關(guān)于索賠的對(duì)話

1、關(guān)于索賠的對(duì)話倫敦一家進(jìn)口行的代表約琴夫-帕麥先生正在訪問(wèn)中國(guó)，自幾天前他抵達(dá)廣州，他就一直參加廣州交易會(huì)。他受倫敦總公司的指示，要和中國(guó)外貿(mào)公司廣州分公司的唐同志聯(lián)系，商談索賠案件。唐是代表上海分公司處理這一案件的。Palmer:Hello,MrTang,howareyou?Itisnicetomeetyouagain.帕：唐先生，你好。又見(jiàn)到你感到愉快。Tang:Howareyou,MrPalmer.It'sreallyapleasuretoseeyouhereagain.IdohopeyouhavehadaveryenjoyabletripfromLondon.唐：帕麥先生，你好

2、。在這兒又見(jiàn)到你，實(shí)在榮幸。你從倫敦回來(lái)，希望你這次旅途快樂(lè)。Palmer:Imustconfessthattheairtripisreallyalongone.But,yousee,theair-linesareverycomforablesothatonedoesnotfeeltiredatalltheendofthejourney.帕：我該承認(rèn)這次乘飛機(jī)航程夠長(zhǎng)的了。但是你知道，客機(jī)非常舒適，到終點(diǎn)時(shí)一點(diǎn)不感到勞累。Tang:Gladyouhavehadapleasanttrip.Ihavetodoubtyouarecomfortablysettledandfindthingsatthe

3、hotelsatisfactory.唐：你旅途愉快我也高興。想必你已安頓下來(lái)，旅館設(shè)備都還滿意。Palmer:Everythingisperfect,thankyou.Well,now,MrTang,ifyoudon'tmind.I'lltalkshopwithyoudirectly.帕：謝謝你，一切都美滿。噢，唐先生，要是你不介意的話，現(xiàn)在咱們直截了當(dāng)談?wù)剺I(yè)務(wù)吧。Tang:Perfectlyallrightwithme.Infact,we'dbettertalkoverourbusinessfirstandthenhaveachatafterwards.Youwish

4、totakeupthesubjectoftheArbutus,don'tyou?唐：那很好，說(shuō)實(shí)話，我們最好先談業(yè)務(wù)，然后再聊聊。你想提出楊梅的事，是不是？Palmer:That'sright.Yousee,MrTang,youhaveprobablybeenadvisedoftheseriousdamagedonetothelastconsignmentof60casesofArbutus.UponitsarrivalinLondononboardS.S.Corna,itwasfound,muchtoourregret,thatabout50%ofthecaseswerele

5、aking.CloserinspectionbytheHealthOfficersshowedthatthecontentswereconsideredunfitforhumanconsumption.帕：是，唐先生，也許你早已接到通知，最后一批60箱楊梅損壞嚴(yán)重?！翱履取陛喌竭_(dá)倫敦時(shí)，我們發(fā)現(xiàn)其中有百分之五十左右是漏的，對(duì)此我們感到十分遺憾。經(jīng)衛(wèi)生檢疫所官員仔細(xì)檢查，認(rèn)為內(nèi)裝的食品不再可以供人們食用。Tang:Justaminute,ifyouplease,MrPalmer.HaveyourpeopleinLondondiscoveredwhatweretheexactcausesofthe

6、leakage?Itwasratherasingularcase,forthounsandsoftonsofthisproducthavebeenexportedandthisseemstobetheonlycaseofhavingbeendamagedenroute.唐：帕麥先生，稍等一等。我請(qǐng)問(wèn)，在倫敦你們有人發(fā)現(xiàn)漏的確切原因是什么？這樣的事還只有這么一次。我們已經(jīng)出口了幾千噸，在中途損壞的看來(lái)僅此頭一回。Palmer:IamsorryIhavetosayitwasnotenroute.ItwasdefinitelydamagedpriortoloadingontotheS.SCorna.

