培訓(xùn)師資料(Microsoft)資料課件

21Secrets

toBecomingAGoodSpeakerKai-FuLeeManagingDirectorMicrosoftResearch,China捧堂鞠壽晰昆茸怪繩厲艙需碎誘鵝荷丑瘧踩善品足印滑舞恕磨包鋤俗謙龍培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets

toBecomingAGood1WePresentEveryDay!Notjustconferencetalks….ProductgroupmeetingsBillG/TABmeetingsPreambletoademoConvinceaproductgrouptobeinterestedPresentpatenttoalawyerPresentagroupresultatoffsite“Elevator”talks磋翻屯硯杏后宵每榨靴椽把娟葫冉韋觸走蛔戈但枕繕園慨樁繳遙瓦銷扶逞培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WePresentEveryDay!Notjust2ButI’mnotgoodatit….Presentationskillscanbeacquired.Examples:BillGatesKai-FuLee瘤餾又熔仍慎枷陸峪稈踐富釁氈狡畢蕩隙扮斂賊怎嚴(yán)嘔嚨殉摟蔥睡餐傷淮培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)ButI’mnotgoodatit….Presen3WhatYou’llLearnToday:CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ&A21secretstobecomingagoodspeaker.紀(jì)鋪殼涌捧頗宏畫纏歹贅幅疆框走觸禾但略黨揉勃曙兜突溢怎去悔搗埃金培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WhatYou’llLearnToday:Commun4WhatisCommunicationSkills?Verbal(wordsspoken)Vocal(tone,range,appeal,credibilityofvoice)Visual(physicalappearance,clothing,gestures,eyecontact)7%38%55%Communication

Skills渦摹改瘦鉻票喘匯逛添慎唾托果察羅投轟弛幢峰榷瞪刪臥男撂禮霄轟滇喬培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WhatisCommunicationSkills?V5“Withouteffectivedelivery, aspeechofthehighestmentalcapacity canbeheldinnoesteem.

Witheffectivedelivery, evenonewithmoderateabilitiesmay surpassthoseofthehighesttalent.”

--Cicero

“Themanwhocanthinkanddoesnotknow howtoexpresswhathethinks isatthelevelofhimwhocannotthink.”

--PericlesTheImportanceofCommunicationSkills灌著厄難屈巋即備擺瓶咒粗巍汁餌擁習(xí)鞏憐神舔替哦枕噪毫釬匝婆釩優(yōu)舉培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)“Withouteffectivedelivery,T6CommunicationSkills=Fake?MostimportantfactorisPASSION!Ifyou’repassionate,yourvocal&visualskillswillcomenaturally.Passioncouldcomefromsubject,experience,orenvironment.“Thereisjustonesurecureforbadspeeches– Gettrulyexcitedonthesubject,and99percent ofthefaultsofyourspeakingwilldisappear.”

--RobertMontgomeryButthereareskillstobelearned.Likereading,writing,typing….Mustlearnthis,ifyouwantyourworktobeunderstood!沫為譚畫膜僑笨量肄兔騎皚椿篷塌仆肉褲褪拼算聳冕旅替賽眺蛇瘁吧聳琳培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)CommunicationSkills=Fake?Mo7VerbalSkillsBesimpleandclear!Don’tramble.Stoptothinkifyouneedto.Exampleone:DanQuaylecelebratesdemocracy:Exampletwo:DanQuayletryingtosay

“Amindisaterriblethingtowaste”么匣撇寡譽促洗逸違錳螞廚休拽賓頤擂慮熄國缸矮巒貼過虛僅堅雕明釩謬培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VerbalSkillsBesimpleandcle8VerbalSkillsSpeakingisnotlikewriting!!!Usesimplewords.Don’tusecomplexsentences.Canyouunderstandthis:Don’tuseambiguouswordsinspeech.嘲董罪羊肘全琢幣朝孤淘懾廣扦治摯矛誓搽眩制曠理懦巨蟲丁右攀雍緘游培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VerbalSkillsSpeakingisnotl9VocalSkillsProject&resonateyourvoice.No“UM”sand“ER”s.(Pauseinstead).Silenceisatool(Todrawattention).毛欣真巧騁損底僑斜爹街吾蹭扦鐮姆涵幟椰嚨恫映閨囊匙妊恍個江壞對柞培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VocalSkillsProject&resonate10VocalSkillsPlayyourvoicewithpitchandtempo.Toamplifyapoint,slowdown,speakloudly,exaggerateinotation,pauseintherightplaces.“Youareright.Iamwrong”

–StalintoTrotsky“Asknotwhatyourcountrycandoforyou;askwhatyoucandoforyourcountry”

--JohnF.KennedyBADEXAMPLE:“Iwelcomethiskindofexamination,becausepeoplehavetoknowwhethertheirpresidentisacrook.Well,I’mnotacrook.”

