(完整版)菲傭的崗位說明書——讓基層管理者汗顏

1、（完整版）菲傭的崗位說明書一一讓基層管理者汗顏菲傭工作內(nèi)容和要求細(xì)則總共分以下幾部分:A) Bi-monthly Household Chores 家務(wù)(隔月)B) Weekly Household Chores 每星期工作C) Daily Routines -Households 日常工作指引 -家務(wù)D) General Tidyi ng 般整理E) Cooki ng & Preparing Meals 煮餸及準(zhǔn)備膳食F) Laundry & Ironing/ 洗衣及熨衫G) Guest Reception 招待客人H) Others 其他I) FOR EMERGENCY S

2、ITUATIONS 緊急事故J) Look after the baby 照顧小朋友K) Children 'safety / 小孩安全L) Personal Hygie ne & Dressi ng個人衛(wèi)生及衣著M）Manners工作態(tài)度A) Bi-monthly Household Chores家務(wù)(隔月)1. Clea n the roof top and walls using dry cloth whe n required有需要時可用干布清潔天花板及墻身。2. Clea n in terior of all drawers, cab in ets and wardr

3、obes whe n required有需要時清潔抽屜、柜及衣柜里面。3. Clea n the exterior and in terior of the refrigerator清潔雪柜里面及外面。4. Clea n the exterior and in terior of the kitche n清潔廚房5. Wash the win dow curta in清潔窗簾B) Weekly Household Chores每星期工作1. Kitche n廚房-Clea n the wall tiles.清潔墻磚-Clea n the wi ndow and frames清潔窗及窗框-Cle

4、a n exhaust fans and smoke hoods清潔抽氣扇油-Clea n the exterior and in terior of the ove n, microwave oven and garbage bin.清潔焗爐、-Clea n the exterior of kitche n cab in ets清潔廚柜面。-Clea n the kitche n rack清潔廚房用的架2. Bathroom / 浴室-Wash the wall tiles清洗墻磚-Clea n the door and door frames清潔門口及門框-Clea n the win d

5、ow and exhaust fan清潔窗戶及抽氣扇-Clea n the mirror清潔鏡子-Clea n the exterior and in terior of the bathroom cab inet and glass rack清潔浴室柜內(nèi)外及玻璃架。-Clea n the exterior of the heater water清潔熱水爐之外面。-Wash the shower curta in清洗浴簾-Clean the exterior and interior of the washing machine, including the washing powder co

6、ntainer客廳、飯廳及睡房清潔洗衣機之內(nèi)外，包括放洗衣粉儲存格。3. Sitti ng Room, Dinning Room and Bedrooms -Clea n all door, win dows and frame清潔所有門、窗及框-Wax clea n the TV set, Hi-Fi, air-c on diti oner, fan, wardrobe, etc抹干凈電視、音響組合、冷氣機、風(fēng)扇及柜。-Change and laundry all bed sheets, p illow cases and quilt covers更換及清洗床單、床笠及枕袋。-Laundry

7、 the cushi on cover清洗咕臣。-Clean the child ' s bed清潔小孩所睡的床。4. Others 其他 / Lai n-Lain -Wash the baby ' s carriage and toys清潔嬰兒車及玩具-Clea n hair combs and brush清潔梳及刷子-Clea n shoes清潔鞋-Polish leather shoes用鞋油刷亮皮革的鞋-Clea n non-leather shoes with deterge nt or wet cloth用清潔劑或濕布清潔非皮革的鞋C) Daily Routi ne

8、s-Households日常工作指引-家務(wù)1. Prepare breakfast if require準(zhǔn)備早餐2 Daily gen eral clea n-up日常清潔Kitchen 廚房-Mop the kitche n floor. Whe n it is greasy, clea n it with deterge nt.清潔廚房地板，如地面有油漬，需用清潔劑清潔-Wash dishes and cups清潔碗碟-Clea n the stove, sink, rice cooker, pan, pots and after cook ing ute nsils after each

