IT常用詞匯匯總

1、專(zhuān)業(yè)公司：Strategic Business Unit/ SBU產(chǎn)業(yè)基地：Industrial Bases區(qū)域公司：Regional Companies2.集團(tuán)公司部門(mén)名稱(chēng):工會(huì)：Labour Union辦公室：Office黨辦： Office of Party Committee生產(chǎn)經(jīng)營(yíng)辦：Office of Production Operation安全環(huán)保部：Department of Safety & Environment Protection人事部：Personnel Department黨委組織部：Organization Department under Party Commi

2、ttee財(cái)務(wù)部：Financial Department資產(chǎn)部：Assets Department規(guī)劃發(fā)展部：Planning and Development Department監(jiān)事部：Supervision Department紀(jì)律檢查委員會(huì)：Discipline and Inspection Committee企劃部：PR Department黨委宣傳部：Publicity Department under Party Committee管信部：Management & IT Department；科技部：Department of Science and Technology機(jī)關(guān)事務(wù)局

3、：Bureau of Internal Affairs3.IT服務(wù)中心部門(mén)：信息技術(shù)服務(wù)中心（ITSC）：Information Technology Service Center綜合處 (GAO)： General Adm. Office ERP能力中心 (ERP CC)：ERP Competence Center商務(wù)智能中心：(BICC): Business Intelligence Capability Center質(zhì)量部 (QMD)：Quality Management DepartmentIT標(biāo)準(zhǔn)化中心 (SC) ：IT Standardization Center數(shù)據(jù)中心：（DC）

4、：Data Center客戶(hù)服務(wù)中心：（CSC） Customer service center業(yè)務(wù)系統(tǒng)運(yùn)行部：（BSOD） Business System Operation Department4.常用專(zhuān)業(yè)詞匯: (業(yè)務(wù)板塊)有機(jī)硅：Silicone 研發(fā)中心：R&D Center權(quán)限:Authorization 全球模板：Global Template改造：Transformation機(jī)房：Sever room現(xiàn)場(chǎng)支持：Onsite Support核心模版組：Kernel Module Group 5. IT方面；上線(xiàn)：Rollout；專(zhuān)線(xiàn)：Leased line；檢查：Check實(shí)施:

5、Implement轉(zhuǎn)儲(chǔ)：ship backup data to NAS；驗(yàn)收:Acceptance支持：Support演練：Training 遷移：Migration運(yùn)維：Operation and maintenance主數(shù)據(jù):Master data回歸測(cè)試:Regression Test模擬運(yùn)行：Dry Run;單元測(cè)試：Unit testing開(kāi)發(fā)模型:Development model傳輸請(qǐng)求:Change Requests集成測(cè)試：Integration testingIT基礎(chǔ)設(shè)施(基礎(chǔ)架構(gòu)）：IT infrastructure標(biāo)準(zhǔn)化機(jī)房：Standardized server ro

6、oms解決方案管理器；Solution manager業(yè)務(wù)流程管理BPM Business Process Management 信息技術(shù)基礎(chǔ)架構(gòu)庫(kù) ITIL Information Technology Infrastructure Library 6. 管理類(lèi)（入職）培訓(xùn)：（onboard） Training審批:Approval附件：Attachment.監(jiān)督： Supervise 報(bào)表: Report forms狀態(tài): Situation持續(xù)：Continue處理：Disposal解決：Solve 協(xié)調(diào)：Coordinate落實(shí)：Nail down ; Confirm成本中心；Cost

7、 center利潤(rùn)中心；Profit center科學(xué)發(fā)展觀(guān):Scientific outlook on development7. 常用縮寫(xiě)B(tài)W 數(shù)據(jù)倉(cāng)庫(kù) Business Information WarehouseEP 企業(yè)門(mén)戶(hù) Enterprise portalHR 人事管理 Human resources KPI 關(guān)鍵業(yè)績(jī)指標(biāo) Key Performance IndicatorMRP 物料需求計(jì)劃 Material requirement planningOA 辦公智能化 Office AutomationP11系統(tǒng)：BW生產(chǎn)系統(tǒng)Q11 Q12系統(tǒng): BW測(cè)試系統(tǒng)T11系統(tǒng)：BW培訓(xùn)系