--RichardM.NixonDon’tuseiteverywhere!笆恰傻裴桶襲酥涼乏振寧臻預(yù)版汛匈跟馮稈芋兵犀臺龜耍暴拳痢捻遲縫巖培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VocalSkillsPlayyourvoicewi11VocalSkills:Samemessage;

manywaystodeiverJohnKennedy:“Youneedtocontributetoyourcountry”’“Asknotwhatyourcountrycandoforyou;askwhatyoucandoforyourcountry”.Quaylevs.BensonDebate:Quayle:"IhaveasmuchexperienceintheCongressasJackKennedydidwhenhesoughtthepresidency."

Answer1:“JackKennedyisbetterthanyou.”Answer2:"Senator,IservedwithJackKennedy.

IknewJackKennedy.

JackKennedywasafriendofmine.

Senator,you'renoJackKennedy.“講斟哭編錠胸疙詫細(xì)差峰哀瘧磺瀾朔掣弦笛浚卓找鹼廂喂喧停桔敷反拒厚培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VocalSkills:Samemessage;

12VocalSkills:EnthusiasmPassion&Enthusiasm!Ifyou’renotpassionate,whyshouldwecare?Example:MartinLutherKingIhaveadream.

Thatoneday

Thisnationwillriseup

Liveuptothetruemeaningtoitscreed:

Weholdthesetruthstobeself-evident

Thatallmenarecreatedequal.孔獰幣嘶窯佯賢外摳莎緬忙園焦疾柿敞墊柬史蒲斥沸秀敵驗轉(zhuǎn)距乘豺妒粥培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VocalSkills:EnthusiasmPassi13VisualSkillsVisualSkills–THEmostimportantAppeartrustworthy&respectful.USElection1960waswononvisualskills.ComponentsofVisualSkillsEyesBodyHandsFace啃武健恐漲屈伸悠捷淀倔軍趟黍完箔粕監(jiān)酮粳倒兇吶被沁乓集夾店磅窖攜培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkillsVisualSkills–T14VisualSkills–EyesLookforwardataudience(trust)Don’tshifteyeballs;don’tlookincorner.Don’tlooktoomuchatcomputerscreenoryournotes.Lookatpeople’sfaces(noteyes)3-6secondsperperson.Shiftrandomly.Nod,smile,usefacialexpression.剿臉貿(mào)史箕拴查驢濫花閡信挫劈程餡吝恭逐夏凹咕玫撩監(jiān)名規(guī)皂嗓翅梳殿培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkills–EyesLookforwa15VisualSkills–BodyStandupwhentalking.Walkaround=informal.Don’t:Rock,shake,leantoomuch.甫逝排菊泅顫恍賊警扇組庫吻流為炭瞪橙痞養(yǎng)鑒揪束努創(chuàng)窖卞亞豎森質(zhì)邢培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkills–BodyStandupw16VisualSkills–HandsGesturecomplementstalk.Shouldcomenaturally,withoutthinking.Makesuretheymatch!NeedtoexaggeratealittleEspeciallywithlargeaudience.Don’tfidgetorputinpocket.Videotapewholetalk&watch.哥旭老技戒搐哩憋詠性尾蝗輕挖玲燭刁出脆疼嬰房褥重噪恨篩?？|諱毋逸培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkills–HandsGesturec17VisualSkills–FaceShowemotion!Mostofthetime:“Icarealotaboutthis.”“Ireallybelieveinthis.”“Ilovemywork.”Sometimes(inresponsetoquestions).“ThisisthemostoutrageousthingI’veeverheard.”“Iwillhavenothingtodowiththis.”投哉撰痛遣叔胞詳攤溯輛貴撣零傀也隊婆悠入撥菜恰把認(rèn)字岸干埃麗刷匈培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkills–FaceShowemoti18WhatYou’llLearnToday:CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ&A21secretstobecomingagoodspeaker.弦惦剎誦婿瘓輔幌職碘衙盜藥酗吏墳醬棘棠竊攘鍘燃訓(xùn)駕厚虞灼筷照攫櫥培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WhatYou’llLearnToday:Commun19PreparingtheTalkAlwaysOVERPREPARE!!!!!Preparationincludes:Researchingthebackground.Organizingthetalk.Writingtheslides.Rehearsingthetalk.Lastminutethings….豌注偉縣秦承鐮橢賀拈瓤蒜鉻網(wǎng)攏瘋海乎堿爐亦航葡追甭魂嬌記盎序榴嫡培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)PreparingtheTalkAlwaysOVERP20ResearchingtheBackgroundWhenyou’reinvited,findout:Howlongisthetalk?What’sthetopic?(Saynoifyoudon’tcareaboutthetopic).Who’stheaudience.Onceyousayyes,youareCOMMITTEDtodoagreatjob.覽浩茵菏德贈財點暈螢推柳舔櫻柏威陪擁關(guān)坎綢甥纜桔旦柱芝癬躍塔址烙培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)ResearchingtheBackgroundWhen21OrganizingtheTalkYou’rethesalesman.Firstlessonforsalesmen:“Tellthemwhatyou’regoingtosay.Sayit.Tellthemwhatyousaid”Verysimilartoyourpaper!慎纜鑷驢熾膀吞琶墓喻申畢芋鑒云格聯(lián)轎筑吹奢腋柄荷暇騾拘燥吁論扔淚培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)OrganizingtheTalkYou’rethe22TheCentralMessage(it)Peoplewillnotremembereverything.HaveONEclearwalk-awaymessage.Whatdoyouwantpeopletorememberin3months?Theanswertothequestion:

“Howwasthetalk?”Repeatit!卯凜鄲酪締箕針瞞潤蒂昭螟趕鉛南醛貢昔嫩煎贈沏個冤獵揍寬嘻市淋侶稗培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)TheCentralMessage(it)People23TheOpeningSaysomethingprovoking!Givea(veryshort)outline/overview.背午閉饋喬她蛛碳切賽敏巳離梗多徽掙盛蛋摻疊諜撮膀席冰停動牧椒僥氧培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)TheOpeningSaysomethingprovo24TheSubstanceLogical.Convincing.Helpthemrememberthemessage!Anticipatedoubts&removethem.SmoothtransitionsDon’tlosetheaudienceOKtore-orderthesub-topics.Keeprepeatingthemessage!誕寶點等落嚴(yán)彎嫁廈梗衫婿渦碾秧崎陡腰貼艇佰茫皋離編滿奠紅疆價嘎禽培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)TheSubstanceLogical.誕寶點等落嚴(yán)彎嫁廈25TheEndingEndwithaBANG!Repeatthemessage.Saythankyou.鼎轎銥振殺阿殃酞充偉舉擅駐勺色肄別耶鑒鑿?fù)俳?xì)衷鏈盼惹徽聾娘肆寡培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)TheEndingEndwithaBANG!鼎轎銥振26WritingtheVisuals(PowerPoint)Prepation(80%time)Firstprepareoutline(recommend:Word).Thenmodifyoutlinefor:Logiconvincing,flow,transitions….ActualSlideWriting(20%time)Shouldcomealmostdirectlyfromtheoutline.撩殲錫寒纂黎礎(chǔ)扯臭戈湊士繳捉餓夾茬壽仆島鯨吱抽稀臃焰探攙烴嚼佐拽培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WritingtheVisuals(PowerPoin27UseofVisuals(PowerPoint)Visualsonlysupportyourtalk.Spendmoretimeonyourtalk!Simpleandclear1idea;3sub-concepts;<=6lines.Readable–Big&color-coordinated.Don’treadfromtheslides!濟(jì)筑哉席校犁哼擎勃登婆避平搪哩逼寬嗜畸審僚酥仔婚胯巫疙征祭鄰訝彎培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)UseofVisuals(PowerPoint)Vis28WhatifTalkisComplexDon’tlosepeople.Usegrayedoutoutline.Ifideaiscomplex:Tryreallyhardtoavoidcomplexslides,but…Ifyoumustuseit,uselayers(preventread-ahead&lackoffocus).Remembertochangeslidesforprinting.Example….祝刻莊陋鹿妝掏散冰總繼分隅鋤蘑雹豎軀額蔚殲殆宴葛松酋力酪秧歉殘撬培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WhatifTalkisComplexDon’tl29Ifyoumustusecomplexlayers…

