倉(cāng)庫(kù)管理制度

FileNameVersionNo.V1PreparedbyPreparedDateApprovedbyApprovedDate倉(cāng)庫(kù)管理制度WAREHOUSEMANAGEMENTSYSTEM目標(biāo)PURPOSE為規(guī)范倉(cāng)庫(kù)日常運(yùn)作，維護(hù)企業(yè)資產(chǎn)安全，提升客戶服務(wù)能力。Inordertoregulatethedailyoperationoftheproductswarehouse,maintainingthecompany’sassetssecurity,improvecustomerservicecapabilities.適用范圍SCOPEWarehouse名詞解釋DEFINITIONDN–DELIVERYNOTEDC–DISTRIBUTIONPP單–PICK&PACK單HK-HONGKONGWDS–WAREHOUSEDELIVERYSCHEDULEPENDING區(qū)–不確定，待處理區(qū)域4.倉(cāng)庫(kù)日常管理Warehousedailymanagement4.1全部倉(cāng)庫(kù)人員必須嚴(yán)格按倉(cāng)庫(kù)標(biāo)準(zhǔn)操作流程進(jìn)行日常操作，倉(cāng)庫(kù)操作組對(duì)當(dāng)日發(fā)生進(jìn)出存放作業(yè)數(shù)據(jù)必須是清楚準(zhǔn)確傳遞給數(shù)據(jù)組，做到日清日結(jié)。數(shù)據(jù)組確保系統(tǒng)中產(chǎn)品進(jìn)出及結(jié)存數(shù)據(jù)正確無誤。及時(shí)登記電子明細(xì)賬并與系統(tǒng)中數(shù)據(jù)進(jìn)行查對(duì)，確保二者一致性。Allwarehousestaffsmustbestrictcomplywiththestandardoperatingproceduresfordailyhandling.thedataofinbound&outboundmustbeclearlyandaccuratelypassedtothedatateamfrominventoryteamtimely.DatateamtoensurethesystemdataincludingIN/OUTandbalancestockiscorrect,timelyupdatethee-documents,tochecktheconsistencybothinthee-documentsandsystemdata.4.2倉(cāng)庫(kù)數(shù)據(jù)組必須將產(chǎn)品明細(xì)電子檔放在共享盤，并用中英文分門別類，確保易于查詢。對(duì)全部PENDING產(chǎn)品建立對(duì)應(yīng)清楚準(zhǔn)確跟蹤報(bào)表。Datateammustpute-documentsonthesharingdisk,toensureeasilyaccessible(onlyreadforotherperson).Aclear&accuratelytrackingreporttorecordthose“PENDING”products.4.3做好產(chǎn)品日常核查整理工作，倉(cāng)庫(kù)必須對(duì)各類庫(kù)存產(chǎn)品定時(shí)進(jìn)行檢驗(yàn)盤點(diǎn)，并做到系統(tǒng)、電子賬、物一致。Todothedailyverification&collationworkofproducts,toensurethesystem&e-documentsdataiscorrect.4.4倉(cāng)庫(kù)操作組必須依照數(shù)據(jù)組要求對(duì)可疑賬/物數(shù)據(jù)和實(shí)物產(chǎn)品進(jìn)行不定時(shí)盤點(diǎn)，和分類整理，并確保準(zhǔn)確數(shù)據(jù)信息傳遞給數(shù)據(jù)組。Inventoryteammustbaseontherequirementsofdatateamtocheckphysicalstockforthosesuspiciousdata,ifneed.4.5倉(cāng)庫(kù)產(chǎn)品分類必須清楚明確，貨架必須牢靠整齊。Theproductcategoriesmustbeclear,andrackstobefirmandclean.4.6倉(cāng)庫(kù)產(chǎn)品擺放必須保持整齊、通風(fēng)、干燥、防火、防蟲、防霉、防塵。Productsmustbekeepneat,ventilation,drying.Preventingfire,insects,mildewanddust.4.7倉(cāng)庫(kù)顯要位置需擺放足夠數(shù)量干粉滅火器，并經(jīng)常檢驗(yàn)滅火哭壓力表，確保有效備用，倉(cāng)庫(kù)人員應(yīng)能熟練操作滅火設(shè)備。Warehousetobeplacedinaprominentpositionasufficientnumberofdrypowderfireextinguishers,andwarehousemanshouldabletoskillfullyoperatefirefightingequipment.4.8倉(cāng)庫(kù)禁止煙火，下班應(yīng)天天檢驗(yàn)門、窗是否關(guān)好，各種電源是否關(guān)閉等（攝像監(jiān)控系統(tǒng)不關(guān)），方能下班。