath4/29/2005GGGGGGYGYOpenG2Burrs2/15/200598002222AdamsCLOSEDGGGGGGGGG4

11、/23/05R3Parts mislocated on assembly3/21/2005 9950560607 McIntosh4/29/2005GGGRRRN/AGN/AOpenR4Mixed Parts3/22/200534523339McGrath4/29/2005GGGGRGGYGOpenR5Paint dots found on loose & mis-built parts3/28/200598002222McGrath5/11/2005GGGGGN/AN/ARROpenR6Loose 7mm bolt on front cover3/28/200598002222McG

12、rath5/23/2005RRRRRRRN/AROpen退出條件狀態(tài)顏色R必需但是沒有開始 Y已開始但是沒有完成 G完成N/A不需要No Quality DisruptionsInternal Quality Disruption(defined locally)Customer Quality Disruption(eg. PRR, Pull, Spill)Daily Quality ChartLEGEND:MonthYearJanuary200431292830212223242526271213141516171819202345678910111GreenYellowRed(Examp

13、le)Leadership shall display a visual Quality status. Any type of visual management can be used: calendar, chart, etcQuality gathers significant issues from the past 24 hours.質(zhì)量人員收集24小時內(nèi)的重大問題Daily Fast Response Meeting assigns owner to each issue. Outside the meeting the owner utilizes the Problem So

14、lving process to correct and prevent recurrence.每天的快速響應(yīng)會議指定每個問題的責(zé)任人。會后責(zé)任人依照問題解決過程糾正問題，防止問題的再發(fā)生。Owner responsible for completion of all exit criteria. Results of Problem Solving process communicated. Fast Response Tracking Board indicates exit criteria is green.責(zé)任人應(yīng)滿足所有的退出條件，快速響應(yīng)跟蹤板上退出狀態(tài)應(yīng)為綠色I(xiàn)ssues ar

15、e tracked on the Fast Response Tracking Board. Owners are required to give periodic updates at Fast Response meeting.問題在快速響應(yīng)跟蹤板上跟蹤，責(zé)任人必需按時在快速響應(yīng)會議上匯報FAST RESPONSE PROCESS KEY STEPS快速響應(yīng)程序關(guān)鍵步驟快速響應(yīng)程序關(guān)鍵步驟FAST RESPONSE快速響應(yīng)快速響應(yīng)BENEFITS好處好處: Improves Quality metrics: reduces PPM and warranty costs. 改進(jìn)質(zhì)量管理：降

16、低PPM和維修費(fèi)用 Reduces PRRs and increases customer satisfaction. 減少PRR提高顧客滿意度 Provides a systematic approach for Problem Solving* and communication of Quality issues. 提供一個系統(tǒng)的質(zhì)量問題解決和溝通的方法 Reduces recurrence of Quality issues.減少質(zhì)量問題重復(fù)發(fā)生 Assures all issues are resolved.確保所有的問題都得到解決 Supports continual improv

17、ement. 支持持續(xù)改進(jìn) Strengthens documented implementation of Lessons Learned* database. 充實(shí)經(jīng)驗(yàn)教訓(xùn)數(shù)據(jù)庫充實(shí)經(jīng)驗(yàn)教訓(xùn)數(shù)據(jù)庫FAST RESPONSE SUMMARY摘要摘要Organizations shall組織應(yīng)該組織應(yīng)該 hold a daily Fast Response meeting.每天召開快速響應(yīng)會議 utilizes a format, like the Fast Response Tracking Board to identify:使用類似快速響應(yīng)跟蹤板的表格識別：q overall status of the significant Quality concerns. 所有重大質(zhì)量問題的整體狀態(tài)q ownership of each concern.每個質(zhì)量問題的責(zé)任人q exit criteria required to close a concern.必需的退出條件 display daily Quality status. 顯示每天的質(zhì)量狀態(tài)have a def