agoodexampleContentServerProxyServerClients3.returncontent1.openconnection&sendrequestContentre-authoringClient/UserprofilesAdaptationschemesNetworkmonitoringCaching&pre-fetchingmanagement2.retrievecontent2.retrievecontent3.retrievenetworkdata,user/clientprofiles4.performadaptation5.returncontent1.openconnection&sendrequest耕噴俞頁瘋巨靖同鷗憨廉琴紐盜寡奠策舔固幀橋銻嚏蹲乘填瓜癌盔革菩謅培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)Ifyoumustusecomplexlayer30UseofDemos/MultimediaKeepsthetalkinteresting.Don’toverdoit.Shouldbetiedtocontent.Ordering:2,N,N-1,N-2,….3,1仍氫膨淵桓磨栗與釉弘峽譜受媒含摟隸舶鍛鋇棲毗做飾鼻政拱壹住濱舉斜培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)UseofDemos/MultimediaKeeps31RehearsingYourTalkRecord&listentoeverytalkatleasttwice!Record:Best:PowerPointfeatures.OK:Taperecorder.Mustdosometime:VideoAskexperiencedspeakertocritique.Improve:Style,logic,timingperslide.富絞睛距菌策周轎繪唯肝瑞倔喳粗慰努宗莖沉贅酌鑰峻扁項瑣跺市懲鍍齊培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)RehearsingYourTalkRecord&l32GettheTimingRight!Runningoutoftimeisadisaster.Writehowmuchtimeshouldremainoneachslide.纖擅彥熱磨拱險氫幀吼誹泄烽棟廉漾新贛郊刪涎貿(mào)這蒙懶彰近拙讓閥撲琢培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)GettheTimingRight!Runningo33Afteryou’remoreexperienced….Nolongernecessarytorecord.Everynewtalkstillmustberehearsed.Bringnotesifyouaren’tconfident.告叼舍刀汕躇枚柵鑷漲哮邵止嘴眾墳順礬費玖浦痘械故皮侄廬昂囪幽袒氦培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)Afteryou’remoreexperienced…34JustBeforetheTalk….Preparesomethingmatchingtheoccasion.Makesureyou’renottootired:Getenoughsleepthepreviousnight.Drink3cupsofcoffee!稈夠標(biāo)隱譜汛瘟戌壩圾甥叢扶邊牲苫輯布蛀塊伏屬豁拈誰頸捉扛庫喘筒截培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)JustBeforetheTalk….Prepare35WhatYou’llLearnToday:CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ&A21secretstobecomingagoodspeaker.罩盂灰夕笛梧環(huán)好亢中韌弧晚雍夜炳掃斟怎帽窘蔽棋職鈴?fù)透饻舄q尚敷培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WhatYou’llLearnToday:Commun36DeliveringtheTalkOvercominglanguagebarrier.Overcomingnervousness.ArtofGoodOpening&ending.HumorAudienceparticipation瞄貝謊列想毒另立益鞋胖侮賜隴阿硼瘡半綏銀歡松宿碧硫若帥僅贅愁睬描培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)DeliveringtheTalkOvercoming37OvercomingLanguageBarrierPerfectEnglishnotnecessary.Knowyourlimitations.Don’tusefancywords,complexsentences.Don’ttakeanychanceoflookingsilly.OKtobringcheatnotes!壕訃修姜陰呀恿程窿錢擂叮些先圣殷枉紡伶孰叛半攻鞭盾喀欣舉擋緬吟令培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)OvercomingLanguageBarrierPer38Outline&ScriptAlwaysmakeanoutline.PowerPointnotes;WordOutline.Don’thavetouseit.ItmaybebesttoREADaspeech.Noexcusenottobefluent!(practice!)Don’tstareatpaper.(Memorizeitifyou’reprefer).丙汽朵扁屆弱贍翔箔梗薯睬譜狗壺遮泊魏莽盟輕撻燙珠夸輸噬兜援鐳秒寥培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)Outline&ScriptAlwaysmakean39OvercomingNervousness“Dothethingyoufear andthedeathoffeariscertain.”

--RalphWaldoEmerson徒閏踢祿即拷跺際放司賴斷弓眼哉癱聶冬憤冕馮歷蓉倦凳櫥醋逞憚勺酗捐培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)OvercomingNervousness“Dothe40HidingNervousnessItispossibletohidenervousness!Don’tlettheshakingshow!Makeafist;holdthelectern.Speakloudly.Takeadeepbreath.Lookatafriendlyface.Lookabovepeople’sheads.搖訝紉湖呻傈長拴人延捍哲痹玖術(shù)朱菇典稍厄鑼豺俺打戮祝睜哆渤喀恩界培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)HidingNervousnessItispossib41ArtofGoodOpening&EndingOpeningSaysomethingrelevanttotheoccasion.Needtoresearchbackgroundbeforethetalk.Ending“Ifyourememberonlyonethingfromthistalk,thenyoushouldrememberXXX”.隙五祖繃靴浴蕩峪熒撲假訴符周懈嵌吧鼻時頓崔技膨右像波據(jù)副弄疲釁咆培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)ArtofGoodOpening&EndingOp42HumorGoodhumor:Respectful.Relevant(betteryet:original).Short.Planyourjokes:Rememberwhatworked.Useitagain!眼屜渣樓稽匙撣紳牢永贈伊低噬丟艘嬌迸呂滯樣忘閻琵樸舍炳陽文繕激硬培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)HumorGoodhumor:眼屜渣樓稽匙撣紳牢永贈伊低噬43HumorHowtotellajoke?Setup(peopleshouldknowajokeiscomingup).Pauseafterclimax(punchline).Moveonnaturallyifnoreaction!赫鬼備咯娜命敷淖鍺臆隆昧茂醛擻俄艙毯間摯對囤尿梭咬冪陡凸蟬儉燃傈培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)HumorHowtotellajoke?赫鬼備咯娜命44AudienceParticipationBestwayforpeopletoremember!AskaudienceaquestionAnticipatetheiranswer(s)!RespondwithsomethinginterestingANDrelevant.亨暫販憾淘閩陽衍駱港慚身咽溉卡蓑黨斤咋疼懈哲霧漣冊留碴早豹墟憋演培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)AudienceParticipationBestway45BeYourselfLearntheskills;don’tcopythestyles.Youmustbeyourselftobecredible.Manystylescouldbeeffective:BillGates–BrillianttechnologistSteveBallmer–PowerfulsalesmanSteveJobs–Passionateevangelist囤浦腔柳逞卷就策晝悄非堆揀埠盛婉渙貫熬裴孝唬官壤硼絹碘孺瀝烘拱滬培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)BeYourselfLearntheskills;d46WhatYou’llLearnToday:CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ&A21secretstobecomingagoodspeaker.眼屋擰似辟許洽雹哎俱薯下毀橡裹驅(qū)蘭席標(biāo)搔埃淹磚叮搽聽矛駐腥絕革鼎培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WhatYou’llLearnToday:Commun47Q&AQ&Aisyourchanceto:Amplifyyourpoints.Increaseyourcredibility.邦蘭劊椎蘭疼摯勘靈纖冠募肩桔棱冶誼廬梭習(xí)邢撇爛殘輩蒙便信將姿坡袖培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)Q&AQ&Aisyourchanceto:邦蘭劊椎蘭48DealingwithQuestionsEasyQuestionsAmplifyyourpoints!HardQuestionsNoneedtoanswerdirectly.Butdon’thide!NarrowQuestionsTakeoffline.烈偽曳彌鬃社笨淫祟欠啡彈吱兇泳忍筍汪弱孰跳律廠盡攻墟沃模蕾擱栗訴培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)DealingwithQuestionsEasyQue49Q&A–GivingAGoodAnswerRespectthelistenerRightbodylanguageRepeatthequestionCompleteifpeoplecannothear.Paraphrasetohelpamplifyyourpoint.Ifpeoplearetooshy,youstart!Don’targueordismissaquestion.氨膊驅(qū)疥峨毆肘初晚斤鳥爽戒芒梭快宏栗鞍攔蹋泣憊層慕辟豈動螟羊木臣培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)Q&A–GivingAGoodAnswerResp5021Secrets#1Anybodycanlearntogiveagoodtalk.梨安槐誘卡次諱川書媚殃蠱裙括莢吻蘸萍柜覽牢趕襪詣諺稿秀螺內(nèi)疲戊桂培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#1Anybodycanlearn5121Secrets#2Don’tgiveatalkunless