8、統(tǒng) FS 功能文檔說(shuō)明 Function specification DocumentTS 技術(shù)文檔說(shuō)明 Technical SpecificationFI 財(cái)務(wù)會(huì)計(jì) Financial AccountingCO 管理會(huì)計(jì)： E2 _9 Q! v?( p6 w2 g. JManagement accounting MM 物料管理 Material ManagementSD 銷(xiāo)售與分銷(xiāo) Sales and DistributionPP 生產(chǎn)計(jì)劃 Production PlanningPM 設(shè)備管理 Plant ManagementQM 質(zhì)量管理 Quality ManagementEHS 環(huán)境健

9、康與安全 Environmental Health and safety8. 網(wǎng)絡(luò)詞匯網(wǎng)管協(xié)議 SNMP: Simple network management protocol互聯(lián)網(wǎng)控制信息協(xié)議 ICMP: Internet control message protocol地址解析協(xié)議 ARP: Address resolution protocol 傳輸控制協(xié)議 TCP: Transmission control protocol 用戶(hù)數(shù)據(jù)報(bào)協(xié)議 UDP: User datagram protocol 簡(jiǎn)單郵件傳輸 SMTP: Simple mail transfer protocol 域名

10、服務(wù)器 DNS: Domain name service 組播地址 Multicast 虛擬專(zhuān)網(wǎng) VPN: Virtual private networks 安全套接層 SSL: Secure sockets layer 點(diǎn)對(duì)點(diǎn)協(xié)議 PPP: Point to Point protocol 路由信息協(xié)議 RIP: Routing Information protocol 開(kāi)放的最短路徑優(yōu)先協(xié)議 OSPF: OPen shortest path firstHDLC協(xié)議 HDLC: High level datalink control protocol 路由器 Routers 交換機(jī) Switc

11、h 子網(wǎng) Subnet 同步光纖網(wǎng) SONET 拓?fù)浣Y(jié)構(gòu) Topology 不間斷電源 UPS 局域網(wǎng) LAN 廣域網(wǎng) WAN 9.硬件設(shè)備詞匯表不間斷電源：UPS蓄電池：Battery恒溫恒濕機(jī)：Constant temperature and humidity machine機(jī)柜： Cabinet發(fā)電機(jī)：Generator互頭開(kāi)關(guān)：ATS等離子顯示屏：PDP空調(diào)柜機(jī)：Air Conditioner多聯(lián)機(jī)空調(diào)： Muti-line air conditioner熱水器： Heater水泵：Pump潤(rùn)滑油：Lubricating oil防凍液：Antifreeze投影儀：Projector投影

12、幕：Screen硬盤(pán)錄像機(jī)：DVRDVD播放機(jī)：DVD player廣播主機(jī)：Radio Host功放機(jī)：Amplifier防火門(mén)：Fire Door防火玻璃隔斷：Fire-resistant glass配電柜：Distribution Cabinet緊急照明電源：EPSVGA矩陣：VGA Matrix工控機(jī)：IPC電話(huà)交換機(jī)：PBX滅火器：Extinguisher家具：Furniture窗簾：Curtain電梯:Elevator安防：Security消防通道鎖：Fire Channel Lock介質(zhì)柜：Media cabinet資料柜：Information Stands切換矩陣：KVM門(mén)禁

13、：Access掌紋機(jī)：Fingerprint Machine視頻監(jiān)控系統(tǒng)：CCTV油箱：Tank10.ERP系統(tǒng)詞匯企業(yè)資源計(jì)劃 (ERP)： Enterprise Resource Planning 制造資源計(jì)劃(MRP) ：Manufacturing Resource Planning 物料需求計(jì)劃(MRP)： M$ A: O- O+ Z) g3 OMMMaterial requirements planning 驗(yàn)收 Acceptance 批準(zhǔn) Approval 預(yù)期儲(chǔ)備 Anticipation inventory ; R9 V5 _/ v* _6 O, 物料清單(BOM)： * )

