抗擊雪災(zāi)標(biāo)兵發(fā)言稿

1、第 PAGE32 頁 共 NUMPAGES32 頁抗擊雪災(zāi)標(biāo)兵發(fā)言稿抗擊雪災(zāi)標(biāo)兵的發(fā)言稿尊敬的各位領(lǐng)導(dǎo)，同志們，大家好！我叫_，來自中國電信九江分公司潯陽分局_班，我所在的班組是一個(gè)普通的電信班組，于20_年4月30日以我的名字成立，現(xiàn)有的員工18人，主要的相關(guān)電信業(yè)務(wù)的效勞工作。今年1月，一場50年罕見的冰雪災(zāi)害襲擊九江，漫天大學(xué)覆蓋著潯陽大地，在災(zāi)情面前，九江市委市政府，與各行各業(yè)一起，展開了一場抵御冰雪的戰(zhàn)役。我所在的九江分公司，發(fā)揚(yáng)了特別能吃苦、特別能戰(zhàn)斗，特別能奉獻(xiàn)的精神，緊急啟動(dòng)應(yīng)急預(yù)案。從公司領(lǐng)導(dǎo)到員工，投入到救災(zāi)，抗災(zāi)的活動(dòng)當(dāng)中來，幫助人民群眾順利地渡過火災(zāi)。辦理 和寬帶業(yè)務(wù)的

2、用戶驟然增加，在前所未有的困難面前，我們_班這個(gè)團(tuán)隊(duì)，始終沒有妥協(xié)，因?yàn)槲覀冊谖覀兊男闹杏幸粋€(gè)信念，那就是通信不能終端，效勞不能終端。一月中旬，我們班迅速成立了抗冰雪、保通信統(tǒng)突擊隊(duì)，啟動(dòng)的應(yīng)急預(yù)案，我們班率先向全公司各班組，提出了四個(gè)確保的目的。1月30日下午5點(diǎn)，下午接到一個(gè) ，由于受冰雪影響，電桿傾斜造成周邊的用戶通訊受阻，我?guī)蠁T工趕往故障點(diǎn)，在去的路上車子打滑，我們就推車，再打滑，我們就扛著車子前行。在風(fēng)雪當(dāng)中，天氣冷的不得了，到了故障點(diǎn)，我們顧不上寒冷，立即開場了搶修，由于長間隔 的跋涉，身上、腳上，都全是濕的，嘴唇凍的發(fā)紫，又餓著肚子。大家堅(jiān)持測試，當(dāng)72部 全部修好的時(shí)候，時(shí)間

3、已經(jīng)八點(diǎn)多鐘了，我們已經(jīng)看不清道路了。在那段日子里，我和同志幾乎從早上七點(diǎn)忙到晚上七點(diǎn)，有的時(shí)候還要熬夜工作，有的員工雙手被凍的紅腫、有的員工為了節(jié)約搶修時(shí)間，以沙發(fā)為床，為棉瓦為被，在這樣的條件下過夜。還有的員工早上四點(diǎn)鐘來這里上班，晚上摸黑回家。班里有一個(gè)員工顧不上孩子的病情，然后上妻子帶著孩子到百里以外的醫(yī)院治療。還有一個(gè)員工，忍受著自身的冰凍，堅(jiān)守在崗位上。但是冰雪壓不垮我們中國電信人鋼鐵一樣的精神。在與冰雪抗?fàn)幍娜找梗俏覀冎袊胀ǖ碾娦湃说膱?jiān)守，我們獲得的成功。無論是98年的洪水，還是20_年的sars，還是20_年的地震，還是20_年的風(fēng)雪，我們?nèi)w員工經(jīng)受住了一次又一次的驚險(xiǎn)的

