國開電大本科《商務英語4》一平臺在線形考(單元自測1至8)試題及答案

國開電大本科《商務英語4》一平臺在線形考

（單元自測1至8）試題及答案草兔白測1試寂&答案持圳提醒：厚員抽到的每泰就意的備虻機做俚於到戳農彳的所■被蔑尚衣干紀顧岸中可＜4找到原顧女參案//—Howwouldyouliketogo? I'llgetintouchwiththerailroadI'dliketoflytoFrankfurtforastayoftwodaysIexpecttodepartforFrankfurtonSunday,September1st偌案］B behalfofVancouverC&SInt'1TradeCorp.Jampleasedtoinviteyouandyourcolleaguestovisitus.ForOnIn［答案］B—IexpecttodepartforFrankfurtonSunday.Seplember1st,anytimeafter13:00pm.HowwouldyouliketogoWhereshall1makehotelreservationWhendoyouplantoleave［答案］C—Sure,noproblem.First,goseeCindyandtellherwhereyou'regoingandwhen.WillthecompanyreimburseeverythingWill1usethecardforeverythingCanyoufillmein偌案］C —YeS.businessclass.WillyouflybusinessclassWhendoyouplantoleaveWhereshallImakehotelreservation偌案］ACanyoufillme ?Ineedsomedetailedinformation.inupoutI答案1A-HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketingseminarnextmonth.— You'vebeenitchingtogoonabusinesstripformonths.Iamsorrytohearthat.Great!Youmustbehappy.Sowhat?［答案］BIfyouareintending justoneSchengencountry,youwillneedtoapplyfbrtheSchengenvisadirectly withtheembassyorconsulateofthatparticularcountry.tovisitvisitingvisited［答案］AManyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller's .checkscashcreditcards［答案］APlease anopenreturnflightfromBarcelonatoFrankfurt.papertextbook偌案］CTheprocessingtime perembassy.variousvarietyvariesI答案1CTraveller'schecksaregenerally smallfacevalue.atonofI答案1CTravellerS,when thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.buybuyingtobuy［答案］BWeusedtocashadvances. hadhavinghave［答案］CYoucandownloadandprintoffthe online.fromformformal［答案］B翻譯:為句子選擇正確的翻譯（每題10分）。Canyoufillmein?你能替代我一下嗎？你能為我填寫嗎？你能向我詳細介紹一下［答案］CNotallrestaurantsacceptthecard.所有酒店都不接受此卡。并非所有酒店都接受此卡。所有酒店接受的不是此卡。［答案］BWeusedtohavecashadvances.我們以前是預支現(xiàn)金。我們使用己有的現(xiàn)金。我們習慣了預支現(xiàn)金。偌案］ALetmeknowhowyoulikelivingoutofasuitcase.到時候告訴我沒有旅行包你是怎么活下來的。到時候告訴我你是怎么帶著旅行包生活的。到時候告訴我你怎么那么喜歡帶著旅行包生活。偌案］B5.Itisveryprofitablefbrtheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecks.對發(fā)行機構來說，發(fā)行旅行支票提供融資便利是有利可圖的。’對發(fā)行機構來說，融資有利可圖,他們征集資金，發(fā)行旅行支票。對發(fā)行機構來說，征集資金，發(fā)行旅行支票,融資等，都是有利可圖的。［答案］A完形填空:選擇正確答案，補全文章（每題10分）。HOWTOSCHEDULEYOURVISAAPPOINTMENTPaymentcanbemadewithaUnionPaydebitcardorincash.Youcan{1}directlythroughthewebsite,thcCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay{2}orwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip{3）onthetypeofappointmentfbrwhichyouhaveregisteredthedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank{4}.logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptfbrthetransaction,logbackintothe{5}.andenterthebankreceiptconfirmationnumberintotherequestedfield.⑴［答案］B.pay{2}［答案］C.debitcard{3}［答案］A.based{4}［答案］C.depositslip{5}［答案］A.appointmentsite閱讀理解:根據(jù)文章內容，判斷正誤（每題10分）。TRAVELLER9SCHECKManyofthebanksandtravelservicesinwesternprovideaconveniencefbrtravellersbyissuingtraveller'schecks.Travellers,whenbuyingthechecks.havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon'thavetotakealongmuchcashandworryaboutcounterfeitsigiiatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Traveller'schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds.fbrmiscellaneouspayments.Thereisnotimelimitfortheircirculationpcriod.ltisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon'tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.l.