假日酒店：儀容衛(wèi)生培訓資料

1、假日酒店：儀容衛(wèi)生培訓資料假日酒店：儀容衛(wèi)生培訓資料假日酒店：儀容衛(wèi)生培訓資料Grooming & Hygiene個人儀表及衛(wèi)生Looking Your Best! 展示給客人你最佳的儀容,儀表.Creating An Impression. 給客人留下深刻的印象.Our Hotels Image. 我們酒店的形象.You - A Representation. 你就是這一切的代表. 2021/4/132LESSON OUTLINES課程目錄General Grooming Standards 個人儀表基本標準Females Grooming Standards 女員工儀表標準Male Hai

2、r standards 男員工儀表標準Kitchen Employees 廚房員工儀表 2021/4/133OBJECTIVE培訓目的 通過本次培訓，你將能夠列出并解釋出酒店的個人儀表和衛(wèi)生方面的標準。At the end of the training, you will be able to list & explain Holiday Inn Daya Bay Grooming & Hygiene standards.2021/4/134 Uniforms should be change according to department procedures. 要穿部門所規(guī)定的制服Nam

3、e tag to be worn at all times and correctly positioned on the left hand up-side of the uniformed.上班時名牌一定要隨時佩戴在制服左上方正確的位置Dress Code/Uniforms 服裝2021/4/135Uniforms or any part of the uniform must not be worn outside of the Hotel unless specific duties require doing so. Any damage to the uniform must be

4、 reportedto the Linen Room immediately so that repair can be done 除非工作需要，禁止在酒店外穿整套或任何一部分的制服。制服若有損壞，必須立即通知制服間，以及時修補。Dress Code/Uniforms 服裝/制服 2021/4/136Why wear a name tag ? 為什么要戴名牌？It enable new staff to integrate faster。它能使新員工快速進入狀態(tài)It gives an organization a friendlier and more personal image。可以帶給飯

5、店親切及個人化服務(wù)的形象Customers and visitors like to know who they are talking to?顧客想知道他們在和誰講話2021/4/137Why wear a name tag ? 為什么要戴名牌？It encourages staff to take greater responsibility for their actions and behavior.它能加強員工對自己的表現(xiàn)及行為的責任感It enable new staff to integrate faster.它能使員工很快的辨認新同事2021/4/138General Groo

6、ming Standards個人儀表基本標準Hair may not look wet and oily.頭發(fā)看起來不要非常油膩，要保持清潔。No strong hair spray, gel, lotion on hair. 不要在頭發(fā)上涂抹過多的發(fā)膠No fancy design hair styles. 不要留怪異的發(fā)型No fancy jewelry. You are allowed a simple wedding band, a watch and a pair of small ear studs for females不要佩帶耀眼的首飾，只可佩帶結(jié)婚戒指、手表，女員工可佩帶小耳

7、釘，且一只耳朵只能戴一個耳釘2021/4/139No necklaces may show outside the uniform. 項鏈不要佩帶在制服外The color of inner garments must be kept concealed under the skirt/blouse/shirt.內(nèi)衣顏色必須及裙子、男女襯衣的顏色相符Long johns must not protrude jackets/trousers.內(nèi)衣領(lǐng)口、褲邊不得露出襯衣和外套2021/4/1310General Grooming Standards個人儀表基本標準Pockets may not c

8、ontain too many articles, nor look bully.工裝口袋不允許裝太多的東西，或看起來臃腫Shoes should be polished.保持皮鞋的光亮Finger nails should be clean, short, well trimmed. 指甲要整潔、整齊2021/4/1311General Grooming Standards個人儀表基本標準Avoid garlic, onion, and strong spicy smelling food before reporting to work.工作前要去除口腔或身體的異味，如： 蒜，元蔥及某些刺

9、激性食品較強的氣味。Hands must be washed after each visit to the toilet, before and after meals and handling of food.飯前便后要洗手。2021/4/1312General Grooming Standards個人儀表基本標準 Hair must be clean, neat and tidy at all times. 時刻保持頭發(fā)干凈整潔。Fringe must be above the eyebrow. 垂在額前的短發(fā)，不可遮蓋眼。Color of hair must be of a “natu

10、ral ” color. 頭發(fā)的顏色要自然。No fancy unnatural colored hair.頭發(fā)不可染刺眼的或不自然的顏色2021/4/1313WOMENS GROOMING女員工儀表標準2021/4/1314Must be clean, well-cut and regularlymaintained.頭發(fā)要梳理整齊Loose hair must not tough the shoulders, If so, it must be worn up in an elegant professional style. E.g.: braided, pony-tail,bun.頭發(fā)

