劍橋商務(wù)英語(yǔ)教程unit2Occupation

1、Objectives Ask for and give personal and job-related information Answer and get through on the phone Say letters and spell Say telephone numbers Content Objectives Focus 2.1 Saying what you do 2.2 Telephoning 2.3 Finding out information about people Sum-up Assignment 2.1 Saying what you do Content 1

2、 What information is provided in the cards? company card owner position, the address of the company, the contacting ways ContentA ListenDoes the caller want to speak to Robert Brown or George Braun?B. General jobs in business Accountant 會(huì)計(jì) Secretary 秘書(shū) Lawyer 律師 Typist 打字員 Engineer 工程師 Sales manager

3、 銷(xiāo)售經(jīng)理 Receptionist 接待員 Executive 行政管理人員 Supervisor 指導(dǎo)員 ContentDo you know this ? Professional & technical a person who has obtained a degree in a professional field, who shall do his job with the specialized knowledge or skills. Administrative management of business operations; the act of directing

4、people Clerical & office relating to clerks and office work Put the jobs in the box under correct headings. Suggested answer：Professional & technicalAdministrativeClerical & officelawyerSales managersecretaryaccountantexecutivetypistengineersupervisorreceptionistdoctoradministratorSales clerk Conten

5、t Majority 大部分的 Most people or things Opposite反義詞 minority少數(shù)的 Major 主要的 重要的 opposite minor 1. having very serious or worrying results Mayor problem 2. very large or important major role/part/factor etc. manufacture mnjfkt 制造 1.to use machines to make goods or materials, usually in large numbers or a

6、mounts commerce uncountable 貿(mào)易，商業(yè) the buying and selling of goods and services Synonym同義詞- trade Commercial商業(yè)的，營(yíng)利的 e.g. The film was a huge commercial success. Our top priorities當(dāng)務(wù)之急 must be profit利益 and commercial growth商業(yè)增長(zhǎng). sector sekt 部門(mén)，扇形 a part of an area of activity, especially of business,

7、trade etc sector of 部門(mén)的 the agricultural sector of the economy 農(nóng)業(yè)部門(mén)的經(jīng)濟(jì) workforce wkfs 勞動(dòng)力 the force of workers available not only. but also I like not only apples but also bananas . Remaining剩下的 剩余的 the remaining people or things are those that are left when the others have gone, been used, or been

8、dealt Listening The majority of the people in Singapore works in manufacturing, commerce and the service sectors. A total of 11.5% of the workforce are professional or technical worker; by that I mean people like accountants, engineers, and lawyers. A further 7% are employed in administrative jobs.

9、These are executives and managers, supervisors and so on. 15.5% of the workforce have clerical or office jobs. Thats not only office clerks, but also secretaries, typists and receptionists. Just over a third of all jobs are in production, 36% to be exact. The remaining 30% work in other fields, such

10、 as sales.Goals: To manage to use basic telephone English: Introducing yourself Asking who is on the telephone Asking for Someone Connecting Someone How to reply when someone is not available Taking a Message 2.2 TelephoningA Listen and find: How many people does she talk to? Who does she want to ta

11、lk to? ContentMake a phone call Introducing yourself & asking who is on the telephone This is XX. XX speaking. Excuse me, who is that?Can I ask who is calling, please? Asking for someone & Connecting someone Can I have extension(電話(huà)分機(jī) ) 321? Could I speak to.? Is Jack in? (informal idiom meaning: Is

12、Jack in the office? ) Ill put you through Can you hold the line? Can you hold on a moment?how to reply when someone is not available Im afraid . is not available at the moment. The line is busy. (when the extension requested is being used)Mr. Jackson isnt in. Mr. Jackson is out at the moment.Taking

13、a Message Could (Can, May) I take a message?Could (Can, May) I tell him who is calling?Would you like to leave a message?Waiting for the callWhy dont you try again in an hour？一個(gè)小時(shí)后您再打過(guò)來(lái)，好嗎？一個(gè)小時(shí)后您再打過(guò)來(lái)，好嗎？Would you mind waiting a few minutes？您等一會(huì)兒好嗎？您等一會(huì)兒好嗎？Ill just trying to find him我正試著找他呢。我正試著找他呢。Y

14、esGo ahead，please是的，請(qǐng)講。是的，請(qǐng)講。Im sorry，but he is in a meeting now很抱歉，他正在開(kāi)會(huì)。很抱歉，他正在開(kāi)會(huì)。The best time to catch him would be 5 30最容易找到他的時(shí)間是最容易找到他的時(shí)間是5 30。Line is busyCould I have extension 239，please？請(qǐng)轉(zhuǎn)接分機(jī)請(qǐng)轉(zhuǎn)接分機(jī)239。Im sorry the numbers engaged對(duì)不起，這個(gè)電話(huà)有人在打。對(duì)不起，這個(gè)電話(huà)有人在打。The line is free nowIll put you throu