7、Youmaythinkitasingularcase,yetthefactremainsthatthishasmadeitnecessaryforustofileaclaimonyou.Here,Mr.Tang,IhavebroughtalongwithmethecertificateissuedbytheLondonHealthOfficer.Itspeaksforitself.Astothecauses,closerinspectionandexaminationbyourcargohandlingpeoplerevealedthattheleakageofjuicewasbroughta

8、boutbydamagedtins.Theywereevidentlybrokenthroughcarelesshandlingwhilebeingloadedintotheship'sholdinShanghaidock.帕：很抱歉，我得說(shuō)明，損壞不是發(fā)生在運(yùn)輸途中，是在裝上“柯娜”輪之前，你可能認(rèn)為這是獨(dú)一無(wú)二罕見(jiàn)的事?？墒呛?jiǎn)單的事實(shí)就是如此，我們有必要向你提出索賠。唐先生，這兒有倫敦衛(wèi)生檢疫所官員發(fā)的證書(shū)，書(shū)上寫得的一清二楚。我們經(jīng)辦裝卸的人仔細(xì)檢察過(guò)，看出果汁漏出的原因是罐頭損壞池。很明顯，當(dāng)貨在上海碼頭搬運(yùn)裝船時(shí)，因操作不慎造成損壞貨物。Tang:AsIhavesaidbef

9、ore,thewholebusinessismostunfortunate.Wehavenevercomeacrosssuchacaseofdamageduringloading.唐：我剛才講過(guò)，這件事實(shí)在是很不幸。我們從沒(méi)有遇到罐頭正在裝船時(shí)發(fā)生損壞的事。Palmer:IhavetoremindyouthatourtermsareC.I.FLondonport.WhilewehavefullconfidenceinyourCommoditiesInspectionBureauinitscapacityofqualityinspection,thisisacasewhichoccuredaft

10、ertheirsamplingandanalysisattheworks.Andthebrokentinsthroughcarelesshandlinganddeteriorationofcontentsenroutenecessarilyaboutthisstateofaffairs.Now,MrTang,youarewellawarethatourbusinesshasjuststartedthisbranchofactivitesandthelossesthussustainedwillbeablowtothisdepartment.Iamsureyouwillthinkitfairon

11、ourpartwhenwesuggestthatthetotalvalueoftheparcelshouldbereducedby50%andthatyoushouldgiveusanallowancebywayofcreditfortheamounttobesetagainstourfuturepurchasesofcannedfruitsfromyou.帕：我得提醒你，我們成交的條款是倫敦到岸價(jià)。雖然我們對(duì)你商品檢驗(yàn)局檢驗(yàn)品質(zhì)的能力是信任的，可是損壞是在工廠中抽樣化驗(yàn)之后發(fā)生的，操作不慎，罐頭損壞，中途貨物變質(zhì)，必然會(huì)造成這個(gè)情景。唐先生，你很清楚我們才開(kāi)始經(jīng)營(yíng)這項(xiàng)業(yè)務(wù)，蒙受的損失將對(duì)業(yè)務(wù)

12、部門是一個(gè)打擊。我建議這批貨從總價(jià)中削減百分之五十，我肯定說(shuō)，是公平的。請(qǐng)你給予補(bǔ)貼，這款就用于將來(lái)向你們訂購(gòu)罐頭水果時(shí)沖銷。Tang:Tobefairtoyourcompany,IamdirectedbymyShanghaiBranchtosettlethisissuewithyouamicablyonconditionthatyougiveusacertificateissuedbyyourHealthDepartment.Nowthatthisisaavailable,Ithinkeverythingwillbeinorder.唐：上海分公司給我提示，對(duì)于你公司辦事要公平,要和你友好解決

13、問(wèn)題，可是有一個(gè)條件,衛(wèi)生檢疫所官員發(fā)的證書(shū)要給我們?，F(xiàn)在證書(shū)已經(jīng)有了，我想萬(wàn)事俱備。Palmer:Iamsogladtohearofyourreadyagreement.Yourfairnessinbusinessdealingsisreallyunsurpassed.shallwesendyoualetterconfirmingthis?帕：聽(tīng)到你這么痛快地同意，我很高興。辦理業(yè)務(wù)這么公平，真的誰(shuí)也比不上你。我們將寄信給你證實(shí)這個(gè)協(xié)議，好嗎？Tang:Assoonsasyousendusaletterconfirmningthisconversation,we'llsendyouareplyimmediately.唐：你們寄出證實(shí)這次談話的信之后，我們立刻答復(fù)。Palmer:Thankseversomuchforyourco-operation,MrTang.Good-b