4、考驗(yàn)，同時(shí)我打心眼里體會(huì)到我們的工作的重要，更深深感受到我們自身的價(jià)值。我們班組是電信企業(yè)的窗口，我們深知在重要的時(shí)候保持先鋒，在平凡的工作當(dāng)中保持本色。要把客戶當(dāng)親人，增強(qiáng)效勞意識，讓客戶真正感到滿意。誠信是中華民族的傳統(tǒng)美德，也是優(yōu)質(zhì)誠信的根本。這是我們?nèi)w員工的共識，在長期的效勞工作當(dāng)中，我們?nèi)鄦T工認(rèn)真履行工作承諾，自覺做到三統(tǒng)一和五個(gè)一的效勞標(biāo)準(zhǔn)。效勞好不好，客戶最有發(fā)言權(quán)，客戶是評價(jià)效勞的標(biāo)準(zhǔn)。我們外抓效勞質(zhì)量的監(jiān)視，以社會(huì)的監(jiān)視力量，促進(jìn)效勞質(zhì)量的改善。20_年我們落實(shí)預(yù)約效勞承諾當(dāng)中，客戶的預(yù)約效勞率到達(dá)百分之百，收到的客戶表揚(yáng)信12封，錦旗兩面。記得一天上午，有一個(gè)客戶到我們

5、營業(yè)廳發(fā) ，是辦理到美國的護(hù)照，然而當(dāng)時(shí)出現(xiàn)了一些問題，用戶非常沖動(dòng)，我們當(dāng)時(shí)給客戶解釋，我們反復(fù)比照，終于找到了和客戶原來的差不多一樣的紙，最后我們讓客戶愿意，在廣州電信營業(yè)員的支持下，我們聯(lián)絡(luò)到了美國的領(lǐng)事館，然后他們在最短的時(shí)間內(nèi)，用特快專遞寄來了原件?？蛻舯晃覀兊呐e動(dòng)深深打動(dòng)了。創(chuàng)新效勞形式，打造效勞品牌。我們班組零間隔 效勞，成立了_班效勞站，直接零間隔 為社區(qū)客戶提供電信業(yè)務(wù)辦理，以及話費(fèi)等效勞。第二是全天候效勞，班組每天晚上派兩人值班，為出現(xiàn)故障的客戶提供效勞。三是保姆式效勞，施行和預(yù)警預(yù)修制度，成立了_班效勞小分隊(duì)，定期到社區(qū)開展活動(dòng)，上門為客戶清楚電腦病毒。第四，一攬子效勞，

6、無論是技術(shù)咨詢，還是新業(yè)務(wù)辦理，客戶只要撥打我們的 ，所有的事情我們來辦，班組代辦電信業(yè)務(wù)四百多項(xiàng)。我們班組完成轉(zhuǎn)型業(yè)務(wù)萬元，通過創(chuàng)新效勞理論，為客戶帶來了便捷，為企業(yè)帶來了效益，班組的技能得到提升。當(dāng)前電信企業(yè)處于向綜合效勞提供商轉(zhuǎn)型的剛剛當(dāng)中，如何跟上開展的節(jié)奏，因此我們的第二點(diǎn)體會(huì)是要讓學(xué)習(xí)成為習(xí)慣，提升效勞軟實(shí)力，為客戶創(chuàng)造更多的價(jià)值。一位電信老客戶對我說，說_十多年前我到過你們班組，當(dāng)時(shí)你們的員工屁股坐在桌上，腳架在板凳上，亂糟糟的。今天我來到這里，看到的還是這批人，文件、桌子，凳子擺放整齊劃一，人員素質(zhì)和技能進(jìn)步了，這位客戶的話讓我感觸很深。這些年來，隨著通信終端數(shù)字化、多樣化，客

7、戶要求的多樣化，差異化，原有的相貌和技術(shù)程度肯定不行了，起初大家對學(xué)習(xí)很有抵觸情緒，不愿意學(xué)，看到這種情形我對大家說，我說一個(gè)企業(yè)不能保證你不會(huì)被下崗，但是無論保證你無論走到哪里都有生存的技能，就是企業(yè)給予你不斷學(xué)習(xí)和提升綜合素質(zhì)的時(shí)機(jī)。在_班，我們開展了創(chuàng)立學(xué)習(xí)班組，爭做咨詢員工的活動(dòng)，建立了共同價(jià)值觀，建立了_班網(wǎng)站，設(shè)立了社區(qū)交流平臺，標(biāo)準(zhǔn)了學(xué)習(xí)積分，網(wǎng)校培訓(xùn)，理論研討等多種形式的學(xué)習(xí)制度。創(chuàng)造了在走訪中學(xué)習(xí)，在互幫中學(xué)習(xí)，在探索中學(xué)習(xí)，在考核中學(xué)習(xí)的四學(xué)工作。把每日一次會(huì)，每日一交流，每周一考核的活動(dòng)納入到日常工作中?？蛻粜枰裁?，困惑什么，我們的產(chǎn)品和效勞能為客戶解決什么問題，我們能