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers，checks.［答案|TTherearenosignaturesoftravellerswhohaveboughtthechecks.!答案］FQuiteafewtravellersliketobuythechecks.［答案］TTravcllcrsdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.［答案］TBanksandtravelservicesarereluctanttoprovidetravellers'checks.［答案］F閱讀理解:根據(jù)文章內容，完成選擇題(每題10分)。SCHENGENVISAAPPLICATIONSTEPSIdentifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellinglobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.?IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination.youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:?Avalidnationalpassport?Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations)?Proofofmedicalinsurance?Around-triptravelticket?ProofoffundsChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessinglimeintoaccountwhenplanningyourtrip.l.Thispassageismainlyabout .whatisaSchengenvisawhocanapplyfbraSchengenvisahowtoapplyforaSchengenvisa［答案］C2.1fyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication .totheembassyorconsulateofthecountrythatshallbeyourmaindestinationdirectlywiththeembassyorconsulateofthatparticularcountrytotheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary［答案］A3.Youcandownloadandprintofftheform .viayourphoneontheInternetbyyourfriendsI答案IBYouarerequiredtoshowthefollowingdocumentsEXCEPT .around-triptravelticketavalidnationalpassportabirthcertificate［答案］C5Theprocessingtimeis perembassy.differentthesamesimilar［答案］A草免＜1測2就板&答案誇胴提碾:修黃柚到的尊冬就豪的為成機做金,，似柚到就県寸的所■徵如的在下列成器中可必找到涼成&答案//—HellojsthatSailMovingCompany?—? YesjhisisJackspeaking.Thanksforcalling.WhatcanwedoforyouYesJ'mJack.Thanksfbrcalling.WhatcanwedofbryouYes,speaking.WhatcanIdoforyouI答案］A—Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture? Wecangiveyoua10%discountSoiry,wearenotavailablethesedaysThecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove［答案］C—Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis? Wcll,!wonderwhethertherecentlayoffsareaffectingthequalityofourcustomerserviceWhatdoyouthink?BuiIhavenoidea?That'stheclient'sownproblem,!guess［答案］A—Whatdoesthecustomer'scomplaintsay? Hesayshewillwriteusathank-youletterHesayshehasn'tgottenbackthemonitorfbrrepairsHewantstoknowwhetherwecouldgivehimadiscount［答案］B—Whatisthedistancebetweenthenewbuildingandyouroffice? ItisneartothebusstopItisabout15kilometersItisveryclose［答案］B thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.WhateverWheneverHowever［答案］ACustomersoftenremain toabusinessthathasexcellentserviceeveniftheirpricesarehigh.loyalloyallyloyalty偌案|ACustomerswon'tfindstoreclerkssittingaround .walchingTVorplayingcardslowatchTVorplaycardswatchingTVortoplaycardsI答案1AIfanyofthearticlesaredamagedduringmove,youmaymakea forcompensationwithourcompany.requestdemandclaim［答案］CIfthingshave .thepersonyou'retalkingtowillwanttoknowthereasons.gotupgonewrongtumeddown［答案］BLookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing .whyaretheysayinghowaretheysayingwhattheyaresaying［答案］CSomeofthecustomers'complaintsseem .inacceptableunacceptableunaccepted［答案］BSomestoresevenoffer lanesfbrcustomerswith10itemsorlesstocheckoutquickly.expireexpressexactI答案］BTheAmericanideaofcustomerserviceis eachcustomerthecenterofattention.madetomakemakeI答案IBThecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitfbrafull .compensationrepayrefund［答案］C翻譯:為句子選擇正確的翻譯（每題10分）。TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention.美式客服理念認為每位客戶都是關注的焦點。美國的客戶都有以自己為中心的想法。美國的客戶服務人員都有以客戶為中心的想法。I答案1AManyproductscomewithamoney-backguarantee.許多產品都要先付款得以保障。許多產品都有退款承諾。許多產品都要退款。［答案］BMakesuretolookyourcustomersintheeye.確保要把顧客像眼睛一樣珍視。確保把顧客看在眼睛里。確保要直視顧客的眼睛。［答案］CAlwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.一定要想方設法，超越顧客的期望。一定要尋求在顧客期待之外的想法。總是要尋找達到顧客期望的方法。［答案］ATheworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsintheorderbeforeshipment.最糟糕的事情是，在裝船之前的最后時刻，你發(fā)現(xiàn)訂單貨物有遺漏。最糟糕的事情是到了最后一刻還沒有裝船。最糟糕的事情是在裝船前的最后一刻,你有所發(fā)現(xiàn)。偌案］A完形填空:選擇正確答案，補全文章（每題10分）。Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.It'soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatisbeing］1}.Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.lopnotchservicewillcreate!2landareturningcustomer,whichiswhatweallmuststrivefor.Excellentcustomerserviceis{3}tobusinessestoday.It'sacomponentthatisoftenmissing,unfortunately.Howdoyouprovidegreatcustomerservice?Alwaysmakeyourcustomera（4［.Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.Letthemknowyouaretheretohelpandthatyouwilltakecareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinesscustomersarenol{5};it'sarequirementforbusinessestosurvive.{1}［答案JD.offered{2}［答案］E.loyalty{3}偌案lA.vital{4}［＜?|apriority{5}|答案］B.optional選自:h【tp:///od/pl...ustomer-Service.htm閱讀理解:根據(jù)支章內容,把每一段和其所談論的話題相匹配（每題10分）。CUSTOMERSERVICETheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.［答案］B.theAmericanideaofcustomerserviceWhencustomersgettoastore,theyaretreatedashonoredguests.Customersdon'tusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Inslead,theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon'thavetoaskhowmuchitemscost,sincepricesareclearlymarked.［答案JD.honoredguestWhencustomersarereadytocheckout.theycangotothenearestandshortestcheckoutlane.Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpresslanesfbrcustomerswith1（）itemsorless.Aftertheypayfbrtheirpurchases.customersreceiveasmileandawarmthankyouandhaveanicedayfromtheclerk.I答案）E.checkoutservice4.1nAmerica,customerservicecontinueslongafterthesale.Manyproductscomewithamoney-backguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarrantythatensurestrouble-freeuseforaperiodofayearormore.Advertisementsregularlyincludethemotto,Yoursatisfactionisguaranteed.Soifthereisaproblemwiththeproduct,customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnitforafullrefund.I答案］A.satisfactionguaranteedCustomerserviceinAmericagrowsoutofthebeliefthatthecustomerisalwaysright.Ifapersonreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigh.［答案］C.customerloyalty閱讀理解:根據(jù)文章內容，判斷正誤（每題10分）。THEFEELGOODFACTORINCUSTOMERSERVICEAchallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator（KPI）.OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoastheFeelGoodFactor.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.ltisokaytosayIdon'tknow,butitshouldalwaysbefollowedupbybutletmefindoutorpossiblybutthispersonw山beabletoassistyou.Whateverthesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyeconlact.Makesuretolookyourcustomersintheeye.ltshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookfbrwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththeFeelGoodFactorthatyouaresearchingfor.