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VideoTask2CheckingYourComprehensionWatchthispartofthevideoclipanddecidewhetherthefollowingstatementsareTrue(T)orFalse(F).BehindthefacadeofbonhomiebetweenBarakandArafat,thereisapowerstrugglegoingon.2.IntheMiddleEast,lettingsomeonethroughthedoorfirsthasnoculturalsignificance.3.ArafatgrabsBarak,holdshimbythearmandshoveshimthroughthedoorbodily.4.Thisapparentlylight-heartedtusslebetweenArafatandBarakwasasignthattheyweregettingonwell.5.ThebodylanguagebetweenBarakandArafatisaclassicexampleofhowthelastmanthroughthedoorisdeemedtobethewinner.FTTFFScriptNarrator:HerePresidentClintonleadsIsraeliandPalestinianleadersEhudBarakandYasserArafatoutbeforethepressduringpeacenegotiations.It’sallsmilesforthecameras.
Butbehindthefacadeofbonhomie,there’sapowerstrugglegoingon.Clintonjokily
explainsthatnoneofthemwilltakeanyquestions.BillClinton:Wepledgedtoeachotherwewouldanswernoquestionsandoffernocomments.
SoI
havetosetagoodexample.Narrator:Thebodylanguagethenrevealedjustwhythatwas.HarryWitchel:Oh,my!PattiWood:Well…MarkJefferies:Wow,almostaphysicalfight.Narrator:Manyviewedthisapparentlylight-heartedtussleasasignthatArafatandBarakwere
gettingonwell.Thinkagain.MarkJefferies:Thereisa…agreatmeaningbehindwhogoesthroughthedoorfirst.Now,of
course,youknow,hereintheWest,lettingsomeonethroughthedoorfirstdoesn’t
really
matter.It’spolite,maybe.ButintheMiddleEast,ithassignificantcultural
impact.PattiWood:Thehost,thepowerperson,saysI’mincontrol,I’llhelpyouthroughthedoor,I’llshowyoutheway.Narrator:
ThrowinthefearandtensionpresentinmostMiddleEastnegotiationsandsuddenlythedesireofbothArafatandBaraknottogothroughthatdoorbeforetheotherstarts
tomakesense.
…….
HarryWitchel:
Thisisaclassicexampleinanextremewayofhowthelastmanthroughthedooris
thewinner.SoBarakreachesforYasserArafat.Arafatliterallygrabshisarm,movesaroundandstartswagglinghisfingeratBarakwhothen…Barakthenusesitasan
opportunitylikeawrestlingmatchtomoveround,toactuallybebehindArafat,and
thenliterallygrabsArafat,holdshimbythearmandshoveshimthroughthedoor
bodily.PattiWood:Soyou’vegotfearandpowerstruggleshowinginbig,big,big,big,boldbodylanguagemovements.Narrator:ArafatandBarakarenottheonlyonestoappreciatethesignificanceofthelastman
throughthedoormove.Evenwhenfriendsandalliesmeet,subtlecuesrevealwho’stopdog.2003,BritishPrimeMinisterTonyBlairplayshosttoPresidentBush.HarryWitchel:Inthisparticularexample,we’relookingatNo.10DowningStreetandonewouldexpectTonyBlairtobeveryterritorial.It’shisterritory.Heshouldbehost.Heshouldbeinchargeandthebossintermsofwhoatleastgoesthroughthedoor.MarkJefferies:Andyes,TonyBlairthePrimeMinisteracceptsthattheseniorityinplacehereisthe
President.SoPresidentBushsaysphotoop’sover,giveshimalittlenod,andsothey
startgoingin.ThePresident’sinchargeofthechoreography.HarryWitchel:Hegoesthroughthedoorlast.HeuseshislefthandandtapsBlairforward,notshovingBlairthroughthedoor,buthelpinghimthroughthedoor,meaningBushis
incharge.MarkJefferies:Astheygoin,thePresident,beingincharge,andwantinghimtobeclearthathe’sin
charge,notonlydisplaystheownershipsymbolofputtinghishandonTonyBlair’sback,butthenhedisplaysafurtherbitofdominance—giveshimthreelittletaps,justtolethimknowthatactuallyheisagoodlittleboyandthatGeorgeW.Bushisboss.AudioTask2CheckingtheFactsListentotheaudioclipagainanddecidewhetherthefollowingstatementsareTrue(T)or
