thomas恒安流程重組咨詢?nèi)?77mb mmtwrite up

以前…手工取數(shù)并且出現(xiàn)斷層處理業(yè)務(wù)信息信息被隱藏資料不完整‘私人’信息只是記帳各職能部門的業(yè)績 衡量指標(biāo)小組現(xiàn)在…電腦化并相互聯(lián)系根據(jù)業(yè)績數(shù)據(jù)進(jìn)行管理信息能被調(diào)用完整的資料信息共享 成果管理企業(yè)的業(yè)績 X100From…ManualanddisconnecteddatacollectionProcessingBusinessinformationHiddeninformationFragmenteddata‘Private’dataBook-keepingFunctionalresults MeasurementTeamTo…PCbasedandlinkedManagingwithperformancedataAccessibleinformationCoherentdataShareddata ResultsmanagementCorporateresults X100“你能夠評(píng)估什么，你就可以改變什么” 評(píng)估指標(biāo)是TCT項(xiàng)目的柱石。因此，“評(píng)估專家”小組在項(xiàng)目啟動(dòng)之初就已建立。這支團(tuán)隊(duì)必須制定并建立起一套有效評(píng)估指標(biāo)系統(tǒng)，來反映BRT（排障小組）在改進(jìn)了流程之后實(shí)現(xiàn)的業(yè)績。實(shí)際上，在這項(xiàng)工作中沒人可以稱得上是‘專家’。但是，很快我們就學(xué)會(huì)了建立各個(gè)流程的基礎(chǔ)線（即恒安過去如何經(jīng)營）；及什么是目標(biāo)線（也就是當(dāng)所有的問題、障礙排除后恒安可以達(dá)到的績效）；如何收集數(shù)據(jù)；如何驗(yàn)證數(shù)據(jù)的有效性，怎樣建立EXCEL數(shù)據(jù)庫并制作績效考評(píng)圖，等等。不久，評(píng)估小組成員就成為各CFT小組各項(xiàng)指標(biāo)事宜的參考人物。小組成員的優(yōu)良團(tuán)隊(duì)精神使這項(xiàng)困難的工作成為一次美妙的探索之旅。大家現(xiàn)在都理解了一套好的評(píng)估指標(biāo)對(duì)公司的業(yè)務(wù)績效管理是何等重要。當(dāng)然，幾個(gè)月后，一支名副其實(shí)的評(píng)估專員核心團(tuán)隊(duì)建成了。 現(xiàn)已制定100多個(gè)評(píng)估指標(biāo)。公司上下每個(gè)星期，每個(gè)月都要收集流程數(shù)據(jù)。我們將數(shù)據(jù)整合，放入各個(gè)CFT的績效考評(píng)圖中，另外還要為BIT準(zhǔn)備一份“績效考評(píng)母版圖”。評(píng)估小組成員學(xué)會(huì)了：如何解決問題建立衡量指標(biāo)體系審查資料的可靠性建立衡量指標(biāo)圖表運(yùn)用Excel表格設(shè)置衡量指標(biāo)確認(rèn)業(yè)績指數(shù)理解驅(qū)動(dòng)因素和結(jié)果的內(nèi)在聯(lián)系理解結(jié)果和行動(dòng)之間的原因和影響解讀績效考評(píng)圖怎樣享受手頭的任務(wù)…是該慶祝一下的時(shí)候了………“Whatyoucanmeasure,youcanchange”. MeasurementsarethepillarofasuccessfulTCTprogram.Therefore,atthestartoftheprogram,ateamof“measurementsspecialist”wassetup.ThisteamhadtodevelopandsetupameasurementsystemthatwouldreflectthechangesinprocessefficiencythattheBRT’s(BarrierRemovalTeams)wouldachieve.Infactnoneofthememberswere‘specialist’inthismatter.Butquicklytheylearnedhowtoestablishthebaselineofaprocess-thewayHengAnusedtomanageitsprocesses-andwhatEntitlementis,-theachievementHengAnshouldbeabletorealizewhenallbarriersareremoved-howtocollectdata,howtoverifythevalidityofthedata,andhowtoconstructanexceldatabasetodevelopacockpitchart,andmuchmore.SoontheyethereferencesourceforallmeasurementmattersintheirrespectiveCFT’s.Thegoodspiritintheteammadethisdifficultassignmentanenjoyableexploratoryjourney.Allunderstandnowtheimportanceofagoodmeasurementasatooltodirectandmanagebusinessperformance.Also,afterafewmonths,arealcoreteamofmeasurementspecialistswasestablished. Over100measurementshavebeensetup.Processdataarecollectedonaweeklyormonthlybasis,throughoutthecompany.Theyareconsolidatedintocockpitcharts,oneforeachCFT,inadditiona“mastercockpitchart”ismonthlypreparedfortheBIT.TheMeasurementTeamMemberslearnedabout:ProblemsolvingDevelopmentofmeasurementrationalExaminationofdatareliabilityDevelopmentofmeasurementmatrixExcelapplicationsformeasurementsdeploymentValidationofperformanceindicesUnderstandinglinkagebetweendriversandresultsUnderstandingofcauseandeffectbetweenactionsandbusinessresultsReadingacockpitchartHowtoenjoythetaskathand…Itisnowtimetocelebrate!另外…在以下方面教導(dǎo)和培訓(xùn)指標(biāo)專員…解決問題的能力建立衡量指標(biāo)體系審查資料的可靠性建立衡量指標(biāo)圖表運(yùn)用衡量指標(biāo)時(shí)使用電子表格確認(rèn)業(yè)績指數(shù)理解驅(qū)動(dòng)因素和結(jié)果的內(nèi)在聯(lián)系理解結(jié)果和行動(dòng)之間的原因和影響解讀績效考評(píng)圖怎樣享受手頭的任務(wù)…Inaddition…CoachedandtrainedMMTmembersin…ProblemsolvingDevelopmentofmeasurementrationalExaminationofdatareliabilityDevelopmentofmeasurementmatrixExcelapplicationsformeasurementsdeploymentValidationofperformanceindicesUnd