abc-roundabout項(xiàng)目文件1.初期訪談?dòng)涗沚ookfair volunteers

1、訪談對(duì)象：Voteersanagerial rolesMichael Durgin: Manages the detailed operation of the book room as well as assisting with book fairs.Bettina Haupter: Coordinates withernational schools to set up dates for book fairs as well asanizing each book fair.Friederike Muller: Bookfair coordinator.訪談時(shí)間：2015 年 4 月

2、18 日訪談地點(diǎn)：Dulmichernational School, Roundabout bookfair, 2-4 pm訪談：Funa（CR）、（PC）訪談目的：1、了解Roundabout Book Fair 整體。2、梳理Roundabout Book Fair 現(xiàn)階段所存在的主要問(wèn)題。3、了解對(duì)于Roundabout 各類(lèi)慈善活動(dòng)的現(xiàn)狀及發(fā)展方向的看法。訪談提綱：1.開(kāi)場(chǎng)白自我介紹；感謝被訪者能抽空接受訪談，解釋訪談目的及大致占用時(shí)間；事先告知被訪者，在訪談時(shí)或，并說(shuō)明或的用途；必要，向被訪人重申嚴(yán)格為訪談內(nèi)容2.了解受訪者，建立信任您們是怎樣了解Roundabout 的？在這里做都

3、參與過(guò)哪些志愿服務(wù)工作？有多長(zhǎng)時(shí)間？像您一樣的Roundabout 還與多少？大概個(gè)都是什么情況？如何分工的？的學(xué)歷、地域、？（邊聽(tīng)邊畫(huà)出架構(gòu)圖，請(qǐng)被訪者確認(rèn)）3關(guān)于Book fair 全流程剛才您們提到了Book Fair，這個(gè)活動(dòng)最早出于怎樣的考慮如何被發(fā)起的？能不能把Book fair 從策劃到組織的完整流程，跟介紹一遍？4、關(guān)于Book fair 細(xì)節(jié)（對(duì)外）細(xì)節(jié) 1：的來(lái)源有哪些？細(xì)節(jié) 2: 舉辦地點(diǎn)、時(shí)間以及參與者是怎樣的？細(xì)節(jié) 3: 現(xiàn)在的影響面有多大？（影響人數(shù)、地域、參與機(jī)構(gòu)等）細(xì)節(jié) 4: 如果想把 book fair 做得更大，您們覺(jué)得關(guān)鍵限制是什么？細(xì)節(jié) 5: 是否有影音

4、資料可以供回去進(jìn)一步了解呢？5、關(guān)于Book fair 細(xì)節(jié)（對(duì)內(nèi)）細(xì)節(jié) 6：有多少參與到一次 book fair 的組織中？大家是如何分工的？細(xì)節(jié) 7 是否有相對(duì)成型的標(biāo)準(zhǔn)化、流程化？細(xì)節(jié) 8 組織一次book fair，支出有多少？分別花在哪些方面？比例如何？細(xì)節(jié) 9:組織一次 book fair，能籌集善款多少？籌款后如何處理？細(xì)節(jié) 10 組織一次book fair，最讓們操心的是哪些方面？ (Need to ask Bettina more)6、關(guān)于其他活動(dòng)的思路探索是否還組織過(guò)除Book fair 以外的其他籌款活動(dòng)？如果未來(lái)想策劃新活動(dòng)，您們覺(jué)得還有哪些活動(dòng)是可以嘗試的？覺(jué)得組織這

5、類(lèi)活動(dòng)最重要的三個(gè)有哪些？7、文化您們?cè)?Roundabout 所感受到這里比較提倡什么文化？您認(rèn)同嗎？是什么吸引您留在這里參與志愿服務(wù)?您們覺(jué)得們?yōu)槭裁磿?huì)愿意留在這里？他們樣的預(yù)期？加入進(jìn)來(lái)？您們覺(jué)得如何才能吸引的像您們一樣的8、結(jié)束您們對(duì)這個(gè)項(xiàng)目期望呢？您覺(jué)得這個(gè)項(xiàng)目的重點(diǎn)是什么？在項(xiàng)目進(jìn)程中，建議嗎？需要注意一些什么特殊事項(xiàng)？您能給的工作提一些erview 1:Michael Durgin vo：teer bookroom managerBackground:-Michael is retired and relocated to China 2 years ago with his s

6、pouse.Voteers twice ak 5-6 hours per day oage. Have voteered in Roundabout for 1 years.He voteers for Roundabouts bookroom because he loves 2nd hand storage and books, and the time spent here keeps himself busy.-He is not so much involved with other business in Roundabout as his mainerests in books.