9、 meal每次煮食后，必需清潔爐灶、洗手盆、電飯煲、鑊、平底鍋、煲及所有廚具。-Clea n the kettle and water bottle whe n n ecessary.有需要時清潔水壼及水樽Bathroom 浴室-Clea n the mirror清潔鏡-Clea n the toilet bowls daily with clea nsers每日用清潔劑清潔坐廁-Mop the toilet floor daily and clea n it with dry cloth it is wet廁所地面需每天拖洗，如地面弄濕，必須用布抹干-Scrup and clea n the

10、 bath tub and sink客廰、飯廳及睡房要小心謹(jǐn)慎地清潔浴缸及洗手盆Sitti ng Room, Dinning Room and Bedrooms -Swee p the floor拖地-Mop the floor with diluted bleach and rinse with water daily每天用稀釋的漂白水拖地及用清水抹干凈-Make up beds every morning每朝整理好床單-Dust all furn iture and decorati ons所有家俬及擺設(shè)均須掃塵-Wipe the sofa擦凈沙發(fā)-Wash the baby '

11、s changing mat with water and wipe dry with designated cloth用清水洗干凈嬰兒換尿片墊及用專用布抹干3. Prepare lunch and dinner準(zhǔn)備午餐及晚餐4. Prepare drinking water and always check if there is water in the hot pot and glass bottle.準(zhǔn)備飲用的水及經(jīng)常檢查是否有熱沸水和凍沸水5. Laundry and iron the clothes after laundry dry and mend the clothes if

12、 necessary.洗衣后要熨衫及摺好衣服6. Go to market去街市買餸7. Clea n shoes, which were worn and that day with dry cloth用干布抹干凈僱主所穿的鞋8. Wateri ng the plants outside the win dow盆栽/植物需澆水9. Dispose all the garbage and close the window in the kitchen before you go to bed.睡前必須清理所有垃圾及關(guān)上廚房的窗D) Gen eral Tidyi ng般整理1. Keep all

13、 doors and win dows clea n and free of dust.經(jīng)常保持門窗清潔及避免鋪塵2. Keep the kitche n clea n, tidy and free from odor.保持廚房清潔及整理，并避免產(chǎn)生異味3. Kee p the livi ng room, di ning room and bedrooms clea n and tidy at all times.要經(jīng)常保持客廳、飯廳及睡房時常整潔。4. Put back children ' s toys and belongings in their respective plac

14、es.將小孩玩完的玩具放回原處。5.Use separate towels for differentpurposes, e.g. separate towels for wipingfloor,cleaning furniture, cleaning dining table, washing cups, washing basin andwashi ngtoilets etc.用不同的抹布予不同的用途，例如將不同抹布分別用于抹地、清潔家具、清潔飯桌、洗杯、洗洗手盆及清潔廚房等。E) Cooki ng & Prep ari ng Meals 煮餸及準(zhǔn)備膳食1. Wash your h

15、ands thoroughly before preparing or servi ng food.必須徹底清潔雙手才準(zhǔn)備食物。2.All drinking water must be boilingpoint (after the water kettle has beenbee pingfor at least one minu tes) before servi ng.所有飲用的水必需達到煲滾程度（當(dāng)水壺至少發(fā)出“ BeeBee” 一分鐘）才可供飲用。3.Lear n to prepare and cook meals. Do not hesitate to ask and lear n

16、 to cook moredishes.須要學(xué)習(xí)如何去預(yù)備及煮餸，要主動去學(xué)煮多些不同款式的餸菜。4.Be able to provide the children with good meals in the absenee of your empioyers.and make sure that they fini shed the meal.當(dāng)僱主不在家時，也要為小孩提供豐富有營養(yǎng)的食物，以及確保小孩吃飽。5. Do not waste food.不可浪費食物。6. If you have to an swer the tele phone while cook ing, wash yo

