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1、mareting manager work level 21購物中心樓層主管購物中心樓層主管工作級別工作級別 1my manager is: mall manager我的經(jīng)理是:購物中心營運經(jīng)理my job is:to lead marketing team to carry out advertising events, sales promotion activities and pr events according to malls target and the development trend of market. to develop plans of mall advertis

2、ement (such as ad location, led and other available medias) and advertising space leasing proposals. to supervise and coach leasing executive to carry out and manage space leasing to achieve ad revenue target.我負(fù)責(zé)承租戶日常營運銷售小票收集及核對工作,負(fù)責(zé)承租戶日常進(jìn)出貨及退換貨的管理工作;與承租戶導(dǎo)購溝通營運過程中遇到的問題,以便更加完善管理工作.i am a work level 2

3、 because:i support my team to deliver service and / or manage other resources to deliver service using analysis and judgment我定期總結(jié)管轄區(qū)域各承租戶營運狀況,向營運經(jīng)理匯報。i spend:30% of my time carrying out promotion events and deciding advertisement locations (including ad space, led and other media)30% 我負(fù)責(zé)租戶導(dǎo)購日常行為舉止及工

4、作內(nèi)容的監(jiān)督管理;20% of my time finishing post-opening leasing works and adjusting brands20% 我負(fù)責(zé)實施營運經(jīng)理部署的各項工作任務(wù);15% of my time making regulations, work plans and work flows, assigning work, reviewing and summarizing to help my team develop and achieve target15% 我負(fù)責(zé)協(xié)助樓層管理人員處理未解決事宜;15% of my time over seeing

5、and managing the customers service and resolving complains15% 我負(fù)責(zé)督促租戶繳交營運中各項費用;10% of my time maintaining the relationship with media and government10% 我負(fù)責(zé)承租戶日常進(jìn)出貨及退換貨的管理工作;10% of my time making quarterly/monthly/weekly plan for my team10% 我負(fù)責(zé)承租戶日常營運銷售小票收集及核對工作;i know ive done a great job if 我知道我做的很

6、好,如果:我知道我做的很好,如果:the mall gains good reputation in the local market 與營運經(jīng)理分析租戶業(yè)績及提出有效性建議;the marketing planning is well planned and successfully implemented定期總結(jié)管轄區(qū)域各租戶營運狀況i am proactively responsible for tenants and outsourced agents in tesco way努力學(xué)習(xí)相關(guān)商品知識,提高業(yè)務(wù)素質(zhì)。i can coach and lead the mall operati

7、on team to provide better service to the customers協(xié)助公司完成大型促銷方案的執(zhí)行工作。i can constantly improve and optimize my performance based on top managements directions負(fù)責(zé)新引進(jìn)品牌裝修方面的初審工作。the people i need to work with are 我需要和這些人合作我需要和這些人合作:inside my function 在我的職能內(nèi)在我的職能內(nèi)outside my functionmall operation team 購物中

8、心營運團(tuán)隊regional marketing team 區(qū)市場理團(tuán)隊other mall marketing managers 其他購物中心市場經(jīng)理regional ceo 區(qū)總經(jīng)理regional it/hr/legal/finance team 區(qū)支持團(tuán)隊tesco hypermarket store manager tesco 購物中心總經(jīng)理government & media 政府和媒體the skills i need are:leadership and general skillsoperating skillsexperience requiredhatcustome

9、r focus經(jīng)營規(guī)范管理personal integrity商戶關(guān)系協(xié)調(diào)drive招商、轉(zhuǎn)租、轉(zhuǎn)讓、協(xié)議續(xù)簽、后續(xù)招商管理team working團(tuán)隊合作developing self/others商品管理analysing and decision making活動策劃、實施managing performance執(zhí)行力管理good check record for mall operation 指導(dǎo)、引導(dǎo)、監(jiān)督商戶遵守購物中心各項管理規(guī)定,文明經(jīng)商、守法經(jīng)營。rich experience in marketing and promotion 充分了解商戶經(jīng)營情況,保持對商戶的關(guān)心、關(guān)注

