民航實(shí)用英語(yǔ)之值機(jī)柜臺(tái)電子教案

1、精品文檔民航實(shí)用英語(yǔ)之值機(jī)柜臺(tái)民航實(shí)用英語(yǔ)之一一在值機(jī)柜臺(tái)UNITTHREEATTHECHECK-INCOUNTER第三單元在值機(jī)柜臺(tái)DIALOGUE11ATTHECHECK-INCOUNTER(1)S:hello,Sir.Pleaseshowmeyourticketandpassport.P:Certainly.Hereyouare.S:Haveyougotanybaggagetocheckin?P:Yes,justonesuitcase.S:Wouldyoupleaseputyourbaggageonthebelt.P:OK.S:Whatkindofseatdoyouprefer?P:Aw

2、indowseatisbetter.ThisisthefirsttimeformetocometoChina,youknow?AndthatismyspecialtriptoChinatowatchtheOlympicfootballmatches.Duringflight,Icanlookatthemountains,rivers,seas,lakes,oceans,andespeciallytheGreatWallfromtheaircraft.Thatwillbeawonderfulmemoryforme.S:Oh,Isee.Hereareyourboardingpassandbagga

3、gecheck.Yourseatistawindowseatinthenonsmokingsection.P:That'sgreat.Ihatesittinginthesmokingarea.Thankyouverymuch.S:It'mypleasure.Bye!對(duì)t11-在值機(jī)卞I臺(tái)(I)職員：您好！請(qǐng)出示護(hù)照和機(jī)票。旅客：當(dāng)然可以。職員：您有行李托運(yùn)嗎？旅客：有一個(gè)衣箱需要托運(yùn)。職員：請(qǐng)您把行李放在傳送帶上。旅客：好的。職員：您喜歡什么樣的座位？旅客：最好是靠窗的座位。你知道這是我第一次到中國(guó)來(lái)，我是專(zhuān)程到中國(guó)來(lái)看奧運(yùn)會(huì)足球比賽的。所以，我想在飛行途中，再觀看一下沿途的江

4、、河、湖、海、大洋特別是長(zhǎng)城。對(duì)我來(lái)說(shuō)，那將是一個(gè)美好的記憶。職員：好，我明白了。給您登機(jī)牌和行李牌。您的座位是在無(wú)煙區(qū)靠近窗口的座位。旅客：真是太好了。我不喜歡坐在吸煙區(qū)。謝謝你！職員：這是我應(yīng)該做的。再見(jiàn)！DIALOGUE12ATTHECHECK-INCOUNTER(2)S:Goodmorning!WhatcanIdoforyou?P:Yes,IwouldliketocheckinforDalianbyCA953.S:WouldyoupleaseshowmeyourticketandIDcardplease?P:Ihaveanelectronicticket.S:Ok,pleaseshow

5、meyourIDcardplease.Hereweare,Ihavegotit.Yes,youhaveareservationforDalianbyCA953,sodoyouhaveanycheck-inbaggage?P:No,thankyou.S:Windowseatoraisleseat?P:Anaisleseat,please.S:OK,yourseatis11c.YourflightwillboardthroughGateNo.23th,pleasehavearestinthatwaitinghall.Andpayattentiontotheannouncements,please.

6、P:Iwill.Thankyou.S:Haveanicetrip.對(duì)t12-在值機(jī)卞g臺(tái)（II）職員：您好！旅客：我想辦理國(guó)航953航班去大連的手續(xù)。職員：請(qǐng)您出示機(jī)票和身份證。旅客：我買(mǎi)的是電子客票。職員：那么請(qǐng)您出示您的身份證，我找到您訂的國(guó)航953航班前往大連的紀(jì)錄了，請(qǐng)問(wèn)您有托運(yùn)行李嗎？旅客：沒(méi)有。職員：您喜歡靠窗口還是靠過(guò)道座位？旅客：靠過(guò)道座位。職員：您的座位是11c,您得航班將在23號(hào)登機(jī)口登機(jī)，請(qǐng)您在23號(hào)登機(jī)口休息候機(jī)弁請(qǐng)您注意聽(tīng)廣播。旅客：我會(huì)的。謝謝！職員：希望您有一個(gè)愉快的旅途。DIALOGUE13ATTHECHECK-INCOUNTER3）S:Goodmorning,

7、pleaseshowmeyourpassportandplaneticket.P:Hereyouare.S:Thankyou.Doyouhaveanyspecialneedsorseatingrequests?P:Iwouldlikeaseatnexttotheaisleifpossible.S:Iwillarrangeitforyou.Doyouhaveanybaggagetocheck-in?P:Yes.Ihavetwopiecestocheck-in.S:Pleaseputthemonthescale.Isthereanythingfragileinside?P:No.S:ShallIc

8、heckedyourbagstoyourfinaldestination?P:Yes.S:Hereisyourboardingcardandbaggagetag.Pleaseproceedtothesecurityarea.Haveaniceflight.P:Thanks.對(duì)t13-在值機(jī)卞M臺(tái)（III）職員：早上好，請(qǐng)您出示您的護(hù)照和機(jī)票。旅客：給您。職員：謝謝，請(qǐng)問(wèn)您有什么特殊要求或者是對(duì)座位有什么要求嗎？旅客：可以的話我想坐在靠近過(guò)道的位子上。職員：我會(huì)給您安排好的，請(qǐng)問(wèn)您有托運(yùn)的行李嗎？旅客：我有2件行李要托運(yùn)。職員：請(qǐng)您把托運(yùn)行李放在傳送帶上，行李里有易碎物品嗎？旅客：沒(méi)有。職員：請(qǐng)

