民航服務(wù)英語

1、民航旅客服務(wù)英語Part:Basic Sentences 常用句型1. Good morning.早晨好。Welcome to China歡迎來中國。Good-bye. Have a time.再見，祝您旅途愉快2. Good morning. What can I do for you ?早晨好，能幫您什麼忙？Please wait a moment請(qǐng)稍等。3. Please come in.請(qǐng)進(jìn)。Please have a look請(qǐng)看看。Please sit down.請(qǐng)坐。This way please.請(qǐng)走這邊。4. Thank you for your cooperation感謝您

2、合作。Never mind.不用謝。5. Would you please back off a little?請(qǐng)向后退一下。Please be in order, one by one.請(qǐng)按順序，一個(gè)接一個(gè)。6. After you.請(qǐng)您先走。I am sorry.對(duì)不起。I am sorry to have kept you waiting so long.讓您久等。7. Do you understand?您明白了嗎？I see.我懂了。I dont understand.我不明白。Excuse me .打擾了。8. We are waiting for the weather to i

3、mprove.我們正在等待天氣好轉(zhuǎn)。Well keep you ined.我們將隨時(shí)通知您。9. Ill take good care of your child to the boarding gate.我們將陪伴您的孩子到等機(jī)口。10. Please fill in the UM .請(qǐng)您填寫這張UM表格。11. Your reservation is already in the standby list.您的訂位已經(jīng)在候補(bǔ)名單了里。What is your nationality?請(qǐng)問您的國籍？12. Your ticket is not confirmed in the compute

4、r.您的機(jī)票在電腦里沒有確認(rèn)。13. We havent found your baggage yet. We shall continue to look for it and will let you know as soon as we have ination about it.您的行李還沒有找到。我們會(huì)既續(xù)為您查找，一有消息會(huì)馬上通知您。14. There is a suitcase in Paris very similar to yours. Wed like to confirm it with you 在巴黎有一件行李和你的很相象，我們想和您確認(rèn)一下。15. Your bag

5、 has been located(found) and itll arrive in Beijing tomorrow行李已經(jīng)找到。明天會(huì)到北京。16. Your baggage is now in Beijing. Where would you want it delivered?你的行李已經(jīng)到北京，請(qǐng)問我們給您送到哪里？17. You can buy your necessities within 800 Yuan, and you should keep the receipts safe. You will be refunded expenditure by the local

6、airline office.您可購買800以內(nèi)的生活必需品。保留好發(fā)票，回您駐地的航空公司辦事處報(bào)銷。18. We shall transport our baggage by cargo service, and it will arrive at the local cargo terminal. Will you pick up your baggage personally?您的行李我們會(huì)通過貨運(yùn)，給您運(yùn)到當(dāng)?shù)氐臋C(jī)場(chǎng)貨運(yùn)處，請(qǐng)問是您本人去取行李嗎？19. When collecting your baggage at the airport , remember to bring y

7、our “Property Irregularity Report.”請(qǐng)您帶好“不正常行李報(bào)告單”到機(jī)場(chǎng)取行李。20. If you cant claim your baggage personally , you may ask some to collect on your behalf. This person whom you authorized with the letter of authorization and identification may pick up your baggage.如果您本人不能親自去取行李，可以出具委托書，委托他人憑有效證件代為領(lǐng)取。21. The

8、 service for all flights to Dalian is provided by another airline . And Im very sorry to tell you that it has refused to accept this sort of baggage .So your baggage might be delayed for a few days. But dont worry well go on negotiating with them , and also we are looking for other ways of transport

9、ation. Once we know which flight your baggage is on, well let you know.非常抱歉，因?yàn)樗械酱筮B的航班都是由另外一家公司代理的，他們拒絕接受這種行李，所以您的行李可能要再等幾天能運(yùn)過去；不過，請(qǐng)別擔(dān)心，我們一直與他們協(xié)商解決。同時(shí)也在尋找其他的途徑，一旦確定航班，我們會(huì)馬上通知您。22. We couldnt deliver your baggage because it didnt pass the customs check . Could you please come to the airport in person

10、 to make the customs declaration? If you have any question, you can either contact the customs directly or we can pass on your inquiries.因?yàn)槟男欣畈荒芡ㄟ^海關(guān)檢查，所以我們無法為您運(yùn)送行李，請(qǐng)您本人親自到機(jī)場(chǎng)辦理有關(guān)海關(guān)申報(bào)手續(xù)；如果您有其他問題，您可以與海關(guān)直接聯(lián)系，或由我方代為轉(zhuǎn)達(dá)。23. Please check your bag .If there is no problem with it, please sign here.請(qǐng)檢查一下您的行李是

