高考英語應(yīng)用文寫作-抱怨信投訴信【解析+模板+范文】

高考英語應(yīng)用文寫作——抱怨信投訴信【解析+模板+范文】高考英語應(yīng)用文寫作——抱怨信投訴信【解析+模板+范文】高考英語應(yīng)用文寫作——抱怨信投訴信【解析+模板+范文】V:1.0精細(xì)整理，僅供參考高考英語應(yīng)用文寫作——抱怨信投訴信【解析+模板+范文】日期：20xx年X月應(yīng)用文寫作：抱怨信、投訴信在當(dāng)今商品經(jīng)濟(jì)時(shí)代，商品買賣活動(dòng)非常普遍。在日常生活中，人們常會(huì)遇到對(duì)所購商品質(zhì)量或售后服務(wù)不滿意的情況，這時(shí)可以寫投訴信(ALetterofComplaint)求得解決。投訴信與普通書信的格式基本相同。但要注意的是，寫投訴信的目的是為了求得一個(gè)解決問題的辦法而不是為了泄憤，因此寫信時(shí)一定要注意態(tài)度誠懇、直截了當(dāng)。一、一封投訴信應(yīng)包括三個(gè)最基本的方面：1.投訴內(nèi)容。一般放在信的開頭。常用的表達(dá)法有：Iamwritingtoyouabout...whichIreceived/bought...Iamgoingtocomplainabout...Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...2.投訴原因。一般講述對(duì)商品質(zhì)量或售后服務(wù)不滿意的地方。常用的表達(dá)法有：Whenwechecked...,wenoticed...WhenItook...outofthebagandexamined...closely,Ifound...WhenIunpacked...andtriedtouseit,itdidnotwork.3.希望得到的結(jié)果。常用的表達(dá)法有：Pleaseletmeknowwhatyouintendtodointhismatter.Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...二、具體細(xì)節(jié)①首段：注意客觀禮貌a.自我介紹;b.引出投訴內(nèi)容c.表明目的要求。②主體：展開說明投訴原因、具體理由或后果，注意內(nèi)容充實(shí)，符合交際習(xí)慣。a.詳細(xì)說明情況，中肯提出問題;b.提出改進(jìn)建議，表明希望如何解決;c.拓展題目內(nèi)容，尤其要強(qiáng)調(diào)如何問題不解決所帶來的后果。③尾段：提出解決方案，不用展開，注意公平公正、禮貌原則。a.表達(dá)強(qiáng)烈愿望，希望上述問題得到迅速恰當(dāng)?shù)慕鉀Q;b.有時(shí)可就問題的解決限定時(shí)間;c.對(duì)有關(guān)人員的努力表示感謝;d.希望盡快得到滿意答復(fù)。文章的整體框架按照上述標(biāo)準(zhǔn)進(jìn)行，具體到?jīng)]一句的把握則如下：第一部分：提出抱怨并表示遺憾(1)很抱歉打擾您，但我必須鄭重提出投訴。IamsorrytotroubleyoubutIamafraidthatIhavetomakeaseriouscomplaint.(2)我很遺憾地告訴你投訴有關(guān)…….的事由。Iamsorrytotellyouthatthereshouldbecausetocomplainabout…(3)我真的很討厭抱怨，但最近有一件事情確實(shí)令人煩心。Ireallyhatetocomplain,butonethingisreallydisturbingnow.（4）I’mwritingtobringyourattentiontotheproblemsIhavehadwith…第二部分：闡述問題發(fā)生的經(jīng)過第三部分：指出問題引起的后果(1)噪音影響我的睡眠，使得我在上班時(shí)間無法集中精力。結(jié)果這些天我已經(jīng)搞錯(cuò)了好幾次ThenoisedisturbsmysleepsothatIcan’tconcentrateonmyworkduringtheworktime,andasaresult,Ihavemadeseveralmistakesthesedays.(2)在這樣(嘈雜)環(huán)境下我無法進(jìn)行研究，我需要一間安靜的房間。FormethisenvironmentisverydifficulttomakestudiesandIneedaquietroom.第四部分：提出批評(píng)及處理的意見或敦促對(duì)方采取措施(1)我認(rèn)為是你認(rèn)識(shí)到……的時(shí)候了。Ithinkit’shightimethatyourealized….(2)我們深知你們并不經(jīng)常出錯(cuò)，但我們希望能確保這類差錯(cuò)不再發(fā)生。Weknowthatyouarenotgenerallycareless,butweshouldlikeyourassurancethatthiswillnothappenagain.(3)我必須正告貴方，除非對(duì)目前狀況采取措施，否則我將被迫訴諸法律。Imustwarnyouthatunlessyoudosomethingaboutthesituation,Iwillbeforcedtotakelegalaction.(4)坦率地所，我不再準(zhǔn)備忍受這種狀況。Frankly,Iamnotpreparedtoputupwiththesituationanymore.(5)如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。Iwouldbeverygratefulifyoucouldlookintothematterassoonaspossible.AndIamlookingforwardtoanearlyreply.(6)Ihopeyouwilltakestepstorectify（改正）thissituationsoon.(7)Itishightimeyoutooksomemeasurestosolve…(8)Isincerelyhopesuchthingswillnevertakeplaceagain.