Prohibitedfireworksinwarehouse,shouldcheckthedoors&windowsareclosedbeforeoffworkeveryday,includingpowersuppliesexceptCCTV.入庫(kù)管理–詳見《倉(cāng)庫(kù)標(biāo)準(zhǔn)操作流程》Inboundmanagement–see<<Warehousestandardoperationprocedure>>5.1產(chǎn)品進(jìn)倉(cāng)時(shí)，倉(cāng)庫(kù)操作組必須憑送貨PACKINGLIST、新加坡同意PACKINGLIST辦理入庫(kù)手續(xù);對(duì)不合格產(chǎn)品或手續(xù)不齊全產(chǎn)品，應(yīng)匯報(bào)主管后，決定拒收或放置于PENDING區(qū)。Whengoodsinbound,inventoryteammustbaseontheSGapprovedpackinglisttohandletheinboundprocess(FD’sdelivergoodsshouldbaseonmerchandiser’sconfirmedPL).mustreporttosupervisorwhenmetanyunusual.5.2入庫(kù)時(shí)，倉(cāng)庫(kù)操作組必須2人前后查點(diǎn)產(chǎn)品STYLENO.、COLOR、SIZE、QTY以及產(chǎn)品外觀目視質(zhì)量等項(xiàng)目，如發(fā)覺任何與新加坡同意PACKINGLIST不符地方，應(yīng)清楚準(zhǔn)確注明在PACKINGLIST并署名交數(shù)據(jù)組，數(shù)據(jù)組應(yīng)立刻郵件與相關(guān)同事確認(rèn)，并跟蹤取得處理。產(chǎn)品在沒有辦理完入庫(kù)手續(xù)時(shí)，必須置于PENDING區(qū)。Whenreceiving,inventoryteammustbe2personstocounttheincomeproductsonebyonecomplywiththeapprovedPL.checktheoutsideappearanceofproduct,hangtagsticker,polybagsticker,UPCsticker,etc.incaseofdiscrepancybetweenphysicalgoodsandapprovedPL,mustmakeaclearmarksonthePLandpasstodatateam,thendatateamwillfollowup.TheproductsshouldbeputtedintothePENDINGareabeforegoodshasnotfinishedthereceivingprocedure.5.3接收產(chǎn)品與同意PACKINGLIST沒有異常,非歐洲區(qū)產(chǎn)品必須按區(qū)存放，歐洲區(qū)產(chǎn)品按產(chǎn)品分類或按對(duì)應(yīng)客戶訂單存放于貨架。操作組必須在PACKINGLIST標(biāo)識(shí)清楚準(zhǔn)確產(chǎn)品位置，數(shù)據(jù)組錄入對(duì)應(yīng)準(zhǔn)確位置于電子檔中。尤其產(chǎn)品必須置于其專屬區(qū)。如土耳其產(chǎn)品，客戶VAKKO.部分產(chǎn)品還需要進(jìn)行預(yù)分配給一些已經(jīng)付了貨款客戶或是具備優(yōu)先權(quán)客戶，它們都應(yīng)該在一個(gè)尤其地存放位置。NotfounddiscrepancybetweenphysicalgoodsandapprovedPL,Europeproductsshouldgotoshelfforstorein,andNon-Europeproductsshouldstoreinrelativeareaasperproductsbelongsregion.InventoryteammustmakeaclearlocationforeveryitemonPL,datateaminputtheproductslocationintoe-documents.IfitisVAKKOgoods,mustkeepinspecialshelf.Someproductsshouldpre-allocatedtorelativecustomerwhichcustomerhavepaidthepaymentofgoodsinadvance.5.4數(shù)據(jù)組必須立刻完成數(shù)據(jù)錄入和電子檔更新做到日清日結(jié)，并和操作組同事一起對(duì)當(dāng)日收貨ITEM進(jìn)行例行盤點(diǎn)，再次查對(duì)系統(tǒng)、電子帳數(shù)據(jù)與實(shí)物準(zhǔn)確性和一致性。Datateammustaccuratelyfulfillthedataentryandupdatee-documentstimely,thenprintoutthestockPDFfileafterreceivinggoodseveryday,tocheckthephysicalstockbaseonthestockPDFfiletogether.