高考英語(yǔ)寫(xiě)作之投訴信

寫(xiě)作----投訴信DearSir，

IamwritingtoyouforthemobilephoneofDephone-S250Iboughton20thApr.2008atTeleMallinWuhan,P.R.China.Tendaysafterthat,itdidn’tringandsendshortmessages.ThenItookittotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthsforanewone.LaterIwenttotherepairman.HesaidsinceitwasanewmodelinChina,itwasimpossibletofixitwithouttherightspareparts.Iwassodesperateonhearingthat.HowcanIwaitthatlong?Therefore,Irequirethatyousendmeanewoneofthesamemodelwithinamonth.

Thankyouforyourconsideration.Sincerelyyours,BuManyi結(jié)構(gòu)和內(nèi)容：

投訴信是對(duì)產(chǎn)品或服務(wù)表示不滿的信件，一般分三個(gè)部分：

1.提出投訴內(nèi)容；

2.說(shuō)明具體情況；

3.提出解決辦法。語(yǔ)言特點(diǎn)：

語(yǔ)言注意點(diǎn)投訴信應(yīng)重點(diǎn)表明投訴的原因，敘事應(yīng)客觀、準(zhǔn)確、簡(jiǎn)潔。最后提出的解決方法應(yīng)切實(shí)可行。在表達(dá)自己的不滿時(shí)，語(yǔ)言要把握分寸，不失風(fēng)度。

1.投訴內(nèi)容。

一般放在信的開(kāi)頭。常用的表達(dá)法有：

Iamwritingtoyouabout...whichIreceived/bought...

Iamgoingtocomplainabout...

Iamsorrytohavetoreturnwiththisletter...whichIreceived/bought...

2.投訴原因。一般講述對(duì)商品質(zhì)量或售后服務(wù)不滿意的地方。常用的表達(dá)法有：

1.Whenwechecked...,wenoticed...2.WhenItook...outofthebagandexamined...closely,Ifound...

3.WhenIunpacked...andtriedtouseit,itdidnotwork.

3.希望得到的結(jié)果。

常用的表達(dá)法有：

Pleaseletmeknowwhatyouintendtodointhismatter.

Iamreturning...underseparatepostandlookforwardtoreceivingafullrefundof...

Inviewoftheinconveniencethatthishascaused,Ifeelyoushould...

相關(guān)詞匯：complainagainstsb.aboutsth.投訴......dissatisfactionwith不滿于......putupwith/bear/tolerate忍受poorservice糟糕的服務(wù)

inconceivable不可思議的outofone’sexpectation令某人大失所望lookinto/gointo/investigate調(diào)查incident/matter事件sanitarysituation衛(wèi)生條件badmanners不禮貌disturbance干擾nuisance麻煩事remedy補(bǔ)救solve解決recurrence再次發(fā)生awful糟糕的相關(guān)句型：1)Iamwritingtoyoutocomplainabout...2)Iamwritingtoexpressmydissatisfactionwith...3)TherearesomeproblemswiththeflatthatIwishtobringtoattention.Foronething,thereis…Foranother,...4)Icanhardlybear/tolerate/putupwith