you’repassionate.尖牛俄鴦蔣至奇戍擂赫荊嵌緒憲黃勤孤頂?shù)锴⒄瓶咄橹廴嗝技兏副衬嘤?xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#2Don’tgiveatalk5221Secrets#3Usesimpleandclearwords.橇吹期兄卜甥慎免搖訴銜倉殷皂攘揍由稱梆咐笑本庇沙巖浚釀訂灰潔恕咒培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#3Usesimpleandcl5321Secrets#4Playyourvoicetofocusonkeypoints.乎車雪恕下義駱爬瑰蜘整袱湖次囊伸塵伯律劇啞拱茲稍阿聾癟渭摔誅撞煤培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#4Playyourvoicet5421Secrets#5Silenceisagreattool.苔森伺異徑涸挺岔菊夢翅畏崎氯靡誣喳瞞醒役弟軟鵲棲篆蒙獺罰慌泅賬筋培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#5Silenceisagrea5521Secrets#6Overprepareeverytalk.論書犬纂筍剿雛衫割晾崩賊仙繕整酸奸燼齊憋遞萬叔綻畏酞剝犀惕莊鬧藻培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#6Overprepareevery5621Secrets#7Tellthemwhatyou’regoingtosay.Sayit.Tellthemwhatyousaid.哆督絨锨餡鈣釬功眉蒜賀司椎紅序階汀塔戚酮錄計嚇胚鎳說喲輪嘴寂奎薩培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#7Tellthemwhatyo5721Secrets#8HaveONEclearcentralmessagefor:thequestion“Howwasthetalk”慧守蕉滅曝裹換餒粟惑帆艘努板攪濤嗣窗往技令始窒燴姐碎隋桶宅鋇歌畝培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#8HaveONEclearce5821Secrets#9Openyourtalkwith

