成都酒店英語培訓(xùn)資料(共49頁)

1、精選優(yōu)質(zhì)文檔-傾情為你奉上Chapter 1. Courtesy EnglishUnit 1： GREETING & FAREWELLSl VOCABULARYwelcome 歡迎 friend 朋友 farewell 告別identify 識別 definitely 肯定 safe 安全的enjoy 喜歡 pleased 高興 sure 當(dāng)然trip 旅游 weekend 周末 again 再look forward to 盼望 satisfaction 滿意l PHRASES ON THE JOBGood morning Good afternoon Good eveningWel

2、come back Hi早上好 下午好 晚上好 歡迎回來 嗨Hello How do you do? How are you? Fine, thank you, and you?你好 你好 你好嗎？ 很好，謝謝，你呢？Fine, thanks, and you?Good-bye Good night Good-bye for now很好，謝謝，你呢？ 再見 晚安 再見It was nice to see you again.Have a good evening See you later. It was nice seeing you.很高興又見到你。 晚上愉快。 回頭見。 很高興見到你。H

3、ave a good weekendHave a safe trip Have a good dayHope to see you again周末愉快。 一路平安。 祝您愉快。 希望再見到您。Thank you for coming (Thanks for coming) Look forward to seeing you again感謝光臨。 盼望再見到您。l LISTEN TO THE CONVERSATIONListen to the guest and then fill the gap in each sentence.The guests name is . The staffs

4、 name is .The guest will today.Hell live in next time he comes.l TALKING TO THE GUESTStaff :Good morning. Mr. Smith. How are you today>?Guest:Good morning. Jane. Im fine, thanks, and you?Staff:Im fine too. Are you checking-out today?Guest:yes, I think soStaff:Did you enjoy your stay here?Guest:Ye

5、s, I did.Staff:I hope our service is to your satisfactionGuest:Sure. Im very pleased with everything here.Staff:Thank you. I wish you a nice trip home and look forward to seeing you again.Guest:Thank you. Ill definitely come to the Sheraton next time Im in Tianjin.PAIR WORKFind a partner and play th

6、e roles of the staff and the guest who will be on holiday soon.OXFORD HUMOURThe more I study, the more I know.The more I know, the more I forget.The more I forget, the less I know.So why study?UNIT 2:INTRODUCTIONSVOCABULARY.introduce 介紹 happy 高興 spell out 拼寫出來meet 會見 glad 高興 first name 名pleased 高興 n

7、ice 很好 last name 姓certainly 當(dāng)然了 pleasure 高興 enjoy 喜歡PHRASES ON THE JOBMy name is John Smith Its nice to meet you.It s nice meeting youi.我叫約翰.史密斯。 很高興見到您。 很高興見到您。Im Mary Copper Im pleased to meet you Im glad to meet you.我叫瑪麗.庫伯。 很高興見到您。 很高興見到您。Let me introduce you to John Smith Id like to introduce y

8、ou to Mary Copper.我把你介紹給約翰.史密斯。 我想把你介紹給瑪麗。Id like you to meet Mr. Thomson. I dont think weve met before希望你認(rèn)識一下托瑪斯先生。 我想我們以前沒見過。Have we met before? Youre new here, arent you?我們以前見過面嗎？ 你是新來的，對嗎？LISTEN TO THE CONVERSATIONTALKING TO THE GUEST：Staff:Good morning, sir, May I know your name?Guest:Certainly

9、. My name is John SmithStaff:Would you please spell your last name?Guest:Sure. P-a-r-k-I-n-s-o-n, Parkinson.Staff:How do you do Mr. Parkinson? Welcome to our hotelGuest:How do you do? Very nice to meet you.Staff:Hope youll enjoy you stay here.Guest:I think I willStaff:See you later.Guest:See you.PAI

10、R WORKIntroduce yourself to a partner.EXERCISEPut in articles where needed.A:Would you like cold milk?B:Yes, please. Id like glass of beer if youve got it.A:Ill go and have a look in kitchen.Yes, theres bottle here, but it isnt coldB:Never mind. Can I have piece of ice in it?A:Sure. There is quite a

11、 lot in refrigerator.IDIOMS：No pain no gain.As busy as a bee.Hand and foot.As proud as a peacock.As hungry as a wolfBeat about the bush.UNIT 3: APOLOGIESVOCABULARYExcuse 原諒 apologize請求原諒 mistake 錯誤forgive 原諒 mind 介意 assure 保證sorry 對不起 Right away馬上 happen 發(fā)生bill 帳單 check 檢查PHRASES ON THE JOBExcuse me