15、gh不占線(xiàn)了，我?guī)湍硬徽季€(xiàn)了，我?guī)湍舆^(guò)去過(guò)去 142The number is busy now電話(huà)占線(xiàn)。電話(huà)占線(xiàn)。Well，its ringing，go ahead，please通了，請(qǐng)講話(huà)。通了，請(qǐng)講話(huà)。And it took me quite a long time getting to you好不容易才給好不容易才給你打通你打通 Ive been busy on the phone我一直在通話(huà)。我一直在通話(huà)。Answer a phone call in business situation Hello or Good morning/afternoon Company name,

16、office how can I help you? ContentCallerIntroduce yourself Hello, good morning This is The called ask the caller to repeat Can you repeat you your name please? Can you say your name again? Can you spell your name please? How do you spell your name?The caller- repeat and request Could I speak to .,pl

17、ease? Id like to speak to Is in at the moment? Can you put me through to ?The calledYes, please hold on. Im sorry. is not at the office at the moment. Can I take a message? Im sorry. is at a meeting. You can leave a message or call him in an hour. Role-play A: Caller- Tom Brown/ Susan Green Sales ma

18、nager of AEC group want to speak to Mr. Li B: Called- Mr Lis assistant Li is at a meeting JVC 日本勝利公司（日本株式會(huì)社，Victor Company of Japan, Limited），公司英文簡(jiǎn)稱(chēng)為JVC；在中國(guó)大陸、臺(tái)灣也可適用正式譯名杰偉世；香港曾譯作星牌，但于1990年代開(kāi)始已經(jīng)甚少人用這個(gè)譯名。JVC是一間日本消費(fèi)性與專(zhuān)業(yè)電子企業(yè)，總部設(shè)在日本橫濱，成立于1927年。該公司最為人熟悉就是展示日本第一臺(tái)電視機(jī)及發(fā)明了VHS系統(tǒng)(家用錄像系統(tǒng)) 。 IBMIBM（國(guó)際商業(yè)機(jī)器公司）或萬(wàn)國(guó)商業(yè)

19、機(jī)器公司，簡(jiǎn)稱(chēng)IBM（International Business Machines Corporation）?？偣驹诩~約州阿蒙克市。1924年托馬斯沃森創(chuàng)立于美國(guó)，是全球最大的信息技術(shù)和業(yè)務(wù)解決方案公司，擁有全球雇員 30多萬(wàn)人，業(yè)務(wù)遍及160多個(gè)國(guó)家和地區(qū)。該公司創(chuàng)立時(shí)的主要業(yè)務(wù)為商業(yè)打字機(jī)，之后轉(zhuǎn)為文字處理機(jī)，然后到計(jì)算機(jī)和有關(guān)服務(wù)，2011年IBM在中韓兩國(guó)行賄被罰1000萬(wàn)美元。2013年9月19日，IBM收購(gòu)了英國(guó)商業(yè)軟件廠商Daeja Image Systems，打算將其并入軟件集團(tuán)和企業(yè)內(nèi)容管理(ECM)業(yè)務(wù)。2014年1月9日，IBM宣布斥資10億美元組建新部門(mén)，負(fù)責(zé)公司最

20、新電腦系統(tǒng)Watson。1 北京時(shí)間2014年12月17日，歐盟委員會(huì)表示，已批準(zhǔn)了漢莎航空公司將其IT基礎(chǔ)設(shè)施部門(mén)出售給美國(guó)國(guó)際商用機(jī)器公司(IBM)的交易。2 2016年6月8日，2016年BrandZ全球最具價(jià)值品牌百?gòu)?qiáng)榜公布，IBM 排第10名。BASF 巴斯夫股份公司（BASF SE），縮寫(xiě)B(tài)ASF是由以前的全名Badische Anilin-und-Soda-Fabrik（巴登苯胺蘇打廠）而來(lái)，是一家德國(guó)的化工企業(yè)，也是世界最大的化工廠之一。巴斯夫集團(tuán)在歐洲、亞洲、南北美洲的41個(gè)國(guó)家擁有超過(guò)160家全資子公司或者合資公司。公司總部位于萊茵河畔的路德維希港，它是世界上工廠面積最大的