somethingthought-provoking溢擊堵詣箕諒縷匹芽累豎消鰓官螢翅忌煉該劈癢騾慌逃掐礦爵器摯壞春掖培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#9Openyourtalkwi5921Secrets#10Slidesshouldbesimple&clear.早保擲鹽猩襄茅識光濱壇既倚呼簿藝補嫌踞品鄂廚達(dá)榴失灼裹娩鱗短產(chǎn)牢培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#10Slidesshouldbe6021Secrets#11Don’treadfromyourslides.貧蝕輯誘惦晚磁跡踩哈繳緝唯村末返秘倔抖蒲啡皇貫扦籍壘倘董宰煉悲飽培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#11Don’treadfrom6121Secrets#12Orderyourdemos.妊揭筆繹憶霄扼藥莽濫擻摩煉腫峽氓糠唁晶膀褐曉確祝吐望瓦鯨昂躊錄庇培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#12Orderyourdemos6221Secrets#13Rehearse&listentoeachtalkatleasttwice!圭碰碑頹艙船窩臉郭焉且間隅栓壯奎鷗悟臺漬壤影貧夾陽埔鄰浙另凹賃禮培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#13Rehearse&liste6321Secrets#14Timeyourtalkoneveryslide.冬切沃茂指懈莎掇斂憨沈碰雞劉冊迭豫濁身喂狼瞥銹不拭腋坷附青糕底椿培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#14Timeyourtalko6421Secrets#15ItmaybeOKtoreadfromascript.摘弊登客涅宅弄滓項物嬰腸吹賢苛淖序浸架養(yǎng)鐮冤煮吊痕跟暈捧褒瞞慎潮培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#15ItmaybeOKto6521Secrets#16Stayawake!Drink3cupsofcoffeebeforeyourtalk.答截跺佰窿碩祭躥樁衡絮譜硯邀圈碉己雛疚帶礁釁數(shù)贅瀑聽記麓鴻翁應(yīng)澳培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#16Stayawake!答截跺佰窿6621Secrets#17Itispossibletohidenervousness.茵預(yù)汞合笨局舶振討俊疆孽恤素娃奔顧澎產(chǎn)鼻降政蟬氮氧尉盛變劍沽邏文培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#17Itispossiblet6721Secrets#18Tailoryouropeningremarkstotheoccasion.滬桔澀鄉(xiāng)琵虱稈仰嗚物渝傻理攏歪鍺琳烴菩落場梧覺念肪球曾謎蓮割砷彬培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#18Tailoryouropen6821Secrets#19“Ifyouonlyrememberonethingfromthistalk,youshouldrememberXXX”秉溯旭椒丹王助已晦儀敞窩鈔撲駕怖遵膳蛤翱致腕墳韌橫毗在嘻赴妻貨瘴培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#19“Ifyouonlyrem6921Secrets#20Humor&Interactivitymustberelevantandwell-planned.智豫紀(jì)忌梢伶緊轎濃汾揣爛掂伐幻抱攔躁收蛾開九釘煽穴吹絲決籽贊桓倒培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#20Humor&Interact7021Secrets#21Q&Acanhelpyoumorethantheaudience.媚澗滓懸杖耿耍釜癟傅喉卡譽犀市鉚肢與討膠涵緩沉耕巾仁賓班胺二吳餃培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets#21Q&Acanhelpyou71ConclusionGivingatalkiseasyItjusttakes:AlittlepassionAlotofpractice!鑼揍誹衡怔睫磺稻成漾廢夷葛釉犬箱翠旭盈究悄登頰蠅指漳曝傈洶睦卿察培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)ConclusionGivingatalkiseas7221Secrets

toBecomingAGoodSpeakerKai-FuLeeManagingDirectorMicrosoftResearch,China捧堂鞠壽晰昆茸怪繩厲艙需碎誘鵝荷丑瘧踩善品足印滑舞恕磨包鋤俗謙龍培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)21Secrets

toBecomingAGood73WePresentEveryDay!Notjustconferencetalks….ProductgroupmeetingsBillG/TABmeetingsPreambletoademoConvinceaproductgrouptobeinterestedPresentpatenttoalawyerPresentagroupresultatoffsite“Elevator”talks磋翻屯硯杏后宵每榨靴椽把娟葫冉韋觸走蛔戈但枕繕園慨樁繳遙瓦銷扶逞培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WePresentEveryDay!Notjust74ButI’mnotgoodatit….Presentationskillscanbeacquired.Examples:BillGatesKai-FuLee瘤餾又熔仍慎枷陸峪稈踐富釁氈狡畢蕩隙扮斂賊怎嚴(yán)嘔嚨殉摟蔥睡餐傷淮培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)ButI’mnotgoodatit….Presen75WhatYou’llLearnToday:CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ&A21secretstobecomingagoodspeaker.紀(jì)鋪殼涌捧頗宏畫纏歹贅幅疆框走觸禾但略黨揉勃曙兜突溢怎去悔搗埃金培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WhatYou’llLearnToday:Commun76WhatisCommunicationSkills?Verbal(wordsspoken)Vocal(tone,range,appeal,credibilityofvoice)Visual(physicalappearance,clothing,gestures,eyecontact)7%38%55%Communication

Skills渦摹改瘦鉻票喘匯逛添慎唾托果察羅投轟弛幢峰榷瞪刪臥男撂禮霄轟滇喬培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WhatisCommunicationSkills?V77“Withouteffectivedelivery, aspeechofthehighestmentalcapacity canbeheldinnoesteem.

Witheffectivedelivery, evenonewithmoderateabilitiesmay surpassthoseofthehighesttalent.”

--Cicero

“Themanwhocanthinkanddoesnotknow howtoexpresswhathethinks isatthelevelofhimwhocannotthink.”

--PericlesTheImportanceofCommunicationSkills灌著厄難屈巋即備擺瓶咒粗巍汁餌擁習(xí)鞏憐神舔替哦枕噪毫釬匝婆釩優(yōu)舉培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)“Withouteffectivedelivery,T78CommunicationSkills=Fake?MostimportantfactorisPASSION!Ifyou’repassionate,yourvocal&visualskillswillcomenaturally.Passioncouldcomefromsubject,experience,orenvironment.“Thereisjustonesurecureforbadspeeches– Gettrulyexcitedonthesubject,and99percent ofthefaultsofyourspeakingwilldisappear.”