8、為客戶和為客戶的客戶，帶去什么價(jià)值，這是我們做效勞營銷工作的經(jīng)?？紤]的問題。九江雖然是深圳天然氣投資建立國有控股公司，主要從事深圳管道的經(jīng)營和效勞公司，我們到這家公司走訪，一個(gè)是天然氣客戶查詢費(fèi)用晚，能不能用信息化的手段解決客戶的問題。我們?nèi)旰螅瑸榭蛻粼O(shè)計(jì)了一套方案，建立了三種查詢平臺，建議通過中國電信加強(qiáng)監(jiān)控效勞，解決難題自動(dòng)報(bào)警的問題，看到我們的方案后，九江深然負(fù)責(zé)人非常感動(dòng)，說你們不但理解我們的公司，還能理解我們客戶的需求。很快我們對兩個(gè)工程進(jìn)展攻關(guān)試點(diǎn)，在我們來之前，九江深然公司和我們簽訂了通信效勞合同。我很快樂客戶認(rèn)可我們的合同，更快樂我們的方案給我們的客戶帶來價(jià)值。我們班組涌現(xiàn)出

9、了一批優(yōu)秀的員工，員工朝春江，技能高超，評為九江市十大青年標(biāo)兵，班組18名員工，可以百分之百掌握寬帶的安裝和電腦的應(yīng)用技能，班里有五人獲得大專畢業(yè)證書，還有六人提交了入黨申請書，80%以上的員工到達(dá)會(huì)一門，學(xué)兩門，懂三門。我們班組已經(jīng)成長為一個(gè)重要的文明窗口，效勞學(xué)校，創(chuàng)新基地，人才搖籃。在九江電信產(chǎn)生了一個(gè)勞模帶動(dòng)一個(gè)班組，一個(gè)班組影響一個(gè)企業(yè)，一個(gè)企業(yè)暢想一座城市的良好的效應(yīng)。我我的老總請示，要求選派優(yōu)秀的員工，集中到我們_班。后來發(fā)現(xiàn)這個(gè)想法是錯(cuò)誤的，假如_班都挑選優(yōu)秀的員工的話，能向外復(fù)制嗎，我向領(lǐng)導(dǎo)請示，一些后進(jìn)的員工進(jìn)入_班吧。我們班組有一個(gè)員工叫做魏葵勇，來到班組進(jìn)步非?？?，已經(jīng)

10、成長為一名優(yōu)秀的班組長。我們輸送了一共13名優(yōu)秀的員工，有的當(dāng)上了基層班組的班組長的職位，有的成為的技術(shù)的專家，有的走上工作的經(jīng)營管理崗位，他們傳承著_班的效勞理念和管理方法，讓_班的精神在新的環(huán)境里，生長，發(fā)芽，結(jié)果。作為中國電信通信業(yè)的一員，我們不能只追求經(jīng)濟(jì)效益，還應(yīng)當(dāng)積極地履行社會(huì)責(zé)任，一定要讓愛在用心效勞當(dāng)中得到升華。我的第三點(diǎn)體會(huì)是努力幫助困難人群，把愛心傳遞下去，為社會(huì)和諧盡一份責(zé)任。對內(nèi)我們是一個(gè)團(tuán)結(jié)友愛的小家，對外是一個(gè)不斷奮斗的團(tuán)隊(duì)。我們企業(yè)要關(guān)注經(jīng)濟(jì)效益的同時(shí)，要承當(dāng)一定的社會(huì)責(zé)任?？v觀中外，每一個(gè)基業(yè)常青的企業(yè)，一定是有一定的社會(huì)責(zé)任感的企業(yè)。我們在班組設(shè)立了愛心箱，平