10、和幫助,保持良好的合作關(guān)系。planning and implementation 計劃和實施rich experience in leasing and has local network of tenants through different regions 根據(jù)經(jīng)營狀況合理調(diào)整經(jīng)營業(yè)種,并充分做好解決因調(diào)整給項目及商戶所帶來的影響問題的預(yù)案及準(zhǔn)備工作。rich experience in dealing with tenant conflicts and at the same time being flexible to meet the challenges 能夠處理負(fù)責(zé)租賃糾紛有

11、規(guī)劃和組織能力,能夠從容應(yīng)對在飛速運轉(zhuǎn)的工作環(huán)境中的各項挑戰(zhàn)howleadership training at tesco core skillsoperating model training solutionsoptions development programmewhat i have to doactivitiespeople to consistently deliver every little helps for our peoplean opportunity to get onan interesting joba manager who helpsmeto be trea

12、ted with respect實施項目后繼招商工作?,F(xiàn)場糾紛處理成功率、及時率對公司各項工作質(zhì)量進(jìn)行有效跟進(jìn)執(zhí)行目標(biāo)管理及考核 customer to consistently deliver every little helps for our customersthis is to ensure clear and consistent reporting linesthis is the essence of the job 1 sentence that captures what the purpose of the job is.this is the typical propo

13、rtion of time spent on different elements of the job; this could also include time spent in stores or internationally. these are the 6-8 key measures of success made up. this includes both hard i.e. kpi targets and soft measures, i.e. breadth of thinking.this captures the work level of the job in 1

14、sentence so that the job holder is clear about the level they are expected to operate at.this is to ensure clear and consistent reporting linesthis is the essence of the job 1 sentence that captures what the purpose of the job is.this is the typical proportion of time spent on different elements of

15、the job; this could also include time spent in stores or internationally. these are the 6-8 key measures of success made up. this includes both hard i.e. kpi targets and soft measures, i.e. breadth of thinking.this captures the work level of the job in 1 sentence so that the job holder is clear abou

16、t the level they are expected to operate at.earn lifetime loyalty the aisles are cleari can get what i wantthe prices are goodi dont queuethe staff are great experience for the customers to earn their lifetime loyalty 處理客戶投訴,協(xié)調(diào)各部門滿足客戶需求i work closely with our tenants to co-implement marketing activi

17、ties to meet the requirements of the local customers 定期對商戶、顧客意見予以收集、回復(fù)、歸檔并進(jìn)行初步分析和傳遞。 i adjust the tenant mix and provide the tenants with resources to optimize their sales capability so as to provide the best shopping experience to the customers與商戶、業(yè)主保持良好的溝通關(guān)系,為商戶提供經(jīng)營指導(dǎo)支持i hold the seasonal forum an

18、d weekly communication meeting with tenants 負(fù)責(zé)對租戶的培訓(xùn)。lead and communicate with the tenants to provide consistent service to the customers 領(lǐng)導(dǎo)并統(tǒng)一商戶對顧客的服務(wù)標(biāo)準(zhǔn) operations to consistently deliver every little helps for operationswe try to get it right firsttimewe deliver consistently everydaywe make our jo

19、bs easier to dowe know how vital our jobs arewe always save time and money1、 管理好所有商場短期租賃 i manage the tenants and optimize tenant mix 每日巡場,檢查監(jiān)督購物環(huán)境、運營條件、運營狀況并作好巡場記錄 i cooperate and support the tenants to maximize their potential so as to constantly bring profits to the mall 及時、準(zhǔn)確地傳遞公司精神和反饋商戶動態(tài),維護(hù)、控制

20、經(jīng)營秩序,隨時掌握本轄區(qū)內(nèi)的一切情況。 i develop and build close relationship with the local tenants as well as the anchor tenants in bigger regions 負(fù)責(zé)營運現(xiàn)場的環(huán)境管理、商品管理、銷售管理、服務(wù)管理、促銷管理、形象管理等,協(xié)調(diào)解決各類工作,保證日常營運工作的正常進(jìn)行 i develop and maintain healthy and long-term relationship with local authorities and outsourced agents完成商戶租金等

21、各項費用的收繳工作i build and maintain healthy and long-term relationship with the media to better promote the mall and implement mall marketing activities 管理商場日常運作,保證工作效率 i manage the mall daily operation and optimize working efficiency 組織營銷推廣方案的初步制定、報批和執(zhí)行。finance to consistently deliver every little helps for financegrow s

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