酒店常用服務英語

1、酒店常用服務英語1 Can /May I help you?/ What can I do for you? 我能為您做些什么？/有什么可以幫您嗎？2 ROOM RESERVATIONS(客房預訂部), May I help you? 客房預訂部，有什么可以幫您嗎？3 May I have your name /phone number? 能告訴我您的姓名嗎？/電話號碼嗎？4 We'll be expecting you next Tuesday. 我們下星期二恭候您的光臨。5 At what time will you arrive?/ What time will you be a

2、rriving? 您大概幾點到（抵店）呢？6 From which date and for how many nights? 您需要預定哪天的房間，大概住幾完呢？7 How long do you intend to stay? 您預計要住幾天？8 One moment please, sir. Yes, we can confirm 10 double rooms for 34 days. 先生，請稍等。是的，我們有10個雙人間可以住34天。9 Which kind of room would you prefer? /What kind of room do you want? 您需要哪

3、種類型的房間呢？10 We have double rooms at 100 dollars and 150 dollars, which would you prefer? 我們的雙人間有100美元一晚的和150美元一晚的，您需要哪一種呢？11 Would you tell me the rate per night for a single room with a bath? 您能告訴我?guī)г∈业膯稳碎g是多少錢一晚嗎？12 How much is a double with a bath , please? 請問帶浴室的雙人間多少錢？13 We are for 10 percent disc

4、ount for good preservation(?), sir. 先生，我們可以給你10%的折扣。14 A double room with a bath at the moment would run you between 50 dollars and 70 dollars. 現(xiàn)在一個帶浴室的雙人間需要花費您50美元或70美元。15 There is 20 percent discount. 這是8折。16 We serve breakfast every morning. 我們每天供應早餐。17 The charge includes bed and breakfast.收費包含了

5、住宿和早餐。18 Just a minute ,please. /One moment, please./ Would you mind waiting for a few moment?請稍等。19. Could you please hold the line? 請您不要掛線好嗎（請您稍等）？20 We do have a vacant room for those day. 我們有房間。21 There is a single room available for you. 我們有單間可以提供給您。22 There is no suite available on May 8th. 5月

6、8日那天已經(jīng)沒有套間了。23 We don't have any single room available , would you mind a double room instead? 我們已經(jīng)沒有單間了，雙間您看可以嗎？24 I suggest you make a reservation now, because there's a special discount. 我建議您現(xiàn)在就預定，因為這樣我們可以給您一個折扣。25 The only room available at the moment is a suite. 現(xiàn)在只有一個套間可以出租了。26 You can

7、 have room 309.您的房間是309.27 May I be of service to you, sir?我能為您做什么，先生？28 May I help you with your suitcase?我能幫您提行李嗎？29 Would you like me to call a taxi for you ?需要我?guī)湍休v出租車嗎？30 Youre welcome./Not at all./Thats all right./Dont mention it./Its my pleasure.不客氣。31 Welcome to our hotel ,sir (madam).歡迎光臨我們

8、酒店，先生（女士）。32、Were glad to have you here.很高興在這里遇到您。33、Im always at your service ,sir (madam).隨時為您效勞，先生（女士）34 Im sorry to have taken so much of your time.我很抱歉耽誤您這么久。35 Im sorry to have kept you waiting .抱歉讓您等候。36、Excuse me for interrupting you.對不起打擾您了。37、It doesnt mater./Its nothing./Never mind./Dont

9、bother about that.沒關(guān)系。38、Have a good time!/Have a nice evening!祝您愉快。39、Room service ,May I come in ?送餐服務，我能進來嗎？40、What do you prefer ,tea or coffee?您是要茶還是咖啡呢？41 Would your please sign here ?請您在這里簽名好嗎？42、Enjoy you breakfast ,sir .用餐愉快，先生。43、Here is the menu.這是菜譜。44、The service guide is on the desk. 服

