酒店專業(yè)術(shù)語參考說明

1、酒店專業(yè)術(shù)語參考說明2007-12-14 17:33組織機構(gòu)：中文英文英文全稱酒店HotelHotel前臺Front DeskFront Desk總服務(wù)臺Front OfficeFront Office客房部HousekeepingHousekeeping預(yù)訂部ReservationsReservations餐務(wù)部F&B Dept.Food and Beverage人事部PersonnelPersonnel工程部EngineeringEngineering維修部Repair and MaintenanceRepair and Maintenance銷售部SalesSales宴會部Ban

2、quetsBanquets財務(wù)部AccountingAccounting辦公室OfficeOffice商務(wù)中心Business CenterBusiness Center安全保衛(wèi)部SecuritySecurity綜合部MiscellaneousMiscellaneous電腦中心Computer CenterComputer Center程控機房PBX / PABXTelephone Department餐廳RestaurantRestaurant酒吧BarBar桑拿SaunaSauna咖啡廳Coffee ShopCoffee Shop洗衣房laundrylaundry游泳池Swimming p

3、oolSwimming pool理發(fā)廳Barber shopBarber shop美容廳Beauty SalonBeauty Salon健身俱樂部Health clubHealth club娛樂中心RecreationRecreation客房RoomGuestroom營業(yè)點POSPoint of Sale客房：單人間SingleSingle由一個人占用或使用的房間，其中有一個或兩個單人床雙人間DoubleDouble兩個人占用或使用的房間，其中有一個雙人床或兩個單人床豪華單人間QueenQueen其中有一個豪華單人床，可以一個人住也可以兩個人住特豪華單人間KingKing其中設(shè)有一個特大號豪華

4、單人床，可以一個人住也可以兩人住三人間TripleTriple由三人住的房間，其中設(shè)有一個雙人床和一個活動折疊床或是兩個單人床和一個折疊床四人間客房QuadQuad or Quadruple由四人住的房間，其中設(shè)有兩個以上單人床雙人套間Twin-DoubleTwin-double or Double-Double室內(nèi)設(shè)有兩個雙人床，有時設(shè)有兩個豪華雙人床；可以一個人或多人居住兩用套間StudioStudio室內(nèi)設(shè)有一個活動長沙發(fā)床，既是長條沙發(fā)也可以變換成床。同時室內(nèi)也可能設(shè)有另外一個床小套間Mini-SuiteMini-Suite or Junior Suite室內(nèi)設(shè)有一個床并附設(shè)有會客室（

5、或起居室）的單人房間。有時，臥室與會客室分開大套間SuiteSuite室內(nèi)有一個客廳或起居室并有一個或多個臥室標(biāo)準(zhǔn)間TwinTwin室內(nèi)設(shè)有兩個標(biāo)準(zhǔn)床，可以一個人住也可以兩個人居住。室內(nèi)連房Conn. RoomConnecting Room大套間內(nèi)設(shè)有兩個以上的房間，各房間之間有門相連，客人室內(nèi)活動方便室外毗連房Adjo. RoomAdjoining Room室內(nèi)沒有門相連，但是室外是兩門毗連海濱小舍CabanaCabana與游泳池或海濱毗連的客房免費房CompComplimentary無需付費的房殘疾人客房Handicap RoomsHandicap Rooms專門為殘疾人準(zhǔn)備用的客房自用房

6、House UseHouse Use飯店員工占用而無需付費的房迎送好客套間Hospltality SuiteHospltality Suite即通常用于款待的多功能小套間大廈屋頂套間Penthouse SuitePenthouse Suite大廈屋頂套間，可俯視城市風(fēng)光維修房OOOOut-of-Order暫時不能用的房間，或因為需維修非賣房OOIOut of Inventory由于某種原因而較長時間不能出租的客房臟房DirtyDirty未清掃客房清掃房ClearingClearing正在清掃的客房清潔房CleanedCleaned已清掃過的房已檢房ReadyReady已檢查客房（清潔房一般也是

7、已檢房）可用房V/CVacant and Ready可隨時出租的客房占用房OccupiedOccupied包含已占用（O/I）和預(yù)訂占用（O/R)延長停留客房Stay-overStay-over下榻過夜的客人未整理房On-ChangeOn-Change*一般用Dirty已租用但客人未使用房Sleep-outSleep-out客人已被登記下榻并付款，但客人并沒有在里面居住跑帳房SkipperSkipper客人已經(jīng)離開飯店，但沒有付款結(jié)帳錯誤占用房間SleeperSleeper客人已走，但前臺沒調(diào)整占房標(biāo)志客人暫時不能進入房Lock-outLock-out房門已經(jīng)被鎖上或已經(jīng)加上安全鎖。此時客人使

8、用飯店的客房鑰匙已經(jīng)不能進入房間房類TypeType房號RoomNoRoomNo房價代碼RateCodeRateCode價類ClassClass房價RateRate門市價List RateList Rate酒店報價單或?qū)ν夤_報價的價格房數(shù)RoomsNo. Rooms客人租用的房間數(shù)目占用數(shù)OccupiedRooms Occupied酒店已住客房和已被預(yù)訂房的數(shù)目批準(zhǔn)出租客房數(shù)AuthorizedRooms Authorized酒店批準(zhǔn)出租客房數(shù)已出租客房數(shù)SoldRooms Sold酒店已經(jīng)出租的客房數(shù)目可用房數(shù)AvailableRooms Available酒店中全部可用的客房數(shù)預(yù)訂數(shù)Re

