IT助理崗位說明書

1、Division/Department：IT Department部門: IT部門Job title： IT Assistant職位名稱: IT助理Reports to: IT Manager匯報對象: IT經(jīng)理Responsibilities : 崗位職責:- Number of subordinates: 0下屬人數(shù)： 0- Leadership style (for managers in charge of subordinates only)：領導風格（僅針對有下屬員工的經(jīng)理）：- Responsibilities 職責: 1. Assure the good working con

2、dition of the computer terminals, of the fax server確保公司客戶機終端、傳真服務器的正常使用；2. Assure the information security 確保公司信息的安全性；3. Assure a good internal communication (network and e-mails in good working condition)確保內(nèi)部通訊暢通（如網(wǎng)絡、郵件處于正常使用狀態(tài)）。Contents of the job：工作內(nèi)容:1. Select the type of software and hardware t

3、hat the company will use (such as AutoCAD, Fax Server)對公司所需軟件、硬件進行選型（例如AutoCAD軟件，傳真服務器軟件的選型）；2. Buy computer components and fittings購置電腦配件；3. Assure company website construction & development負責網(wǎng)站的建設和開發(fā) ；4. Assure the good running of the computers (include installation, dealing with computer prob

4、lems or malfunction, introducing the use of some software)維護客戶機終端（包括裝機，排除電腦故障，介紹軟件使用方法）；5. Participate in the ERP implementation, assist the ERP team參與ERP項目實施，輔助 ERP項目組開展項目工作；6. To monitor the working situation of the servers監(jiān)控服務器工作狀態(tài)。Reporting：匯報 :- Position holder Supervisor 任職人的直接主管希望得到的匯報如下:1. W

5、ant reports about every daily IT support and problems and to keep a log (records).日常技術支持和問題解決的工作匯報，以日志形式提供；2. Want report about important incident on the server terminal and the network and to keep a log (records).重大事故的匯報；如:網(wǎng)絡、服務器、客戶終端發(fā)生故障，以日志形式提供；3. Want reports about the Office Administration (OA)

6、 system : test, installation, debugging, 系統(tǒng)化任務部署的匯報，如關于OA系統(tǒng)的測試，安裝，調試等每一階段工作匯報；4. Want to know when the IT Assistant will be outside of the company外出辦事情況的匯報。- Position holder 任職人認為需向直接主管提供的匯報如下:1. Report every daily manipulation of IT support, by oral first and then record the manipulation日常IT技術服務匯報，

7、先口頭向上級匯報，然后書面填寫記錄；2. Report the employees computer problems and the reasonable demands of the employees 客戶機終端發(fā)生的異常情況匯報；3. Report the important incident (such as a hacker attack) 服務器發(fā)生重大故障的匯報；（如：黑客攻擊等）；4. Report the situation of the computers (to discard useless computers or components)電腦設備淘汰和報廢情況的匯報

8、。Level：Executer職位層級 : 執(zhí)行層Working relations：工作聯(lián)系 :1. With the computers users : to help the employees to install the software, maintain the computer in a good working condition and deal with the malfunctions 與客戶機終端的工作聯(lián)系：客戶終端的裝機、維護、故障排除、軟件安裝等；2. With the IT Manager : to do the tasks assigned by the IT

9、 Manager與IT經(jīng)理的工作聯(lián)系：完成由IT經(jīng)理下達的任務；3. With the electrician: the position holder can help the electrician to set and maintain the telephone line.與電工的工作聯(lián)系：幫助電工布線。Goals of the position：職位目標 :1. To assure that all the computer terminals run normally, to assure that all employees can work normally with thei

10、r computer.維護客戶機終端正常使用，保證員工正常辦公；2. To build a good company profile by setting up the company website.通過網(wǎng)站建設等方式，對外樹立公司良好形象。Work processes of the company in which this position takes place參與公司的各項流程如下 :IT Process：service support for every department and every employee : horizontal supportIT流程：向各個部門及每位員

11、工提供IT服務支持的流程Tasks：任務:- Main Tasks : 60% 主要任務：601. To maintain the computer terminals in a good working condition維護客戶機終端正常使用；2. To collect some IT information (search on internet : for good prices for components or fittings, for technical advices, chat with IT specialists to find solutions to IT prob

12、lems)搜集IT相關信息（上網(wǎng)搜尋電腦設備、配件價格，與IT專家網(wǎng)上討論關于解決一些IT問題的方法）；3. To monitor the fax sent or received by the fax server監(jiān)控傳真服務器的收發(fā)。- Secondary Tasks: 30% 次要任務：301. To build the company website維護公司網(wǎng)站；2. To select the software that the company will use選購軟件；3. To assist the IT Manager to finish selecting and testi