出庫(kù)管理Outbound6.1正常出貨-詳見《倉(cāng)庫(kù)標(biāo)準(zhǔn)操作流程》Generallyoutbound–see<<Warehousestandardoperationprocedure>>6.1.1數(shù)據(jù)組接到新加坡PP單，檢驗(yàn)PP單上相關(guān)信息是否合乎邏輯，并確定需要PICK/PACK數(shù)量，標(biāo)上貨物存放位置，然后署名后發(fā)給操作組以PICK&PACK.PP電子檔也必須按次序及規(guī)則命名后存檔。DatateamreceivedPPlistfromSG,checkthosedatainformationonPP,confirmedthepick&packqtyandmakeproductslocationonPP,printoutandpasstoinventoryteamforpicking&packing.6.1.2操作組執(zhí)行PICK&PACK，當(dāng)發(fā)生找不到貨情況下，應(yīng)立刻通知數(shù)據(jù)組進(jìn)行原因查詢，并最終與數(shù)據(jù)組一起處理問題。執(zhí)行操作時(shí)，必須一人負(fù)責(zé)PICK，另一人負(fù)責(zé)PACK。Inventoryfulfillthepick&packprocess,mustbeapersonpicking,anotherpacking.6.1.3PACK完成，操作組應(yīng)在PP單上清楚準(zhǔn)確注明什么產(chǎn)品包入哪個(gè)箱，注明該箱總重及該箱L/W/H尺寸，并署名后交與數(shù)據(jù)組。數(shù)據(jù)組發(fā)覺任何不符合規(guī)則PP，有權(quán)要求其立刻改過。操作組開始粘貼地址標(biāo)簽、箱號(hào)標(biāo)簽。Packingfinished,inventoryteamshouldmarkinPPwhichproductinwhichcarton,markinPPwithDIMSandGW,signatureandpasstodatateam.MustimmediatelycorrectionwhendatateamfoundanyunusualinPP.inventoryteamneedstopastetheaddresslabel,cartonno.labelandRAOULlogolabel,etc.6.1.4數(shù)據(jù)組依照操作組填寫PP單，完成PP單電子檔更新，并歸檔操作組PP單。數(shù)據(jù)組應(yīng)檢驗(yàn)更新后PP單信息是否合乎邏輯，假如有不能滿足訂單部分，需發(fā)給新加坡確認(rèn)。確認(rèn)后應(yīng)立刻在系統(tǒng)創(chuàng)建DELIVERYNOTE,并與操作組提供PP單查對(duì)其準(zhǔn)確性，查對(duì)OK應(yīng)立刻交與操作組，操作組必須再次與PP單查對(duì)，OK，將DN用透明袋裝好貼在隔板上，并裝入第一箱中。Datateamupdatethee-PPsheetandfiledthosehardcopyPPlist.Ifthereispartdoesnotmeetthedemandoforder,tobesenttoSGtoconfirm.CheckitsaccuracybaseonthePPaftercreateDN.InventoryteamcheckagaintheDN’saccuracybaseonthePP,thenputtheDNintoatransparentbag,thenpastethisbayonthetopcardboardof1stcarton.6.1.5全部PP單完成包裝，數(shù)據(jù)組應(yīng)立刻打印一份有其署名SELF-QASHIPMENTCHECKLIST給操作組，同時(shí)數(shù)據(jù)組應(yīng)安排運(yùn)輸出貨。操作用該“自檢檢驗(yàn)清單“檢驗(yàn)所屬客戶箱數(shù)、包裝外觀、標(biāo)簽等有沒有錯(cuò)誤或遺漏，并按客戶或地域整理好。操作組檢驗(yàn)并填充好檢驗(yàn)清單放置于白板，方便于信息共享和監(jiān)督。出貨后，操作組應(yīng)將該文檔歸檔。AllofPPlisthasbeenfinishedpackage,datateamprintoutaSELF-QASHIPMENTCHECKLISTandpasstoinventoryteamforshipmentcheck.Atsametime,preparetheshipmentdocumentsandarrangeforwarderpickupgoods.6.2物料出庫(kù)和退貨Material/productsissueandproductsreturn.6.2.1物料出庫(kù)必須具備郵件申請(qǐng)或其余合理申請(qǐng)，并取得運(yùn)作經(jīng)理同意，并有相關(guān)發(fā)料文檔歸檔。Material/productissuemustgotmanager’sapprovalandrelativeemailasarecord,warehousemustfilerelateddocumentswithhandler’ssignature6.2.2退貨必須取得相關(guān)人同意，方可安排退貨。數(shù)據(jù)組還必須確定對(duì)應(yīng)運(yùn)輸成本背負(fù)對(duì)象，若因客戶原因，需提交原件給深圳財(cái)務(wù)，然后CHARGE給客戶。