17、ur hands first.如果你在煮餸時需要接聽電話，必須先清潔雙手。7. En sure that meals are prep ared and served at the proper time.要確保所預(yù)備的餸菜能準(zhǔn)時預(yù)備妥當(dāng)。8. Always kee p all dished and cook ing ute nsils clea n.要經(jīng)常保持碗碟及廚具清潔。F) Laundry & Ironing/洗衣及熨衫1. Wash clothes accord ing to in struct ions as in label of deterge nt and label

18、 attached to clothes. Hand wash of delicate clothes whe n n eeded.洗衣時應(yīng)按照衣服上的洗衣標(biāo)簽而清洗衣服，當(dāng)有需要時要用手洗名貴衣物。2. Whe n wash ing clothes, do not mix with those cha ngin g-color. Always check with your empio yer whe n you are in doubt.當(dāng)洗衣時，不可將容易脫色的衣物其他衣物放在同一機洗。如有任何疑問，應(yīng)問清楚僱主。3. Wash adult ' s clothes by mach

19、ine when there is a full load. Hand wash of babys clothi ng immediately whe n they are soiled with milk, urine or feces.當(dāng)成人衣物儲滿一機時可以用洗衣機洗,但嬰兒的衣服沾滿奶、4. Check all po ckets before wash ing.先檢查衣服的口袋里是否有東西要拿出來才清洗衣服。5. Remove dirt with p re-wash before wash ing.要先清潔頑固污漬才放在洗衣機內(nèi)洗。6. En sure clothes are in s

20、ide-out before wash ing.要確認(rèn)衣服是向外翻才放進機洗。7.lroning must be very good esp ecially sir s shirts and bus in ess suits. Always ask for advice if you are not clear what temp erature should be used for ironing someparticularly clothes.熨 先生之恤衫或西裝時要特別小心和留意，如對于一些不清楚物料, 便要向僱問清楚可用幾高溫度去熨這些衣服。8.lroned clothes must

21、 be hung up properly in the wardrobe or kept in the respective shelves/ drawers要定期整理衣柜及抽屜內(nèi)的熨好的衣服必須掛在衣柜內(nèi)或摺好分別放在有關(guān)之抽屜或柜內(nèi)。9.Tidy up the drawers and wardrobes from time to time.衣物。10. Re pair works must be done whe n n ecessary, e.g. rep laci ng loose ned butt ons.hem ming, etc.有需要時，必需做簡單的縫補工夫如補衫鈕及縫補。G)

22、 Guest Rece ptio n招待客人I. When there are guest for meals, clear their dishes and make sure drinks are topped up.當(dāng)有客人到訪用膳，要替客人清潔干凈碗碟及留意客人飲品需否增添。2. When there are house guests, atte nd to their n eeds, e.g. servi ng drinks.當(dāng)客人到訪，要隨時留意她們的需要。例如準(zhǔn)備飲品予客人。3. After the guests have left, tidy up the p lace imm

23、ediately.當(dāng)客人離開，要立即收拾整理地方。H) Others 其他 Lai n-lain1.Get up before 7:00 in the morning.每天早上七時起床。2.ln case of ill ness, pl ease no tify your empio yer.如有不適，要先通知僱主.尿液或糞便時便要實時手洗。3. AII breakable items must be han dled with great care. If somethi ng is broke n ofdamaged because of careless ness, it is agre

24、ed that the equivale ntrep laceme nt costs of those items can be deducted from your salary accord ing to labor law.易 碎物件應(yīng)小心輕放，如不小心打爛，僱主有權(quán)按勞工法例要求工人作出賠償，并于工資 內(nèi)扣取相等價值。4. Must report any mistakes or accide nts immediately and ask for in structi on.如發(fā)生任何意外或做錯事，應(yīng)向僱主匯報及尋求指示。5. Do not use your empioyer '

25、; s belongings and articles. Do not eat snacks in frontof childrenor give your food to them without the prior permission of your empioyer.不可擅自使用僱主物品，不可在小孩面前吃零食，不可在沒有僱主批準(zhǔn)下給予你的食物予小 朋友。6. No contents of the house are allowed to be take n away or removed from the house without the p rior app roval from