9、問(wèn)您的行李時(shí)直接托運(yùn)的目的地。旅客：是的。職員：這是您的登機(jī)牌和行李牌，請(qǐng)您往里走去安檢處，祝您旅途愉快。旅客：謝謝！DIALOGUE14ATTHECHECK-INCOUNTER(4)P:Excuseme,miss.IwouldliketocheckinforFlightCA1345.S:Ok,showmeyouticketandIDcardplease.P:Ihavebookedanelectronicticketonthatflight.S:Then,justgivemeyourIDcardplease.P:Hereyouare.Ithankyoucanfindmyinformationo

10、nyourflightbyusingmyIDnumber.S:Yes.Oh,I'vegotit.ButIthinkIcan'tcheckinforyoureservaetioouseyostatussaidyourticketisbeingsuspended.P:Howcome!WhatshouldIdonow?S:Calmdown,please.AndIthankyoucancontacttheoriginalbookingoffice,maybetheycanhelpyou.P:Ok,Iwill.Seeyoulater.S:Seeyou.對(duì)t14-在值機(jī)卞g臺(tái)(IV)旅客：

11、你好，我想辦理國(guó)航1345航班的登機(jī)牌。職員：請(qǐng)出示您的機(jī)票和身份證。旅客：我訂的是電子客票。職員：那么請(qǐng)您出示一下您的身份證。旅客：給你。我想你可以用身份證號(hào)碼查到我的信息。職員：是的。我找到您得訂座信息了，我想我現(xiàn)在還不能幫您辦理乘機(jī)手續(xù)，因?yàn)槟挠喿o(jì)錄狀態(tài)顯示的是被掛起狀態(tài)。旅客：這怎么可能??！那我該怎么辦呀？職員：您先別著急。我想您可以聯(lián)系原購(gòu)票地點(diǎn)，沒(méi)準(zhǔn)兒他們能幫您。旅客：好的。以會(huì)兒見(jiàn)。職員：再見(jiàn)。DIALOGUE15ATTHECHECK-INCOUNTER(5)S:Hello,mayIhelpyou?P:Hello,IwouldliketocheckinmyluggagetoL

12、ondon,please.S:Ok,haveyougonethroughalltheformalitiesofcustoms。P:Yes,Ihave.Whatisthefreebaggageallowanceforeachpassengertravelingonaninternationalflight?S:Accordingtotheregulations,oninternationalflights,thefreebaggageallowanceforeachpassengeris:firstclass,40kg;businessclass,30kg,economyclass,20kg.N

13、ofreebaggageallowanceisgrantedtoinfantspaying10%oftheadult-fee.P:That'smybaggage.Fourpiecesaltogether.re 50kgS:Pleaseputyourbaggageonthescaleonebyone,please.Well,theyaltogether,youboughtafirstclassseat,soyouhave10kgoverweight.P:HowmuchdoIhavetopayfortheexcessbaggage?S:Ican'tcalculateforyouhe

14、re.IamafraidyouhavetopayitattheCashieroverthere.Iwillkeepyourboardingpasshere,youcangetitwiththeoverweightreceipt,seeyoulaterthen.P:Ok,seeyou.對(duì)t15-在值機(jī)卞I臺(tái)(v)職員：您好！旅客：我想把我的行李托運(yùn)到倫敦。職員：您得行李辦過(guò)海關(guān)了嗎？旅客：是的。請(qǐng)問(wèn)國(guó)際航班每位旅客的免費(fèi)交運(yùn)行李額是多少？職員：根據(jù)規(guī)定，國(guó)際航班每位旅客的免費(fèi)交運(yùn)行李額為：頭等艙旅客可以免費(fèi)托運(yùn)40公斤，公務(wù)艙旅客可以免費(fèi)托運(yùn)30公斤，經(jīng)濟(jì)艙旅客可以免費(fèi)托運(yùn)20公斤。而按成人票價(jià)

15、的10%寸費(fèi)的嬰兒則沒(méi)有免費(fèi)行李額。旅客：這是我的行李，總共4件。職員：請(qǐng)您把托運(yùn)的行李一件一件的放到傳送帶上。您的行李總重是50公斤，您買(mǎi)的是頭等艙，您的行李超重10公斤。旅客：我應(yīng)該交多少錢(qián)？職員：我現(xiàn)在不能給您計(jì)算。您得去那邊的收款臺(tái)去交款。您的登機(jī)牌在我這里，請(qǐng)您憑繳費(fèi)憑證領(lǐng)取。那么咱們待會(huì)兒見(jiàn)。旅客：好的，再見(jiàn)。DIALOGUE16ATTHECHECK-INCOUNTER6）S:Mr.li,I'msorrytoinformyouthatduetoachangeofaircraftonyourflighttoday,we'llnotbeabletoofferaseatinthefirstclasscabin.Insteadwewillofferyouaeconomyclassseatintheforwardse