9、servationNo. of Reservation酒店預(yù)訂客房的數(shù)目其他*見房類型。其他要求Other RequestsOther Requests欄桿小床CribCrib室內(nèi)連房ConnectingConnecting陽臺BalconyBalcony折迭加床RollawayRollaway室外毗連房AdjacentAdjacent游泳池觀景Pool overlookPool overlook客人GuestGuest旅行社Travel Agent/TATravel Agent代理AgencyAgency團隊GroupGroup公司Comp.Company地區(qū)經(jīng)營管理總裁DirectorAr

10、ea Director總經(jīng)理ManagerGeneral manager and ownership副總經(jīng)理Assistant Mana.Assistant Manager住店經(jīng)理Resident Mana.Resident Manager行政助理Admin. AssistantAdministrative Assistant區(qū)域銷售主任Regional DirectorRegional Director地區(qū)財務(wù)總監(jiān)Area ControllerArea Controller客房部經(jīng)理Executive HousekeeperExecutive Housekeeper總服務(wù)臺經(jīng)理Front O

11、ffice ManagerFront Office Manager工程部經(jīng)理Chief EngineerChief Engineer安全保衛(wèi)部經(jīng)理Director SecurityDirector Security人事部經(jīng)理Director PersonnelDirector Personnel餐務(wù)部經(jīng)理F&B DirectorFood and Beverage Director銷售部經(jīng)理Director SalesDirector Sales財務(wù)部經(jīng)理ControllerController部門副經(jīng)理Assistant Front Office ManagerAssistant Fr

12、ont Office Manager宴會部主任Director of CarteringDirector of Cartering餐務(wù)部副經(jīng)理Assistant F&B DirectorAssistant Foot&Beverage Director銷售部主任Sales ManagerSales Manager餐務(wù)財務(wù)主任Food&Beverage ControllerFood&Beverage Controller餐廳經(jīng)理Restaurant ManagerRestaurant Manager財務(wù)部副經(jīng)理Assistant ControllerAssistan

13、t Controller預(yù)訂部主任Reservations ManagerReservations Manager服務(wù)主管Superintendent of ServicesSuperintendent of Services跑菜部主管Outlet ManagerOutlet Manager廚師長Executive ChefExecutive Chef服務(wù)員主管Executive StewardExecutive Steward采購主管Purchasing AgentPurchasing Agent收銀員CashiersCashiers夜班會計Night AuditorNight Audito

14、r辦公人員ClerkClerk客房部經(jīng)理HousekeeperHousekeeper領(lǐng)班InspectorInspector客房服務(wù)員Housekeeping StaffHousekeeping Staff總服務(wù)臺工作人員Front Desk ClerkFront Desk Clerk市場員SalesManSalesMan審計人AuditorAuditor批準(zhǔn)人ApprovedApproved審閱者Reviewed byReviewed by操作員OperatorOperator取消預(yù)訂CancellationCancellation預(yù)訂客人ReservationReservation擔(dān)保預(yù)訂

15、客人GuaranteedGuaranteed Reservation結(jié)帳離店客人Check-outsCheck-outs預(yù)訂而未到客人No-showsNo-shows臨時來下榻的客人Walk-insWalk-ins散客TransientTransient過夜客人S/OStay Over將離客人DueDue to Checkout延長下榻日期的賓客OverstaysOverstays提前結(jié)帳離店的客人UnderstaysUnderstays貴賓V.I.P.Very Important Person姓名NameName性別SexSex姓LastLast/Family Name名FirstFirst

16、狀態(tài)StatusStatus生日Birth.Birthday年齡AgeAge國家CountryCountry電話Tel.Telephone傳真FaxFax地址Addr.Address郵政編碼ZipZip CodeEmailEmailEmail簽名Sign.Signature班次ShiftShift團號GroupNoGroup No公司號CorpNoCorporation No組GroupGroup帳號AccntAccount住客卡號CardIdCardId市場碼Market CodeMarket Code聯(lián)系人CoordinatorCoordinator聯(lián)系人電話ContractPhoneCo

17、ntractPhone人數(shù)PersNo. Persons成人AdultsAdults兒童ChildrenChildren男賓數(shù)MalesMales女賓數(shù)FemalesFemales房數(shù)RoomsNo. Rooms結(jié)帳方式MOSMode of Settle確認(rèn)否ConfirmedConfirmed確認(rèn)方式ConfirmConfirm確認(rèn)日期Confirm DateConfirm Date接待方式Rece.Rece.信用限額Credit LimitCredit Limit來處Come FromCome From目的地DestinationDestination優(yōu)惠原因Override CodeOverride Code公司帳號CorpAccntCorpAccnt團隊帳號GroupAccntGroupAccnt旅行代理號TAAccntTA Accnt客人歷史檔案號ProfileNoProfileNo證件類型CertTypeType of Certification證件號碼IDIdentification簽證類型VisaTypeVisaType失效日期ExpireDateExpireDate航班號FlightFlight首選房號Prefer RoomPrefer Room喜愛房風(fēng)格PreferStylePreferSt