ReturngoodsablebearrangedaftergotmanagerorSG’sapproval,andrelativeemailasarecord.Ifthereturnisnotourcompany’srequirement,warehouseneedtoconfirmthatwhichpartybearthetransportationcost,thensubmittheoriginalbilltoSZfinancetochargetorelativeparty.報(bào)表及其余管理Reportmanagement7.1數(shù)據(jù)組必須天天下班前發(fā)出WDS和相關(guān)來貨PACKINGLIST，存檔來貨系統(tǒng)錄入前后收貨PDF文檔。DatateammustsendoutWDSandrelativePLbeforeoffworkeveryworkingday,filealldocuments.7.2出貨后，數(shù)據(jù)組需發(fā)出SO_DELIVERY_SCHEDULE報(bào)表,運(yùn)輸商提走貨后，應(yīng)發(fā)郵件通知HK同事。DatateammustsendoutSDStoHKoncehavefinishedEuropeshipment,andemailinformHKafterforwardertruckleftourwarehouse.7.3數(shù)據(jù)組必須天天下班前填充倉(cāng)庫(kù)DASHBOARD電子檔。DatateammustfillinDASBOARDe-documentbeforeoffworkeveryday.盤點(diǎn)–詳見《FD倉(cāng)庫(kù)盤點(diǎn)程序》Stocktake–see<<FDwarehousestocktakeprocedure>>9.統(tǒng)計(jì)record全部文檔必須有整齊、可追溯、清楚準(zhǔn)確署名文檔，及共享電子檔。Alldocumentsmustbeneatandtraceable,clearandaccuratelywithsignature,andsaveonftpserver.10.安全管理safety&securitymanagement10.1全部操作必須首先確保人身安全，產(chǎn)品安全。Allofoperationmustensurepersonalsafetyandproductsafety.10.2主管必須保持天天最少兩次關(guān)于安全巡視，尤其是剛上班，及下班時(shí)應(yīng)巡視門窗是否有效關(guān)閉、電源、消防裝置和其余安全隱患等。Supervisormustkeepatleasttwiceperdaytouronsecurity,especiallyjusttogotoworkandoffwork,toinspectwindows,doors,fireserviceinstallationsandothersecurityrisks,etc.10.3倉(cāng)庫(kù)每個(gè)人都有責(zé)任阻止無關(guān)人進(jìn)入倉(cāng)庫(kù)。Everyonehastheresponsibilitytostoptheunrelatedpeopleintothewarehouse.11.工具設(shè)備管理和成本控制Tools/equipmentmanagementandcostcontrol11.1必須合理使用倉(cāng)庫(kù)工具及設(shè)備，包含電腦、打印機(jī)及其余辦公設(shè)備。Mustbereasonableuseexistingtoolandequipment,includingtrolley,PC,printersandotherofficeequipment.11.2倉(cāng)庫(kù)全部些人必須有意識(shí)節(jié)約成本。比如離開就關(guān)燈，關(guān)電腦，關(guān)空調(diào)；倉(cāng)庫(kù)內(nèi)部需要打印文檔需用一面有字一面空白紙張；文檔打印前必須預(yù)覽并只打印需要部分。Allmustbeconsciousofthewarehousecost.Suchasleavingshouldoffthelights,shutthePC,turnoffair-condition;ifneedtoprinttheinternaldocument,shouldusetherecyclepaper(asideblank);mustpreviewbeforeprintdocumentandonlyprintthepartyouneed,doesnotprintout,ifnotnecessary.11.3因企業(yè)產(chǎn)品很多都是采取空運(yùn)，為了節(jié)約運(yùn)輸成本，在保持專業(yè)包裝水準(zhǔn)情況下，最小、最少紙箱包裝好產(chǎn)品。Inordertosavetransportationcosts,whilemaintainingstandardsofprofessionalpacking,wetrytouseminimumcartonstopackproducts.12.考勤和業(yè)績(jī)Attendanceandperformance12.1倉(cāng)庫(kù)工作時(shí)間為每七天一至周六早晨9點(diǎn)至18點(diǎn)。如需請(qǐng)假，必須事先取得同意。