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Whatthingsdoyouneedtodotobepreparedbeforeaninterview?Whatskillsdoyouwanttodemonstratetoyouremployer?Whatvocabularycanyouusethatcandescribeyourdynamicpersonality?Theaveragelengthofaninterviewwillbearound40

minutes.But33%of2000surveyedemployersmentionedthattheyknowwithintheveryfirst90

secondsoftheinterviewiftheywillrecruitthecandidate.Have

you

ever

been

interviewed

for

a

job

in

English?Was

it

successful?How

did

you

feel?

Were

you

nervous?How

long

was

it?Whydoyouthinkittakesemployerssolittletimetomaketherecruitmentdecision?Whatdoesitdependon?Whatdohiringmanagerslookatduringthese90seconds?Whatshouldeachcandidatedobeforegoingtoaninterview?Useful

tips

for

interview

preparationWhy

do

you

think

people

should

go

to

an

interview

prepared?What

would

you

do

to

be

prepared

before

the

interview?Ensuringyouarewell-preparedwillhelpyoutoreducestress,increaseyourconfidenceandimproveyourchancesofbeingofferedthejobensurereduceincreaseimproveconfidenceChoosethetipswhichyoufindusefulwhilepreparingforaninterviewDosomeresearchintothecompanyyouareapplyingforajobwithFindoutexactlywhatthejobinvolvesSprayyourselfwithscentsothereisapleasanttrailAnalyzeyourskillsandexperienceandidentifyareaswheretheymatchthejobrequirementsandthecompany'sneedsSleepwelltolookfreshandpresentableRehearsetheinterviewDecidewhatyou'regoingtowearMakeaneye-catchinghairstylePreparealistofquestionstoaskattheendoftheinterviewPrayimprove=comprisescentrehearsepraytrailTheinterview,likeeveryothermeeting,hasitsownstrategyWhataretheinterviewstagesyouwillhavetopass?Whyisitobligatorytokeeptheplan?b)Talkingaboutyourselfa)Experiencequestionsc)Unusualquestionsd)Askingaboutconditionse)Firstimpression.Meeting123453.Whatcanyoudotocreatea

positivefirstimpressionwith

aninterviewer?4.Doyouthinkthesepointsare

usefulinmakingapositivefirst

impression?yourappearance;bodylanguage;"breaktheice"withtheinterviewer.

What

problems

do

you

think

a

candidate

can

face

during

an

interview?

How

could

your

body

language

let

you

down

in

an

interview?

How

can

you

avoid

these

problems?NoeyecontactTremblingvoiceSweatingTremblinghandsBadposturebringahandkerchiefmakeeyecontact,butremembernottostarebeatheslowlyanddeeplySitupstraightandleanforwardwhenspeakingpolitelydeclineteaorcoffee

Whydoyouthinktheseproblemsoccurincandidate'sbehaviour?Canyougiveanyadviceonhowtosolvethem?

Whatisacommonactionpeopledoinaninterviewwhentheymeetforthefirsttime?

Thehandshakewillbeyouronlymomentofphysicalcontactwiththeinterviewer.

Studiessaythathandshakesplayasignificantroleinfirstimpressions,somakeitcount.

Arethereanystrictrulesabouthandshaking?Shoulditbestrongorweak?Doyouhaveanyideaswhymanagerscanrejectyourinterview?Howmanypercentof

candidatesdoyouthinkwererejectedbecauseoffailingsimpleeyecontact?Lookatthe

numbersbelow.Doyouthinktheyarereal?Whydoyouthinkso?70%weretoofashionableortrendy67%failedaneyecontact55%faileddressing,actingandwalkingthroughthedoor47%presentedlittleknowledgeofacompany38%hadalackofsmile26%thehandshakewastooweakCrossedarms:Putyourhandsonyourlaporonthetable,leanovertoyourconversation

partners.Thiswayyouemphasizethatyouarelisteningattentively.Nodding:Somepeoplearenoddingtheirheadsconstantlytoshowthattheyunderstandwhat

theinterviewerissaying.Thiscanbeperceivedastooobedientornot

sincere.Therefore,onlynodyourheadifyouagree,whenyouunderstand

animportantpointandwhenyouwanttoinviteyourconversation

partnertocontinuetalking.Manygestures:Someonewhoisusingtheirhandsandarmstoomuchcanbeperceivedas

disturbing.Thesameappliestosomeonewhoisnotmovingatall.Situp

straightandkeepyourbackagainstthebackrest.Playingwithyourhair:Itisacommonwaytosootheyourself.Ifyoutouchyourfacetoomuchor

ifyouplaywithyourhands,fingersorjewellery,youmaybeperceivedas

insecureand/orunreliable.Grinning:Excessivesmilinginajobinterviewisseenforwhatitis—nervousnessandalackof

confidence.Smilewhenthere'ssomethingtosmileabout.Doapracticerunin

frontof

amirrororafriend.

