中、英文服務酒店禮儀修練

中、英文服務酒店禮儀修練Content

目錄

Thebasicconnotationofetiquette禮儀基本內涵Hoteletiquettetraining酒店禮儀Theoriginofetiquette

禮儀的來源法庭上的通行證Courtpass

人際交往通行證Humancommunicatedpass“握手禮”的起源TheoriginofthebehaviorofhandshakeTheconnotationofetiquette

禮儀的內涵禮儀Etiquette謙恭有禮的言談舉止CourteousBehavior教養(yǎng)、規(guī)矩、禮節(jié)EducationandProprietyisceremony儀式、典禮、習俗等ThecustomofCeremonyandrite西方

OccidentalTheconnotationofetiquette

禮儀的內涵禮政治制度Politicalsystem禮貌禮節(jié)Manners禮物Present東方Oriental儀準則、法度Rulesandstatute儀式、禮節(jié)Ceremony儀容、儀表AppearanceCComingintotheformalwordofsuccessfulperson走進成功者的禮儀世界人生的起點人生的終點

VigorousCommon

LugubriousA代表轟轟烈烈B代表平平凡凡C代表凄凄慘慘ABThestartingpointoflifeTheendpointoflifeComingintotheformalwordofsuccessfulperson走進成功者的禮儀世界羅斯福總統(tǒng)與愛麗諾夫人Comingintotheformalwordofsuccessfulperson走進成功者的禮儀世界Theconnotationofetiquette

禮儀的內涵Theconnotationofprotocolistherulesandstatuteswhichareformedinthesocialcommunity，therulesandorderswhichareboundbypeopletogether，anditisusedtobindpeople,sdesire,soastoachievethegoalofharmonyofhumancommunication.

約定俗成,共同遵守的行為準則／道德規(guī)范／秩序；約束人類欲望，實現(xiàn)人際關系的和諧．

MannersEtiquetteAppearanceCeremony具體表現(xiàn)：禮貌、禮節(jié)、儀表、儀式

律己敬人

Etiquetteiscomprehensivereflectionofpersonalquality

禮儀是個人素養(yǎng)的綜合體現(xiàn)Appropriateclothing得體的衣著Refinementofmanners

文雅的舉止Appropriategreeting恰當?shù)膯柡騌efinedandcourteousbehavior彬彬有禮的行為Etiquetteisamirrorthatcanreflectyourself-----Goethe“禮儀是反映自己的鏡子”——歌德

Etiquetteiscomprehensivereflectionofpersonalquality

禮儀是個人素養(yǎng)的綜合體現(xiàn)Etiquetteiscomprehensivereflectionofpersonalquality

禮儀是個人素養(yǎng)的綜合體現(xiàn)Thefarfrometiquette,thefarfromsuccess

離禮儀有多遠，離成功就有多遠

Kennedy肯尼迪49.9:49.6尼克松NixonTheslightdifferencesofvoteinthehistoryofUSApresidentelectionTheprincipleofetiquette

禮儀的原則Theprincipleofequality平等Theprincipleofgoodfaith誠實Theprincipleoftolerance寬容Theprincipleofself-discipline自律Theprincipleofetiquette

禮儀的原則Theprincipleofetiquette

禮儀的原則蕭伯納Theprincipleofetiquette

禮儀的原則Theprincipleofetiquette

禮儀的原則Theprincipleofetiquette

禮儀的原則Theeffectofetiquette

禮儀的作用Thecountrywhichpaymoreattentiononetiquettewillbeprosperousandstrong國尚禮則國昌

Thefamilywhichpaymoreattentiononetiquettewillbelarger家尚禮則家大Thebodywhichpaymoreattentiononetiquettewillbecorrectitude

身尚禮則身正

Theheartwhichpaymoreattentiononetiquettewillbecalm

心尚禮則心泰

Thecountryofetiquette

禮儀之邦Nowatchingwithoutproperetiquette

非禮勿視Nolisteningwithoutproperetiquette

非禮勿聽Nospeakingwithoutproperetiquette非禮勿言Notouching

withoutproperetiquette非禮勿動

看Looking聽Listening笑Smiling說Speaking形BehavingFiveitemsofhoteltraining酒店禮儀五項修煉

Etiquetteofwatching

“看”的禮儀ThreeareasFourdistances三個區(qū)域:四個距離:

Closedistances

親密距離

Socialcommunicateddistances

社交距離

Businessdistances

公務距離

Publicdistances

公眾距離

Businessareas

公務區(qū)域Socialcommunicatedareas

社交區(qū)域Closeareas親密區(qū)域Etiquetteoflistening

“聽”的禮儀深層次的聽deeplylevelsoflisteningEtiquetteofsmiling

“笑”的禮儀Smiletraining

Don,tpronounceandgrinbutmoveyourcornersofmouthupwards

1、不發(fā)音、嘴角向上微提Pronouncing“Yi”2、念“一”Moutheyesexpressionshouldbecoordinated3、口、眼、神協(xié)調Smile、Language4、微笑+語言Smile、BehavingAppearancewithposture5、微笑+儀表、體態(tài)Etiquetteofsmiling

“笑”的禮儀Whose

smileisthemostbeautiful看看誰的微笑最美？Interactivesmile

互動微笑Etiquetteofspeaking

“說”的禮儀Goodwordsmakepeoplefeelwarmeveninthecoldestday“良言一句三冬曖”Abuse

wordsmakepeoplefeelcoldeveninthehottestday“惡語傷人六月寒”Etiquetteofspeaking

“說”的禮儀拿破侖約瑟芬Etiquetteofspeaking

“說”的禮儀上海希爾頓酒店屋頂花園餐廳Etiquetteofhotelbehaving

酒店“形”的禮儀TheprincipleofTPO著裝ＴＰＯ原則Appearance儀表Looks儀容Manner儀態(tài)(無聲>有聲)NoTouchingWithoutProperEtiquette非禮勿行(無聲>有聲)內化于心的12種品德忠誠——衷心者不遭解雇敬業(yè)——每天比上司多做一些自動自發(fā)——不要事事等人交代負責——絕對沒有借口，保證完成任務注重效率——算算你的使用成本結果導向——咬定功勞，不看苦勞內化于心的12種品德善于溝