False(F).Script1.Whenyoudon’tspeak,youmaystopcommunicating.2.Whilespeakingwithourvocalorgans,weconversewithourwholebodies.3.Accordingtotherecording,thethumbs-upsignindicatesthatweapprove.FTTScript
Whenyouremainsilent,youmaystillbecommunicating.Itistruethatyoumaynotwishto
sayanything.Butyourverysilencemayrevealawishtobeleftaloneortostayuninvolved,which
isthemessagewhich,consciouslyorsubconsciously,youwanttosend.Soithasrightlybeensaid
that,whilewespeakwithourvocalorgans,weconversewithourwholebody.Allofuscommunicate
withoneanothernonverballyaswellaswithwords.Sometimesweknowwhatwe’redoing,suchas
whenwegiveathumbs-upsigntoindicatethatweapprove.Butmostofthetimewe’renotaware
ofwhatwe’redoing.Wegesturewitheyebrowsorahand,meetsomeoneelse’seyesandlookaway,
shiftuneasilyinachair.Weassumethattheseactionsarerandomandincidental.Butresearchers
havediscoveredthatthereisasystemtothemalmostasconsistentandcomprehensibleaslanguage
itself.Theyconcludethatthereisawholerangeofbodylanguage,includingthewayswemove,the
gesturesweemploy,theposturesweadopt,thefacialexpressionswewear,thedirectionofourgaze,
theextenttowhichwetouchandthedistancewestandfromeachother.VideoTask2CheckingYourComprehensionWatchthispartofthevideoclipandanswerthefollowingquestions.1.WhatdidJonesdoin2004followingtheallegationsthatshehadbeentakingdrugs?Answer:Sheheldapressconference.2.WhatdidNewberrysayhewouldfeelwhensomeoneisaccusedofsomethinghedidn’tdo?Answer:Hewouldbemadatthem.3.AsNewberrywatchesJones’sperformance,whatishelookingforthatmayrevealhertrueemotions?Answer:Smallfacialexpressionsthatbetrayemotionsthatareatoddswithwhatsheissaying.4.AccordingtoJanineDriver,whenyou’vebeenfalselyaccusedofsomething,howshouldyourbrowsreact?Answer:Theyshouldcomedown.5.AccordingtoJanineDriver,whatdoesMarionJonessubconsciouslyrevealasshespeaks?Answer:Fearandsurprise..Narrator:In2004,trackandfieldstarMarionJonesheldapressconferencefollowingallegationsthatshehadbeentakingperformance-enhancingdrugs.MarionJones:Firstofall,I’dliketothankeverybodyforcomingouttodayonsuchshortnotice.Narrator:ShewasbeinginvestigatedbytheUnitedStatesAnti-DopingAgency,USADA.MarionJones:Tobegin,Iwantedtheworldtotohaveanopportunitytohearfromme.Narrator:JJNewberryrunstheinstituteofAnalytecInterviewinginCalifornia.Hetrainspeopletoidentifythetelltalesignsinaperson’sfacethatindicatetheycouldbelying.MarionJones:...butfromme,sothatyoucangetagoodideaofhowI’mfeeling…JJNewberry:She’ssayingshewantsustoknowhowshe’sfeeling,soI’mgonnalooktoseeif…ifshe’sgonnaexpresshowshe’sfeeling.MarionJones:…thatintheendthetruthwouldprevailandmynamewouldbecleared.However,theeventsofthelastseveralweekshaveledme,moreinsadnessthaninanger,…JJNewberry:“Haveledmemoreinsadnessthaninangr”,butshedoesn’tshowsadnessandshedoesn’tshowanger.I’llaskyou,whatismissingfromthiswholetape?Ifsomebodyaccusedyouofsomethingyoudidn’tdo,wouldyoubemad,orwouldyoubesad?I’dbemadatthem.MarionJones:AndIhavedoneallIcandotoprovideUSADAwithinformatinthatIhaveknowledgeof,becauseIbelieveinadrug-freesport.ToassistUSADA…Narrator:AsNewberrywatchesJone’sperformance,heislookingformicro-expressionsthatmayconflictwithwhatshewassayingandrevealhertrueemotions.ScriptJJNewberry:Hereyebrowsgoupalmostintothecorner.MarionJones:…thatIaskedforthemeeting.JJNewberry:Eyebrowsareupandcomingtogetherinthecorner,almostlikeafear.Surpriseandfearalmosttogether.JanineDriver:Ideallyifshe’stellingthetruth,we’dliketoseethebrowscomingdown,’causeyoushouldbeangry.You’rebeingfalselyaccusedofsomethingyoudidn’tdo.Thebrowsshouldcomedown.MarionJones:Ihavetruthfullyansweredeveryquestionaskedofmeunderoath…JanineDriver:Thereshouldn’thavebeenfearandsurprise.Itmightleakout,maybealittlebit,butit’snon-stophere—thefearandsurprise—it’sthedominantemotionthatisleakingoutsubconsciously.MarionJones:Iftheytellthetruth…Narrator:Fearandsurpriseweren’ttheonlyemotionsleakingfromJones’sface.MarionJones:Ifthetruthistold,thenmynamewillbeclearedandIcanmoveonwithmylife.HarryWitchel:“Ifthetruthcanbetold,thenIcanmoveonwithmylife.”Andthenimmediatelyshecreatesthisunbelievablysadexpression.Shelooksdown.She’sgotalong,literally,alongface.MarionJones:…andIcanmoveonwithmylife.Narrator:MarionJones’sbriefflashofsadnesshereisaclassicexampleofwhatexpertscallahot-spot.MarionJones:…thenmynamewillbeclearedandIcanmoveon…Narrator:Thesearefacialexpressionsthatseemtobeatoddswithwhatsomeoneissaying,
orinconsistentwithhowtheywouldbeexpectedtobehaveinagivensituation.HarryWitchel:That’sapointwhereyouhavetolookformoreinformation.Itcouldmeana
lie,butitcouldmeanmanydifferentthings.Doweknowthatit’sguiltyandnot
somethingelse?Atthetime,Ithinkitwouldhavebeenveryhardtotell.MarionJones:Thereexistsnoone…Narrator:ForNewberrythebiggesthot-spotofallistheabsenceofonespecificemotion
onJones’face.JJNewberry:It’snotwhatyou’reseeing,it’swhatyou’renotseeing.Andyou’renotseeingan
…anangerresponse.MarionJones:I’mnotgoingtoengageinUSADA’ssecretkangaroocourt.Narrator:Jones’swordsweredefiant,herfacecertainlywasn’t.Herbodylanguagejust
didn’tgowithwhatshewassaying.MarionJones:[Iwillanswertheirquestionsinapublicforumopenforentireworldtosee]
hearandevaluate.Narrator:Threeyearslaterallthathadchanged.Heresheemergesfromcourttofacethe
mediaagain,havingbeenfoundguiltyoflyingunderoathtoFederalAgents.MarionJones:AndsoitiswithagreatamountofshamethatIstandbeforeyouandtellyou
thatIhavebetrayedyourtrust.JanineDriver:Itmovesmenowtoeventalkaboutit.Andthat’swhathappenswhenpeople
arebeingauthentic.Youaretakingtotheirlevelofpain,ortheirlevelofanger,
ortheirleveloffear.Andhere,whenshe’sfinallycomingclean,youseeamore
relaxedMarionJones.HomeListeningGoodcommunicationskillscanhelpyouinbothyourpersonalandyourprofessionallife.Whileverbalandwrittencommunicationskillsareimportant,researchhasshownthatnonverbalbehaviormakesupalarge1)___________ofourdailyinterpersonalcommunication.Howcanyouimproveyournonverbalcommunicationskills?Thefollowingtopfour2)____canhelpyoulearntoreadthenonverbalsignalsofotherpeopleand3)________yourownabilitytocommunicate4)____________1.PayAttentiontoNonverbalSignalsPeoplecommunicateinformationin5)_________ways;sopayattentiontothingslikeeyecontact,gestures,posture,bodymovementsandtoneofvoice.Allofthesesignalscan6)______importantinformationthatisn’tbeingputintowords.Bypayingcloserattentiontootherpeople’snonverbalbehavior,youwillimproveyourownabilitytocommunicatenonverbally.2.LookforInconsistencyIfsomeone’swordsdonot7)______theirnonverbalbehavior,youshouldpaypercentagetipsenhanceeffectivelynumerousconveymatchHomeListeningcarefulattention.Forexample,someonemighttellyoutheyarehappywhilefrowningandstaringattheground.Researchhasshownthatwhenwordsareinconsistentwithnonverbalsignals,8)_____
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