11、否完好無損，如果沒有問題，請(qǐng)您在這里簽字。24. If your baggage is oversized or irregular, please go to the counter for oversized and irregular baggage beside Conveyer Belt . 大件行李、不規(guī)則行李請(qǐng)您到1號(hào)傳送帶旁邊的大件行李提取處提取。25. Could you tell me in what class you flew?請(qǐng)問您乘坐的是什么艙位？26. Because a customs check is required, you must claim your

12、 baggage in Beijing yourself and check it again for your onward destination.由于海關(guān)檢查，您需要在北京自行提取行李，重新辦理托運(yùn)手續(xù)到您的目的地。27. Usually, most delayed luggage arrives on the following flight.根據(jù)我們的經(jīng)驗(yàn)，大部分行李會(huì)搭乘下一航班到達(dá)。28. Do you have a mileage card?請(qǐng)問您有里程卡嗎？29. You baggage has exceeded the weight limit. Have you paid

13、 for the excess?您的托運(yùn)行李重量超出了限額，請(qǐng)問您付過超重費(fèi)了嗎？30. Did you put your name and address on the suitcase? Do you remember the brand of the suitcase?請(qǐng)問您在行李上留有姓名、地址嗎？您記得行李的品牌嗎？31. Does your suitcase have any special features?請(qǐng)問您的行李有什么明顯的特征嗎？32. The airline apologizes for causing you such inconvenience on the tr

14、ip. And it will provide you with 400 Yuan to buy some necessities.航空公司對(duì)給您旅途帶來不便表示歉意，并提供給您四百元人民幣，來購買一些生活必需品。33. How long will you be staying in Beijing? When your bags arrive, we shall contact you and deliver them to you.請(qǐng)問您在北京呆到什么時(shí)候？行李到后，我們會(huì)與您聯(lián)系并送到您指定的地點(diǎn)。34. Please fill out this Certificate of Entru

15、stment, so what when your baggage arrives, we can go to through the customs alities for you.請(qǐng)您填寫一張委托書，這樣行李到后，我們可以代表您接受海關(guān)檢查。35. If we have not found your baggage in three days, please fill in this and post it to the airline office at the address on the envelope. The airline will deal with the compens

16、ation for your losses.如果三天之后，我們還不能找到您的行李，請(qǐng)您填好這張表格，然后根據(jù)信封上的地址寄到航空公司的辦事處。航空公司會(huì)給您解答有關(guān)賠償問題。36. Could you please tell me how long you have had the suitcase and how much you paid for it when you bought it?請(qǐng)問您，這個(gè)箱子使用了多久了？您是多少錢買的？37. Well collect the bag from your house and bring it back after it has been r

17、epaired.我們會(huì)去您家里取行李，為您修好后為您送回去。38. Check-in for your flight is not here .Please go to area G to ask the manager on duty .您的航班不在這辦理登機(jī)手續(xù)。請(qǐng)您到G島問一下值機(jī)經(jīng)理。39. Im sorry ,but we dont accept credit cards here.對(duì)不起，我們不接受信用卡。40. We are in you that due to technical reasons, your flight will be delayed until22:30我們

18、抱歉的通知您，您的航班由于出現(xiàn)機(jī)械故障延誤到22.3041. We dont have any further ination about the flight.我們還沒有得到有關(guān)于航班進(jìn)一步的消息。42. The handle of the suitcase is broken . We need you to sign on this baggage tag.Please sign here.您的箱子把手有破損。您需要在行李條上簽個(gè)字，請(qǐng)?jiān)谶@里簽字。43. How many passengers are there in your group? Please confirm the tot

19、al number of bags in your group.您的團(tuán)里有多少人？請(qǐng)確認(rèn)你團(tuán)里行李總數(shù)。44. Wed like to have passenger with children and infants board the plane first. May board at their own convenience .我們請(qǐng)帶小孩的旅客優(yōu)先登機(jī)。頭等艙和公務(wù)艙的旅客請(qǐng)隨時(shí)登機(jī) 。45. Passengers taking flight BA038, please take all your hand baggage and board at gate No.20.乘坐BA038

20、航班的旅客，請(qǐng)帶好您的全部隨身物品到20號(hào)登機(jī)口登機(jī)。46. Your plane is a Boeing 777 .Would you like a window seat or an aisle seat?您乘坐的是波音777。您需要靠窗座位還是靠走廊的座位？47. How many pieces of baggage do you want to check ?Do you want them to be checked to your final destination or to your first stop ?您有幾件托運(yùn)行李？您是要將他們托運(yùn)到您的目的地還是您的第一站？48.

