《民航空乘英語》8課件

1、第1頁，共34頁。Warm UpAnnouncementsPart 1Part 2Dialogues in CabinReading and WritingPart 3Part 4第2頁，共34頁。Warm UpAnnouncementsPart 1Part 2Dialogues in CabinReading and WritingPart 3Part 4第3頁，共34頁。Duty-free shopping exempts1 a customer from having to pay customs duties2 on various commodities3, typically al

2、cohol, tobacco4 and luxury5 goods for international travels. Look at the given examples and then add some more in-flight duty-free items.1tobacco: cigar6 _cosmetic7: lipstick8 _jewelry9: necklace _accessory10: bag _confectionery11: cake _liquor12: wine _toy: airplane model _cigaretteessential oil, e

3、ye cream, makeup baseearrings, finger ring, watchnecktie, cuff link, tie clipcandy, chocolatewhisky, beerremote control car第4頁，共34頁。Look at the exchange rate13 table for American dollars and practice the dialogue using the rate.2貨幣Currency代碼1 US dollar人民幣(Chinese/Renminbi) yuanCNY (RMB￥)6.887港元(Hong

4、 Kong) dollarHKD (HK$)7.756,3日元(Japanese) yenJPY (￥)110.66新加坡元(Singapore) dollarSGD (S$)1.425,6歐元(European) euroEUR ()0.943,4英國英鎊(British) poundGBP ()0.805,8俄羅斯盧布(Russian) rubleSUR (Rub)65.172加拿大元(Canadian) dollarCAD (Can$)1.353,9澳大利亞元(Australian) dollarAUD (A$)1.358各種國際通用貨幣（CURRENCY14）代號第5頁，共34頁。Di

5、alogue:W:I want to buy this duty-free item. How much is it?CA:It is 25 US dollars. We also accept Chinese Yuan.W:What is the exchange rate from US dollars to Chinese Yuan?CA:One dollar is worth 6.887 Chinese Yuan. If you want to buy this item, I think you should pay 169 Yuan.W:Here you are,CA:Thank

6、you. Here is your change.第6頁，共34頁。Warm UpAnnouncementsPart 1Part 2Dialogues in CabinReading and WritingPart 3Part 4第7頁，共34頁。Listen to the announcements and fill in the blanks.1Short AnnouncementsLadies and gentlemen, Duty-free sales will be _ in the cabin now. Product descriptions1 are available in

7、the Duty-free Shopping Guide, which is in the _ in front of you. Please check with your flight attendant for prices in other _. Most major currencies and US dollar, travelers checks are accepted for your purchases. The major _ are also accepted. Duty-free sales will conclude2 half an hour/one hour b

8、efore landing. Thank you! availableseat pocketcurrenciescredit cards（1）第8頁，共34頁。Ladies and gentlemen, Good afternoon! Thanks to our new in-flight duty-free shopping brochures. You can buy all duty-free items from the comfort of your seat. The latest3 edition4 of the _ are packed with new additions f

9、rom the worlds brands. An impressive selection5 of fragrances6, fashionable7 watches, chic8 jewelry, _, gifts awaits9 you. Choose from our impressive selections for someone or yourself. You deserve it10. All items can be purchased on board at prices of up to _ percent less than anything you will fin

10、d in a retail store11.brochurescosmetics55（2）第9頁，共34頁。 All prices listed in the catalogue12 are in US dollars. We accept all major credit cards. However, the maximum13 allowed purchase with credit card is 600 US dollars per person. We dont accept debit cards14. You can find our _ in the seat pocket

11、onboard. The flight attendants will be glad to provide you with more detailed15 information and assist16 you with your choice. Enjoy your shopping and flight.catalogue第10頁，共34頁。Short AnnouncementsOral practice. Read the announcements and discuss with your partner about the following questions.2What

12、kind of items does an airline offer?2. Where can the passengers find the copies of the catalogue?3. What payments can passengers use when buying duty-free items in flight?第11頁，共34頁。Listen to the announcement and learn the following words or phrases.1Long Announcements Vocabulary BandBritish Airways英

