酒店服務指南

-.-.----可修編-敬重的來賓：歡送閣下光臨紫金酒店！紫金酒店竭誠為來賓締造舒適、雅致、便利、親切的生活空間，我們將以殷勤的效勞令您有賓至如歸的感受，為閣下供給完善的住宿、餐飲、桑拿、醋療養(yǎng)生、休閑、消遣、商務等效勞。如閣下有任何需要，請與大堂經(jīng)理聯(lián)系，我們將隨時為您效勞。祝閣下有一個快活的旅程！紫金酒店DearGuest:WeletotheXinZijinHotel!Ourfacilitieshavebeendesignedforfortandconvenienceamidstacozy ，friendlyandhealthyatmosphereofhomeawayfromhome.WeareverypleasedtohaveyouwithusandtrustthatyouwilltakeXinZijinHotelasyoursecondhomeinShanxi.Forfurtherinformationorassistance,pleasedonothesitatetocontactourAsst.Managerwhowillbedelightedtohearfromyou.Wishingyouamostpleasantstaywithus!住宿須知敬重的來賓：依據(jù)市公安局公布的相關法例，全部住客必需遵守以下住宿規(guī)定：1、閣下辦理入住登記手續(xù)時，必需出示有效合法的明文件：如居民、護照等有效證件。2、訪客必需得到酒店和來賓允許，并閱歷證登記前方可進入客房。3、不準私自讓訪客留宿或轉讓床位，如臨時外出住宿時，應事先通知酒店前臺。4、嚴禁將易燃、易爆、劇毒和放射性等危急物品帶入酒店。5、嚴禁在客房使用酒精爐、煤油爐、電爐或電氣設備進展煮食或其他用途。6、攜帶槍支、武器等入住，必需照實登記并交當?shù)毓矙C關保存。7、嚴禁在酒店宿娼賣淫、吸毒販毒、走私販私、非法兌換外幣、販運傳播淫穢物品、聚眾賭博、流氓斗毆等犯罪活動。8、自覺遵守酒店各項衛(wèi)生規(guī)定，不準攜帶寵物或一切腐爛有礙衛(wèi)生的物品進入酒店。9、旅客攜帶之貴重物品，請自行妥當保管或存放于前臺設立的免費保管箱。如在房間或酒店公共場所遺失任何貴重物品，本酒店概不負責。消防應急措施如閣下于下榻酒店時萬一遇上火警，本酒店在防火安全方面有嚴格的要求及完善防范措施。請閣下細閱此頁，目的是讓您于酒店發(fā)生火警時安全撤離。首要事項：1、清楚所在樓層走火通道的位置。2、清楚火警報警鈴及滅火器的位置。3、細閱客房門后的應急出路指示圖。當覺察火警時：1、敲響就近的火警報警鈴。2、通知話務員火警發(fā)生的準確地點。3、在可能的狀況下，把火警四周的門關閉，以防濃煙涌入。4、切勿試圖撲救大火，滅火器只能撲滅小火。5、如火勢不能把握，請盡快攜帶房間鑰匙離開火警現(xiàn)場。6、請保持冷靜，逃離火警現(xiàn)場，到達安全區(qū)域。當聽見火警鈴響時：1、觀看房間狀況，保持冷靜。2、開門逃命時，請先把手放在門外探測門外的溫度。3、先開一線門縫以測試濃煙程度，如遇上濃煙時盡快把房門關上。4、如火勢不大或沒有濃煙，請靠近墻邊走向最近的走火通道。5、如走火通道未被濃煙包圍，請盡快跑到地面。切勿利用電梯逃命。6、如四周火勢惡劣，請盡快跑回房間，那里就是你最安全的地方。當在緊急狀況閣下必需留在房間時，請留意：1、通知話務員你當時所在位置。2、利用濕毛巾或濕床單把全部門隙及通風塞住。3、利用缸、廢紙箱或冰桶等盛水，把身上衣服弄濕。4、在等待外界救援時，請保持冷靜。-.-.----可修編-WHATTODOINCASEOFFIREItisextremelyunlikelythatyouwillbeinvolvedinafirewhilestayingwithus.ProsperityBusinessInnmeetsstrictfirecodexrequirementsandhastakeneveryprecautiontoprotectyoufrombeingharmedbysuchevent.Thisleaflet,whichoutlinesfireproceeding,isoneoftheprecautions. Pleasetakeafewmomentstoreadandunderstandit.FIRSTTHINGFIRST1、Locateexitusconvenienttoyourroom.2、Findthefirealarmsandextinguishersinyourarea.3、Checkthebuildingevacuationplanpostedonthebackofyourfrontdoor.WHENYOUNOTICEAFIRE1、Pullthenearestfirealarm.2、Ifpossible,shutdoorsaroundtheareatopreventfirefromspreading.3、Callthehoteloperatortoreportthefireanditslocation.4、Donotattempttofightanuncontrollablefire,Usefireextinguishersonsmallfireonly.5、Ifthefireisintense,leavethebuildingandMAKESUREYOUTAKEYOURROOMKEYWITHYOU.6、Keepcalm,donotrush,andproceedtothelobbyandstreetlevelthroughthefireescapestaircase.WHENYOUHEARTHEFIREALARM1、Evacuateyourroomandkeepcalm.2、Testthefrontdoorhandleforoutsideheatintensitywithyourhandbeforeopeningthedoor.3、Slightlyopenthefrontdoortocheckthehallwayforsmoke,Ifthereisheavysmoke,shutthedoorquicklyandstayinsideyourroom.4、Ifthereislittleornosmoke,headforthenearestexit,stayingclosetothewall.5、Testexitdoorforoutsiderest.Ifstairwayisfreeofsmoke,godowntothegroundlevel.DONOTUSEELEVATORSASFIREEXITS.6、Ifexitsareunsafe,returntoyourroom.Itisthesafestplaceforyou.WHENYOUMUSTSTAYINYOURROOM1、Calltheoperatorandgiveyourlocation.2、Usewettowels,sheets,etctostuffalldoorcracksandairventsagainsthailingsmoke.3、Fillthebathtubwithwaterandutilizethewastebasketsoricebucketetcforthesame.4、Keepcalmwhilewaitingforhelp.