Whatisasmalltalk?Theoutcomeofaninterviewcanbedecidedinthefirstfiveminutes.Smalltalksusuallyhappenbetweenpeoplewhodon'tknoweachotherwell.Howdoyouthinksmalltalkcaninfluencetheemployer'simpressionaboutyou?Haveyoueverexperiencedsmalltalkconversations?(Notonlyinaninterview)Arethereanythingsyouwouldavoidtalkingabout?Whydoyouthinkemployersaskthe"Howdidyoufindoutaboutus"question?Ok,youbroketheicebetweenyouandyourhiringmanager.Whatisthefirstquestionemployerwillaskyouafterasmalltalk?Asmallconversationwithoutmuchimportanceinorderto'breaktheice'betweenpeople!!!Tellmealittleaboutyourself!!!KAGoodmorning.MynameisKarlOsborne.I'mHeadofProductionhereatthetheatre.It'snicetomeetyouatlast.KHowareyou?AKI'mfine,thankyou,Alex.Didyouhaveanytroublefindingus?AKHowdidyougethere?AKSoyoumanagedtoavoidtherainthen?Ican'tbelievetheweatheratthemoment!AKWouldyoulikesometeaorcoffeebeforewestart?AKOk.SoAlex,howdidyoufindoutaboutus?Wedidn'tadvertisethepositioninalotofplaces.A

Thankyou.Metoo,MrOsborne.It'sOK.Andyou?Oh,itwaschallenging.Ihadtotakeataxitobeontime.Iknow.It'sawful.Iwouldlikecoffee,please.

It'srathercoldoutsideIheardsomebodywastalkingatabusstop.

Youfiredapersononthisposition.SoIdecidedtoapply.KOhreally...IheardsomebodywastalkingatabusstopIt'sOK,Ihadenoughsleepthisnight,soI'mratherhappyIwouldlikecoffee,pleaseThankyou.MetooIknow.It'sawfulOh,itwaschallengingI'mdoinggreat,thanks!Istartedthedaywithatrainingrun,soIcan'treallycomplainYouwerehighlyrecommendedtomebyafriendwhoworkshereThankyou.It'snicetomeetyoutoo,MrOsborneOh,no,thankyouIt'sawful,isn'tit?Still,it'ssupposedtogetbetterbytheweekendMatch

the

improved

answers

with

poor

ones

and

explain

the

changesNo,notroubleatall.YourdirectionswereexcellentExplainingtheIstartedthedaywithatrainingrun.—Toemphasisekeepingfit,itmaysaythathe'sanactiveperson.Yourdirectionswereexcellent.—Itisapolitewaytoanswer,nobodywantstohearmoaningabouttheircompany,evenifitisconnectedwithlocation.It'sawful,isn'tit?Still,it'ssupposedtogetbetterbytheweekend.—Itistypicaltomaintainasmalltalkconversation.Itisnotenoughjusttosay"yes"or"no".K:Wouldyoulikesometeaorcoffeebeforewestart?A:Oh,nothankyou.—Itisapolitewaytoanswer.Expertsadvisetoalwaysdeny

offerslikethatinaninterview.Youwerehighlyrecommendedtomebyafriendwhoworkshere.—Itisoneofthecommonwaystoanswer.Expertsalsosuggesttoemphasisethatyoudidsomeresearchandbecameveryinterestedintheircompany.Let'simaginethatyouarepassingajobinterview.Answermysmalltalkquestionsasyouwouldanswertheminaninterviewwithyouremployer:Howareyou?Didyouhaveanytroublefindingus?Theweatherisawful,isn'tit?Howdidyouknowaboutthisposition?Wouldyoulikesometeaorcoffee?EducationCurrentpositionProfessionalachievementsPreviousjobReasonforapplyingSkillsyouwanttoimproveUniversityachievementsIhaveareallystrongbackgroundin...I'mhopinginthefutureI'llbeableto...I'vebeenworkingat

mycurrentpositionfor...I'vealwayshadapassionfor...It'sbeenareallyinterestingnewchallengeforme...Ihaveareallygreatskillsetof...Ididthewholeprogramwithspecialfocuson...WatchthevideoagainandmatchphraseswiththetopicsfromthevideoIn

all

interviews

you

will

be

required

to

talk

about

yourself.