13、國航空公司unique junikadj.獨特的，獨一無二的discover dskv(r)vt.發(fā)現(xiàn)，發(fā)覺unparalleled npr()leldadj.空前的，前所未有的sought-after stft(r)adj.受歡迎的，很吃香的Harry Winston海瑞溫斯頓（珠寶品牌）Tiffany蒂凡尼（珠寶品牌）Swarovski 施華洛世奇（水晶品牌）Givenchy紀梵希（服裝品牌）Prada普拉達（服裝品牌）第12頁，共34頁。Oral practice. Read the announcements weve learnt, and then make a duty-free

14、 shopping announcement according to the summary form below.2Long AnnouncementsPartContentGreetingsGood morning/afternoon. Duty-freeBrochures/MagazinesIntroduce the brochures/magazines in brief.Items We Can Buyin the FlightTobacco, jewelry, accessories, confectionery, liquor, toy, and other things.Pa

15、ymentsCash (US dollar, RMB), major credit cards and checks.第13頁，共34頁。Warm UpAnnouncementsPart 1Part 2Dialogues in CabinReading and WritingPart 3Part 4第14頁，共34頁。. Listen to the dialogues and fill in the blanks.CA:Excuse me, sir. Would you like to buy any duty-free items?M:Yes, what items do you have?

16、CA:We have cigarettes, chocolates, cosmetics, _ goods, perfume1, skincare2 products, jewelry, watches, etc.M:Do you have Chanel Poudre Universelle Compact3? My wife told me to buy one for her.CA:Certainly, sir. We have it. Thatll be $44.M:Do you take Korean Won?CA:No, Im sorry, sir. We only _ US dol

17、lars, Euros and RMB.M:Oh, I have some RMB. How much would that be in RMB?CA:That will be 300 Yuan.M:Here you are.CA:Thank you. I hope your wife will like it. electronicaccept1第15頁，共34頁。CA:Would you like to buy some duty-free goods? We have a _ on board today.M:Yes. Id like five cartons4 of cigarette

18、s.CA:Im sorry, sir. As far as I know, visitors to Hong Kong are allowed _ cigarettes at most.M:I didnt know about that. All right, two _ of cigarettes, please. How much are they?CA:Thats 75 US dollars, please.M:Here is $80.CA:Thank you. Here are your change5 and your cigarettes. Enjoy your flight.M:

19、Thank you.wide selection2. Listen to the dialogues and fill in the blanks. 400 cartons第16頁，共34頁。3CA:Good afternoon. What can I do for you?M:Id like to buy a _ for my friend Jerry. He will get married next month.CA:Its really a good news. What would you like to buy?M:I have no idea. Could you give me

20、 some _?CA:Does he like some _ drinks?M:Yes, he likes wine very much.CA:Then you can buy some liquor for him.M:Youre right. What do you recommend?CA:Bolongbao Wine6 is very famous and it tastes very well. You can buy one or two bottles for him.presentsuggestions. Listen to the dialogues and fill in

21、the blanks.alcoholic第17頁，共34頁。 M:How much does it cost? CA:1 liter US$ 42.00.M:Can I have a discount7?CA:Sorry, all the items offered on board are at _ price.M:Well, Ill take one bottle. Do you take credit cards?CA:Sure, sir. We accept all the _ credit cards.M:Great, here is my card.CA:Thank you. It

22、s $42. Please input your _.M:OK.CA:Please sign8 here Thank you. Here is your card and the receipt9. And take your wine, please.M:Thank you very much.CA:You are welcome. Enjoy your flight.markedmajor. Listen to the dialogues and fill in the blanks.password3第18頁，共34頁。. Oral practice. Read the dialogue

23、s and discuss with your partner about the following questions.1. How will you begin the duty-free sales?2. What kind of duty-free items will you recommend if a passenger asks you for advice?3. When passengers intend to pay for the items, what should you say?第19頁，共34頁。. Work in pairs. Understand and

24、remember the expressions about asking and making suggestions. And then make a dialogue with your partner by using the expressions.Id like to suggest thatIt would be better toWhy dont youI advise youI think you shouldMy advice would beWhat/How about What do you suggest?What is your advice?Can you giv

25、e me some advice?What would you suggest?Do you have any suggestions?第20頁，共34頁。Warm UpAnnouncementsPart 1Part 2Dialogues in CabinReading and WritingPart 3Part 4第21頁，共34頁。Duty-free ServiceThe sale of a range of duty-free items on international flights is the responsibility of the cabin attendants. In-