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.［答案］FLeaveyourcustomerwithanunansweredquestionisunacceptable.［答案］TBothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.［答案］FEyecontactisoneofthemostimportantaspectsofpositivebodylanguage」答案］TTheunderlinedgoingtheextramiletohelptheminthelastparagraphmeansgoingalongwaytohelpthem.［答案］F羊充白測3就成&簪案持別提曜：厚員抽到的每泰就意的備虻機做俚於到戳農彳的所■被蔑尚衣予網蔑旃中可皿我到原成&眷案//—Couldyoubesokindastoturndownthatrocknroll?I'mpreparingfortomorrow'smeetingreport. It'snoneofyoubusinessNo,Idon'tthinksoSure.Sorrytodisturbyou［答案］C hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.WhateverWhoeverWhichever［答案］BAlthoughhehassoughttofindapeaceful ,heisfacingmorepressurefromhisbusinessrivals.solutesolvesolution［答案］CAtthesametime,thenegotiatorkeepsthingssecret wouldlimithis/herabilitytonegotiate.whowhatthat倦案］C—HellojhisisLucasBowen.Fdliketoordersomemachines.— .Whendoyouneedthem?Sorry,!ambusy?NoproblemNo,youcandoitonlineI答案IB—I'llalsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyouthinkabout(hissuggestion? OKJthinkwe'vebothhavedoneourbestfbrthisNo,thesuggestionistoobadOK.youwillbenefitmorethanusI答案1A—I'llbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery? havenotimeI'drathernotrdbehappytoI答案1CInbusiness,whateveryoudo,donot illegalbenefit.chasechoosechallenge［答案］A—Okaythen,sotoconfirm:a6%discountbutyoupayalltheshippingandinstallationcosts.— .Fllcallyoutomorrow.Sorry,it'snotclearThatsoundsallrightSorry,wedidn'tdiscussaboutthat［答案］BThatmightbeacceptable youhandletheinsurancefees.ifwhetherevenif［答案］ATheirskilland hasgotthemonthesalesteam.lazinessdiscourageenthusiasm偌案］CTheywantedto discussiononeconomics.initiativeinitiateinitialI答案IBToattractinvestors,thegovernmenthas itstaxandlaborlaws.adaptedappliedadjusled倦案1CWecan'tmanagethat youpayfortheinstallation.ifuntilunless［答案］CWhentherestoftheroom emotional,staycoolanduselogictonegotiateandclose.getgetsgot偌案］B翻譯:為句子選擇正確的翻譯（每題10分）。Byunderstandinghownon-verbalcommunicationworks,anegotiatormustbeabletounderstandtheinformationtheotherparticipantsaregivingoutnon-verbally.通過理解非語言性交際如何起作用，談判者一定能夠理解其他參與者透露的非語言性信息。要理解非語言性交際如何運行，談判者必須理解其他參與者給出的非語言性信息。通過理解非語言性交際是如何工作的，談判者必需能夠理解其他參與者非語言性地給出的信息。［答案］ALookthepersonintheeyewithhonestyandrespect.用誠實和尊敬看待這個人。誠實而尊敬地注視這個人。誠實并尊敬地用眼看這個人。［答案］B3.Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.如果有可能，可以幫助談判雙方花時間一起在談判室以外的舒適氛圍中。如果有可能，讓談判雙方花時間一起處于談判室以外的舒適氛圍，可能會有幫助的。如果有可能，談判雙方花時間一起在談判室以外的舒適的環(huán)境中，肯定會有幫助的。I答案IBThisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.這是因為無論哪一方掌控了談判的開始，往往都會將談判導致結束。這是因為無論誰曾經掌握了談判的開始,趨勢都會主導談判的地點。這是因為無論誰控制了談判的開始，誰往往就能掌控談判的結果。I答案ICThenegotiationtablecanbeloadedwithagendas,egosandemotions.談判桌承載著議事日程，自我意識和各種情緒。談判桌負荷著議事日程,自尊心和不同情堵。談判桌充滿了議事日程，自我意識和情感。偌案］A完形填空:選擇正確答案，補全文章（每題10分）。Anotherexampleisreadingnon-verbalcommunication.