2023年現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)4篇

2023年現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)4篇

書(shū)目

第1篇fieldtechnicalsupportmanager現(xiàn)場(chǎng)技術(shù)支持經(jīng)理崗位職責(zé)描述崗位要求

第2篇現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)

第3篇現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)任職要求

第4篇現(xiàn)場(chǎng)技術(shù)支持工程師崗位職責(zé)

現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)任職要求

現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)

現(xiàn)場(chǎng)技術(shù)支持工程師/fae杭州中天微系統(tǒng)杭州中天微系統(tǒng)有限公司，中天微任職資格:

1.熟識(shí)cpu編程模型，有較好的c/c++編程實(shí)力，熟識(shí)操作系統(tǒng)的實(shí)現(xiàn);

2.嫻熟運(yùn)用amr或其他處理器的工具鏈;

3.有較好的分析及定位實(shí)力，對(duì)于一般常見(jiàn)問(wèn)題能夠在現(xiàn)場(chǎng)進(jìn)行定位并解決;

4.具有較強(qiáng)的溝通實(shí)力，能協(xié)調(diào)公司內(nèi)部與客戶間的溝通，剛好幫客戶解決問(wèn)題;

崗位職責(zé):

1.對(duì)客戶進(jìn)行售前及售后的技術(shù)支持及現(xiàn)場(chǎng)技術(shù)溝通，保障客戶的項(xiàng)目勝利;

2.對(duì)客戶進(jìn)行技術(shù)跟蹤，并收集客戶對(duì)公司的產(chǎn)品的技術(shù)建議;

3.擔(dān)當(dāng)售前的產(chǎn)品推廣工作，并能夠找尋更多的客戶機(jī)會(huì)，促進(jìn)公司的產(chǎn)品銷售;

4.開(kāi)拓并維護(hù)良好的客戶關(guān)系，使得客戶在項(xiàng)目勝利的基礎(chǔ)上，能夠接著選擇和中天合作;

現(xiàn)場(chǎng)技術(shù)支持崗位

fieldtechnicalsupportmanager現(xiàn)場(chǎng)技術(shù)支持經(jīng)理崗位職責(zé)描述崗位要求

職位描述：

職責(zé)描述：

1.supportthedealerstofixthecarproblemsandissuescollections

支持經(jīng)銷商解決車輛故障及問(wèn)題收集

2.supportthedealers/regionalmanagerstodealwiththecustomercomplains

支持經(jīng)銷商/區(qū)域經(jīng)理解決客戶投訴

3.supporteventactivitiestoensurethecarsrunningnormally

支持市場(chǎng)活動(dòng)，保障車輛正常運(yùn)行

4.assistthedealertoimprovetechnicalcapabilities

幫助經(jīng)銷商提高技術(shù)實(shí)力

5.managethedigitalworkshoptoensurebytontechnicalstandardimplementation

管理數(shù)字化車間，確保落實(shí)拜騰技術(shù)標(biāo)準(zhǔn)

職位要求：

1.industrybackground行業(yè)背景

?automotive有主機(jī)廠工作閱歷

?fieldsupportexperience≥3year3年及以上現(xiàn)場(chǎng)支持有關(guān)的工作閱歷

?workexperience≥8year工作閱歷8年及以上

2.knowledgeandskills:學(xué)問(wèn)技能

?strongvehicletechnicalknowledgeandaftersalesbusiness扎實(shí)的車輛技術(shù)及售后業(yè)務(wù)學(xué)問(wèn)

?deephighvoltageknowledgeandhand-oncapability深刻了解高壓相關(guān)學(xué)問(wèn)及實(shí)操實(shí)力

?goodanalyticalskillsandleadershipskills良好分析實(shí)力和領(lǐng)導(dǎo)力

?goodinterculturalcommunication良好的多元文化溝通實(shí)力

3.education/training:教化/培訓(xùn)

?bachelor’sdegreeoraboveineitherautomotiveengineeringorrelated車輛工程或相關(guān)專業(yè)本科及以上

4.competencies:其他

?fluentchinese/englishwrittenandspokenlanguageskills中英文語(yǔ)言讀寫(xiě)實(shí)力流利

?msoffice嫻熟運(yùn)用辦公軟件

?flexibleworkingtimeandfrequenttravel彈性工作時(shí)間及頻繁出差

5.languageskills語(yǔ)言:

?english英文;chinese中文

現(xiàn)場(chǎng)技術(shù)支持崗位職責(zé)

現(xiàn)場(chǎng)技術(shù)支持主管智車優(yōu)行科技(北京)有限公司智車優(yōu)行科技(北京)有限公司,智車優(yōu)行,智車優(yōu)行職責(zé)描述:

1.負(fù)責(zé)售后現(xiàn)場(chǎng)技術(shù)支持工作協(xié)調(diào)支配;

2.收集并跟蹤量產(chǎn)車的產(chǎn)品質(zhì)量信息,并實(shí)時(shí)反饋給相關(guān)部門予以改善;

3.現(xiàn)場(chǎng)技術(shù)支持完畢后負(fù)責(zé)為服務(wù)中心技師進(jìn)行工藝流程指導(dǎo)培訓(xùn);

4.幫助保修業(yè)務(wù)人員對(duì)零備件質(zhì)量進(jìn)行鑒定;

5.負(fù)責(zé)匯總分析現(xiàn)場(chǎng)技術(shù)支持報(bào)告單,優(yōu)化診斷方法,與遠(yuǎn)程診斷專員對(duì)接工作進(jìn)度

資質(zhì)與技能:

1.大專及以上學(xué)歷,至少5年以上汽車修理工作閱歷,具備相當(dāng)程度的汽車構(gòu)造學(xué)問(wèn)和修理理論學(xué)問(wèn),動(dòng)手實(shí)力強(qiáng),有電動(dòng)車主機(jī)廠及三電廠家技術(shù)支持工作閱歷為加分項(xiàng);

2.依據(jù)遠(yuǎn)程診斷結(jié)果,協(xié)調(diào)備件打算,制定現(xiàn)場(chǎng)修理方案;

3.高度認(rèn)同用戶第一,較好的溝通表達(dá)實(shí)力;

4.能剛好解決并反饋市場(chǎng)質(zhì)量問(wèn)題,為用戶及服務(wù)中心供應(yīng)剛好周到的現(xiàn)場(chǎng)技術(shù)支持服務(wù);

5.了解產(chǎn)品質(zhì)量法、消費(fèi)者權(quán)益愛(ài)護(hù)法、三包法規(guī)等,對(duì)預(yù)警車輛能剛好作出應(yīng)對(duì);

6.能適應(yīng)短期出差;

7.能嫻熟運(yùn)用word、excel和ppt等辦公軟件。

現(xiàn)場(chǎng)技術(shù)支持工程師崗位職責(zé)

現(xiàn)場(chǎng)技術(shù)支持工程師

responsibilities:

criticalextensionofsalesbysupportingaccountmanagersandregionalsalesmanagers–

ensuredanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service

summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary

providetrainingtointernalfsesandexternaloemaftersalestechnicalsupportengineers

ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts

supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithmarketing

feedsystem/producttestsintoadcapplicationlabs

requirements:

minimum5yearsinhvacfield,refrigeration&acsystemdesignexperienceispreferred;

bachelororabove;

openmindforlearning/customermindset

goodatcommunication

frequentbusinesstravel(average2-3days/week)

fluentspoken/writtenenglishpreferred

oilfreesystemexperienceispreferred

responsibilities:

criticalextensionofsalesbysupportingaccountmanagersandregionalsalesmanagers–

ensuredanfossproductsarebeingproperlyhandledandinstalledatthecustomer’sfactoryoratthecontractor’sjobsiteandprovidecustomerfieldsupport/troubleshootingincommissioning/service

summarizeallfailurecasesindedicatedcustomersandpreparemonthly/annualfailureanalysisreportandsummary

providetrainingtointernalfsesandexternaloemaftersalestechnicalsupportengineers

ensurecriticalapplicationknowledgeobtainedinthefieldiscommunicatedbackintothefactoriestoimproveexistinganddevelopmentofnewproducts

supportthecollectionofafulloverviewperapplicationfromtechnicalpointofviewliketrends,majorplayers,competitor’sengagements,etcincooperationwithmarketing

feedsystem/producttestsintoadcapplicationlabs

requirements:

minimum5yearsinhvacfield,refrigeration&acsystemdesignexperienceispreferred;

bache