21、化學(xué)產(chǎn)品基地。 ICI ICI（Imperial Chemical Industries）是英國(guó)帝國(guó)化學(xué)工業(yè)集團(tuán)的簡(jiǎn)稱(chēng)，其前身是英國(guó)卜內(nèi)門(mén)公司（Brunner Mond&Co）是聞名的純堿與肥料的制造廠商，是一個(gè)全球性的化工集團(tuán)，是財(cái)富世界500強(qiáng)企業(yè)之一、全球最大的建筑裝飾漆供應(yīng)商之一，在全球化工行業(yè)名列前十。ICI成立于1926年，由當(dāng)時(shí)英國(guó)4間最大的化工公司合并而成，總部設(shè)在英國(guó)。該公司于2008年正式被荷蘭皇家阿克蘇諾貝爾公司（來(lái)威漆母公司）收購(gòu)。 BMW 寶馬 （德國(guó)汽車(chē)品牌） 寶馬德系三大豪華品牌之一，寶馬的車(chē)系有1、2、3、4、5、6、7、i、X、Z、等幾個(gè)系列，還有在各系基礎(chǔ)上

22、進(jìn)行改進(jìn)的M系（寶馬官方的高性能改裝部門(mén)）。 寶馬公司創(chuàng)建于1916年，總部設(shè)在德國(guó)慕尼黑。 BMW的藍(lán)白標(biāo)志,寶馬總部所在地巴伐利亞州州旗的顏色。百年來(lái)，寶馬汽車(chē)由最初的一家飛機(jī)引擎生產(chǎn)廠發(fā)展成為以高級(jí)轎車(chē)為主導(dǎo)，并生產(chǎn)享譽(yù)全球的飛機(jī)引擎、越野車(chē)和摩托車(chē)的企業(yè)集團(tuán)，名列世界汽車(chē)公司前列。寶馬也被譯為“巴依爾”。AEG AEG是貴陽(yáng)市工業(yè)與信息化委員會(huì)承辦的游戲競(jìng)技賽事。 由中華人民共和國(guó)文化部文化產(chǎn)業(yè)司、中華人民共和國(guó)工業(yè)和信息化部軟件服務(wù)司、貴州省文化廳、貴州省經(jīng)濟(jì)和信息化委員會(huì)、貴陽(yáng)市人民政府主辦，承辦方為貴陽(yáng)市工業(yè)與信息化委員會(huì)、貴陽(yáng)市文化局、貴州奕耀文化信息傳媒有限公司并攜手亞太動(dòng)漫

23、協(xié)會(huì)共同在“爽爽的貴陽(yáng)”完成1-3 這一次盛會(huì)4 。 AEG電子競(jìng)技聯(lián)賽旨在推動(dòng)中國(guó)電子競(jìng)技產(chǎn)業(yè)的正規(guī)化發(fā)展，推動(dòng)中國(guó)電子競(jìng)技項(xiàng)目的健康運(yùn)營(yíng)，打造屬于中國(guó)人自己的電子競(jìng)技頂級(jí)賽事。AT&T AT&T公司（英語(yǔ)：AT&T Inc.，原為American Telephone & Telegraph的縮寫(xiě)，也是中文譯名美國(guó)電話(huà)電報(bào)公司由來(lái)，但近年來(lái)已不用全名），是一家美國(guó)電信公司，美國(guó)第二大移動(dòng)運(yùn)營(yíng)商，創(chuàng)建于1877年，曾長(zhǎng)期壟斷美國(guó)長(zhǎng)途和本地電話(huà)市場(chǎng)。 AT&T在近120年中，曾經(jīng)過(guò)多次分拆和重組。目前，AT&T是美國(guó)最大的本地和長(zhǎng)途電話(huà)公司，總部曾經(jīng)位于得克薩斯州圣安東尼奧，2008年搬到了得州

24、北部大城市達(dá)拉斯。 AT&T也是美國(guó)NBA聯(lián)盟圣安東尼奧馬刺的球館 英語(yǔ)名AT&T Center。 2.3 Finding information about people A. What information is normally on business cards? Company name Card owner: full name Position Address Contacting ways : telephone number, fax number, email addressCheck your answers Oliveira Rua cachambi 2, 22260

25、-000 Rio de Janeiro, Brazil 355 21 3946845 Oceania Sales representative 813 3827 4848 .jpWhat questions can you ask to find out the information? whats her surname? Whats her address? Whats her fax number? Who does she work for? What does he do? Whats his telephone number? Does he have a E-mail address?Ask to get information 1. Reed Computers Paul Murray Software engineer Clonard Road, Wexford, Ireland Tel: 353 53 81 348 Fax:353 53 79 002Ask to get information 2. Data Design B.V. Jan Timmer Sales Representative Marconistraat 12, Rotteram, Holland