14、C. _, B: n/ B( q4 Y; BBill of materials 批流程：Batch process 閉環(huán)MRP ：Closed-loop MRP計(jì)算機(jī)輔助工藝設(shè)計(jì)(CAPP) ：Computer-aided process planning 計(jì)算機(jī)輔助軟件工程(CASE)：Computer-aided software engineering 計(jì)算機(jī)輔助設(shè)計(jì)(CAD)： Computer-aided design 計(jì)算機(jī)輔助制造(CAM) ：Computer-aided manufacturing 計(jì)算機(jī)集成制造系統(tǒng)(CIMS) ：Computer integrated man

15、ufacturing system 配置 Configuration 顧問(wèn)Consultant 面向客戶(hù)制造管理系統(tǒng)(COMMS)：Customer oriented manufacturing management system ( a* a) W7 + ; Q4 R$ TCC C% 1 g, E( g3 + z9 決策支持系統(tǒng) v; M2 u6 O! 7 I, S; 2 # # u* pDecision support system 分布式(DMRP)：MRP Distributed MRP 分銷(xiāo)資源計(jì)劃(DRP)：Distribution resource planning 分銷(xiāo)需求計(jì)劃

16、 Distribution requirements planning 離散型生產(chǎn)) P0 L* N) u; , C1 B2 PDiscrete manufacturing 派工單r1 - 5 K$ ! Z- . aDispatch list 需求管理Demand management 最早定單完成日期 Earliest due date 評(píng)價(jià)Evaluation 作業(yè)現(xiàn)場(chǎng)庫(kù)存 * V% f ?! c0 ; f# C. t% RFloor stock 人力資源計(jì)劃 Human resources (HR) 7 J. e8 W: / N* |6 t* I; B9 ; s/ d6 $ . 實(shí)施 I

17、mplement 庫(kù)存Inventory 庫(kù)存管理(IM)： Inventory management 庫(kù)存(資金)周轉(zhuǎn)次數(shù)：Inventory turnover/turns 物料：Item, material, part / M5 lJ+ L6 SKK關(guān)鍵用戶(hù) Key user . j2 h+ i ! X制造執(zhí)行系統(tǒng)(MES)：7 T C( W8 n; S. L, H5 _Manufacturing executive system 管理信息系統(tǒng)(MIS)：Management information system 最小庫(kù)存余量 Minimum balance 最小訂購(gòu)量(MOQ) ：Min

18、imum order quantity 最大供應(yīng)量(MSQ)：Maximum supply quantity 產(chǎn)品或物料（英文/中文）描述 Object description (English/Chinese) 定貨策略O(shè)rder policy 優(yōu)化生產(chǎn)技術(shù)(OPT) ：Optimized Production Technology , E; G+ y/ D% M; H計(jì)劃物料單 ! i8 T% w+ i8 q3 S! ?n! n+ ?6 Q, ?- HPlanning BOM 生產(chǎn)計(jì)劃(PP) ：Production planning 采購(gòu)需求(PR) ：Purchase requirem

19、ents 計(jì)劃產(chǎn)出量 Planned order receipts 計(jì)劃定單Planned order 計(jì)劃能力Planned capacity 生產(chǎn)周期Production cycle 資源需求計(jì)劃( d/ ?6 y+ Q0 BResource requirements planning E0 V: r/ i2 M. h安全庫(kù)存 6 i1 2 i8 S9 l$ gr! iSafety stock 匯總物料清單Summarized BOM全面質(zhì)量管理(TQM) ：Total quality management9 Y4 5 a+ M1 D( L( e- v4 I: L6 V4 V3 B* R(

