個(gè)人儀表與衛(wèi)生課件

Grooming&Hygiene

個(gè)人儀表與衛(wèi)生Grooming&Hygiene

個(gè)人儀表與衛(wèi)生LookingYourBest! 展示給客人你最佳的儀容,儀表.

CreatingAnImpression. 給客人留下深刻的印象.

OurHotel’sImage. 我們酒店的形象.

You-ARepresentation. 你就是這一切的代表.LESSONOUTLINES

課程目錄GeneralGroomingStandards

個(gè)人儀表基本標(biāo)準(zhǔn)FemalesGroomingStandards

女員工儀表標(biāo)準(zhǔn)MaleHairstandards

男員工儀表標(biāo)準(zhǔn)KitchenEmployees

廚房員工儀表Posture/Deportment姿勢(shì)/舉止Attheendofthetraining,youwillbeabletolist&explainthehotel’sGrooming&Hygienestandards.

通過本次培訓(xùn)，你將能夠列出并解釋出酒店的個(gè)人儀表和衛(wèi)生方面的標(biāo)準(zhǔn)。OBJECTIVE

培訓(xùn)目的Ourguestsexpectcertainstandardsandcertainlevelsofpresentation,notleastoftheseisthestandardofpresentationofteammembersbothinappearanceandmanner.Rememberweareallonabigstage.

我們的客人對(duì)我們的酒店標(biāo)準(zhǔn)和服務(wù)有著很高的期待，其中重要一點(diǎn)是對(duì)我們外表和舉止的期待。記住，在公眾面前，我們時(shí)時(shí)刻刻是在表演。GeneralGroomingStandards

個(gè)人儀表基本標(biāo)準(zhǔn)

5. hairstylestobepresentable,notdistracting,norobstructivenorcoveringtheface. 發(fā)型要符合酒店的標(biāo)準(zhǔn),不要遮住臉部.

6.Nostronghairspray,gel,lotiononhair. 不要在頭發(fā)上涂抹過多的發(fā)膠、發(fā)膏等。GeneralGroomingStandards

個(gè)人儀表基本標(biāo)準(zhǔn)

7.Hairmaynotlookwetandoily. 頭發(fā)看起來不要非常油膩，要保持清潔。8. Nofancyjewelry.Youareallowedasimpleweddingband,awatchandapairofsmallearstudsforfemales. 不要佩帶耀眼的首飾，只可佩帶結(jié)婚戒指、手表，女員工可佩帶小耳釘。12.Pocketsmaynotcontaintoomanyarticles,norlookbully. 工裝口袋不允許裝太多的東西，或看起來臃腫。13.NovisibleTatoosonthebodyorhead. 不準(zhǔn)紋身。14.Shoesshouldbepolished. 保持皮鞋的光亮。15.Fingernailsshouldbeclean,short,welltrimmed. 指甲要整潔、整齊。GeneralGroomingStandards

個(gè)人儀表基本標(biāo)準(zhǔn)

GeneralGroomingStandards

個(gè)人儀表基本標(biāo)準(zhǔn)

16.Avoidgarlic,onion,andstrongspicysmellingfoodbeforereportingtowork.

工作前要去除口腔或身體的異味，如： 蒜，元蔥及某些刺激性食品較強(qiáng)的氣味。

17.Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood. 飯前便后要洗手。18. Nostrongover-poweringperfumestobeworn. 香水不能噴的太濃。DressCode/Uniforms

制服

1. Uniformsshouldbechangeaccordingtodepartmentprocedures. 要穿部門所規(guī)定的制服2.Nametagtobewornatalltimesandcorrectlypositionedonthelefthandup-sideoftheuniformed. 上班時(shí)名牌一定要隨時(shí)佩戴在制服左上方正確的位置DressCode/Uniforms

制服

UniformsoranypartoftheuniformmustnotbewornoutsideoftheHotelunlessspecificdutiesrequiredoingso.AnydamagetotheuniformmustbereportedtotheLinenRoomimmediatelysothatrepaircanbedone

除非工作需要，禁止在酒店外穿整套或 任何一部分的制服。制服若有損壞，必 須立即通知制服間，以及時(shí)修補(bǔ)。Whywearanametag?