11、時(shí)有零錢積攢下來，為殘疾青年免費(fèi)安裝公用 ，為他進(jìn)展創(chuàng)業(yè)提供一定的幫助。到社會(huì)福利院看望孤兒和老人。20_年3月，我接到一個(gè) ，是九江一位在校大學(xué)生打來的，他知道我們幫助弱勢群體的時(shí)候，想通過我們進(jìn)展免費(fèi)教育。我覺得是一個(gè)好的方法。教育公平是社會(huì)的重要的責(zé)任，貧困家庭的孩子同樣也需要家教教師的指導(dǎo)，在社會(huì)各界的關(guān)心和支持下，目前已經(jīng)有70多名參加了我們這個(gè)協(xié)會(huì)，我們已經(jīng)成功效勞了80多名貧困的孩子。他們堅(jiān)持奉獻(xiàn)的同時(shí)，沒有收取任何回報(bào)，每個(gè)月只有20元的補(bǔ)助的 費(fèi)，是我們自己資助的。我們創(chuàng)辦了自己愛心網(wǎng)站。我們協(xié)會(huì)的每個(gè)成員，都會(huì)感到由衷的欣慰。太陽村波陽湖救助中心，這里的孩子缺衣少物，生活困

12、難，我們得知這個(gè)情況之后，我們班組捐助了很多的衣物和物品。我們得到了公司的大力支持，迅速在公司掀起了獻(xiàn)愛心捐贈(zèng)的活動(dòng)，募集了價(jià)值64萬元的生活和學(xué)慣用品。我還擔(dān)當(dāng)了太陽村的愛心大使，到處募集善款，籌辦了兩臺大型募捐義演，太陽村里面的孩子懂事地向我們喊謝謝你們大哥哥，謝謝你們大姐姐。我們班組有一個(gè)不成文的規(guī)矩，只要是弱勢群體，我們只要能給他們帶去方便，我們再苦再累，也要堅(jiān)持下去。我們用自己的真情，這些年來，換來了客戶對中國電信的信任和理解。用辛勤的汗水，把_班的招牌越擦越亮。我們班組四年來獲得全國模范職工小家，等十幾項(xiàng)榮譽(yù)。中央領(lǐng)導(dǎo)為我們提名。九江領(lǐng)導(dǎo)專門為我們題詞鼓舞。這些榮譽(yù)是對我們普通工人

13、的關(guān)心，是對我們奉獻(xiàn)社會(huì)的鼓勵(lì)。今后我們將更加努力的工作，以實(shí)際行動(dòng)為通信事業(yè)和社會(huì)的開展作出更大的奉獻(xiàn)。prehensive coordination ability, writing ability, supervision ability, logistics ability, innovation ability, continuously consolidate and maintain the education on Party membersapos;advancement activities and enhance awareness of the munist Youth

14、 League education achievements, and vigorously promote the construction of civilization advanced units, units and staff home building activities, balanced, focused, pragmatic, innovation, high standard, high quality, high level, high efficiency to plete various tasks throughout the year.First, pay c

15、lose attention to research information, efforts to improve decision-making servicesIn accordance with the “information reflect the information, promote the work of information leading work” requirements, adhere to grasp the team construction, mechanism construction and quantitative assessment, give

16、full play to the assistant role of leadership, actively promote the innovation of research information development, and vigorously promote the research work of information to mention upgrading, efforts to improve the ability and level of decision-making.(a) adhere to the decision in the first place.

17、To make the decision service as the focus of the work, participate in the point, and in the key place, in order to promote the democratization of decision-making, scientific advice.Based on the cityapos;s youth career “11th Five-Year” good bureau and the munist Youth League work across the developme

18、nt, focus on the implementation of Scientific Outlook on Development theory and practice subject adolescents and youth work process of building a socialist harmonious society, pay close attention to the global, strategic, forward-looking major problems, grasp the overall situation, pay attention to

19、plan and implement the specific tasks assigned by the leadership from the overall situation, think ahead on major issues concerning the overall situation, in-depth Study, grasp the dynamic, put forward suggestions, reflect in time.(two) adhere to the investigation.As an important way to firmly grasp

20、 the important link of scientific and democratic decision-making, focus on key leadership concern, concern and hot points of youth practice work, adhere to the practice to investigate and research, fully and accurately grasp the actual situation, for the leadership decision-making es from practice,

21、practical to provide first-hand information.To enhance the initiative, according to municipal Party mittee leadership activities, week activities, in the “research” make great efforts to provide more targeted for leadership, predictability and effectiveness of ments and suggestions.(three) adhere to