{1}readthenon-verbalcommunicationofanotherpersoncanbeagreatassetinthecommunicationprocess.Bybeingaware{2［differentsignsandexpressions!3}apersongivesverballyandnon-verbally,anegotiatorcanadjusthis/herapproachandthenegotiationcangosmoothly.If{4},itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.Beingfamiliarwithanotherpersonhelpsyouto{5}thedifferencesbetween{1}［答案］B.Beingableto{2}［答案］A.of⑴［答案］B.that{4}［^案］C.possible{5}［答案］A.sense閱讀理解:根據(jù)文章內容，判斷正誤（每題10分）。THEGOLDENRULESOFNEGOTIATINGTheartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethreegoldenrulesforyoutofollow:ALWAYSSTARTTHENEGOTIATIONS.Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherpartycontrolthenegotiations.ALWAYSNEGOTIATEINWRITINGThepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspendtimetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.ltwillincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.ALWAYSSTAYCOOL.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostayvidingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood.butsuchbehaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional.staycoolanduselogictonegotiateandclose.l.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithoutevenrealizingil.［答案|F2.So,neverletbothpartiescontrolthenegotiations.|答案|FNegotiatingfirstandthenhavingtocreateadocumentdoesn'tneednecessarytimetoatransaction.|答案］TGreatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomeswildorhelplessduringthenegotiation.Whentherestoftheroomgetsoutofcontrol,staycoolanduselogictonegotiateandclose.［答案|F閱讀理解:根據(jù)文章內容,喪擇正確答案（每題10分）。Emotionsplayanimportantpartinthenegotiationprocess,althoughitisonlyinrecentyearsthattheireffectisbeingstudied.Emotionshavethepotentialtoplayeitherapositiveornegativeroleinnegotiation.Duringnegotiations,thedecisionastowhetherornottosettlerestsinpartonemotionalfaclors.Negativeemotionscancauseintenseandevenirrationalbehavior,andcancauseconflictsandnegotiationstobreakdown,butmaybeinstrumentalinattainingconcessions.Ontheotherhand,positiveemotionsoftenfacilitatereachinganagreementandhelptomaximizejointgains.butcanalsobeinstrumentalinattainingconcessions.Posiliveandnegativediscreteemotionscanbestrategicallydisplayedtoinfluencetaskandrelationaloutcomesandmayplayoutdifferentlyacrossculturalboundaries.Emotionsplayanimportantroleduringthenegotiation.althoughtheireffectisbeingstudiedjust .althebeginningofnegotiationpracticeduringthenegotiationprocessnotlongbefore倦案］CNegativeemotionsmay makeconcessions.behelpfultobeharmfultobenothingtoI答案1ADllringnegotiations,thedecisionastowhetherornottosettledependsinpartonemotionalfactors.totallytosomeextendcompletelynot［答案］BAttainingconcessionscanbedone .onlybynegativeemotionsonlybypositiveemotionsbybothnegativeandpositiveemotions［答案］C5.1ndifferentcullures,negotialorsshoulduse strategiestoshowpositiveandnegativeemotions.thesamedifferentno［答案］B草充白測4軾顧&答案始別提碾:厚員柚到的每冬就彖的茜航機級舍,，似柚到就狄寸的所■試處尚在下列每＞中可小我到原巍&答泰，/-Betty,wemhaveabuffetpartynextSaturday.Willyoujoinus?— .Susan.Thankyou!I'dlovetoI'mafraidnotBynomeans［答案］A—Ihadareallygoodweekendattheseaside. Oh,that'sveryniceofyouOhJ'mgladtohearthatIt'sapleasure［答案］BAmongthecritiqueswereallegations somefranchiseusesitspoliticalinfluencetoincreaseitsprofits.whichwhatthat［答案］C—HowwasyourtriptoLondonjane? Oh,wonderfulindeedByplaneandbybusTheguideshowedmetheway［答案］A—Iamgoingtoaskforapayrise. Idon'tthinkyouareworthLetmepayfbritIthinkyoumaytalktoyourboss偌案］CItshould thatfranchisingisoneofthemeansavailableforgettinginvestmentmoneywithoutgivingupcontrolofthechainoperationandbuildingadistributionsystemfbrservicingit.recognizeberecognizingberecognized偌案］CSomeinthemarketnowwantgovernment inordertoreducecosts.regulationregulateregular［答案］ASomeofthesolutionswillsupporttheserequirementsbetteratthemoment. propertyprosperityproprietary［答案］C—Thanksforinvitingme,John,butTvcalreadymadeotherplans.