詢盤(pán)回復(fù)技巧

1、相信很多新手會(huì)有這樣的困惑：哎呀，開(kāi)發(fā)信要怎么寫(xiě)，要注意哪些：詢盤(pán)要怎么回比較專業(yè)，是不是客戶一詢價(jià)就要報(bào)價(jià)呢，該怎么回復(fù)比較好？其實(shí)，不只是新手，老業(yè)務(wù)對(duì)客戶的詢盤(pán)的回復(fù)也是存在一些問(wèn)題的。比如語(yǔ)氣堅(jiān)硬，不客氣。這些都應(yīng)該是偶們外貿(mào)人平時(shí)要多注意的一些小細(xì)節(jié)。下面，黃黃跟大家分享下偶的開(kāi)發(fā)信以及詢盤(pán)的回復(fù)技巧。多多捧場(chǎng)。1.外貿(mào)客戶的開(kāi)發(fā)信開(kāi)發(fā)信不要求太長(zhǎng)，如果能做到既簡(jiǎn)介有吸引客戶的話，恭喜你，可以說(shuō)你的開(kāi)發(fā)信已經(jīng)寫(xiě)的相當(dāng)好了。For example one :SmileAustralia,happy everyday.(不同國(guó)家記得改下國(guó)名哦)Dear friend,Good days.

2、 Are you looking for better supplier?We arewalkie talkie factory and supply walkie talkie more than 16 years .After some research of your company,we find the following attachments pdoducts might be of your interest.More surprises at .And contact me for further details including price.Best Regards,Al

3、ice-公司 logo （公司logo，展會(huì)圖或者自己的靚照都可以增加，但是不要太多，一般一張就夠了。偶喜歡把公司logo加進(jìn)去。）Sales manager: Alice huangYour business is our success!Email:。MSN: 。Skype:。Company Name:。Company Website:。Tel:。Mob:。開(kāi)發(fā)信可以多加些小創(chuàng)意，吸引客戶。像發(fā)給澳大利亞的客戶，我會(huì)加這么一句SmileAustralia,happy everyday.這樣感覺(jué)跟客戶更貼近。收到回復(fù)的幾率也會(huì)大大提高。澳大利亞Mark (2012-10-13 14:18:2

4、5) 的回復(fù)：do you smile todaycan you give me prices on all Motorola GP 339 and 338 accessories to my email .比如說(shuō)，你知道這個(gè)客戶經(jīng)營(yíng)的產(chǎn)品剛好是你們正在銷售的產(chǎn)品，或者你了解客戶的聯(lián)系信息，每年采購(gòu)需求。針對(duì)這些比較了解的客戶，開(kāi)發(fā)信可以稍微改動(dòng)下。For example two:Dear friend,I am a cute gril.Have a nice day.This is alice from . Were pleased to know you from .（這一句做參考，如果你

5、是從其他渠道了解到客戶的，可以改動(dòng)。切記不要硬班硬抄哦，要適當(dāng)變動(dòng)）More surprises at .We are walkie talkie factory and have set up 16years,and know you are in search of better products to further gain an edge in the market.Hope to cooperate with you.Please feel free to contact me for any problems.Thanks.Best regards,Alice-公司logoSal

6、es manager: Alice huangYour business is our success!Email:。MSN: 。Skype:。Company Name:。Company Website:。Tel:。Mob:。有時(shí)候我會(huì)覺(jué)得很lucky,針對(duì)潛在客戶的開(kāi)發(fā)信，會(huì)收到很多surprise。一些客戶會(huì)回復(fù)你并要求直接報(bào)價(jià)，數(shù)量很是客觀。下面就是一個(gè)潛在客戶的回復(fù)。做外貿(mào)，開(kāi)發(fā)客戶并不可少，要勤于動(dòng)動(dòng)手，很多驚喜等著你。Sent Date: April 29, 201215:13SundayFrom: .Reply To: (null)Recipients: .Subject: RE

7、: RE：alice/professional radio factoryDear Alice,Good morning. I always admire cute girls. Thanks for your interest on us. Can u please send your product line along with data sheet?Best Regards.A.K。Bangladesh.Mobile:E-Mail: Skype: Sent Date: May 16, 201214:24WednesdayFrom: Reply To: (null)Recipients:

8、 alice huangSubject: Quotation Walk Talkies in Green colour - PPIHi, Alice:Thanks, got your email, pls quote based on followingGreen colour, custom PMSWith 1 col printing same as following image.Qty: 5k, and 10k, each with power plug, battery, instruction notebook, full sets. Pls make sure the plug

9、can be used in Aus.Thanks2. 外貿(mào)客戶詢盤(pán)回復(fù)一，對(duì)不重要詢盤(pán)的回復(fù)（不發(fā)報(bào)價(jià)單）對(duì)I am interested in your products ,please send me your price這類的詢盤(pán)，可以直接歸為不重要詢盤(pán)。Dear friend,（知道客戶姓名，最好寫(xiě)名稱哦）Many thanks for your inquiry from .In order to make us make more correct quotation accordingly,please kindly tell us the exact model number y

10、ou prefer after checking our website of .Besides,to help us offer the best price,please also introduce your company as many details as you can.Such as your company,foundation time,how many workers,major product line,company website and last years sales turnover if possible.More details better price.