What

do

you

think

they

want

to

find

out?Theinterviewerswanttofindoutwhetheryou'rethetypeofpersonwhowouldbeabletodothejobandalsowhetheryourpersonalitywouldfitinwiththerestofthecompany.Do

you

think

the

phrases

are

useful

in

your

speech?

Can

they

make

your

answer

impressive?Are

you

going

to

use

them

in

your

interview?Howwouldyouavoidaboringanswertothequestion'tellmealittlebitaboutyourself'?I'vealwayshadapassionforcomputers.MyfriendsandIeventriedtocreateourownsoftwareprogram,butwedidn'thaveenoughknowledgeatthetime.Ididthewholeprogramwithaspecialfocusoncomputertechnologies.Igraduatedfromuniversityin2010.IhaveareallystrongbackgroundinsoftwareandIT.Ihaveareallygreatskillsetofbeingabletocommunicatewithpeople.Iworkedondifferentprojectsforseveralcompanies.Itwasaninterestingchallengeformethathelpedmeadvanceandbecomeaprojectmanager.I'vebeenworkingatmycurrentpositionfor5years.I'mhopinginthefutureIwillbeabletoimprovemyskills,acceptbiggerresponsibilitiesandapplymynewknowledgetohelpyourcompanycreatebetterprograms.soundsimpressivesharestheirhobbiesandintereststoshowtheyarecreativedemonstratesrelevantpassionsboastsofgainedskillsforalongtimeshowsfutureplansinrelationtothecompanyhighlightsrelevantexperienceinasmartandconcisewayThespeaker!concise!=short,briefThinkofyouranswerasyourelevatorpitch.Anelevatorpitchisashortsummaryusedtoquicklyandsimplydefinevalueproposition.Itanswersthequestion:"WhyshouldIhire?"Itshouldbeconciseenoughtobedeliveredduringashortelevatorride(tothe5thfloor,nottothe105thfloor).Whatareyourprimarysellingpointsforthisjob?Whyareyouinterestedinthispositionrightnow?Whatdoyouthink'Practicemakesperfect'means?Now

create

your

own

impressive

storyI've

always

had

a

passion

for

...I

did

the

whole

program

with

a

special

focus

on

...I

graduated

from

...I've

been

working

at

my

current

position

for

...I

have

a

really

strong

background

in

...I

have

a

really

great

skill

set

of

...It's

been

a

really

interesting

new

challenge

for

me

...I'm

hoping

in

the

future

I'll

be

able

to

...Coverthepoints:assesswhatisimportanttothecompany;makealistofthingsyouwanttoinclude;planyouranswertothefollowingquestionsusingimpressivebeginnings.TSHowareyou?I'mdoinggreat,thankyou.TodayIhavefinishedmypicture,soI'minhighspirits.Whataboutyou?TDidyouhaveanytroublefindingus?SNope,thedirectionsonyourwebsitewereexcellent.TTheweatherisawful,isn'tit?SYes,I'mlookingforwardto

enjoyingthesunoutside.Let'shopetheweatherforecastdoesn'tliebecauseattheweekendI'mgoingonapicnicwithmyfamily.TWouldyoulikesometeaorcoffee?THowdidyouknowaboutthisposition?Tellmealittlebitaboutyourself.SWell.I'vebeenworkingforthepastsixyearsasanEnglishteacher.DuringthattimeI'vebeentrainedandcertifiedonanumberofdifferentsystems.I'dreallydescribemyselfasanenthusiasticpersonwithaversatileskill-set.NowI'mlookingtotakemycareertothenextlevelandmoveoutofcontractworkintoafull-timeemployeeforacompanywhereIcanbeapartofateam.I'dliketobuildalong-termcareerthatletsmefocusonprofessionalgrowth.Oh,no,thankyousomuch.IhadenoughtimethismorningandImanagedtohaveacup.TSYouwerehighlyrecommendedtomebyafriendwhoworkshere.HeheardaboutthejobandsuggestedIapply.SPut

the

words

into

appropriate

sentencesJesseisan____________Hedoesn'tmindstayinghomeonaFridaynightGraham'salwaysvery______________─whydon'tyoutalktheproblemoverwithhim?Hisvoicestartedto______________,andIthoughthewasgoingtocry.Don't______________atpeoplelikethat,it'srude.Thebabyturnedandgavemeatoothy______