13、ng the Office Administration software協(xié)助IT經(jīng)理完成OA系統(tǒng)選型和測試。- Occasional Tasks : 10% 偶發(fā)任務：10To participate in the ERP project and input the production information data 參與ERP項目，輸入相關數(shù)據(jù)（生產(chǎn)信息）。Knowledge requirements：知識技能要求:· Degree/Experience: Senior High School or Technical Secondary School/One year or

14、 less學歷/經(jīng)驗：高中或中專技校畢業(yè)/少于一年或一年的相關經(jīng)驗· Diploma : MCSE (Microsoft System Engineer)執(zhí)業(yè)證書：MCSE（微軟認證系統(tǒng)工程師）· Languages : To be able to read English語言：有一定的英語閱讀能力· General knowledge：常規(guī)知識：1. To know how to do the maintenance of the hardware對硬件設備的維護有一定的認識；2. To have a basic knowledge about network基

15、礎的IT專業(yè)網(wǎng)絡應用知識。· Technical or practical knowledge：技術和操作技能：To be able to configure and manage the Windows 2000 server能熟練應用、配置、管理Windows 2000 服務器1. To be able to resolve the routine computer troubles可以排除常規(guī)電腦故障；2. To know about network maintenance具備網(wǎng)絡維護技能；3. To know how to install and configure the

16、different software we can use or need. 能夠安裝配置各種應用軟件。Relational contents：聯(lián)系相關項 :- Internal (& frequency)：內(nèi)部（聯(lián)系頻率） : 1. Users of the computer terminals : everyday客戶機終端：每天2. IT Manager : Every 2 daysIT經(jīng)理：每2天1次3. Electrician : 2 times a month電工：每月2次。- External (& frequency) 外部（聯(lián)系頻率）: Software, c

17、omponents and fittings supplier : 2 times a month軟件、配件供應商：每月2次Working Conditions ：工作環(huán)境:Works in the office room with computer辦公室辦公，使用臺式電腦Independence and Freedom： 獨立性和自由度:- Independence : No, the position holder needs to ask for instructions from the IT Manager (for example : to purchase the compute

18、r components and fittings)獨立性：無獨立性，任職人執(zhí)行任務需向IT經(jīng)理請示（例如，電腦設備及配件采購）- Freedom of organization : Yes, the IT Manager assigns the tasks to the position holder, and during the available time, the position holder can organize his/her time and work.工作安排自由度：可自由安排工作，IT經(jīng)理指派任務，任職人可以在一定時間內(nèi)自由安排時間完成工作Control of emp

19、loyees (for managers in charge of subordinates only) ：對下屬的督察（僅針對有下屬員工的經(jīng)理）:- Methods：方法 : - Frequency：頻率:- Key points 關鍵控制點:Control of your work：受控工作 : - Percentage of work controlled ：70受控比例: 70%- Frequency : Every 2 days 頻率：每2天1次Impact of the decisions：工作產(chǎn)生的影響:1. Impact on the working condition of

20、the server對服務器工作狀況有影響；2. Impact on the internal communication : to assure the good working condition of the network and of the e-mail server對內(nèi)部通訊情況有影響（確保郵件網(wǎng)絡正常使用）；3. Impact on the company profile : to avoid using illegal copies of software, to build the company website and network, to unify the form

21、at of the company documents.對公司形象有影響（避免使用盜版軟件，公司文檔使用統(tǒng)一格式，網(wǎng)站建設等）。Information exchanges：信息處理 :- Nature of information: E-mail, scanned pictures, IT advertisements信息種類：E-mail文檔, 掃描的圖片，IT廣告- Medias : Network, e-mail, telephone and by speaking directly to the concerned persons媒介：網(wǎng)路、電話、郵件、電話、面談- Importanc

22、e and urgency : 10% of these information are important and urgent (information about hackers attacks), 5 % are important but not urgent (the feedback of a malfunction in a computer terminal), and 85% are neither important nor urgent (to deal with the IT advertisements and garbage e-mails)重要性和緊急度：10的

23、信息為重要且緊急（黑客攻擊信息），5的信息為重要但不緊急（客戶機終端出現(xiàn)故障的信息），85的信息為既不重要也不緊急(IT廣告和垃圾郵件)Subordinations：從屬關系 :- Vertical : Superior : IT Manager直屬：直接上級：IT經(jīng)理- Horizontal : None平級：無Main capacities/abilities for this position：該職位勝任要求 :1. Sense of responsibility責任感；2. Global system thinking系統(tǒng)思維；3. Creativity創(chuàng)造力；4. Initiative 主動性；5. Intellect理智。Complementary information： 補充信息:- The IT Manager can assure all the IT affairsIT經(jīng)理可以代理該職位所有的工作內(nèi)容；- The position holder can assure all