22、 the information planning as an important means of e_panding.The sources of information, through the work, the media and other channels, increase integration efforts the work of the munist Youth League and youth information dynamic information resources, increase the information planning efforts to

23、refine the munist Youth League, and give full play to the role of information reference, to improve the quality of information as a fundamental, outstanding information work sensitivity and timeliness, timely, accurately, prehensively reflect the municipal Party mittee, municipal government, the Cen

24、tral mittee of the implementation of a major deployment, leadership attention, hot and difficult issues of concern to the masses and some important emergencies, timely provide all kinds of deep and valuable ponent of the following information.Continue to deepen the information research and informati

25、on feedback system, information report system, information reporting system, information delivery system and information notification system, and constantly improve the information work of the assessment, incentive mechanism, improve the long-term mechanism to improve the information work of sustain

26、able development.Two, pay close attention to contact and munication, efforts to improve the ability of prehensive coordinationGive full play to a contact, pivotal role, coordination of the parties in accordance with the standard, efficient, high quality principles, firmly establish the principle of

27、service, and effectively improve the level of policy theory, grasp the method of coordinating work, conscientiously do service leadership, service and Service Corps cadres.(a) do to actively carry out coordination.Upstream municipal Party mittee, municipal government work report, and the central mis

28、sion to understand, grasp the key ideas and working organs, targeted focus on reporting the work of mission, to focus on the cityapos;s superior league, major activities, attention, support and help.(two) do parallel coordination.To strengthen the contact and munication with the municipal department

29、s, actively seek for the work of care, support, optimize the e_ternal environment.To strengthen the group work of the munist Youth League and other provinces and cities, to grasp the work around the dynamic, active learning around the work e_perience, the effective integration of resources within th

30、e group, and the munist Youth League career development.(three) earnestly grassroots coordination.Further increase munication efforts, strengthen the organizations at various levels to guide the work of the office and munication, to ensure the situation, reported lower levels of strength, and strive

31、 to the grassroots, inspired by the basic spirit of innovation, the formation of good ability of the league office work.Three, pay close attention to the quality of official documents, efforts to improve the ability to deal with te_tAdhere to high standards, strict requirements, careful attention to

32、 the drafting of the draft work, strict document drafting, audit clearance, proof reading and quality control, and strive to improve the ability to deal with the te_t, and the overall work of the service center.(a) earnestly.To further establish the draft document presentation system research, adher

33、e to the practice, especially the drafting of important days and months multiplying, concentrating on the presentation of the research, understand the situation the situation, fully understand the intention of the leadership, to ensure the output, quality, and constantly improve the quality of manus

34、cript.A manuscript quality appraisal system, the implementation of quantitative assessment, each quarter the parison of office draft manuscript quality.Establish a reward system to reward the outstanding manuscript selection out, the wrong investigated persons responsible for the major errors.(two)

35、strict master document quality.Strengthening document quality awareness, efforts in the drafting of documents, audit checks, printed all aspects of efforts, strict policy documents audit, content, format and procedures, adhere to the upper and lower check, and check before and after the check, ensur

36、e the document style format in the understanding of leadership intentions in place, ideas in the language in place, and strive to improve the quality of various documents.(three) a prehensive specification document operation.To further standardize the document transfer procedures, emphasizing the pr

37、ecision in document processing, in strict accordance with the operating procedures document sign, registration, approval, distribution, handling, repaying, filing, ensure the document processing standard, accurate, and efficient.Especially to strict dispatch, strict audit document content.Strictly i

38、mplement the document procedures step by step Shenqian, strict and unified file format, to ensure the normative document.Further the implementation of electronic document processing mode, the full implementation of OA office system, efforts to improve the work efficiency.Four, pay close attention to

39、 the work of supervision, efforts to improve the e_ecutive abilityThe cityapos;s major issues and focus on the overall work of the munist Youth League to carry out supervision and inspection, insist on the idea, the handling of the key, efforts to promote the implementation of decisions, to ensure t

40、hat government decrees.(a) on the center of focus on supervision.In accordance with the “grasp the overall situation, focused, practical, quantitative refinement” principle, conscientiously fulfill the supervision function, focusing on the important deployment, major decisions of the party will, sec

41、retaryapos;s office, department heads meeting agreed matters assigned by the leadership group, the book down and do the important matters and the regiment the key work to focus on supervision, to ensure that the inspection item piece is an echo, everything in the bag, to promote the work carried out