26、flight duty-free goods are often made up of some most famous brands in the world, including cigarettes, confectioneries/chocolates, cosmetics, electronic goods, gifts, perfume, skincare products, jewelry, spirits, watches, etc. Designer label brands can also be found, such as Ralph Lauren, Calvin Kl

27、ein and Chanel. The cabin attendants from different airlines may provide duty-free service in almost the same procedures. Usually, the cabin attendants will make the announcement first for duty-free goods. The passengers can read the in-flight duty-free shopping magazines located in the rear pocket

28、in front of them. And then they can choose duty-free items from the magazines by filling in the order forms. The cabin attendants may usually allow the passengers to choose around 30 minutes and go along the aisle to collect the forms. The cabin attendants will make sure that there are a couple of c

29、abin attendants walking up and down the aisle while sorting out the duty-free goods just in case there are any problems. This is quite time-consuming and when theyve finished, the cabin attendants will take the goods to the passengers.Text 1第22頁，共34頁。Usually, the Cabin attendants will offer the good

30、s with duty-free goods carts and proceed through the cabin aisle stopping at each row of passengers. The goods can be paid by cash, such as the US $, UK and Euros , or most major credit cards, like Diners Club, Visa, Master Card, American Express and JCB. Usually, the maximum number of orders accept

31、ed by credit cards is limited according to the regulations of different companies. Therefore, cabin attendants must check the credit cards thoroughly before accepting them. They also check the expiry date of the card. If the date has expired then the card is classed as invalid.第23頁，共34頁。The cabin at

32、tendants are responsible for all transactions undertaken and must keep a record of all items sold. Another thing that the cabin attendants have to watch out for is the passenger who opens his duty-free spirits and cigarettes on board. Cabin attendants have to tell passengers that this is not allowed

33、 and if they want a drink then just ask the cabin attendants for one.第24頁，共34頁。Look at the pictures below, and choose which kind of payment can passengers use to buy duty-free items in flight.11234124第25頁，共34頁。 Read the text again and decide whether the following statements are T (true) or F (false)

34、.21. The time of choosing duty-free goods usually last half an hour.2. When passengers are choosing duty-free goods, there should have two or three cabin attendants walking up and down to answer passengers questions about goods.3. Passengers can pay the goods by cash, credit cards and debit cards.4.

35、 By using credit cards, passengers can buy as many duty-free items as they wish.5. Even if cigarettes can be sold on board, passengers are not allowed to smoke during the flight.TTFFT第26頁，共34頁。1. What are the procedures of buying duty-free goods on board?_Read the text again and answer the flowing q

36、uestions.3Cabin attendants make an announcement about duty-free shopping first, and then the passengers can read the shopping magazines to select what they want to buy. Meanwhile, there should be two or three cabin attendants walking around to show passengers the goods and answer their questions. Wh

37、en passengers decide what to buy the, they should fill the order form and the cabin attendants will collect the forms together. The last step is to take the goods to passengers and passengers pay for their goods by cash or credit cards.第27頁，共34頁。2. Why should the cabin attendants check the credit ca

38、rds when passengers pay the duty-free goods by them?_3. Can the passengers open the duty-free spirits theyve bought on board?_Read the text again and answer the flowing questions.3Because the maximum of orders accepted by credit cards is limited and the credit cards have an expiry date.No, they cant

39、. Because it is not allowed on board. If they want to have a drink, they should ask the cabin attendants for one.第28頁，共34頁。Text 2Customs Duty Free AllowanceTo make duty-free shopping and Customs check go smoothly1, it is recommended that the passengers be familiar with2 the duty-free allowance3 of t

40、he country or the city they will enter.The following are typical4 examples of Customs Duty-Free Allowance in the majority5 of airports all over the world.第29頁，共34頁。Duty-Free Allowance for the UK from outside Europe200 cigarettes, or 100 cigarillos6, or 50 cigars, or 250 grams of tobacco;2 liters7 of

41、 still table wine8;1 liter of spirits or strong liqueurs9 over 22% volume10, or 2 liters of fortified11 wine, sparking wine12 or other liqueurs;60cc/ml of perfume;250cc/ml toilet water13;145 worth of all other goods including gifts and souvenirs14.Duty-Free Allowance for China 400 cigarettes if staying under 6 months;600 cigarettes if staying over 6 months;2 bottles each not e