20、 在途庫(kù)存 Transportation inventory, pipeline stock 車(chē)間定單Work order 事件Incident 問(wèn)題Problem 變更Change 事件/問(wèn)題/表更管理Incident /Problem/Change management 高嚴(yán)重等級(jí)事件Hign-level incident 變更請(qǐng)求RFC（Request of change） 測(cè)試管理 Test Management服務(wù)臺(tái) Service Desk知識(shí)管理 Knowledge Management11.ABAP詞匯：高級(jí)業(yè)務(wù)應(yīng)用編程語(yǔ)言ABAPAdvanced Business Appli

21、cation Programming的整合中間件ALEApplication Link and Enabling中介文本IDocsIntermediate Document消息傳遞服務(wù)Messaging Service遠(yuǎn)程功能調(diào)用RFCRemote Function Call批數(shù)據(jù)通訊BDCBatch Data Communication業(yè)務(wù)應(yīng)用編程接口BAPIBusiness Application Programming Interface企業(yè)目標(biāo)庫(kù)BORBusiness Objects RepositoryABAP列表查看/SAP列表查看ALV ABAP LIST VIEWER/SAP

22、List Viewer 圖形界面接口GUIGraphic User Interface輸出前處理PBOProcess Before Output輸入后處理PAIProcess After Input事務(wù)代碼transaction codeABAP/4 資料文件Dictionary Object表頭HEADER LINE工作區(qū)WORK AREA內(nèi)表Internal Table關(guān)系表Relation Database數(shù)據(jù)定義語(yǔ)言DDLData Definition Language數(shù)據(jù)操作語(yǔ)言DMLData Manipulation Language開(kāi)放SQLOPEN SQL本地SQLNATIVE

23、 SQL數(shù)據(jù)庫(kù)暫存區(qū)Database Cursor內(nèi)部調(diào)用Internal Call外部調(diào)用External Call對(duì)象連接與嵌入OLEObject Linking and Embedding表現(xiàn)層presentation level應(yīng)用層application level數(shù)據(jù)庫(kù)層database level應(yīng)用服務(wù)器application server消息服務(wù)器message server工作進(jìn)程work process共享內(nèi)存區(qū)shard memory分配器dispatcherSAP Java連接器JcoJava Connector支持遠(yuǎn)程調(diào)用的功能模塊RFMremote-enabled

24、 function module批輸入batch input同步RFCsRFCsynchronous RFC異步RFCaRFCasynchronous RFC事務(wù)性RFCtRFCtransactional RFC隊(duì)列RFCqRFCqueued RFC并行RFCpRFCparallel RFC邏輯工作單元LUWlogical unit of work回調(diào)子程序callback subroutine回話(huà)session調(diào)度器隊(duì)列dispatcher queue入站inbound queue出站outbound queue業(yè)務(wù)對(duì)象BObusiness object面向?qū)ο驩bject-Oriented

25、業(yè)務(wù)對(duì)象倉(cāng)庫(kù)BORBusiness Object Repository業(yè)務(wù)對(duì)象創(chuàng)建器Business Object Builder父類(lèi)supertype完整性、一致性、獨(dú)立性、持久性ACID原則Atomic、 Consistent、Isolated、Durable分布-集成式distributed but integrated數(shù)據(jù)定義datadeclaration選擇屏幕事件selection-screen帶架構(gòu)withframe參數(shù)parameters必須輸入obligatory內(nèi)存IDmemoryid檢驗(yàn)欄checkbox默認(rèn)值default權(quán)限authorization子程序關(guān)鍵字per

26、form字段符號(hào)Field Symbols面向?qū)ο蟪绦騉OPObject-Oriented Programming封裝encapsulation多態(tài)polymorphism繼承inheritance商業(yè)對(duì)象倉(cāng)庫(kù)BORBusiness Object Repository定義definition實(shí)現(xiàn)implementation聲明declaration共有部分public section保護(hù)部分protected section私有部分private section提交commit回滾rollback共享鎖Shared lock獨(dú)占鎖Exclusive lock加鎖enqueue解鎖dequeue