7、Core duties:-Mainly in charge of the bookroom at the Roundabout store. Also supports the book fairin pre-fair preparationsand on-site. He is a key member of the bookin Roundabout.Bookroom facts:-The majority of the books are in English and othergrowing.ernational languages. The amount of Chibooks is

8、 also steadily-Book donations come to Roundabout anytime, e.g. when the expats clean house or leave Beijing.at end of spring/during summer when the relocations happen the most.ak usually comes-The bookstore can house around 4000 books, while they usually have 10k+ books in storage at any time. (FL:

9、This iscurrently under clarification with Michael)The bookstore also cooperates with other offsite, extended Roundabout book shops, including around two dozensrestaurants and coffee shopshe area, embassies etc, where the Roundabout books are being sold. The embassies-are useful for sales specificall

10、ying the non-English audience and helps to sell these books more efficiently.-The bookroom has just recently started, so it is quite new and not yet well knownhe community. However, as thebookfairs enjoys good repuion, the bookroom has good potential to grow. Michael be vesshould be done to inform p

11、eople of the presence of the bookroom though.t more (marketing)-Key customer group of the bookroom/bookfairs is the expat community in general. Another big group is thestudents/parents attending the schools where the bookfairs are held.Bookroom voteers:-The majority of work related to books are done

12、 by the voteers.Sarah and one full-time staff (contributes 1-2 hrs a day) also help out, and they focuses chiefly on the Chibooks.The Chistaff has only recently started working on the books, and is now getting up to speed on the work, which ismainly to assist with the sorting and other basic logisti

13、cal stuff.-The bookroom voteers usually fallo four categories:o oCat 1 adults who have free time. Regularly comes in 1-2 times akCat 2 Community service performed by high school students. This usually is a 1-day event wischoolgroup coming in at the same time.o oCat 3 Infrequent individual voteers. D

14、ifficult to estimate their commitment and the volume.Cat 4 Bookfair specific voteers - Roundabout specific voteers who only helps outhe bookfair, orparents from school where the fair is being held.teers needed at the storeroom 2-3 voteers for 4-6 hours day-Total voThe number of voteers have gone dow

15、n a bit lay - mostly foral reasons. There is also less voteersduring wer months when the store is too cold.-Voteers duties sorting and categorization of books. Stocking the shelves and keep the shelves updated with booksfrom storage.How the donated books are being prosed:-When the books are donated,

16、 the voteers need to separate the books from other donated items. They will bescanned for their condition. If the books are too old to be sold, too torn, too beat up etc, they get recycled.-The books will then be sorted according to categories. Roundabous 20+ categories. The biggest categories areEn

17、glish childrens books and English fiction. Some Chitheir topics and conditions are suitable.books will also be sorted and given to migrant schools if-Once the books are categorised, they will be sortedo the relevant boxes. Once the boxes are filled, they are tdup and stored in preparation for the bo

18、okfairs.Michaelsal views of Roundabouts challenges:-Roundabout is young and still growing. It is at a poof where it could use a bit more structure.It would be good to have more managerial staff to oversee the operations and the voteers. At times, the voteerssaryfeel frustrated not being able to easi

19、ly find the relevant staff who ceep them informed and make the nedecis.-He also feelst there could be moreeractions betn the voteers and the staff, and among other voteers.He ishe pros of updating a set of procedures for books related proses feedback are currently beingcollected. He also sent some o