12、 Im sorry please forgive me. Thats Ok打擾一下。 對不起。 請?jiān)彙?沒什么。I do apologize Thats all right Please accept our apology.我很抱歉。 沒關(guān)系。 請接受我們的 歉意。Would you please wait a moment? Would you mind waiting a second?請稍等好嗎？ 請稍等好嗎？I didnt mean for that to happen. I assure you it wont happen again.我是不想出這種事的。 我向您保證以后不再發(fā)

13、生這種事。TALKING TO THE GUESTGuest:Excuse me. I think there is a mistake in my bill.Staff:Im sorry to hear that. Ill check for you right away. Would you please wait a moment?Guest:OK. ( a moment later)Staff:I do applogize, Mr. Smith. There is a mistake in your bill. I assure you it wont happen again.Gue

14、st:Well, thats all rightEXERCISEPut in the missing word.Mr and Mrs Miller are from Austria. They often go shopping without their German guide.But they cant to the taxi driver as they can a word of Chinese.They dont know how to him where they want to go. And the driver doesnt know how to to them beca

15、use he dosent German. Mr. Miller to himself. “ I wish I could some Chinese.”UNIT 4:OFFERING HELPVOCABULARYAppreciate喜歡 grateful感謝 offer 提供assist 幫助 favor 喜歡 desire 希望request 要求 Besitate猶豫 mind 介意trouble 麻煩 welcome歡迎 follow me跟corridor 走廊 Show 展示 serve 服務(wù)end 盡頭PHRASES ON THE JOBAnything I can do for

16、you? If theres anything I can do to help, please let me know.我能為您做些什么？ 如果有我能幫忙的話，請告訴我。Can I help you? If I can be of assistance. Please do not hesitate.我能幫忙嗎？ 如果要我?guī)兔?，別猶豫，盡管講。Do you need any help? Id be very glad to help you.要幫忙嗎？ 很高興認(rèn)識你。Can I give you a hand? If you wouldnt mind.要幫忙嗎？ 如果你不介意。If you

17、dont mind. If its no trouble如果你不介意。 如果不麻煩的話。Theres no h urry please take your time不著急。 不著急。Going up? Going down.上樓嗎？ 下樓。LISTEN TO THE CONVERSATIONStaff:Excuse me, May I help you?Guest:Yes, Im looking for my room.Staff:May I know your room number, please?Guest:Yes, my room number is 358.Staff:Thats a

18、t the other end of the corridor. Follow me. Please. Ill show you to your room.Guest:Thank you. Its very kind of you.Staff:Its my pleasure to serve you. Please enjoy your stay.Guest:Yes. I will.Staff:Going up, sir?Guest:YesStaff:Watch your steps, please, The floor is wet.Guest:OK, Thank you.Staff:By

19、the way, may I help you with your luggage?Guest:Sure, Thats very kind of you.Staff:Youre most welcomePAIR WORKFind a partner and play the roles of the guest and the staff. The guest wants to find the fitness center.EXERCISEPut little, a little, few or a few into the sentences.We need more staffThere

20、 is milk left. Go and get some.He asked for more salt.UNIT 5:THANKS AND REPLIESVOCABULARYRepair修理kitchen廚房wire電線light燈noisy吵indeed的確by the way順便說一下Electrician電器師colleague同事as soon as possible 盡可能早help sb with sth幫助某人做某事PHRASE ON THE JOBThanks Thank you very muchThank you ever so much謝謝。 非常感謝。 太感謝了。I

21、 appreciate that/itThats very kind of you.You are so sweet我很感激。 你太好了。 你真甜。Thank you just the sameYoure most welcomeIts my pleasure to serve you.同樣得感謝您。 不客氣。 很榮幸為您服務(wù) 。Thats quite all rightIm pleased to be of services of you I know next to nothing.一點(diǎn)兒關(guān)系也沒有。 愿意為您效勞。 我?guī)缀跻桓[不通。LISTEN TO THE CONVERSATIONLi

22、sten to the talk between the guest and the staff an then decide whether the following statements are right or wrong.The problem is in the bedroom.One of the lights is broken.Something is wrong with the TV as well.The electrician will repair the TV right away.TALKING TO THE GUESTStaff:Good afternoon.