26、your empio yer. It will be reported to p olice immediately if any valuables are stole n.'s prior permission.不可未經(jīng)僱主empioyer ' s house or let them stay不可未經(jīng)僱主同意拿取屋內(nèi)的任何物品離開，否則如有任何貴重物品遺失，僱主會立即報警。7. Do not leave the house without your empio yer同意擅自離開屋企。8. No friends or relatives are allowa nee to

27、your overni ght.僱主嚴(yán)禁你帶朋友或親屬到僱主屋企或讓她們過夜。9. During working hours, you should refrainfrom making personal calls. If you needto make urge nt phone calls, pl ease limited them to no more tha n 5 mi nu tes.在工作時間內(nèi)，你不應(yīng)傾談私人電話，如你有緊急的電話要致電，也應(yīng)限于五分鐘內(nèi)傾完。10. Do not make Ion g-dista neetele phone calls or receive c

28、ollect calls at the house.在家里不可月僱主電話打長途電話或翻閱電話記錄。11.Do not read book or write any letters duri ng your work ings days, so it on yourholidays.不可于工作時間內(nèi)看書或?qū)懶牛瑧?yīng)該在你的假期內(nèi)進行。12.Follow your empio yers in struct ion onhow to do the household work and take careof the baby. Please makesure that you understand y

29、ourempio yer in struct ionsclearlyall the time by jott ingdow n in struct ionsif n ecessaryor ask your empio yer to rep eatit.按照你的僱主指示如何處理家務(wù)及照顧小朋友,如有需要,可用筆記下重點或重覆問清楚僱主以確保你能清晰明白僱主的吩咐。13. DO not feel bad whe n being criticized. It may mean that you have not p erformed satisfactorily and timely comme n

30、ts may help you make imp roveme nts.當(dāng)你被僱主責(zé)備時，不可露出不悅之色，因為適當(dāng)?shù)呢?zé)備能改善你的工作表現(xiàn)。14. Never show annoyance whe n work ing and do not grumble.不可在工作時埋怨，不可賭博。15. Do not ask for adva nee salary from your empio yer.不可向你的僱主預(yù)支工資。16. Do not borrow money from your empio yer, friends or finance compani es. You will be d

31、ismissed if it is found that you have an outside loa n from finance companies.不可向你的僱主、朋友及財務(wù)公司借錢，如僱主發(fā)現(xiàn)你向外面的財務(wù)公司借錢，僱主會實時 與你終止合約。17. Do not use your p ass port as a collateral to borrow mon ey. Make copies on alldocume nts, e.g. p ass port, visacon tract, andHKID card and kee p them in a sep arate and

32、safe p lace.不可用你的護照作為抵押去借錢，所有文件如護照、合約及身份證都應(yīng)影印副本，并將你的 正本文件分開及存放于安全的地方。18. You are n ot allowed to use empio yer ' s address and tele phone nu mber for whateverpurpose without your empioyer' s permission.在未獲僱主同意下，你不可給予僱主的地址及電話予他人作任何目的。19. Smok ing is strictly p rohibited.嚴(yán)禁吸煙。20. Do not take d

33、rugs and alcohol any where and any time.在任何情況，不可飲酒及吸毒。21. Without empioyers permission,you are not allow to turn on the air conditioner, watch TV and liste n to radio.未經(jīng)僱主同意，不可擅自開冷氣、電視及收音機。22.Whe n you are at home alone (or with the baby), always lock the door, but DONT shut the door, otherwise, you

34、r empio yer cannot come in.當(dāng)你獨留在家（與嬰兒）,大門要經(jīng)常關(guān)上，但不可鎖實大門，因為僱主不能進入。23.Save water and en ergy and use less deterge nt for clea ning e.g節(jié)約用水及能源，少用清潔劑24. Mach ine wash clothi ng on ly whe n there is a full load.當(dāng)洗衣機載滿一機衣服才開動。25. Tur n off light/ fan whe n it is not used.電燈及風(fēng)扇用后要記得關(guān)掉。26. Only apply deterge