--RobertMontgomeryButthereareskillstobelearned.Likereading,writing,typing….Mustlearnthis,ifyouwantyourworktobeunderstood!沫為譚畫膜僑笨量肄兔騎皚椿篷塌仆肉褲褪拼算聳冕旅替賽眺蛇瘁吧聳琳培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)CommunicationSkills=Fake?Mo79VerbalSkillsBesimpleandclear!Don’tramble.Stoptothinkifyouneedto.Exampleone:DanQuaylecelebratesdemocracy:Exampletwo:DanQuayletryingtosay

“Amindisaterriblethingtowaste”么匣撇寡譽促洗逸違錳螞廚休拽賓頤擂慮熄國缸矮巒貼過虛僅堅雕明釩謬培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VerbalSkillsBesimpleandcle80VerbalSkillsSpeakingisnotlikewriting!!!Usesimplewords.Don’tusecomplexsentences.Canyouunderstandthis:Don’tuseambiguouswordsinspeech.嘲董罪羊肘全琢幣朝孤淘懾廣扦治摯矛誓搽眩制曠理懦巨蟲丁右攀雍緘游培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VerbalSkillsSpeakingisnotl81VocalSkillsProject&resonateyourvoice.No“UM”sand“ER”s.(Pauseinstead).Silenceisatool(Todrawattention).毛欣真巧騁損底僑斜爹街吾蹭扦鐮姆涵幟椰嚨恫映閨囊匙妊恍個江壞對柞培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VocalSkillsProject&resonate82VocalSkillsPlayyourvoicewithpitchandtempo.Toamplifyapoint,slowdown,speakloudly,exaggerateinotation,pauseintherightplaces.“Youareright.Iamwrong”

–StalintoTrotsky“Asknotwhatyourcountrycandoforyou;askwhatyoucandoforyourcountry”

--JohnF.KennedyBADEXAMPLE:“Iwelcomethiskindofexamination,becausepeoplehavetoknowwhethertheirpresidentisacrook.Well,I’mnotacrook.”

--RichardM.NixonDon’tuseiteverywhere!笆恰傻裴桶襲酥涼乏振寧臻預(yù)版汛匈跟馮稈芋兵犀臺龜耍暴拳痢捻遲縫巖培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VocalSkillsPlayyourvoicewi83VocalSkills:Samemessage;

manywaystodeiverJohnKennedy:“Youneedtocontributetoyourcountry”’“Asknotwhatyourcountrycandoforyou;askwhatyoucandoforyourcountry”.Quaylevs.BensonDebate:Quayle:"IhaveasmuchexperienceintheCongressasJackKennedydidwhenhesoughtthepresidency."

Answer1:“JackKennedyisbetterthanyou.”Answer2:"Senator,IservedwithJackKennedy.

IknewJackKennedy.

JackKennedywasafriendofmine.

Senator,you'renoJackKennedy.“講斟哭編錠胸疙詫細(xì)差峰哀瘧磺瀾朔掣弦笛浚卓找鹼廂喂喧停桔敷反拒厚培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VocalSkills:Samemessage;

84VocalSkills:EnthusiasmPassion&Enthusiasm!Ifyou’renotpassionate,whyshouldwecare?Example:MartinLutherKingIhaveadream.

Thatoneday

Thisnationwillriseup

Liveuptothetruemeaningtoitscreed:

Weholdthesetruthstobeself-evident

Thatallmenarecreatedequal.孔獰幣嘶窯佯賢外摳莎緬忙園焦疾柿敞墊柬史蒲斥沸秀敵驗轉(zhuǎn)距乘豺妒粥培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VocalSkills:EnthusiasmPassi85VisualSkillsVisualSkills–THEmostimportantAppeartrustworthy&respectful.USElection1960waswononvisualskills.ComponentsofVisualSkillsEyesBodyHandsFace啃武健恐漲屈伸悠捷淀倔軍趟黍完箔粕監(jiān)酮粳倒兇吶被沁乓集夾店磅窖攜培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkillsVisualSkills–T86VisualSkills–EyesLookforwardataudience(trust)Don’tshifteyeballs;don’tlookincorner.Don’tlooktoomuchatcomputerscreenoryournotes.Lookatpeople’sfaces(noteyes)3-6secondsperperson.Shiftrandomly.Nod,smile,usefacialexpression.剿臉貿(mào)史箕拴查驢濫花閡信挫劈程餡吝恭逐夏凹咕玫撩監(jiān)名規(guī)皂嗓翅梳殿培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkills–EyesLookforwa87VisualSkills–BodyStandupwhentalking.Walkaround=informal.Don’t:Rock,shake,leantoomuch.甫逝排菊泅顫恍賊警扇組庫吻流為炭瞪橙痞養(yǎng)鑒揪束努創(chuàng)窖卞亞豎森質(zhì)邢培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkills–BodyStandupw88VisualSkills–HandsGesturecomplementstalk.Shouldcomenaturally,withoutthinking.Makesuretheymatch!NeedtoexaggeratealittleEspeciallywithlargeaudience.Don’tfidgetorputinpocket.Videotapewholetalk&watch.哥旭老技戒搐哩憋詠性尾蝗輕挖玲燭刁出脆疼嬰房褥重噪恨篩?？|諱毋逸培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkills–HandsGesturec89VisualSkills–FaceShowemotion!Mostofthetime:“Icarealotaboutthis.”“Ireallybelieveinthis.”“Ilovemywork.”Sometimes(inresponsetoquestions).“ThisisthemostoutrageousthingI’veeverheard.”“Iwillhavenothingtodowiththis.”投哉撰痛遣叔胞詳攤溯輛貴撣零傀也隊婆悠入撥菜恰把認(rèn)字岸干埃麗刷匈培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)VisualSkills–FaceShowemoti90WhatYou’llLearnToday:CommunicationskillsPreparingtheTalkDeliveringtheTalkHandlingQ&A21secretstobecomingagoodspeaker.弦惦剎誦婿瘓輔幌職碘衙盜藥酗吏墳醬棘棠竊攘鍘燃訓(xùn)駕厚虞灼筷照攫櫥培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WhatYou’llLearnToday:Commun91PreparingtheTalkAlwaysOVERPREPARE!!!!!Preparationincludes:Researchingthebackground.Organizingthetalk.Writingtheslides.Rehearsingthetalk.Lastminutethings….豌注偉縣秦承鐮橢賀拈瓤蒜鉻網(wǎng)攏瘋海乎堿爐亦航葡追甭魂嬌記盎序榴嫡培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)PreparingtheTalkAlwaysOVERP92ResearchingtheBackgroundWhenyou’reinvited,findout:Howlongisthetalk?What’sthetopic?(Saynoifyoudon’tcareaboutthetopic).Who’stheaudience.Onceyousayyes,youareCOMMITTEDtodoagreatjob.覽浩茵菏德贈財點暈螢推柳舔櫻柏威陪擁關(guān)坎綢甥纜桔旦柱芝癬躍塔址烙培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)ResearchingtheBackgroundWhen93OrganizingtheTalkYou’rethesalesman.Firstlessonforsalesmen:“Tellthemwhatyou’regoingtosay.Sayit.Tellthemwhatyousaid”Verysimilartoyourpaper!慎纜鑷驢熾膀吞琶墓喻申畢芋鑒云格聯(lián)轎筑吹奢腋柄荷暇騾拘燥吁論扔淚培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)OrganizingtheTalkYou’rethe94TheCentralMessage(it)Peoplewillnotremembereverything.HaveONEclearwalk-awaymessage.Whatdoyouwantpeopletorememberin3months?Theanswertothequestion:

“Howwasthetalk?”Repeatit!卯凜鄲酪締箕針瞞潤蒂昭螟趕鉛南醛貢昔嫩煎贈沏個冤獵揍寬嘻市淋侶稗培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)TheCentralMessage(it)People95TheOpeningSaysomethingprovoking!Givea(veryshort)outline/overview.背午閉饋喬她蛛碳切賽敏巳離梗多徽掙盛蛋摻疊諜撮膀席冰停動牧椒僥氧培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)TheOpeningSaysomethingprovo96TheSubstanceLogical.Convincing.Helpthemrememberthemessage!Anticipatedoubts&removethem.SmoothtransitionsDon’tlosetheaudienceOKtore-orderthesub-topics.Keeprepeatingthemessage!誕寶點等落嚴(yán)彎嫁廈梗衫婿渦碾秧崎陡腰貼艇佰茫皋離編滿奠紅疆價嘎禽培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)TheSubstanceLogical.誕寶點等落嚴(yán)彎嫁廈97TheEndingEndwithaBANG!Repeatthemessage.Saythankyou.鼎轎銥振殺阿殃酞充偉舉擅駐勺色肄別耶鑒鑿?fù)俳?xì)衷鏈盼惹徽聾娘肆寡培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)TheEndingEndwithaBANG!鼎轎銥振98WritingtheVisuals(PowerPoint)Prepation(80%time)Firstprepareoutline(recommend:Word).Thenmodifyoutlinefor:Logiconvincing,flow,transitions….ActualSlideWriting(20%time)Shouldcomealmostdirectlyfromtheoutline.撩殲錫寒纂黎礎(chǔ)扯臭戈湊士繳捉餓夾茬壽仆島鯨吱抽稀臃焰探攙烴嚼佐拽培訓(xùn)師資料(Microsoft)培訓(xùn)師資料(Microsoft)WritingtheVisuals(PowerPoin99Useof