11、Waiting for your early reply.Best Regards,Alice-公司logoSales manager: Alice huangYour business is our success!Email:。MSN: 。Skype:。Company Name:。Company Website:。Tel:。Mob:。二，對(duì)價(jià)格敏感或比較重要的客戶詢盤(pán)的回復(fù)（暫不發(fā)報(bào)價(jià)單）對(duì)于有提出喜歡的型號(hào)，但是沒(méi)具體闡明的客戶，我們也可以先不發(fā)報(bào)價(jià)單，一是防止同行套價(jià)，而是防止客戶拿我們產(chǎn)品的價(jià)格做對(duì)比。這樣也不利于客戶的成交。Dear sir,So glad receiving yo

12、ur inquiry for our walkie talkie from . More details in our website: .Thanks a lot.We are a walkie talkie factory in Chinaand our products have been exported to customers all over the world,such as United State,Europe,Australia and so on.Our products enjoy market well and selling fast.However,detail

13、edprice list for the walkie talkie will be send to you based on your specific further products description,such as frequency range,channels etc. .Please check these style pictures which should be suitable for your market.Please dont hesitate to contact us if any question and we are waiting for your

14、reply.Best regards,Alice-公司logoSales manager: Alice huangYour business is our success!Email:。MSN: 。Skype:。Company Name:。Company Website:。Tel:。Mob:。三，對(duì)重要客戶的回盤(pán)Dear sir,Thank you for your inquiry for our walkie talkie.To close our deal as soon as possible,we offer you the price list as the attachment.P

15、lease refer to the attached files for packing and product specification info.We allow a discount of 2% if you order exceeds USD $3000.Andthere has been a heavy demand for our walkie talkie and our factory is fully committed right now.Therefore,at the most competitive price we offer,we hope to receiv

16、e your reply with questions if any or an order soon.Best regards,Alice-公司logoSales manager: Alice huangYour business is our success!Email:。MSN: 。Skype:。Company Name:。Company Website:。Tel:。Mob:。四,對(duì)重點(diǎn)郵件的回復(fù)Dear sir,I am a cute girl.We are so glad to know you are interested in our walkie talkie series,a

17、nd very glad to enter into business ralationship with you. More details in our website: .Thanks a lot.Unit Price Sample MOQ Payment termsTR-N7 USD 33/pcs 2PCS paypalTR-268S USD 36/pcs 2PCS paypalWe are walkie talkie factory ,and hope so competitive price can help you get market soon.Your prompt repl

18、y will be highly appreciated.Best regards,Alice-公司logoSales manager: Alice huangYour business is our success!Email:。MSN: 。Skype:。Company Name:。Company Website:。Tel:。Mob:。詢盤(pán)的回復(fù)要懂得變動(dòng)，例如下面的這封詢盤(pán)，我會(huì)針對(duì)客戶的要求重點(diǎn)挑出有一款對(duì)講機(jī)進(jìn)行介紹，會(huì)發(fā)3款產(chǎn)品的目錄，讓客戶進(jìn)行對(duì)比。而不是一股腦子把報(bào)價(jià)單發(fā)給客戶。這樣才對(duì)讓客戶覺(jué)得你用心，專業(yè)。Dear Sir / Madam,We, .PTY LTD are i

19、mporters of many items into Australia. We are based in Melbourne. We are now in need of very powerful wireless walkie talkies. They must be very powerful as they will need to be used in factories, so the factories will have many panel walls, cool rooms and freezers. The units must be powerful to hav

20、e clear reception throught these walls and be long range as these factories are more than 4000sm big, so this is a must.Please send me the product info on only the best quality high range powerful units you have. I need min of 10 sets. I need to know what certification you have for these units? Plea

21、se send me your prices ASAP to.Best regards,某某公司名這些是我對(duì)開(kāi)發(fā)信和詢盤(pán)回復(fù)的一些體會(huì)，希望大家多多捧場(chǎng)。你給買家的信息有多少是有用的買家詢盤(pán)：IminterestedinyourdieselcngconvensionkitFueltype:cng,lpg,vaporornatrualgasInletpressure:0.3-0.5kpaMountingpostition:VerticalDiaphragmMaterial:SiliconeHi,Ms.*Weareacompanythatconvertdieselenginestognc,Ourc