— .Maybeanothertime.IhopeyouenjoyitThafsgoodOh!I'msorrytohearthat［答案］CTheexecutiveteamhavetoholdanurgentmeeting theyseethebadmarketfeedback.befbrebecausewhether倦案］BThefranchisor thefranchiseeshouldobservetheregulationstomakethebusinessgowell.oraswellaseither［答案］BTheinstructiondescribescompletelythe anditssafetybasis.facultyfacilitatefacilityI答案1CTrademarks,proprietaryservicemarksandregulationsneed carefully.tobeobservedbeobservedbeingobserved［答案］AWedidn'tunderstandhowdifficultitwasto suchabreakfast.districldistributedislract［答案］BWhiletheotherpeople anddiscussedtheproblemtogether,Tedignorederactedintensiveinterviewed［答案］A翻譯:為句子選擇正確的翻譯（每題10分）。iThefranchiseecangetmoremoneythanadirectemployeebecauseheorshehasavitalinterestinthebusiness.因為特許經營者在公司中有切身利益，他/她能夠比直屬雇員賺更多的錢。特許經營人能夠比直屬雇員賺更多的錢,因為他/她在公司中有重要的興趣。特許經營人能夠比雇員直接賺更多的錢，因為他/她在公司中有關鍵的利益。［答案］A2.1tissaidabout4%ofallbusinessesintheUnitedStatesarefranchisee-worked.據(jù)說美國所有的貿易中,4%都是特許經營工作的。它說美國所有的商業(yè)中,4%都是特許經營的。據(jù)說美國所有的商家中,4%都是特許經營的。［答案］CBlltfranchisorrulesareusuallyverystrictintheUSaswellasinmostothercountries.但是授權特許經營者非常嚴格，在美國與其他大多數(shù)國家一樣。但是在美國授權特許經營者的規(guī)則與其他大多數(shù)國家的一樣，非常嚴格。但是授權特許經營者的規(guī)則在美國與其他大多數(shù)國家一樣好，非常嚴格。偌案］BDon,truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.如果沒有學習和看到公司的日期，就不要規(guī)定一個公司。不了解或看到公司的日期表，就不要控制一個公司。如果不了解或看到公司的日常情況，就不要排除一個公司。偌案］CTobehonest,aftermanyyearsofhardwork,tearsanddisagreements,!havemadeitthrough.說實話，經過多年的艱苦工作、淚水和意見分歧,我還是渡過了難關。經過多年的艱苦工作、淚水、意見分歧和講誠信,我還是將它通過了。要講誠信,經過多年的艱苦工作、淚水和意見分歧，我還是穿越了它。［答案］A閱讀理解:根據(jù)上下文,補全對話內容（每題10分）。操作提示:通過下拉選項框，選擇答案。itdoesn'tsoundtoocomplicatedThenwhataboutthequalificationsofafranchiseeSure.whatdoyouwanttoknowThankyouverymuchforalltheinformationcouldyoutellmehowlongafranchisecontractwilllastAdawantstodofranchisebusinessandturnstoBillforsomeinformationaboutfranchisebusiness.ADA:Hi,Bill.Iamreallyinterestedinfranchisingopportunilies.Wouldyoubeabletogivemesomeadvice?BILL:{1}?ADA:OK,first,whatarethequalificationsthatafranchisorshouldhave?BILL:Generallyspeaking,afranchisorshouldbeawell-developedcompanywithbusinessresourcessuchasatrademark,tradenameandbusinessmodel.ADA:{2}?BILL:Afranchiseeshouldhavethenecessaryfunds.workgoalsandemployees,etc.ADA:Yes,{3}.Wouldyoupleasetellmesomethingaboutthefranchisefees?BILL:OK.Thefeesfbrthefranchiseareaninitialfeeandausagefee.ADA:Now,{4}?BILL:Ingeneral,itisnolessthanthreeyears.Thenboththefranchisorandthefranchiseemaytalkabouttheconditions,andseewhetherthecontactneedstoberewritten.ADA:{5|.BILL:Mypleasure.{1}［答案］C{2}|答案］B{3}［答案|A{4}［答案|E{5}|答案ID閱讀理解:根據(jù)文章內容，判斷正誤(每題10分)。FOURTIPSFORBECOMINGAFRANCHISEEIfyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.BEFOCUSDONYOURPREFERENCE.Onthestageofdecision-making,thebottomlineisiDon'truleoutabusinesswithoutlearningorseeingwhattheday-lo-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.BEPROACTIVEWITHYOURRESEARCH.