收集門(mén)把手菜單SOP-door knob menu

收集門(mén)把手菜單SOP-doorknobmenu收集門(mén)把手菜單SOP-doorknobmenu/NUMPAGES7PagePAGE7ofNUMPAGES7收集門(mén)把手菜單SOP-doorknobmenu收集門(mén)把手菜單SOP-doorknobmenuDepartment

部門(mén)F&BRoomService餐飲部客房送餐JobTitle

適用崗位RoomServiceTeamMember送餐部所有團(tuán)隊(duì)成員Task

內(nèi)容Collectdoorknobmenu收早餐卡TaskNo.

編號(hào)PREPAREDBY:擬定RoomServiceManager送餐部經(jīng)理DateIssued

發(fā)布日期APPROVEDBY:批準(zhǔn)DirectorofOperations營(yíng)運(yùn)總監(jiān)WHATTODO

做什么？（步聚）HOWTODO

如何做？（程序）WHYTODO

為什么？Collectdoorknobmenu收早餐卡Atpre-determinedtime,pickupdoorknobmenufromeveryfloor.在指定時(shí)間提前將每個(gè)樓層的早餐卡取回。Whenpickingupdoorknobmenus:取回早餐卡時(shí)：Checkthatroomnumber,matchwiththedoorknobmenu.檢查早餐卡上房號(hào)同門(mén)牌號(hào)相一致。Ifnoroomnumberondoorknobmenu,writetheroomnumberonthedoorknobmenuimmediately.如發(fā)現(xiàn)客人忘記填寫(xiě)房號(hào)，馬上幫助填上同房門(mén)一致的房號(hào)。Aftercollecting,themidnightshiftteammembershouldrecordalldoorknobmenusindoorknobmenucontrolsheetintimesequence.服務(wù)員將所有收集來(lái)的菜單在記錄表上按時(shí)間順序記錄。Ifnodeliverytimeismarkedonthedoorknobmenu,Servicecentermustcallguestaccordingtothewake-upcalltoensuredeliverytime.如發(fā)現(xiàn)單上沒(méi)填送餐時(shí)間，總機(jī)必須電話(huà)詢(xún)問(wèn)時(shí)間(可根據(jù)叫醒服務(wù)時(shí)間)，保證準(zhǔn)時(shí)送到。Ifdoorknobmenuisnotclear,callandcheckwithguest30minutesbeforedeliverytime.如菜單不清楚，送餐前30分鐘一定同客人確定。TeammembermustputitinMICROSmachineaccordingtoeachdoorknobmenu.服務(wù)員按照菜單所點(diǎn)內(nèi)容將每個(gè)房間的餐卡輸入MICROS。Pre-setallnecessaryequipmentontraysandtrolleyswiththedoorknobmenuplacedontrayandtrolleys.服務(wù)員根據(jù)菜單上內(nèi)容準(zhǔn)備餐具和送餐車(chē)。Alldoorknobmenuordermustbegiventokitchenbeforedeliverytime.菜單應(yīng)在送餐前交給廚房做準(zhǔn)備。Beforedelivery,supervisor,teammembersmustcheckallfoodandbeverageorders,equipmentandcondiments.送餐前必須由當(dāng)值主管，服務(wù)員再次核對(duì)所有物品是否正確，清潔。Alldoorknobmenuordermustbedelivered5minutesbeforethetimeindicatedonthemenu.必須提前5分鐘送至客人房間。Incasethatcannotdeliverontime,informtheguestwhenitwillbedeliveredandapologize.如不能準(zhǔn)時(shí)送到，必須電話(huà)通知客人并告知送到時(shí)間及表示道歉。Guestbillanddoorknobmenumustbereturnedtoinroomdiningafterguesthassigned.送餐回來(lái)將客人簽字的賬單和菜單一同帶回送餐部。ThemidnightshiftTeamme