35、 nt on stubbor n sta ins and dilute the deterge nt or use just water for day to day clea ning. 每日的清潔只需用水清潔，對于頑固的污漬才用清潔劑。I) FOR EMERGENC Y SITUATION緊急事故1)Whe never an EMERGENY occurs, be sure to call your em ployer IMMEDIATELY and ask for sp ecific in structio ns. However, whe n FIRE breaks out, TAKE

36、 TOGETHER THEBABY/CHILDREN TO LEAVE THE FLAT FIRST and stay at a safe p lace, then call your empio yer for in structi on.當(dāng)發(fā)生任何緊急事故，記得立即通知僱主尋求指示。 但如發(fā)生火警，應(yīng)立即帶嬰孩離開屋企, 留在安全的地方才致電給僱主再作安排。J) Look after the baby照顧小朋友1. Be p atie nt to the child and pay atte ntio n to his n eeds at any time.要對小孩有耐性及隨時留意小孩需要

37、2. Take care of the child whe never he/she is awake. P lay with the child, talk to him/her sing to him/her and read with him/her.自小孩起床后，便要細(xì)心照料小孩，陪他/她們玩耍、說話、唱歌及閱讀3. Feed the child on time. Never use microwaves / boil ing water to heat bottles of milk. Discard left-over milk.準(zhǔn)時喂小孩吃奶，不可用微波爐或用熱沸水去翻熱奶樽內(nèi)的

38、奶，飲剩的奶掉棄。4. After each meal, wet the child ' s towel with boiled water and clean his/her mouth & teeth, his/her face his/her hands and fin gers.每次喂奶后，要用沾濕凍沸水毛巾去抹小孩的嘴、牙齒、臉、手及手指5. Clea n all feedi ng bottles and nipple with deterge nt and the n sterilize them daily before use. After feeding th

39、e baby, clean the feeding bottles and nipples with water and brush immediately.每天用清潔劑清潔所有奶樽及奶嘴，在使用前必需清毒。喂奶后，要立即用清水清潔奶樽及 奶嘴，并用刷子刷干凈with urine6. Check regularly to see whether his/her dia per gets wet. If so, cha nge itimmediately andclea n the childthoughly. If the cha nging mat is soiled or faeces,

40、clea n it immediately.定時檢查小孩尿片是否已濕， 如果已濕，必須立即替小孩更換尿片及徹底清潔屁股、如更換 尿片墊給尿液及糞便弄污，需立即清洗。7. E mpio yer will p rovide you a log book, mark dow n the time for feedi ng the baby, how much milk he/her drink / con gee he/her eat, time for cha nging his/her dia pers and time for slee p.僱主會給你一本記事簿，記下BB喂奶時間、需要飲多少奶

41、、水及吃多少粥糊，并何時讓小孩換片及睡覺。8. Bathe child in the after noon each day (twice per day in summer).( Only bathe child before or at least an hour after feedi ng the baby).每天下午替小孩沐?。ㄏ奶烀咳諆纱危ㄣ逶”匦铻樾『⑦M食前或進食后一小時進行）9. Put the child dirty clothes in the laundry basket.ha ng up the towels and clea n the child ' s

42、bat-tub and toys immediately after bath.將小孩骯臟衣服放進污衣籃及掛好毛巾，沐浴后要立即清潔小孩之浴盆及玩具10. The child will share the room with you, once he/she is crying, you must wake up immediately to look after him/her.你會與小孩同房，如小孩哭，你必須起床照料11. Before you hold the child, prepare food/milk for the him, sterelize feed ing bottles

43、 and before and after changing diapers for him/her, you MUSTclean your hand with soa p thoroughly.凡抱小孩、喂奶前或換尿片后，必需用枧液徹底清潔雙手。12. After going outside, cha nge clea n clothes before tak ing care of the child.出街后，必需更換干凈衣服才照料小孩K) Children ' s safety/ 小孩安全1. Never beat, shake or do any risky action to