WarehouseworkingdaysarefromMondaytoSaturday,workingtimefrom9:00amto6:00pm.mustgotapprovalbeforeleave.12.2有時(shí)工作需要加班，不得無故缺席。Sometimesneedstoworkovertime,noundueabsence.12.3工作出現(xiàn)錯(cuò)誤或失誤，將由CORRECTIVEACTIONREQUEST統(tǒng)計(jì)在案。ErrorsormistakesintheworkwillberecordedbyONEPOINTLESSONorCORRECTIVEACTIONREQUEST12.4主動(dòng)工作態(tài)度，較強(qiáng)工作能力，很強(qiáng)工作責(zé)任心將是績(jī)效評(píng)定主要部分。Positiveattitude,strongabilitytowork,astrongsenseofresponsibilityisanimportantpartofperformanceevaluation.13.溝通與匯報(bào)Communication&Report保持緊密及時(shí)溝通是必須，當(dāng)碰到任何懷疑或不確定，必須立刻匯報(bào)給直接主管。Tokeepcloselyandtimelycommunicationisnecessary,whenfacedwithanydoubtoruncertainty,mustreporttosupervisorimmediately.工作崗位職責(zé)JobResponsibilities倉(cāng)庫(kù)主管工作職責(zé)WarehouseSupervisorJobResponsibilities1.）確保倉(cāng)庫(kù)運(yùn)作正確，有效率進(jìn)行（接收/儲(chǔ)存/揀貨/發(fā)料/包裝/出貨）；尤其在數(shù)據(jù)準(zhǔn)確性方面；Makesurewarehouseoperationiscorrect,efficienttoprocess(receiving/storage/picking/issue/packing/shipping);especiallyindataaccuracy.2.）建立、規(guī)范、改進(jìn)倉(cāng)庫(kù)管理流程及體系，包含信息傳遞/知識(shí)共享；Establish,improvewarehouseoperationprocedures,includingtransferofinformationandknowledgesharing.3.）倉(cāng)庫(kù)安全防護(hù)，設(shè)備工具管理；Warehouseproductssecurity,equipment&toolsmanagement.4.）員工培訓(xùn)/考評(píng)/績(jī)效評(píng)定，包含在職培訓(xùn)和認(rèn)證程序；Stafftraining,performanceevaluation,includingonlinetrainingandassessment.5.）與企業(yè)內(nèi)外客戶溝通與協(xié)調(diào)；Communicatingandcoordinatingwithrelativeinternalandexternalcustomer.6.）現(xiàn)場(chǎng)管理督導(dǎo)，監(jiān)控檢驗(yàn)各項(xiàng)制度及操作程序執(zhí)行情況；On-sitesupervision,monitoringandinspectingtheimplementstatusofoperationprocedureandsystem.7.）需求改變應(yīng)急管理；成本控制；Emergencymanagementforchangesindemand;costcontrol;8.）接收并完成企業(yè)領(lǐng)導(dǎo)指派其余工作。Receiveandcompleteotherworkassignedbytheleadership.倉(cāng)管員工作職責(zé)WarehousekeeperJobResponsibilities1.）負(fù)責(zé)倉(cāng)庫(kù)日常接收/儲(chǔ)存/揀貨/發(fā)料/包裝/出貨工作；Responsiblefordailywarehousereceiving/storage/picking/materialissue/packaging/shippingwork.2.）恪守各項(xiàng)規(guī)章制度，嚴(yán)格按相關(guān)操作程序進(jìn)行收發(fā)貨；Compliancewiththerulesanregulations,tobestrictcomplywiththerelevantoperationproceduretowork.3.）倉(cāng)庫(kù)安全工作，產(chǎn)品/設(shè)備/工具保管防護(hù)工作；Warehousesecurity,product/equipment/toolsprotectionwork.4.）作業(yè)單據(jù)信息及時(shí)準(zhǔn)確清楚傳遞，操作中異常情況反饋和匯報(bào)；Timelyandaccuratelytransfertheworkinformationandbill,feedbackresultandreportingano