效勞指南訂房：0 訂餐：0前臺效勞分機：8888CuestServiceManagerExt:8888Foranyassistance,pleasecontactus.行效勞分機：8000LuggageService Ext:8000為您供給24小時行效勞以及貴重物品存放效勞，如需效勞請聯(lián)系前廳部。Our24hoursbellboysprovideyouluggageserviceandvaluablesstorage.Foranyassistance,pleasecontactus.接待效勞/問詢效勞分機：8008Reception/InformationExt:800824小時的接待/問詢效勞。Locatedinthelobby,ourreceptionistsprovideyou24hoursservice.商務中心分機：8011BusinessCenterExt:80110Locatesinthelobby,ourBusinessCenterserviceprovideyoubusinessservice,ticketsbookingSeruiceTime:08:00-21:00,hotelFax:0訂房效勞分機：6666ReservationExt:6666酒店供給24小時訂房效勞，訂房：0Weprovideyou24hoursreservationservice,tel:0.房務中心分機：8015HouseKeeping Ext:8015您假設需要增加房用品或效勞請于房務中心聯(lián)系。IfyouneedanyadditionalroomsuppliesandservicesHouseKeeping.飲用水DrinkingWater如需飲用開水請用房開水器。Pleasemakeuseoftheelectricthremosifyouneedsomehotwater.LobbySafe留在客房物品的任何損壞或遺失不負任何責任。Eachroomisfittedwithasafe,yourvalutablebelongingsareremendedtobekeepinthesafe.Pleaseopentheyoursafedoorbeforeyoucheckout.Byetheway,thelobbylocatedprovidefreesafesforbiggervalutablebelongings.Thehotelmanagementisnotliabletoanylossordamagevalutablesleftinthegustrooms.客房照明系統(tǒng)LightingControlofGuestRoom磁卡，燈光便會自動開關。Eachroomisequippedwithmasterswitchcontrollighting.Pleaseinsert thecardkeyinto theslotbesidethedoortoturnonthelights.Whenleavingtheroompleaseremovethecardkeytoturnlightsoffautomatically.擦鞋效勞ShoePolishingService房備有擦鞋布，如需供給擦鞋效勞，請與房務中心聯(lián)系。Eachroomprovideshoepolishing,pleasecontactHouseKeepingifyouneedextraservice.寬帶上網(wǎng)接口BroadbandAccess(ADSLAccess)Theguestroomshadfixedwithbroadbandaccess.叫醒效勞Wake-UpCallsService請按8000Wake-upcallscanbearrangedbytheoperatortoconfirmthetime.pleasedial8000失物招領Lost&Found上述期限無人認領的物品，酒店有權自行處理。Forlostandfounditems,pleasecontactHousekeeping,thehotelwillonlykeeplostandfounditemsforaperiodofthreemonths.Perishableitemswillberetainedforthreedaysonly.Thehotelreservestherighttodisposeofanyitemwhichisnotclaimedwithinthisperiodoftime.請勿打攪“DoNotDisturb”Service客房。Whenyoudonotwanttobedisturb,pleasehangoutthiscardontheknob,youcanalsoinformtheoperatornottocontactanycalltoyourroom.退房時間Check-outtime午六時后退房則作為全日計算，有關延遲退房事宜，請撥打線8888與前臺聯(lián)系。Check-outtimeis12o”clocknow,andifnecessarypostponeduntil6:00p.m.beforethecheck-out,thehotelwillchargerentforhalfaday,ifafter18o”clockcheck-outiscalculatedasthewholeday,thelatecheck-out,pleasecallext:8888andthereceptionoffice.客房鎖匙〔房卡〕Roomkeys〔card〕為保障閣下財物的安全，在離開房間時，請閣下將客房匙卡交大堂接待處。退房時，將匙卡50工本費。Inordertoprotectthesafetyofyourpr