21、The flight time will be 10 hours and 20 minutes ,and you will arrive in Paris at 16:20.飛行時(shí)間是10：20。到達(dá)巴黎的時(shí)間是16：20。49. The baggage allowance is 20 kilograms for person .Your baggage is 5 kilograms overweight . This is your Excess Baggage .Please take it to counter H1 and pay for the excess there.每人的行李限

22、額是20公斤。年您的行李超重了五公斤。這是您的逾重收費(fèi)單，請(qǐng)您拿好到H1 號(hào)柜臺(tái)交超重費(fèi)。50. Special meals should be booked 24 hours before departure. You are late booking yours. Well need to contact the catering company, but we cant ensure that youll get the meal on board.特殊旅客餐應(yīng)在起飛前二十四小時(shí)訂，您在柜臺(tái)臨時(shí)申請(qǐng)，我們得與配餐部門聯(lián)系一下，但我們不能確?？隙槟暾?qǐng)到。51. The packing

23、of this box is not adequate. Please go over to that counter to have it properly packed. By the way, do you have anything fragile or any valuables in the box?這個(gè)箱子包裝不符合要求，請(qǐng)您到那邊柜臺(tái)打個(gè)包。順便問一下，您這里面有易碎或貴重物品嗎？52. Your baggage is oversized. Please go over there to the Oversized Baggage Counter to check it.您的行

24、李超大，請(qǐng)您到那邊大件柜臺(tái)去辦托運(yùn)。53. Your baggage is made of l. It might damage the conveyor belt. Please check it at the Oversized Baggage Counter.您的行李是金屬質(zhì)地的，可能會(huì)損壞傳送帶，請(qǐng)到大件柜臺(tái)去辦一下托運(yùn)。54. Do you have knives, scissors, or any dangerous goods in the checked baggage?您的托運(yùn)行李里有刀，剪，或是任何危險(xiǎn)物品嗎？撲(522):Part:Basic Sentences 常用句型

25、1. Good morning.早晨好。Welcome to China歡迎來中國。Good-bye. Have a time.再見，祝您旅途愉快2. Good morning. What can I do for you ?早晨好，能幫您什麼忙？Please wait a moment請(qǐng)稍等。3. Please come in.請(qǐng)進(jìn)。Please have a look請(qǐng)看看。Please sit down.請(qǐng)坐。This way please.請(qǐng)走這邊。4. Thank you for your cooperation感謝您合作。Never mind.不用謝。5. Would you pl

26、ease back off a little?請(qǐng)向后退一下。Please be in order, one by one.請(qǐng)按順序，一個(gè)接一個(gè)。6. After you.請(qǐng)您先走。I am sorry.對(duì)不起。I am sorry to have kept you waiting so long.讓您久等。7. Do you understand?您明白了嗎？I see.我懂了。I dont understand.我不明白。Excuse me .打擾了。8. We are waiting for the weather to improve.我們正在等待天氣好轉(zhuǎn)。Well keep you i

27、ned.我們將隨時(shí)通知您。9. Ill take good care of your child to the boarding gate.我們將陪伴您的孩子到等機(jī)口。10. Please fill in the UM .請(qǐng)您填寫這張UM表格。11. Your reservation is already in the standby list.您的訂位已經(jīng)在候補(bǔ)名單了里。What is your nationality?請(qǐng)問您的國籍？12. Your ticket is not confirmed in the computer.您的機(jī)票在電腦里沒有確認(rèn)。13. We havent foun

28、d your baggage yet. We shall continue to look for it and will let you know as soon as we have ination about it.您的行李還沒有找到。我們會(huì)既續(xù)為您查找，一有消息會(huì)馬上通知您。14. There is a suitcase in Paris very similar to yours. Wed like to confirm it with you 在巴黎有一件行李和你的很相象，我們想和您確認(rèn)一下。15. Your bag has been located(found) and itll

29、 arrive in Beijing tomorrow行李已經(jīng)找到。明天會(huì)到北京。16. Your baggage is now in Beijing. Where would you want it delivered?你的行李已經(jīng)到北京，請(qǐng)問我們給您送到哪里？17. You can buy your necessities within 800 Yuan, and you should keep the receipts safe. You will be refunded expenditure by the local airline office.您可購買800以內(nèi)的生活必需品。保留