10、務指南在書桌上。45 Im very sorry, but we are fully booked on the moment.很抱歉，現(xiàn)在已經(jīng)預定滿了。46 We provide guests with the laundry service, baby-sitting service, 24-hour room service and morning call service.我們提供干洗服務、拖嬰服務、24小時房間服務和叫醒服務。47 Would you please follow me?/ Step this way, please.請跟我來好嗎？/這邊請。48 Ill take ca

11、re of your baggage, sir.我會幫您照看好行李的,先生。49 How would you like to settle your bill? In cash or by credit card?您想用什么方式結(jié)賬呢？是用現(xiàn)金還是刷卡呢？50 In what form will payment be made?您準備以何種方式結(jié)賬？51 Welcome to the sixth floor. Im the floor attendant.歡迎您到六樓，我是樓層服務員。52 If your want to have meals in the room, just dial ro

12、om service.如果您想在房間里用餐，您可以撥打房間服務的電話。53 When would you like me to do the room?什么時間幫您打掃房間合適呢？54 Housekeeping. May I come in?客房服務，我能進來嗎？55 Be sure to remember that here in China voltage is 222 volts.我們中國的電壓是222伏特。56 Anyone who stays in our hotel can ask for the morning call service.只要是住在我們酒店的客人都可以享受叫醒服務

13、。57 When would you like to be waken up, sir?您想要幾點叫醒呢，先生？58 Would you please fill in the laundry slip?能請您填一下干洗服務的單子好嗎？59 The laundryman comes to collect it every morning.洗衣服務員會在每天早上來收的。60 Im awfully sorry for the trouble.對于此事我深感抱歉。61 Ill check immediately and call you back.我馬上幫您查詢，然后給您回話。62 Ill speak

14、 to the person in charge and ask him to take care of it.我會告訴負責這個事情的人，然后要他特別關(guān)注。63 Ill send for an electrician from the Engineering Department.我會找一位工程部的電工過來。64 Are you ready to order? 您現(xiàn)在要點菜嗎？65 We hope you have enjoyed your stay with us!希望您在這里過得愉快。66 Weve have your call charged on your bill. You may

15、pay when you check out.您的電話費將計入您的賬單，您退房的時候結(jié)賬。67 If you check out after 6:00 pm, you will be charged for one nights stay.如果您超過下午6點退房，我們將加收您一晚的房費。68 Show the tags and receipt when you pick up your luggage.取行李的時候請出示您的行李牌和收據(jù)。69 Please take this elevator to the restaurant.請搭乘這部電梯去餐廳。70 Do you mind if I p

16、ut your suitcase by the closet?幫您把行李放在衣柜里可以嗎？71 Dont forget to take your key card from the slot on the wall before leaving your room.離開房間的時候，請別忘記從墻上的取電盒內(nèi)取走您的房卡。72 Heres your bill to check if theres any mistake.這是您的賬單，請您核對。73 We sent a repairman to fix the toilet, but its hard to fix it quickly. Im a

17、fraid you will have to change rooms.我們會派維修工幫您修馬桶，但是可能會需要維修一段時間，恐怕您最好還是先換一間房。74 Insert the key card for electricity.插卡取電。75 Please use the remote control for TV programs.請用遙控器調(diào)臺。76 If you dont want to be disturbed, push this button.如果您不想被打擾，請按這個鈕。77 Can I make the bed for you now or later?您需要現(xiàn)在做衛(wèi)生還是晚

18、一點呢？78 Thank you for your cooperation and understanding.感謝您的合作與理解。79 Do you like Chinese food？您喜歡中國菜嗎？80 What kind of food do you like，Chinese or American？您要點中國菜還是美國菜呢？81 What would you like to order？您需要來點什么？82 What will you have for dessert？您需要什么甜點？83 How would you like to have beefsteak，well-done or rare？您需要幾成熟的牛排，全熟還是半熟呢？84 Here is the menu，sir.先生，這是菜單。85 What would you like to drink？需要來點什么酒水飲料嗎？86 Do you like to have anything else？您還需要點其他的嗎？87 We are all sorry to hear of your illness. 聽到您生病的消息，我們十分的擔憂。88 Im sorry, thats not allowed. 對不起，這個不行。89 Walk straight ahead. 直走。9