44、 your empioyer ' s childrenand it will be rep orted to p olice immediately.千萬不可打、搖或做任何危害僱主小孩的舉動，因僱主會立即報警處理。2. Never leave the childre n at home alone as it is very dan gerous and illegal and you will be dismissed at once if it occurs.不可讓小孩獨自逗留在家中，因為這是非常危險及不合法的，如出現(xiàn)這個情況，你會實時被's infant.解僱。3. Ne

45、ver slee p with your empio yer不可與僱主初生嬰兒同睡4. Whe n doing the household chores, pl ease en sure that your empio yer ' s childre narep lac ing in safety area (or bed ) without any risk.當(dāng)你做家務(wù)時，必須確保僱主小孩安放在安全的地方（或床上）而沒有任何危險。5. Kee p childre n out of kitche n and toilet要避免小孩進入廚房及廁所等地方。6. Be careful wit

46、h hot boili ng water and shar p objects.當(dāng)處理滾水或利器時要特別小心。7. Remember not to leave any personal bel ongings or anything that will harm thechildre n in your employer's children s bed.記著千萬不可遺漏私人物品或任何物件在小孩的床上，因為很容易弄傷小孩。8. During the nighttime,you may be required to attend to your empioyer ' s chil

47、dren.在晚上時間，你仍需要留意小孩否需要隨時照料。s childre n. Don's childre n any time.9.Wash hand before givi ng or preparing food to your empio yer give the un clea n or unknown food or sn acks to your employer在準(zhǔn)備食物及喂孩子進食時，必需清潔雙手，在任何情況下都不可給予不潔凈或自己不知道 的食物或零食予僱主之小孩。10. Never give the unknown p ills to childre n witho

48、ut the con set of your empio yer.在未得到僱主批準(zhǔn)，不可給予任何不知名的藥物予小孩服用。L) Personal Hygie ne & Dress ing個人衛(wèi)生及衣著I.Pay attention to your personal hygiene. For instanee:wash your hands every time before and after changing diapers, before preparing food and after finishing toilet, take bath daily, wash your fac

49、e and brush your teeth immediately after waki ng up.要注意你的個人衛(wèi)生，例如：替小孩換尿片前后都要洗手，準(zhǔn)備食物及如廁后都要洗手。每天起床后要洗澡、洗面及刷牙。2. Kee p your hair short, clea n and tidy. Wash your hair freque ntly and brush your hair daily.頭發(fā)不可過長、要保持頭發(fā)干凈整齊。每天都要梳洗頭發(fā)。3. Kee p your n ails short and clea n. Do not use any n ail p olish on f

50、in gers and toes.Do not put on make-up while you are on duty.要保持指甲干凈及不可留長指甲。不可涂指甲油于手指及腳指。不可于工作時間內(nèi)化妝。4. Cha nge your clothes and un derwear every day.每天更換內(nèi)衣褲。5. Ha nd wash your un derwear and socks everyday.每天手洗你的內(nèi)褲及襪子。6. Unless you are allowed to wash your clothes together with those of your empioye

51、r 's family, it is advisable to hand wash your own clothes sep arately.除非僱主容許你的衣服可以和僱主家人的衣服一起洗，否則你應(yīng)手洗你自己衣服。7. Dis pose the san itary napkins prop erly by wrapping them up and put them in the garbage bags.衛(wèi)生巾要包好才掉進垃圾桶。8. You will share the bedroom with the child. Keep the bedroom clea n and fresh at all times. Keep the door open throughout the day.你需要與小孩同房，故要經(jīng)常保持睡房清潔及空氣流通，房門要常開。9. Place all your personal belongings in the drawers designated to you. Never occupy other space without the p rior p ermissi on of your empio yer.僱主會安排抽屜予你放私人物品，你不可未經(jīng)僱主同事而占用其他地方或抽屜。M) Ma nn ers工作態(tài)度1.Be p oli