30、好發(fā)票，回您駐地的航空公司辦事處報(bào)銷。18. We shall transport our baggage by cargo service, and it will arrive at the local cargo terminal. Will you pick up your baggage personally?您的行李我們會(huì)通過貨運(yùn)，給您運(yùn)到當(dāng)?shù)氐臋C(jī)場(chǎng)貨運(yùn)處，請(qǐng)問是您本人去取行李嗎？19. When collecting your baggage at the airport , remember to bring your “Property Irregularity Report

31、.”請(qǐng)您帶好“不正常行李報(bào)告單”到機(jī)場(chǎng)取行李。20. If you cant claim your baggage personally , you may ask some to collect on your behalf. This person whom you authorized with the letter of authorization and identification may pick up your baggage.如果您本人不能親自去取行李，可以出具委托書，委托他人憑有效證件代為領(lǐng)取。21. The service for all flights to Dalia

32、n is provided by another airline . And Im very sorry to tell you that it has refused to accept this sort of baggage .So your baggage might be delayed for a few days. But dont worry well go on negotiating with them , and also we are looking for other ways of transportation. Once we know which flight

33、your baggage is on, well let you know.非常抱歉，因?yàn)樗械酱筮B的航班都是由另外一家公司代理的，他們拒絕接受這種行李，所以您的行李可能要再等幾天能運(yùn)過去；不過，請(qǐng)別擔(dān)心，我們一直與他們協(xié)商解決。同時(shí)也在尋找其他的途徑，一旦確定航班，我們會(huì)馬上通知您。22. We couldnt deliver your baggage because it didnt pass the customs check . Could you please come to the airport in person to make the customs declaration?

34、 If you have any question, you can either contact the customs directly or we can pass on your inquiries.因?yàn)槟男欣畈荒芡ㄟ^海關(guān)檢查，所以我們無法為您運(yùn)送行李，請(qǐng)您本人親自到機(jī)場(chǎng)辦理有關(guān)海關(guān)申報(bào)手續(xù)；如果您有其他問題，您可以與海關(guān)直接聯(lián)系，或由我方代為轉(zhuǎn)達(dá)。23. Please check your bag .If there is no problem with it, please sign here.請(qǐng)檢查一下您的行李是否完好無損，如果沒有問題，請(qǐng)您在這里簽字。24. If your

35、baggage is oversized or irregular, please go to the counter for oversized and irregular baggage beside Conveyer Belt . 大件行李、不規(guī)則行李請(qǐng)您到1號(hào)傳送帶旁邊的大件行李提取處提取。25. Could you tell me in what class you flew?請(qǐng)問您乘坐的是什么艙位？26. Because a customs check is required, you must claim your baggage in Beijing yourself and

36、check it again for your onward destination.由于海關(guān)檢查，您需要在北京自行提取行李，重新辦理托運(yùn)手續(xù)到您的目的地。27. Usually, most delayed luggage arrives on the following flight.根據(jù)我們的經(jīng)驗(yàn)，大部分行李會(huì)搭乘下一航班到達(dá)。28. Do you have a mileage card?請(qǐng)問您有里程卡嗎？29. You baggage has exceeded the weight limit. Have you paid for the excess?您的托運(yùn)行李重量超出了限額，請(qǐng)問您

37、付過超重費(fèi)了嗎？30. Did you put your name and address on the suitcase? Do you remember the brand of the suitcase?請(qǐng)問您在行李上留有姓名、地址嗎？您記得行李的品牌嗎？31. Does your suitcase have any special features?請(qǐng)問您的行李有什么明顯的特征嗎？32. The airline apologizes for causing you such inconvenience on the trip. And it will provide you with

38、400 Yuan to buy some necessities.航空公司對(duì)給您旅途帶來不便表示歉意，并提供給您四百元人民幣，來購買一些生活必需品。33. How long will you be staying in Beijing? When your bags arrive, we shall contact you and deliver them to you.請(qǐng)問您在北京呆到什么時(shí)候？行李到后，我們會(huì)與您聯(lián)系并送到您指定的地點(diǎn)。34. Please fill out this Certificate of Entrustment, so what when your baggage

39、 arrives, we can go to through the customs alities for you.請(qǐng)您填寫一張委托書，這樣行李到后，我們可以代表您接受海關(guān)檢查。35. If we have not found your baggage in three days, please fill in this and post it to the airline office at the address on the envelope. The airline will deal with the compensation for your losses.如果三天之后，我們還不

40、能找到您的行李，請(qǐng)您填好這張表格，然后根據(jù)信封上的地址寄到航空公司的辦事處。航空公司會(huì)給您解答有關(guān)賠償問題。36. Could you please tell me how long you have had the suitcase and how much you paid for it when you bought it?請(qǐng)問您，這個(gè)箱子使用了多久了？您是多少錢買的？37. Well collect the bag from your house and bring it back after it has been repaired.我們會(huì)去您家里取行李，為您修好后為您送回去。38.