為什么要戴名牌？Itenablenewstafftointegratefaster。 它能使新員工快速進(jìn)入狀態(tài)Itgivesanorganizationafriendlierandmorepersonalimage。 可以帶給飯店親切及個(gè)人化服務(wù)的形象Customersandvisitorsliketoknowwhotheyaretalkingto? 顧客想知道他們?cè)诤驼l(shuí)講話Itenablefeedbacktobedirectedtotherightperson. 可以使顧客直接回饋給為他服務(wù)的人Whywearanametag?

為什么要戴名牌？Anametagenablecustomerstoidentifystaffforanyfollowupservice。 它能讓顧客知道向誰(shuí)詢問進(jìn)一步的服務(wù)Itencouragesstafftotakegreaterresponsibilityfortheiractionsandbehavior. 它能加強(qiáng)員工對(duì)自己的表現(xiàn)及行為的責(zé)任感Itenablenewstafftointegratefaster. 它能使員工很快的辨認(rèn)新同事KitchenEmployees

廚房員工儀表Hatsmustbewornatalltimes. 工作時(shí)必須佩帶工作帽。Hairmustbewashedeveryday. 每天必須洗頭。KitchenEmployees

廚房員工儀表Femalesmustwearhairnets. 女員工必須佩帶發(fā)網(wǎng)。Nojewelryofanysortallowed. 不準(zhǔn)佩帶任何裝飾物。Mustwearkitchenshoes/boots. 必須穿廚房的鞋和靴子PersonalHygiene

個(gè)人衛(wèi)生Bathedaily.每天洗澡。Brushyourteeth.每天刷牙。Washyourhairandkeepitcleananddandrufffree. 清洗頭發(fā)，保持頭發(fā)干凈，沒有頭皮屑。PersonalHygiene

個(gè)人衛(wèi)生Usedeodorant. 可使用除臭劑。Useperfumeorcologneinmoderation. 可使用溫和清淡的香水。PersonalHygiene

個(gè)人衛(wèi)生Avoidgarlic,onions,strongspicysmellingfoodbdforereportingtowork.

工作前不允許吃蒜，元蔥及某些刺激性氣味較強(qiáng)的食品。Keepyourfingernailsclean,shortandroundedanddirtfree.

保持指甲干凈、整齊，無污物。Handsmustbewashedaftereachvisittothetoilet,beforeandaftermealsandhandlingoffood.

飯前便后及接觸食物前要洗手。Noprotrudingnasalhair.

鼻毛不可露出鼻孔外。Posture

個(gè)人的姿勢(shì)、姿態(tài)

Standing站姿Standtallwithyourfeetslightlyapart,withyourweightequallydistributedoneachfoot,withonefootslightlyforward,pointingdirectlyahead.

兩腳微微開立，體重均勻分部于兩腳，一只腳比另一只稍微向前并指向前方。Bearinmindthefollowingprescriptionforgoodposture:shouldersback(butrelaxed),tummyin,tailinandheadup.

時(shí)刻謹(jǐn)記良好的姿勢(shì)需注意以下四點(diǎn)：收肩（要放松）、收腹、提臀、挺胸。Posture

個(gè)人的姿勢(shì)、姿態(tài)

Walking走姿Shoulderspulleddown,bottomtuckedinandthechestshouldnotbethrustforwardtoofar.

雙肩自然下垂，收腹并挺胸但不要過度。Carryyourheadup,toesshouldpointstraightaheadandkneeskeptflexedandloose.

自然抬頭，走路時(shí)腳尖向前并保持膝蓋屈伸自如。Thebodyweightshouldrollfromtheheelthroughtheballofthefootandoutthetoes.

身體的重心從腳后跟轉(zhuǎn)移到腳心然后到腳尖。

Sitting坐姿

Tuckinyourhips,keepthelowertorsostraightandwiththekneesbending,easeyourselfdownontheedgeofthechair.

臀部盡量向里坐，上身挺直，雙膝彎曲使身體放松，盡量坐于椅子的前半部Placeyourhandsontheforwardedgeofthechair,onei