Teachershavetobe_________tocopewithdifferentabilitylevelsAntonhasabig______________forsciencefiction.Itcouldbea______________gettingapianothroughthedoorwaypassionintroverttremblechallengegrinstareapproachableversatileCompetenciesareacombinationofknowledge,skillsandbehaviourrequiredtodoaspecificjob.Doyouknowanyspecificcompetenciesemployersusuallylookfor?Whatcompetency-basedquestionsdotheyask?CompetenciesHaveyoueverbeenaskedcompetency-basedquestionsinyourpreviousinterview?Shouldcandidatesknowanytipstomaketheirresponseseffective?Arethereanyusefulapproachestohandleinterviewquestions?Canyougiveanyadvicetocandidatesonhowtoprepareforacompetencybasedinterviewpart?PreparationiskeyifyouwanttobeabletoanswerallquestionsthrownatyouwithouthavingtothinktoomuchonthespotonthedayoftheinterviewMatchthecompetencieswiththeirquestions_______________Tellmeaboutatimeyouhadtoadjustyourcommunicationapproachtosuitaparticularaudience.________________Tellmeaboutatimewhenyouhadtomakeadifficultdecision.______________Tellmeaboutatimewhenyouassumedtheroleofleader.Werethereanychallenges,andhowdidyouaddressthem?___________________Tellmeaboutatimewhenyouwereparticularlysuccessful.______________Tellmeaboutatimeyouwereworkingaspartofateam.Howdidyoumakeacontribution?______________TmunicationleadershipteamworkresultsorientationDecisionmakingreliabilityMakesurethatyouunderstandwhichskillsandcompetencieswillbetested.Itsoundsobvious,butsomepersonspecificationscanbealittlevagueandyouwillneedtodosomethinkinginordertoensurethattheexamplesthatyouwillbeusinghitthespot.Understandingtherequirementsforthepost,whethertheyarestatedclearornotinthepersonspecification,isthereforecrucial.Identifyexamplesfromyourpastexperiencewhichyoucanusetodemonstratethatyoupossesstheskillsandcompetenciesthatyouarebeingaskedtodemonstrate.Youdonothavetofindhyper-complicatedexamples;inparticulartheoutcomeofthestorydoesnothavetobeextraordinary;whatmattersmostisthattheroleyouplayedinreachingtheoutcomewassubstantial.LearntonarratethestoryusingtheSTARmethod.Read

the

tips

Lookatthepictureandreadthedefinitionsundereachletter.WhatdoyouthinktheinitialsS,T,AandRstandfor?situationtaskactionresultTheSTARMethodisawayofansweringcompetency-basedinterviewquestionsthatprovidesinterviewerswithclear,concreteandconciseanswers.InterviewquestionsthatareansweredintheSTARmethodformatgettotheheartofwhatacandidateactuallydidinapreviousworkexperience.STARstandsfor:*Situation—Whatwasthesituationyoufaced?*Task—Whattaskswereyouinvolvedin?*Action—Whatactionsdidyoutake?*Results—Whatweretheresultsofthoseactions?So,itallworkedoutintheend.Asaresultofmyinitiative,wenotonlylandedtheclient,butIwasalsorecommendedforapromotion.Ihadbeenlookingforwaystotakeonmoreresponsibility,soIvolunteeredtofinishupthepresentation.Iworkedwithmysupervisorviathephoneandbetweenthetwoofus,weendedupgoingaheadwiththescheduledmeeting.Iwasapartofateamworkingonapresentationmeanttohelpussecureamajornewclientforourcompany.Theweatherwasbad,andit

turnedout

thatmysupervisorgotcaughtinasnowstormandwasunabletomakeitbackintime.Itlookedlikeweweregoingtohavetocancelthemeetingandpotentiallylosetheclient.Match

the

answers

with

the

STAR

partsResult:Task:Situation:Action:DoyouthinkSTARapproachislogicallyconstructed?Whyisitausefulmethodtodescribeyourexperience?Find

out

which

one

followed

the

STAR

approach.

How

did

you

understand

it?WhoisfollowingtheSTARapproach?SpeakerASpeakerBBoth

Put

the

phrases

from

the

answers

into

appropriate

placeSituation:Task:Action:Result:IactuallyendedupItturnedoutIdecidedtoTheproblemwasIwantedtobemoreIhadtoThereforeISoitallworkedoutintheendProbably,thebestexampleisWhichanswerismoreimpressive?WasiteasytoguesswhoofthespeakersfollowedtheSTARapproach?WouldyourecommendsomebodytousetheSTARmethod?Why?Tellmeaboutatimewhenyouhadtomakeadifficultdecision.Tellmeaboutatimewhenyoudemonstratedgoodcustomerservice.Tellmeaboutatimewhenyoushowedstrongleadershipskills.Tellmeaboutatimewhenyouplayedanimportantroleinateam.Tellmeaboutatimewhenyouexperiencedpressureatuniversityoratwork.