27、向下兼容Downwards compatible扁平結(jié)構(gòu)體flat structure復(fù)合結(jié)構(gòu)體complex structure賦值Value assignments嵌套算術(shù)表達(dá)式nested arithmetic expressions 單值包含single value include 范圍包含range include 單值不包含single value exclude范圍不包含range exclude全局模塊化Global modularization整形運(yùn)算Integer Arithmetic定點(diǎn)運(yùn)算fixed point arithmetic壓縮數(shù)Packed numbers兼容

28、性Compatibility標(biāo)準(zhǔn)表standard table排序表sorted table 哈希表hash table綜合測(cè)試Integrated Test最終用戶(hù)培訓(xùn)End user training上線(xiàn)go live優(yōu)先級(jí)priority匯總summary反饋raise作者author確認(rèn)validation訪(fǎng)問(wèn)控制列表 ACLAccess Control List域 domain虛擬服務(wù)器virtual server增強(qiáng)Implementation修訂Revised維護(hù)MaintenanceKPI詞匯：關(guān)鍵績(jī)效指標(biāo)KPIKey Performance Indicators數(shù)據(jù)收集系統(tǒng)D

29、EPData Entry PortalBW詞匯：資產(chǎn)管理AMAsset Management財(cái)務(wù)會(huì)計(jì)FIFinancial Accounting控制COControlling利潤(rùn)計(jì)算中心PCAProfit Center Accounting成本計(jì)算中心CCACost Center Accounting利潤(rùn)分析PAProfitability Analysis制造成本PC Product Costing實(shí)際價(jià)值/作業(yè)成本ABCActivity Based Costing資產(chǎn)會(huì)計(jì)核算AA Asset Accounting應(yīng)付款 APAccount Payable應(yīng)收款 ARAccount Recei

30、vable分類(lèi)總帳GLGeneral Ledger工作流WFWork Flow信息范圍InfoArea信息對(duì)象目錄InfoObject Catalog查詢(xún)要素Query Elements多重提供者M(jìn)ultiProvider信息塊InfoCube集合Aggregate信息集InfoSet標(biāo)準(zhǔn)信息集Classic InfoSet信息對(duì)象InfoObject數(shù)據(jù)存儲(chǔ)對(duì)象DataStore Object轉(zhuǎn)換Transformation更新規(guī)則Update rules信息源InfoSource傳輸規(guī)則Transfer Rules數(shù)據(jù)源DataSource源系統(tǒng)Source System信息包InfoPa

31、ckage處理鏈Process Chain數(shù)據(jù)傳輸流程Data Transfer Process處理變式Process Variants例程Routine通訊結(jié)構(gòu)Communication Structure維Dimensions關(guān)鍵值Key Figures導(dǎo)航屬性Navigation Attributes關(guān)鍵字字段Key fields數(shù)據(jù)字段Data Fields商務(wù)信息倉(cāng)庫(kù)BW/BIWBusiness Information Warehouse主數(shù)據(jù)Master Data業(yè)務(wù)數(shù)據(jù)Transaction Data配置數(shù)據(jù)Configuration DataMI詞匯：管理信息MI Manage

32、ment Information 商務(wù)智能BIBusiness Intelligence管理指標(biāo)Management indicators業(yè)務(wù)信息需求BIRBusiness Information Requirement管理信息度量標(biāo)手冊(cè)Management Information Measurement Standard Manual管理信息標(biāo)準(zhǔn)化Management Information Standardization業(yè)務(wù)信息倉(cāng)庫(kù)BWBusiness Information Warehouse高級(jí)業(yè)務(wù)應(yīng)用編程語(yǔ)言ABAPAdvanced Business Application Prog