11、長度不能到肩膀，否則的話一定要優(yōu)雅專業(yè)扎起來。如：辮子、綁成馬尾狀、盤成發(fā)髻。WOMENS GROOMING女員工儀表標準Hair發(fā)型2021/4/1315Hair worn in a pony-tail on the crown.頭發(fā)像皇冠似的綁的很高的馬尾Hair fringe covering the eyebrows.流海遮住了眉毛Wet look.頭發(fā)看起來是濕的Extreme style or light-colors.奇怪的發(fā)型或顏色NOT ACCEPTABLE不允許2021/4/1316Hair accessories must be of a conservation nat

12、ure.頭發(fā)上戴的飾品一定要保守自然All ribbons, ready-made bows and scrunches should be black。頭飾僅能使用黑色Hair Accessories 頭發(fā)上戴的飾品2021/4/1317Male & Female staff is not allowed to wear jewelry or other accessories with their uniforms 男女員工上班均不允許佩戴首飾或飾物JEWLLERY 珠寶Brooch, bracelet, anklets and lip/nose/earrings not allowed.

13、不允許佩戴胸針，手鐲，腳鏈，嘴鼻耳環(huán)2021/4/1318Except for wristwatch, wedding ring and stud earrings for female staff. The maximum diameter of ring can not wider than the finger. Earrings should be either gold,silver,or pearl Studs, No hanging earrings should be worn.手表、結(jié)婚戒指除外，女員工可允許佩戴釘狀耳環(huán)）,戒指寬度不能寬于手指。耳環(huán)只能戴金、銀或珍珠，不能戴

14、吊式耳環(huán)。Bangle(foot-lace)should not be worn. 不能戴腳鏈.2021/4/1319MAKE-UP 化妝Make-up has to be light, and classic化妝必須是淡妝并且高雅Ladies are required to wear a minimum of a lipstick and blusher.女員工最基本要涂口紅即腮紅Use simple / light / close to skins nail polish.使用透明色或接近膚色的指甲油2021/4/1320Females Grooming Standards女員工儀表標準F

15、alse eyelashes not permitted.不允許戴假睫毛。No Strong perfume.不允許用味道過濃的香水。No black or dark maroon color lip stick. 不可涂抹黑色或深褐色的口紅。No tattooed eye lid/brows and lips.不準紋眉。紋眼線；紋唇2021/4/1321Stockings絲襪Must be worn by all female Associate.所有女員工都要穿絲襪Skirts must always be worn with pantyhose stockings. Plain, ski

16、n colour and no runs/no holes.應(yīng)穿酒店統(tǒng)一發(fā)放的絲襪。并保證絲襪無破洞、無抽絲2021/4/1322Male Hair standards男員工儀表標準2021/4/1323Hair, which must be clean and of a conservative style, should be maintained regularly, And not reaching the collar.Minimum hair length of Number 2 on razor setting. No hair fringe could cover the ey

17、ebrows. Side burns should not extend beyond the middle of the ear.男員工的頭發(fā)要保守，并梳理整齊，長度不到衣領(lǐng)，最短長度為2公分前面的頭發(fā)不能擋住頭發(fā), 鬢角不能超過耳中央MENS GROOMING2021/4/1324No Print T-Shirt should be worn under uniforms.不能在制服下穿著有印花的T恤Hands and nails must be and well manicured at all times.Length of nail could not be over the top

18、 of the finger.雙手及指甲要整齊清潔，指甲不宜超過Uniforms must be clean, well-ironed and free from spots and stains with no Buttons missing and on loose threads. 制服須干凈，熨燙平整，無污漬，鈕扣齊全，無開線MENS GROOMING2021/4/1325MENS GROOMINGFace must be clean, shaven at all times. 保持面部清潔No earrings of any sort allowed.不準佩帶耳環(huán)及其他小飾品Plai

19、n black or dark color tone socks only.只允許穿黑色襪子Black shoes, clean and polished. 只允許穿酒店統(tǒng)一發(fā)放的工鞋皮鞋要光亮2021/4/1326Kitchen Employees廚房員工儀表2021/4/1327Kitchen Employees廚房員工儀表Hats must be worn at all times.工作時必須佩帶工作帽Hair must be washed everyday.每天必須洗頭2021/4/1328Kitchen Employees廚房員工儀表Females must wear hairnet

20、s.女員工應(yīng)該佩帶發(fā)網(wǎng)No jewelry of any sort allowed.不準佩帶任何裝飾物must wear kitchen shoes/boots.必須穿廚房的鞋和靴子2021/4/1329Personal Hygiene個人衛(wèi)生2021/4/1330Personal Hygiene個人衛(wèi)生Bathe daily . 每天洗澡。Brush your teeth. 每天刷牙Wash your hair and keep it clean and dandruff free.清洗頭發(fā)，保持頭發(fā)干凈，沒有頭皮屑2021/4/1331Personal Hygiene個人衛(wèi)生Use deodorant. 可使用除臭劑Use perfume or cologne in moderation. 可使用溫和清淡的香水2021/4/1332Personal Hygiene 個人衛(wèi)生Avoid garlic, onions, strong spicy smelling food befo