口語(yǔ)實(shí)訓(xùn)(調(diào)查與報(bào)告)2-新課件

MakingAnInvestigation&DoingAReport

2nd.BusinessReception(Etiquette)

MakingAnInvestigation1TeachingplanEstablishingBusinessRelationshipBusinessReception(Etiquette)TelephoneSkillsBusinessTripProductIntroductionAdvertising

7.

Exhibition8.NegotiationinBusiness(quality,quantity,Price,package,shipment)

9.DescribingTrends(Diagrams)

10.Placinganorder

11.ConclusionofContract12.Payment13.Agency14.MarketResearch

15.FinalTestTeachingplan2Asthesecretaryofthegeneralmanager,youaregoingtopickupaVIPfromUSA.Howwillyoumakeaschedule?Warm-upAsthesecretaryofthegenera3Step1MakeanappointmentInform:yourname,company,deparmentpurposedetailanticipationabouttime&placeStep1MakeanappointmentInf4Step1Makeanappointment1.I'dliketomakeanappointmenttoseeyou.2.Woulditbepossibleformetotalktoyouinpersonaboutthat?3.I'dliketoseeyouatyourearliestpossibleconvenience.4.Couldwegettogetheranddiscussitalittlemore.Step1Makeanappointment1.5Step2Makeatimetableflexibles13:00-15:00thetotaltimeStep2Makeatimetablefle6Step2MakeatimetableAnytimeyousay.Pleasecallonmewhenitisconvenientforyou.anytimesuitsyou.3.Anytimebetween3p.m.and5p.m.

4.I’mfreeafter3p.m.5.I’mexpectingsomevisitorstomorrowmorning.6.I’llbeoutoftowntomorrow,butalmostanytimeafterthatwouldbefinewithme.Step2MakeatimetableAnytim7Step3Postpone

bepunctualwaitpatientlyStep3Postponebepunctual8Step3PostponeI’vedecidedtoputitoff.Imaybealittlelatebutpleasewaitforme.You’dbettermakeitalittlelaterifit’sconvenienttoyou.4.Shallwepostponetoday’sappointmentbetweenus,becauseofthebadweather.Step3PostponeI’vedecidedt9Step4Cancel

expressapologysincerelyinformthereasonStep4Cancelexpressapolog10Step4CancelI’msorryIhavetocancelourappointment.Somethingurgenthashappened.Iwon’tbeableto

makeitthisafternoon.3.I’mafraidIcouldn’tkeepmyappointmentwithyouonFriday.Step4CancelI’msorryIhave11Step5Custom

acquireinformationknowtaboosStep5Customacquireinform12Step5CustomAmericansbelievethatlookingatsomeonedirectlyintheeyeduringindicateshonestyandsincerity,theBritishbelievesuchagesturetobeamarkofrudeness.Step5CustomAmericansbeliev13Step6Meetatairport/railwaystation/dock

bepunctualknowthefeaturesofthecertainperson(facialexpression/clothes)greetinitiativelyintroductionStep6Meetatairport/railwa14Step6Meetatairport/railwaystation/dockHowwasyourflight?Wasitcomfortable?Didyouhaveagoodtrip?Itwasquitegood.Butitwasawfullylong.Didyougetanysleepontheplane?Weweredelayedtakingoff,andweencounteredalotofbadweather.Step6Meetatairport/railwa15Step7Smalltalk(inthecar)

befriendlybrieflyleavethemessagetoeachother(time,place,content,phonenumber)Step7Smalltalk(inthecar)16Step7Smalltalk(inthecar)We’llarriveatthehotelinanotherfiveminutes.…Step7Smalltalk(inthecar)17Step8Visit

publicplacecometothepointtimelyStep8Visitpublicplace18Step8VisitHasanythingcomeup?It’sniceofyoutocome.Pleasehaveaseat.Didyouhaveanydifficultyfindingouroffice?I’mlookingforaMr.Zhangwhoisinchargeoftheexportdepartment.Step8VisitHasanythingcome19Makeapresentationaboutthetaboosofdifferentplaces.(simulation)AssignmentMakeapresentationaboutthe20TheEnd.

TheEnd.21

MakingAnInvestigation&DoingAReport

2nd.BusinessReception(Etiquette)

MakingAnInvestigation22TeachingplanEstablishingBusinessRelationshipBusinessReception(Etiquette)TelephoneSkillsBusinessTripProductIntroductionAdvertising

7.

Exhibition8.NegotiationinBusiness(quality,quantity,Price,package,shipment)

9.DescribingTrends(Diagrams)

10.Placinganorder

11.ConclusionofContract12.Payment13.Agency14.MarketResearch

15.FinalTestTeachingplan23Asthesecretaryofthegeneralmanager,youaregoingtopickupaVIPfromUSA.Howwillyoumakeaschedule?Warm-upAsthesecretaryofthegenera24Step1MakeanappointmentInform:yourname,company,deparmentpurposedetailanticipationabouttime&placeStep1MakeanappointmentInf25Step1Makeanappointment1.I'dliketomakeanappointmenttoseeyou.2.Woulditbepossibleformetotalktoyouinpersonaboutthat?3.I'dliketoseeyouatyourearliestpossibleconvenience.4.Couldwegettogetheranddiscussitalittlemore.Step1Makeanappointment1.26Step2Makeatimetableflexibles13:00-15:00thetotaltimeStep2Makeatimetablefle27Step2MakeatimetableAnytimeyousay.Pleasecallonmewhenitisconvenientforyou.anytimesuitsyou.3.Anytimebetween3p.m.and5p.m.

4.I’mfreeafter3p.m.5.I’mexpectingsomevisitorstomorrowmorning.6.I’llbeoutoftowntomorrow,butalmostanytimeafterthatwouldbefinewithme.Step2MakeatimetableAnytim28Step3Postpone

bepunctualwaitpatientlyStep3Postponebepunctual29Step3PostponeI’vedecidedtoputitoff.Imaybealittlelatebutpleasewaitforme.You’dbettermakeitalittlelaterifit’sconvenienttoyou.4.Shallwepostponetoday’sappointmentbetweenus,becauseofthebadweather.Step3PostponeI’vedecidedt30Step4Cancel

expressapologysincerelyinformthereasonStep4Cancelexpressapolog31Step4CancelI’msorryIhavetocancelourappointment.Somethingurgenthashappened.Iwon’tbeableto

makeitthisafternoon.3.I’mafraidIcouldn’tkeepmyappointmentwithyouonFriday.Step4CancelI’msorryIhave32Step5Custom

acquireinformationknowtaboosStep5Customacquireinform33Step5CustomAmericansbelievethatlookingatsomeonedirectlyintheeyeduringindicateshonestyandsincerity,theBritishbelievesuchagesturetobeamarkofrudeness.Step5CustomAmericansbeliev34Step6Meetatairport/railwaystation/dock

bepunctualknowthefeaturesofthecertainperson(facialexpression/clothes)greetinitiativelyintroductionStep6Meetatairport/railwa35Step6Meetatairport/railwaystation/dockHowwasyourflight?Wasitcomfortable?Didyouhaveagoodtrip?Itwasquitegood.Butitwasawfullylong.Didyougetanysleepontheplane?Weweredelayedtakingoff,andweencounteredalotof