33、ramming12.ITIL V.3詞匯：Absorbed overhead可分?jǐn)傞g接費(fèi)用Absorption costing吸收成本法，完全成本法Acceptance environment驗(yàn)收環(huán)境Acceptance test驗(yàn)收測(cè)試Access control訪(fǎng)問(wèn)控制Accounting會(huì)計(jì)核算Accuracy準(zhǔn)確度Action lists行動(dòng)列表Activity Based Costing (ABC)作業(yè)成本法（ABC）Adaptive maintenance適應(yīng)性維護(hù)Additive maintenance補(bǔ)充性維護(hù)Adjustability可調(diào)整性Agreed Service Ti

34、me (AST)約定服務(wù)時(shí)段Alert告警Alert phase告警階段Allocated cost可直接分配成本Application應(yīng)用，應(yīng)用系統(tǒng)Application maintenance應(yīng)用維護(hù)Application management應(yīng)用管理Application sizing應(yīng)用選型Application software應(yīng)用軟件Apportioned cost待分?jǐn)傞g接成本Architecture架構(gòu)Archive存檔Asset資產(chǎn)Asset management資產(chǎn)管理Assurance保證Attributes屬性Audit審計(jì)Auditability可審計(jì)性Authent

35、ication驗(yàn)證Authenticity真實(shí)性Authorisation授權(quán)Automatic Call Distribution (ACD)自動(dòng)呼叫轉(zhuǎn)發(fā)（系統(tǒng)）（ACD）Availability可用性Availability management可用性管理Availability Management Database (AMDB)可用性管理數(shù)據(jù)庫(kù)（AMDB）Backup備份Balanced Scorecard (BSC)平衡計(jì)分卡Baseline基線(xiàn)Baseline security安全基線(xiàn)Batch processing rate批處理速度Benchmark標(biāo)桿Biometrics生物

36、測(cè)定學(xué)BS7799BS7799 Budgeting預(yù)算編制BugBUG（也可形象地譯為“臭蟲(chóng)”）Build構(gòu)建Building environment構(gòu)建環(huán)境Business業(yè)務(wù)，商業(yè)Business capacity management業(yè)務(wù)能力管理Business Continuity Management (BCM)業(yè)務(wù)持續(xù)性管理（BCM）Business function業(yè)務(wù)功能，業(yè)務(wù)職能部門(mén)Business Impact Analysis (BIA)業(yè)務(wù)影響分析（BIA）Business process業(yè)務(wù)流程Business recovery objective業(yè)務(wù)恢復(fù)目標(biāo)Busi

37、ness recovery plan framework業(yè)務(wù)恢復(fù)計(jì)劃框架Business recovery plans業(yè)務(wù)恢復(fù)計(jì)劃Business recovery team業(yè)務(wù)恢復(fù)小組Business Relationship Management (BRM)業(yè)務(wù)關(guān)系管理（BRM）Business request業(yè)務(wù)請(qǐng)求Business Unit (BU)業(yè)務(wù)單元（BU）Bypass臨時(shí)措施Call center呼叫中心Capacity Database (CDB)能力數(shù)據(jù)庫(kù)（CBD）Capacity management能力管理Capacity plan能力計(jì)劃Capacity plann

38、ing能力規(guī)劃Capital investment appraisal資本投資評(píng)估Capitalization資本化Category類(lèi)別，分類(lèi)Central point of contact聯(lián)絡(luò)中心Certificate證書(shū)Certification Authority (CA)認(rèn)證機(jī)構(gòu)（CA）Certify認(rèn)證Change變更Change Advisory Board (CAB)變更顧問(wèn)委員會(huì)（CAB）Change Advisory Board /Emergency Committee (CAB/EC)變更顧問(wèn)委員會(huì)/應(yīng)急委員會(huì)（CAB/EC）Change authority變更授權(quán)Chan

39、ge builder變更構(gòu)建者Change control變更控制Change document變更文檔Change history變更歷史Change log變更日志Change management變更管理Change manager變更經(jīng)理Change model變更模式Change processing變更處理Change Record變更記錄Change request變更請(qǐng)求Chargeable unit計(jì)費(fèi)單元Charging計(jì)費(fèi)CI level配置項(xiàng)級(jí)別Clarity易理解性Classification分類(lèi)，分級(jí)Clean desk桌面清理，桌面整理Client客戶(hù)Cold s