UsefullanguageturnoutthereforeendupworkoutWhichphrasalverbisusedtodescribetheunexpectedsuccess?workedoutturnedoutendedupWhichphrasalverbisusedtointroducetheunexpectedcause?workedoutturnedoutendedupWhichphrasalverbisusedtointroducetheunexpectedresult?workedoutturnedoutendedupChooseonesituationandrespondusingthreephrasalverbs:Tellmeaboutatimeofdifficultworkrelationshipthatyou'veexperienced.Tellmeaboutatimewhenyoufeltthatyouhadn'tachievedyourgoal.Tellmeaboutatimewhenyouconvincedaco-workertoacceptanewtask.Whyisitagoodideatousephrasalverbsinyourspeech?Let'spractiseyourownanswers.Theyhelptomakeyourspeechmoreprofessionalandsoundimpressive.Youshowhighknowledgeinyourlanguageskills.Completethefollowinginterviewextractsusingthecorrectverb:IwasplanningtostudyEconomicsatBristolUniversitybutI____________goingtoManchesterUniversityinstead.Things_____________sowellthattheyofferedmeapromotion.AlthoughIwasn'tentirelysureIhadmadetherightdecision,I________reallyenjoyingthecourse.Unfortunatelyit_______________thattheycouldn'toffermethejobbecausemyqualificationsdidn'tmeetthevisarequirementsforworkinginthecountry.LarissawasworkingasaPAwhenIjoinedthecompany.However,aftershegotmarried,shemovedtoNewZealandandshe___________retrainingasanurse.Wehadalotoftechnicalproblemsinthebeginning,butwemanagedtosortthemoutanditall______________intheend.endedupturnedoutworkedoutCommunicationTellmeaboutatimewhenaco-workercriticizedyourworkinfrontofothers.Howdidyourespond?Howhasthateventshapedthewayyoucommunicatewithothers?Howdoyouensurethatsomeoneunderstandswhatyouaresaying?Tellmeaboutatimewhenyouhadtopresentcomplexinformation.Tellmeaboutatimewhenyouhadtouseyourwrittencommunicationskillsinordertogetacrossanimportantpoint.Givemeanexampleofatimeyouhadtomakeadifficultdecision.Describeaspecificproblemyousolvedforyouremployer.Howdidyouapproachtheproblem?Whatroledidothersplay?Whatwastheoutcome?Givemeanexampleofwhentakingyourtimetomakeadecisionpaidoff.DecisionmakingDescribeasituationwhenyouhadmanyprojectsdueatthesametime.Whatstepsdidyoutaketogetthemalldone?Howdoyoudetermineprioritiesinschedulingyourtime?Givemeanexample.PlanningandorganizingTellmeaboutatimewhenyouinfluencedtheoutcomeofaprojectbytakingaleadershiprole.Givemeanexampleofwhenyouinvolvedothersinmakingadecision.LeadershipTimemanagementTellmeaboutatimewhenyoufailedtomeetadeadline.Whatthingsdidyoufailtodo?Whatweretherepercussions?Whatdidyoulearn?Tellmeaboutatimewhenyouwereparticularlyeffectiveinprioritizingtasksandcompletingaprojectonschedule.Tellusaboutthebiggestchangeyouhadtodealwithinyourpreviousemployment.Howdidyouhandleit?Describeatimewhenyouhadtoexplainsomethingcomplextoacolleague.Whatproblemsdidyoucomeacrossandhowdidyoudealwiththem?Tellusaboutatimeinwhichyoudevelopedanunconventionalapproachtosolveaproblem.Howdidyoudevelopthisnewapproach?Whatchallengesdidyoufaceandhowdidyouaddressthem?Tellusaboutadecisionyoumadethatyouknewwouldbeunpopularwithcertainpeople.Howdidyouhandlethedecision-makingprocess?Howdidyouhandleotherpeople'snegativereactions?Describeasituationinwhichyouchangedyourapproachinthemiddleofaproject.Whatmadeyoudecidetochangeyourapproach?Howdidyouworktoimplementthischangesmoothly?Describeasituationinwhichyouwereaskedtoperformataskyouhadneverperformedpreviously.Tellusaboutatimewhensomeoneaskedyoutodosomethingyouobjectedto.Howdidyouhandlethesituation?CommunicationCreativityFlexibilityIntegrityDecisivenessAdaptabilityDescribeatimewhenyouhadtoimproveteam'sperformance.Whatchallengesdidyoumeetandhowdidyouaddressthem?Describeatimewhenyoureceivednegativefeedbackfromanemployer,colle

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