20、f his thinking on the major categories of what the team does, pluggestions andmendations to the Roundabout management team in Autumn 2014. (FL: Currently asking Michael if he is willingto share more details).Some more structure or schedule would make the work at the bookroom more efficient. E.g. if

21、the school visits could-be known better in advance, suitable amount of work could be prepared in advano everyone has something to do.At other times, there could be a better match of the voteers language skills if such information were available.ing. Nowt 兒慈會(huì)is involved, the-He is currently a bit of

22、confused about what group of people Roundabout isdonees seem to revolve more around children, whilehe past, the pool seemed muore varied with elder s,earthquake victims etc. However, theaffiliation with the CAAFC.group was never fully articulated before, so this may be a result of theWhat keeps keep

23、s Michael in Roundabout:His deep love of books and 2nd hand thingsHe love working with the people in Roundabout-erview 2:Bettina Haupter Vo：bettinahteer mainly in charge of theanisation and coordination of all bookfairsBackground:-Bettina came to China 3 years ago and has voteered for Roundabout for

24、 2 years. She has previously worked withIBM sales in Germany. After moving to China with her family, she has more time on her hands as a stay-at-home mom,and heard about Roundabout from a friend. She began with sorting the various donated books.She started focusing and specifically running the Round

25、about bookfairs 9 months ago (from autumn 2014). At the-beginning the work was overwhelming, but it is going much smoother nowt she is more experienced, and anothervoteer, Friederike joined the team since Jan 2015.-She currently voteers 2-3 days perk at RoundaboutCore duties:-Basically in charge of

26、all theanisation and logistics involved in each bookfair. This include:o Making the overall annual bookfair plan.o Make contact with schoolserested in holding a bookfair.o oConduct site visits at potential schools.Prepare each bookfair according to the operations checklist (This is awhich includes i

27、temch assite feasibility visits, communication channels and timeline, promotional material production, distribution etc.However, it is still a workingwhich is not standardised and not complete. (FL: Am asking Bettina toprovide the detailed checklist to us for reference.)oAlletc.)sve been prepared fo

28、r each bookfair are filed for future reference (e.g. Floor layout plansoThe biggest challenge of the job ist theanisation of each bookfair very detail oriented.o (FL: Outstanding information to be provided by Bettina: the number of voteers at each bookfair; costbudget and cost structure of each book

29、fair)She is currently also training Friederike in everything related to bookfairs so the job.-t they are both fully up to speed withHer biggest challenge:-The bookfairs have grown to a sizet they need more voteers. A full time staff should also be in charge of this.Bettinasal views of Roundabouts ch

30、allenges:-A better check-list of to-do listhe store is needed (NB: Not just the books section, but the overall RoundaboutStore), which should be followed better by everyone involved. Better training to stand voteers working is needed.le, the website needs to be-Need a specific marketingin charge of

31、all communications and promotion. For exmuch better and muore timely updated.-Need to be more efficient in attracting vofriends.teers make better use of the expat network and spread the word among-It is goodt there are currently two people in charge of the bookfair, sot a handover is taking place us

32、ing theexisting checklists and procedures. This is also a good backup system in case oneleaves (which often happens invoteeranisations.What keeps Bettina in Roundabout:-She has the time to help and she has fun at Roundabout!She finds the work very worthwhile and very fulfilling, espelly after having

33、 visited the children theyve helped.She is happy with theaudiencet Roundabout is helnow.After the recent changes with CCAFT, theaudience of their donation is much clearer.erview 3:Friederike Muller Vo：teer currently assisting Bettina inanising and coordinating all bookfairsBackground:-Friederike has

34、 lived in China for 2 years. She has previously worked with Volkswagen for moreGermany, before starting to move around the world with her family.n 10 years in-She has voteered in Roundabouthe last 1 years. Shesaw Roundabout as she lives close by, and wasbrought here by Bettina. She also started off in warehouse sorting things.-She voteers oage 5-10 hours ak.Core duties:-Since Jan 15, she has focused on working with Bettina onanising and coordinating the Roundabout bookfairs.She is mainly learnin