40、tand-by冷支持Command, control and communications命令、控制和協(xié)調(diào)Communication facility通信設(shè)備，通信設(shè)施Compatibility兼容性Completeness完整性Complexity復(fù)雜性Component Failure Impact Analysis (CFIA)組件故障影響分析（CFIA）Compromise泄漏Computer Aided Systems Engineering(CASE)計(jì)算機(jī)輔助系統(tǒng)工程（CASE）Computer center計(jì)算機(jī)中心Computer operations計(jì)算機(jī)操作Compute

41、r platform計(jì)算機(jī)平臺(tái)Computer system計(jì)算機(jī)系統(tǒng)Computer Telephony Integration (CTI)計(jì)算機(jī)電話(huà)集成（系統(tǒng)）（CTI）Confidentiality保密性Confidentiality, Integrity and Availability (CIA)保密性、完整性和可用性（CIA）Configuration配置Configuration baseline配置基線(xiàn)Configuration control配置控制Configuration documentation配置文檔Configuration identification配置標(biāo)識(shí)C

42、onfiguration Item (CI)配置項(xiàng)（CI）Configuration management配置管理Configuration Management Database(CMDB)配置管理數(shù)據(jù)庫(kù)（CMDB）Configuration management plan配置管理計(jì)劃Configuration manager配置經(jīng)理Configuration structure配置結(jié)構(gòu)Configure配置Connectivity連通性Contingency manager應(yīng)急經(jīng)理Contingency plan應(yīng)急計(jì)劃Contingency planning應(yīng)急規(guī)劃Contingency

43、 planning and control應(yīng)急規(guī)劃及控制Continuity持續(xù)性Continuity manager持續(xù)性經(jīng)理Continuous availability持續(xù)可用性Continuous operation持續(xù)運(yùn)作Contract合同Control控制Controllability可控性Correctability可糾正性Corrective controls糾正性控制Corrective maintenance糾正性維護(hù)Corrective measures糾正措施Cost effectiveness成本效益Cost management成本管理Cost unit成本單元C

44、osting成本核算Countermeasure防范措施Cracker駭客CRAMMCRAMM（英國(guó)中央計(jì)算機(jī)與電信局行風(fēng)險(xiǎn)分析和管理的方法。譯者注）Crisis危機(jī)Crisis Management危機(jī)管理Cryptanalysis密碼分析Cryptography密碼術(shù)Customer liaison客戶(hù)聯(lián)絡(luò)員（即我們通常所指的“客戶(hù)經(jīng)理”，譯者注）Customer Relationship Management (CRM)客戶(hù)關(guān)系管理（CRM）Customer Satisfaction Survey (CSS)客戶(hù)滿(mǎn)意度調(diào)查（CSS）Data collection數(shù)據(jù)集Data infra

45、structure數(shù)據(jù)基礎(chǔ)架構(gòu)Data mining數(shù)據(jù)挖掘Data warehouse數(shù)據(jù)倉(cāng)庫(kù)Database數(shù)據(jù)庫(kù)Decryption解密Definitive Hardware Store (DHS)最終硬件庫(kù)（DHS）Definitive Software Library (DSL)最終軟件庫(kù)（DSL）Degradability可恢復(fù)性Degradation恢復(fù)Delta release包發(fā)布，增量發(fā)布Demand management需求管理Dependency依賴(lài)性Depreciation折舊Detection controls檢測(cè)控制Detection measures檢測(cè)措施De

46、tection time檢測(cè)時(shí)間Development environment開(kāi)發(fā)環(huán)境Differential charging差別定價(jià)Digital signature數(shù)字簽名Direct cost直接成本Disaster災(zāi)難Disaster recovery災(zāi)難恢復(fù)Disaster recovery management災(zāi)難恢復(fù)管理Disaster recovery plan災(zāi)難恢復(fù)計(jì)劃Disaster recovery planning災(zāi)難恢復(fù)規(guī)劃Discounted cash flow貼現(xiàn)現(xiàn)金流量模型（DCF）Discounting 折扣Distributed computing分布式

47、計(jì)算Distributed system分布式系統(tǒng)Documentation文檔Downsizing規(guī)?？s減，向下優(yōu)化Downtime (DT) 宕機(jī)時(shí)間（DT）EDP-audit EDP審計(jì)Effectiveness效果，效益Efficiency效率Elapsed time持續(xù)時(shí)間Elements of cost成本要素Emergency release緊急發(fā)布Encipher加密Encryption加密術(shù)End User終端用戶(hù)End User Availability (EUA)終端用戶(hù)可用性End User Down Time (EUDT)終端用戶(hù)宕機(jī)時(shí)間（EUDT）End User

48、Processing Time (EUPT)終端用戶(hù)處理時(shí)間Environment環(huán)境Equipment level配備級(jí)別Error錯(cuò)誤Error control錯(cuò)誤控制Escalation升級(jí)Escalation threshold升級(jí)臨界（點(diǎn)）Escrow第三方托管Evaluation評(píng)估，評(píng)價(jià)Event事件Exclusiveness排他性EXINEXIN（荷蘭信息科學(xué)考試學(xué)院。譯者注）Expert system專(zhuān)家系統(tǒng)Expert user專(zhuān)家用戶(hù)Exploitation開(kāi)發(fā)External audit外部審計(jì)External target外部目標(biāo)Facilities (environ

49、mental)（環(huán)境方面的）設(shè)施Facilities management設(shè)施管理Failure故障，失效Fall back后備方案Fault故障，缺陷Fault tolerance容錯(cuò)（性）Fault Tree Analysis (FTA)故障樹(shù)分析法Financial management for IT services IT服務(wù)財(cái)務(wù)管理Financial year財(cái)務(wù)年度First Line Support見(jiàn)“一線(xiàn)支持”First time fix rate首次修復(fù)率Fix修復(fù)Fix notes修復(fù)說(shuō)明Flexibility靈活性Forward Schedule of Changes (

50、FSC)變更進(jìn)度計(jì)劃表（FSC）Full cost完全成本Full release整體發(fā)布Functional escalation職能性升級(jí)Functional maintenance功能性維護(hù)Functional management功能管理Gradual recovery逐步恢復(fù)Hacker黑客Hard charging實(shí)收費(fèi)用Hardware硬件Helpdesk幫助臺(tái)Helpfulness幫助性Hierarchical escalation結(jié)構(gòu)性升級(jí)Hoax惡作劇郵件Hot stand-by熱支持ICT信息和通訊技術(shù)（ICT）Immediate recovery緊急恢復(fù)Impact影響

51、，影響度Impact analysis影響分析Impact code影響度代碼Impact scenario影響情境Incident call事故呼叫Incident control事故控制Incident life cycle事故生命周期Incident management事故管理Incident processing事故處理Incident Report (IR)事故報(bào)告（IR）Indirect cost間接成本Information信息Information & Communication Technology(ICT) 信息與通信技術(shù)（ICT）Information function

52、信息功能Information security plan信息安全計(jì)劃Information security policy信息安全策略Information system信息系統(tǒng)Information Technology Infrastructure Library(ITIL) 信息技術(shù)基礎(chǔ)架構(gòu)庫(kù)（ITIL）Informed customer效益保證人Infrastructure基礎(chǔ)架構(gòu)，基礎(chǔ)設(shè)施Initiator發(fā)起人Install安裝Installability可安裝性Integrated life-cycle management (ILM)集成生命周期管理（ILM）Integration集成（性）Integrity完整性Intelligent customer 見(jiàn)“效益保證人”Interactive processing rate交互式處理速度Inter