41、 Check-in for your flight is not here .Please go to area G to ask the manager on duty .您的航班不在這辦理登機(jī)手續(xù)。請(qǐng)您到G島問一下值機(jī)經(jīng)理。39. Im sorry ,but we dont accept credit cards here.對(duì)不起，我們不接受信用卡。40. We are in you that due to technical reasons, your flight will be delayed until22:30我們抱歉的通知您，您的航班由于出現(xiàn)機(jī)械故障延誤到22.3041. We

42、 dont have any further ination about the flight.我們還沒有得到有關(guān)于航班進(jìn)一步的消息。42. The handle of the suitcase is broken . We need you to sign on this baggage tag.Please sign here.您的箱子把手有破損。您需要在行李條上簽個(gè)字，請(qǐng)?jiān)谶@里簽字。43. How many passengers are there in your group? Please confirm the total number of bags in your group.您

43、的團(tuán)里有多少人？請(qǐng)確認(rèn)你團(tuán)里行李總數(shù)。44. Wed like to have passenger with children and infants board the plane first. May board at their own convenience .我們請(qǐng)帶小孩的旅客優(yōu)先登機(jī)。頭等艙和公務(wù)艙的旅客請(qǐng)隨時(shí)登機(jī) 。45. Passengers taking flight BA038, please take all your hand baggage and board at gate No.20.乘坐BA038航班的旅客，請(qǐng)帶好您的全部隨身物品到20號(hào)登機(jī)口登機(jī)。46. Yo

44、ur plane is a Boeing 777 .Would you like a window seat or an aisle seat?您乘坐的是波音777。您需要靠窗座位還是靠走廊的座位？47. How many pieces of baggage do you want to check ?Do you want them to be checked to your final destination or to your first stop ?您有幾件托運(yùn)行李？您是要將他們托運(yùn)到您的目的地還是您的第一站？48. The flight time will be 10 hours

45、and 20 minutes ,and you will arrive in Paris at 16:20.飛行時(shí)間是10：20。到達(dá)巴黎的時(shí)間是16：20。49. The baggage allowance is 20 kilograms for person .Your baggage is 5 kilograms overweight . This is your Excess Baggage .Please take it to counter H1 and pay for the excess there.每人的行李限額是20公斤。年您的行李超重了五公斤。這是您的逾重收費(fèi)單，請(qǐng)您拿好

46、到H1 號(hào)柜臺(tái)交超重費(fèi)。50. Special meals should be booked 24 hours before departure. You are late booking yours. Well need to contact the catering company, but we cant ensure that youll get the meal on board.特殊旅客餐應(yīng)在起飛前二十四小時(shí)訂，您在柜臺(tái)臨時(shí)申請(qǐng)，我們得與配餐部門聯(lián)系一下，但我們不能確保肯定為您申請(qǐng)到。51. The packing of this box is not adequate. Plea

47、se go over to that counter to have it properly packed. By the way, do you have anything fragile or any valuables in the box?這個(gè)箱子包裝不符合要求，請(qǐng)您到那邊柜臺(tái)打個(gè)包。順便問一下，您這里面有易碎或貴重物品嗎？52. Your baggage is oversized. Please go over there to the Oversized Baggage Counter to check it.您的行李超大，請(qǐng)您到那邊大件柜臺(tái)去辦托運(yùn)。53. Your baggag

48、e is made of l. It might damage the conveyor belt. Please check it at the Oversized Baggage Counter.您的行李是金屬質(zhì)地的，可能會(huì)損壞傳送帶，請(qǐng)到大件柜臺(tái)去辦一下托運(yùn)。54. Do you have knives, scissors, or any dangerous goods in the checked baggage?您的托運(yùn)行李里有刀，剪，或是任何危險(xiǎn)物品嗎？aircraft crew, air crew 機(jī)組, 機(jī)務(wù)人員pilot 駕駛員, 機(jī)長(zhǎng)co-pilot, second pilot 副駕駛員navigator 領(lǐng)航員steward 男服務(wù)員stewardess, hostess 空中小姐radio operator 報(bào)務(wù)員Bairliner 班機(jī)monoplane 單翼飛機(jī)