(9)Youmustrectifythesituation,orIwilltakeittothecourt.(10)Ifyoucan’tgivemeasatisfactoryanswer,IwillcomplainittotheConsumerAssociation三、小模板①Date,Dear…,Iamwritingtocomplainabout…Itrustyouwilltakemycomplaintsseriouslyand..Ifitisnotproperlysettled,Iwouldaskyoutogivebackmymoney,orIwouldcomplaintotheconcernedauthorities.Yourssincerely,②Date, Dear…,IamwritingtoinformyouthatIfind…unsatisfactory…..Ihopeyouattachimportancetothismatter,andhelpsettleitassoonaspossible.Yourssincerely,三、范文【范1】DearSir,IamwritingtoyouaboutatypewriterIorderedfromyouon13March,2003.WhenIunpackedthemachineandtriedtouseit,Ifoundthebackspacekeydidn'twork.Lookingitover,Ialsofoundthelinespaceregulatorhasbeencracked.Asyouknow,themachineisunconditionallyguaranteedforayear.SinceyouhavenoservicemaninthiscityIamobligedtoreturnittoyou.Ihopeyoucansendmeanewonewithinafewdays.Yourstruly,WangPing[點(diǎn)評(píng)]這是一封要求調(diào)換打字機(jī)的信。作者首先說明了要投訴的商品是一臺(tái)打字機(jī)。接著作者抱怨了打字機(jī)的質(zhì)量問題：退格鍵壞了，行距調(diào)節(jié)器破裂。由于打字機(jī)是無條件保修一年，而本市又沒有維修人員，作者最后要求調(diào)換產(chǎn)品。信中列舉的質(zhì)量問題符合實(shí)際，調(diào)換的理由充分，作者的態(tài)度誠懇，因而調(diào)換的要求是合理的。【范2】假設(shè)你是李強(qiáng)，請(qǐng)你就本校圖書館的狀況給校長寫一封信，內(nèi)容應(yīng)涉及圖書館的藏書數(shù)量和更新狀況、環(huán)境、服務(wù)等，可以是表揚(yáng)，可以是批評(píng)建議，也可以兼而有之。ALettertotheUniversityPresidentabouttheLibraryServiceonCampus.January6th,2006DearMr.President,IamwritingtoexpressmyconcernovertheLibraryserviceonthecampus.AsamajorinEnglish,IfindthatmostofthebooksinEnglishinthelibraryareoutdated.Sofar,Ihavenotcomeacrossasinglebookpublishedafter1995.Asaresult,wefailtogetthelatestinformationofacademicdevelopmentbothathomeandabroad.Inaddition,thelightinthereadingroomisfarfrombright,whichdoesharmtooureyes.Worsestill,thereisnoair-conditioningandwearesweatingheavilystillwhilereading.Lastbutnotleast,thenewlydevelopedelectronicinformationsystemdoesnotworkwellandneedsfurtherimprovement.Agreatnumberofbooksshouldhavebeenlistedinthesystem.Thereisnodenyingthatthelibraryhashelpedusalot.Butitisinurgentneedofimprovement.Whenim-proved,thelibraryiscertaintoprovidemuchmorehelpwithourstudy.Thankyouforyourtime.Iamlookingforwardtoyourreply.Yourssincerely,LiQiang【范3】Directions:Writealettertocomplainaboutthebadserviceyouhavereceived①Dearmanager,IamwritingtoshowmygreatangeraboutthebadserviceIencounteredinyourdepartmentstorelastSunday.Thatsaleswomanwasbynomeanspatientenoughtoanswermyquestionsabouttheproducts.Shewassoeagerlytalkingwithherfriendthatshejustturnedadeafeartomyquestions.Ifeltdisappointedthatsuchbadservicecouldhavehappenedinaso-calledfive-stardepartmentstore.Ihopeyoudosomethingtostopsuchthingshappeninganymore,justtosaveyourstore’sfame.②DearSir/Madam,Iamwritingtoyoutocomplainaboutyourhotel.Ihadaterriblestayinroom5012ofyourhotelfromthe24thtothe26thofAugust20