23、 Miss Thomson. Im here to repair your light.Guest:Thats very nice. Its this one in the kitchen. It doesnt workStaff:Let me have a look. Oh, a wire is loose. Now, its all right.Guest:Yes, it is. Thank you very much indeed.Staff:Its my pleasure.Guest:By the way, my telephone is too noisy. Could you pl

24、ease help me with this?Staff:Sorry, Im an electrician. I know next to nothing about telephone. But Ill call my colleague to come as soon as possible.Guest:OK. Thank you just the same.Staff:Not at all. Good-bye, Mrs. Thomson.Guest:Good-byePAIR WORKFind a partner and play the roles of the guest and th

25、e staff. The guest wants a baby cot.EXERCISEPut the verbs into correct tenses:A:Which country (be) you from, Ms. Miller?B:I (be) from Brazil.A:Did you (come) yesterday?B:No. I (come) the day before yesterday.A:So you (stay) here from 2 nightsB:Yes, and I leave for home tomorrow.UNIT 6：REQUESTSAND RE

26、PLIESVOCABULARYFavour喜歡over there在那邊do sb a favour為某人幫助next to緊挨者look for尋找request要求Easy容易reply回答trouble麻煩problem問題PHRASES ON THE JOBWould you please do me a favour?Could you do me a favour?能幫我個忙嗎？幫我個忙好嗎？Could I ask you a favour?Could you do a favour for me?幫我個忙好嗎？幫我個忙好嗎？Could you possibly do a favo

27、ur for me?Of course幫我個忙好嗎？當(dāng)然。No problemNo trouble at all.Id be glad to meet you沒問題。不麻煩。我會很高興的。LISTEN TO THE CONVERSATIONListen to the talk between the guest and a staff and then answer 2 questions.Whats the guests request?Where could he find it?TALKING TO THE GUESTGuest:Excuse me.Staff:YesGuest:Coul

28、d you please do me a favour?Staff:Certainly. What can I do for you?Guest:Im looking for the Sales DepartmentStaff:Thats easy. Its over there, next to the Information DeskGuest:I see, Thanks a lot.Staff:My pleasure.PAIR WORKFind a partner and play the roles of a guest and a staff. The guest wants to

29、send a letter.EXERCISERespond to the following using “Neither, Either or So”I cant speak English.Christmas is an important holidayI dont like fish.Im very fond of sweet and sour pork.UNIT 7：LONG THIME NO SEEVOVABULARYAge年代pretty相當(dāng)?shù)膐n holiday度假daughter女兒granddaughter孫女grandson孫兒Aunt姨、姑、嬸uncle叔、伯、舅son

30、兒子first cousin 第一代表兄弟姐妹second cousin第二代表兄弟姐妹PHRASES ON THE JOBLong time no see.I havent seen you for ages.CongratulationsLISTEN TO THE CONVERSATIONListen to the talk between the guest and the staff and then fill in the table with the informationThe guests name is She wentShe has grandchildrenTALKING

31、 TO THE GUESTStaff:Good morning. How are you Ms. Jackson? Havent seen you for ages.Guest:Yes. Long time no see. Im fine, thanks. How are you?Staff:Pretty well. Did you go on holiday?Guest:Yes, I went back home because my daughter had a baby.Staff:CongratulationsGuest:ThanksStaff:A girl or a boy?Gues

32、t:A girlStaff:So you have a granddaughter nowGuest:A granddaughter? Ive got threeStaff:Three granddaughtersGuest:Yes, and a grandson as well.Staff:They must be very lovelyGuest:Sure. I enjoy them greatly.PAIR WORKFind a partner and play the part of a guest and a staff. The guest went back home becau

33、se her brother was ill.UNIT 8：ASKING PEOPLE TO REPEATVOCUBULARYReservation預(yù)定nationality國籍a(chǎn)t least至少Im afraid恐怕Australian澳大利亞人plan計劃Pardon原諒Beg請求On the fourth floor在四樓repeat重復(fù)possible可能intend打算PHRASES ON THE JOBPardon?Please say it slowly.I beg your pardonI didnt follow you沒聽清？請慢慢講。我沒聽清。我沒聽懂。Would yo

34、u please say it again?請您再說一遍好嗎？LISTEN TO THE CONVERSATIONListen to the conversation between the guest and the staff and then answer the following questions:When did the guest get to the hotel>Whats his name and nationality?How long did he plan to stay?What room did the staff give him?TALING TO TH

35、E GUESTStaff:Good evening, sir, do you have a reservation?Guest:No. Im afraid not.Staff:May I know your name, please?Guest:Yes, Im David WhiteStaff:Your nationality?Guest:Im AustralianStaff:Sorry, I beg your pardon?Guest:Im AustralianStaff:I see. How long do you intend to stay?Guest:At least a week.