22、ompanyisinLimaPeru.Wehavedone20busesconvertedtogncandthegncregulatorsaresmallerfor7litersengines.wewanttotryyourdieseltocngconversionkits.tellmeplease,ifthecompletekitisshuchthepictureshows,4piecesandallneccesaryaccessories.pleasekindlyprovideFOBpriceperkitIwouldappreciateyourearlyreplyinadvanceMail

23、to,*Sincerely*AlthoughAaimstoprovideyouwithaccurateSenderDetails,wearenotabletofullyguaranteetheaccuracyofeverySendersIPinformation.Aisneitherresponsiblenorliableforanyoftheaboveinformation.供應(yīng)商回盤(pán)：Dear*,ThanksforyouinquiryononOctober21.Thisisvicky,comefrom*co.,ltd.wearetheManufacturers,focusonandsupp

24、lycngconversionkitforbusesandtrucksenginewithmorethan10yearsExperience.WecooperationwithWell-knownEnterprises(DONGFENGCOMPANY,WEICHAICOMPANY,CITYBUSCOMPANY)inChina.Hadexportedtomanycountries,suchasPERU,RUSSIA,Columbia,Pakistan,Uzbekistanandsoon.Nowiftherehaveachance,wealsohopehaveacooperationrelatio

25、nwithyou.Ifisok?Dearmyfriend,yes,wehavedieselcngconversionkit,Attachmentisthecompletekitfor4cylinderand6cylinder.Plscheckit.Doyoumindtogivemetheinformationaboutyouengine.Asyoukown,itisimprotantforustoquotedprice.Ifyouhaveanyquestion,plsfeelfreetocontactme.Emailmeordirectcallme.ThanksandbestregardsYo

26、urSincerely*回盤(pán)備注：Hi,Dear*Thankforyouanswer,theenginesmodelwehavetoconvertare:1.-MercedesBenz:Enginemodel:OM366turbointercooler.Cilinders:6Capacity:5,960c.c.2.-MWM:EngineModel:6.10TCETurboIntercoolerCilinders:6Capacity:6,690c.c.3.-MWM:EngineModel:6.12TCETurboIntercoolerCilinders:6Capacity:7,200c.c.Le

27、tmetellyou,therearealotofthisEnginesModelsinLimaPeru,onbuses,MERCEDESBENZ,MODASAWOLSWAGEN,IVECO,DONGFENGDIESEL,JAKDIESEL,MITSUBISHI4cil.TOYOTA4cil.inafuturemaybewemakebussinestogederalldependoffirstonesconversions,wewillbeincontactwithyou.Bynowwewanttotrythecompletekityourecommendus,ifispossible,you

28、cangiveussomeadvicestofitupit,anywayweknowyourmixerscomesonforkliftsandsomedongfengbuses,well;DearVicky,Ihopeyouunderstandmypoorenglish,pleasesendmeyouranswerandthecuoteofeachpiecethatIneedtomakeourconversions.ThanksandbestregardsYoursicerely*Dear*,Iamverysorryforlatereplyyouemail.Because,Ijusthadto

29、comebackandsawyouemial.Yes,Ourmixerhadinstallationinsomedongfengbuses.Accordingtotheinformationwhichyouhadsenttome.WeSure,wecanprovidecompletecngconversionkittoyou.IthinkourHHQDSeriesconversionkitcansuitableforyou,forOM366turbointercooler,6.10TCETurboIntercooler,6.12TCETurboIntercoolerengine.Attachm

30、entisthepricelistforHHQDSeriesandtheInstallationinformation.Plscheckit.Dearmyfriend,Whichchattoolisyouoftenuse?Skype,yahoo,ortrademanager?Doyoumindtoaddmychattool,Skype,yahoo,hotmailortrademanager?Sowecantalk,AnytimeandanywhereIfyouhaveanyquestion,plsfeelfreetocontactme,ordirectcallme.Thanksandbestr

31、egardsYourssicerely*后來(lái)就沒(méi)有收到他的郵件了。我又發(fā)了一封郵件去問(wèn)他有沒(méi)有收到我的郵件，如下便是內(nèi)容：Dear*,Howareyou?Thisisvicky,comefromchengdunaiertetechnologyco.,ltd.IhadgivenyouFobpriceonoctober21.Doyoustillrememberme?Thanksandbestregards*然后他回了郵件：Hi,Miss*Yesofcourse,Irememberyou,wearethinkingtomakeourordersoonassoonwecan,thankyouformailme.Bestregardssincerely*我見(jiàn)他回復(fù)了，馬上又回了他的