《軟件工程-實(shí)踐者的研究方法》chapter_11_cn_軟件質(zhì)量

1、整理整理課課件件Software Engineering: A Practitioners Approach, 6/e and are provided with permission by R.S. Pressman & Associates, Inc., copyright 1996, 2001, 20051第十一章n軟件質(zhì)量軟件質(zhì)量Slide Set to accompanySoftware Engineering: A Practitioners Approach, 7/e by Roger S. PressmanSlides copyright 1996, 2001, 200

2、5, 2009 by Roger S. PressmanFor non-profit educational use onlyMay be reproduced ONLY for student use at the university level when used in conjunction with Software Engineering: A Practitioners Approach, 7/e. Any other reproduction or use is prohibited without the express written permission of the a

3、uthor.All copyright information MUST appear if these slides are posted on a website for student use.整理整理課課件件Software Engineering: A Practitioners Approach, 6/e and are provided with permission by R.S. Pressman & Associates, Inc., copyright 1996, 2001, 20052？什么是質(zhì)量。nAmerican Heritage 字典定義質(zhì)量 n“某個(gè)東西

4、的特征和屬性.” n對(duì)于軟件，會(huì)碰到兩種質(zhì)量: n設(shè)計(jì)質(zhì)量 包括需求，規(guī)范定義以及系統(tǒng)的設(shè)計(jì) n一致性質(zhì)量 主要集中在實(shí)現(xiàn)上 n用戶滿意度 = 合格的產(chǎn)品 + 好的質(zhì)量 + 按預(yù)算和進(jìn)度安排交付整理整理課課件件Software Engineering: A Practitioners Approach, 6/e and are provided with permission by R.S. Pressman & Associates, Inc., copyright 1996, 2001, 20053？什么是軟件質(zhì)量。整理整理課課件件Software Engineering: A P

5、ractitioners Approach, 6/e and are provided with permission by R.S. Pressman & Associates, Inc., copyright 1996, 2001, 20054MaCall的質(zhì)量因素n正確性n可靠性n效率n完整性n易用性n靈活性n易測(cè)試性n可移植性n可復(fù)用性n互操作性整理整理課課件件Software Engineering: A Practitioners Approach, 6/e and are provided with permission by R.S. Pressman & As

6、sociates, Inc., copyright 1996, 2001, 20055軟件質(zhì)量成本n預(yù)防 n質(zhì)量計(jì)劃n正式技術(shù)復(fù)審 n技術(shù)裝備 n培訓(xùn)n內(nèi)部失效成本n返工n修復(fù)n失效模式分析n外部失效成本n解決客戶抱怨n退換產(chǎn)品n求助電話n保修工作整理整理課課件件Software Engineering: A Practitioners Approach, 6/e and are provided with permission by R.S. Pressman & Associates, Inc., copyright 1996, 2001, 20056成本整理整理課課件件Software Engineering: A Practitioners Approach, 6/e and are provided with permission by R.S. Pressman & Asso