36、 Possibly longer.Staff:Good. I can give you a room on the 4th floor, is that all right?Guest:Yes. Its quite all right. Thank you very much.Staff:Youre most welcome.ADDITIONAL EXPRESSION AND PHRASESSorry to have kept you waiting抱歉讓您久等了。Excuse me for interrupting抱歉打擾一下了。It doesnt matter沒關(guān)系。Please take

37、 your time別急。Ill try my best我將盡力而為。Its my pleasure to serve you為您服務(wù)很榮幸。May I call you back可以給您打回去嗎？Can I assist you further?還能給您幫什么忙嗎？Sit down at this table, please請坐這張桌子。Ill take care of that.我來處理這件事。Would you mind waiting for a moment?請稍等，您介意嗎？One for the road走前再喝一杯。Ill have another on ice我再要一杯加冰的

38、。Follow me, please.請跟我來。Welcome back歡迎您回來。Let me help you我來幫您。There is no hurry別著急。Ill be with you in a moment我馬上就來。After you.您先請。Chapter 2 General EnglishThe hospitality industry in Chian is a growing industry with unique challenges. These challenges will be met by motivated and well trained profes

39、sionals such as yourself. The English language is a tool that will enable you to communicate with a majority of the guests you meet a Sheraton. In addition, a new world of information and resources will be open to you as you can learn from people form different countries and cultures.In todays ever

40、increasing competitive enviroment, the most valuable employeses are those people who have the ability to work in many different areas of the hotel. We call this ability “multi-skilled”,and in China one of the biggest barriers to achieving this goal is the language barrier.Study hard, strive for exce

41、llence, and remember that at all times you represent Sheraton to our guests., other employees, and the community. Every week we spend 5 days or more per week at work. Why not make this time an investment in your future by taking on more responsibilities, being proactive, and learning as much as you

42、can about our dynamic PEOPLE DRIVEN industry? With your new found “multi-skilled” English abilities and SGSS I guarantee you will have a bright, rewarding, and successful future!UNIT 1:FINDING PLACESVOCABULARYFax傳真miss錯過colleague同事lift電梯get off下left左right右send 發(fā)達(dá)Take 乘 then 然后Front Office前臺Business

43、Centre商務(wù)中心PHRASES ON THE JOBCould you please tell me?Its on the second floor請你告訴我好嗎？在二樓。Its on the right side of the corridorTurn left在走廊的右邊。左拐。LISTEN TO THE GUESTListen to the conversation between the staff and the guest and then fill in the blanksThe guest wants to send a He should go to He may go

44、 by Its on the floorTALKING TO THE GUESTStaff:Good morning, madam.Can I help you?Guest:Yes. Could you please tell me where I can send a fax?Staff:You may go the Business Centre. My colleague there can do it for you.Guest:But where is the Business Centre?Staff:Its on the second floor, just above the

45、Front Office. You may take the lift here, get off on the second，and then turn left. The Business Centre is on the right side of the corridor. You cant miss it.Guest:Thank you very much. Youve been of great help.Staff:Its my pleasure to be of service.PAIR WORKThe guest wants to find the apartment bui

46、ldingFind a partner and play the role of the guest and the staff.Using what you have learnedMake sentences with the following phrases:Youd betterGet ready for / toHave a day offin timeSet the tablelook forward to UNIT 2：TIMEVOCABULARYBeijing Time北京時間special特殊的rate價格correct正確的rate價格seem似乎Cheaper更便宜in

47、 the morning在早上at night夜里urgent緊急的downtown市中心Hour小時difference不同、差別oclock鐘PHRASES ON THE JOBTheres a time difference of 6 hours.Id better make the call in the evening時差6小時。我最好晚上打電話。Thats greatIs it the correct time?Its 5:50 by my watch.太棒了。時間準(zhǔn)嗎？我的表是5點(diǎn)50分。LISTEN TO THE GUESTListen to the talk between

48、the guest and the staff and then decide whether the statements are right or wrong.Its 2:35 in the afternoon Yes/No.The guest wants to make a call to PolandYes/NoThe special night rates start from 9:00 pmYes/NoThe time difference is 3 hoursYes/No.TALING TO THE GUESTGuest:Excuse me. What time is it now?Staff:Its 2:25 by my watch;Guest:Is it the correct time?Staff:Yes, I think so.Guest:You use Beijing Time here, dont you?Staff:Yes, we doGuest:Do you kno