communication-PPT

1、Business communicationCONTENTS PAGE * What is communicationWhat is communication1 1Forms of CommunicationForms of Communication2 2Types of CommunicationTypes of Communication3 3Improvement of communicationImprovement of communication4 4 * LOGO1.1 1.1 What is communication溝通是“思想及信息的傳遞”。哥倫比亞百科全書溝通是“將觀

2、念或思想由一個人傳遞給另一個人的過程，或者是一個人自身內(nèi)的傳遞，其目的是使接受溝通的人獲得思想上的了解”。美國學(xué)者布農(nóng)溝通是“互相交換信息的行為”。大英百科全書溝通是“人或團(tuán)體主要通過符號向其它個人或團(tuán)體傳遞信息、觀念、態(tài)度或情感的過程”。英國學(xué)者丹尼斯.麥奎爾溝通To Persuade other people to think or act in the way we do 溝通從心開始溝通從心開始-中國移動中國移動Make yourself heard 理解就是溝通理解就是溝通-愛立信愛立信Communication Unlimited! 溝通無極限溝通無極限-摩托羅拉摩托羅拉 * LO

3、GO1.2 1.2 The importance of communication 1.2.2 Management is communication管理就是溝通、溝通再溝通。杰克韋爾奇最好的想法，最有創(chuàng)見的建議，最優(yōu)秀的計劃，不通過溝通都無法實(shí)現(xiàn)。斯蒂芬P羅賓斯企業(yè)管理過去是溝通，現(xiàn)在是溝通，將來還是溝通。松下幸之助 * LOGOForms of communication語言溝通和非語言溝通 * LOGO溝通知識概述Types of Communication正式溝通非正式溝通 * LOGO1.3 1.3 溝通的類別單向溝通雙向溝通 * LOGO會議溝通個別交談 * LOGOImprove

4、ment of communication 1. Express ideas clearly * LOGO2. Keep the message concise at this point of time now have the capacity of can in view of the fact that because * LOGO溝通能力提升3. Adopt a reader-focused approachWe have to raise the prices of our goods because of the sharp increase in the price of raw materials. As the prices of raw materials have sharply increased, we have to raise the price of our goods. Your order will be delayed for three weeksYour order will be shipped in three weeks. * LOGO溝通能力提升4. Get the right tone and style Active v. s. Pa