42、 smoothly.(two) grasp the key special supervision.According to different periods of work needs, focus on leadership, social concern, hot and difficult problem of youth reflects the implementation of regular and dynamic supervision of special work assigned by the leadership of the special work of tra

43、cking supervision, regularly held the Department responsible for the regular inspection work carried out inspection stage.Check or the implementation of the work, to the work of the special supervision and implementation.(three) innovative ways to promote the supervision.To further improve the effec

44、tiveness of supervision and inspection work, really play a role in promoting the implementation work.To further improve and perfect the supervision report system, inspection notification system, regularly carry out random checks of the supervision matters, to highlight the effectiveness of the inspe

45、ction work, to effectively promote the work carried out.Five, pay close attention to daily management, efforts to improve logistical support capacityAccording to “do great things, do small things, start from the details; General requirements from the overall situation”, pay close attention to daily

46、management, enhance the foresight and initiative work, do the work of early preparation, program cost fine plan, artful arrangement, high quality services.(a) further strengthen the authority of hardware construction.bined with the “three hit” work, to further promote the party organ culture constru

47、ction, and actively carry out party building advanced units, units of civilization, to create the homes of the workers, further standardize internal office conditions, perfect decoration authorities canteen, strengthening the Office building management, further improve the authority office environme

48、nt.(two) to further strengthen the organization system construction.The implementation of the municipal Party mittee of various rules and regulations, in accordance with the norms of management, efficient principle, perfect all kinds of meetings, document processing, logistics system, perfect a set

49、of scientific and reasonable prehensive coverage, the rules of the system.To strengthen the day-to-day management work, continuously enhance the rigor and the scientific management, according to the requirements of task deposition, refinement of quantitative indicators, realize the work determinatio

50、n, work process standardization, work system, to promote the daily work efficient and orderly operation.(three) to further strengthen the fine financial management authority.Hold on to open source, to further increase funding for efforts, multi-channel for funding, strengthen the overall financial i

51、nstitutions.The authorities adhere to grasp the throttle, vehicle maintenance, major conference activities, work maintenance and other major e_penditure to implement the budget control at the beginning of the year, authorities to strictly implement the financial management system, do a good job the

52、pre final accounts, financial institutions, financial analysis and financial statements related.Adhere to the financial reporting system, improve the efficiency in the use of assets, and the munist Youth League work continued to develop.(four) to further strengthen security work earnestly.Confidenti

53、ality of confidential confidential documents, strict implementation of the management system, security system, focus on the secret of the puter and work security management, strict management measures.Actively carry out regular security education, provided security awareness high cadres of workers,

54、to prevent the loss occurred leak phenomenon.To strengthen the archives management work, conscientiously implement the archives, seal management system, actively carry out the relevant documents, materials, letters and pictures materials collection, registration and filing.The strict safety responsi

55、bility system, strictly holidays and night security duty system, strengthen the major work Moving safety work, to ensure safe and orderly.(five) to further strengthen the daily service work.To firmly establish the “rules as standard” point of view, whether do the te_t, do, act, or on duty, reception

56、, security in strict accordance with the rules, according to the procedures, to ensure standardized operation.Take care of cadres of workers life, seriously deal with the party to do things for the project for the masses and actively improve the cadres of workers welfare.Strict management of vehicle

57、s, official vehicles.To ensure the implementation of office smile service system and first asked the first joint service system, the implementation of service plaints system, ensure the quality of service continues to increase.Si_, pay close attention to team building, focus on improving the ability

58、 to open up innovationIn accordance with the “build a first-class team, with first-class team, a first-class performance, tree class image,” the overall requirements, and vigorously strengthen the construction of cadres and workers, and promote the healthy growth of cadres and workers and all-round

59、development.(a) establish the right work ethic.Firmly establish the concept of office work, have a brilliant future, strengthen the sense of innovation, enhance innovation and courage, to free from old ideas, actively respond to the development requirements of the new situation, actively adapt to th

60、e new leadership strictly from the high requirements, innovation and breakthrough, promote office work the steps in innovation.(two) to strengthen the ideological and political construction.Continue to consolidate munist education on Party membersapos;advancement activities and enhance awareness of