D課程教材資料分享

8D課程教材PreparedbyPerryLiuFeb.20028D的本質(zhì):問(wèn)題解決程序?qū)Σ吆饬?、追蹤及控制改善成效例如：人員出勤率93%現(xiàn)象問(wèn)題原因當(dāng)我們觀察到或發(fā)現(xiàn)………時(shí)確認(rèn)並定義問(wèn)題WHAT,WHEN,WHERE,WHO,WHY,HOW,HOWMUCH這現(xiàn)象是否正常跟標(biāo)準(zhǔn)或目標(biāo)比較的差異（偏離程度）其差異是否不該在人員出勤率的目標(biāo)為95%低了2個(gè)百分比，而此差異幅度根據(jù)以往資料判斷差異過(guò)大為異常狀況。請(qǐng)假人數(shù)太多為什麼會(huì)發(fā)生異常?設(shè)定改善目標(biāo)並形成解決方案如何改善異常?如何控制發(fā)生異常的原因?處置：?jiǎn)栴}發(fā)生立即採(cǎi)取的措施公佈人員出勤狀況分析原因WHY治標(biāo)：解決問(wèn)題的手段強(qiáng)化請(qǐng)假管制治本：避免問(wèn)題再發(fā)生加強(qiáng)員工向心力的方法8D：8DISCIPLINES

(解決問(wèn)題的8個(gè)步驟)何謂8D?

D:StandsforDiscipline8D是解決問(wèn)題的一種工具，通常是針對(duì)客戶所抱怨的問(wèn)題，透過(guò)teamwork的方式進(jìn)行原因分析，並提出暫時(shí)及永久改善對(duì)策以解決問(wèn)題P伐-庸D蘇-口C善-亞A企姨劃P燦l尋a郊n-典實(shí)孝行D印o-框檢園核C夠h繩e那c著k-檔行勵(lì)動(dòng)A物c皇t恨i翼o童n是心課福題戀達(dá)謎成航型假Q(mào)滴C帳改撐善鞏歷家程是啞一吧種賽對(duì)丈新尖的真作沒(méi)業(yè)蹤蝶標(biāo)挽準(zhǔn)幟不設(shè)斷促挑昂戰(zhàn)姓,吹修原正零,爺並秀以刑更倉(cāng)新沿的辣標(biāo)止準(zhǔn)譜替輩代伶的舉過(guò)擺程四驢個(gè)呢步壞驟村是隙一靠體串的樣,惕連燒續(xù)汽的毒.談?dòng)汕橄鄠ネ瑤朔€(wěn)或俗單究位匆所男負(fù)種責(zé)惱,砌否太則碼常炒會(huì)控導(dǎo)冊(cè)致孔無(wú)雜法烘銜遮接改劣善訂行判動(dòng)煤要聲有眨“斜有克效護(hù)性謠”四驗(yàn)首証7陳.半標(biāo)摘準(zhǔn)姑化與戴效宴果顯維岡持8駱.糾反港省伴及勒今曲後脅計(jì)逢劃6致.庫(kù)效邀果恩確繼認(rèn)3聚.秒方嫩策纖擬累定2那.菊課逢題壟明膝確憤化攜與悅目么標(biāo)根設(shè)壇定1難.談主業(yè)題停選祖定4裹.借最皇適尊策極追尿究5型.思最決適糟策辣實(shí)賴施PDACP遍D躁C驚A循惑環(huán)C至-視A弱-擠P當(dāng)-咽D嫁-育C崇-司A是棄問(wèn)列題冷解飯決盒型躲Q趣C戒改盲善塌歷刪程注摩重院在跟已漠發(fā)變生漫問(wèn)豎題織的醒處鑒理檢噴視街現(xiàn)拳狀字-喚再濟(jì)對(duì)燈策多-住企辨劃浴-疤實(shí)瞞行蜂-穗檢杯核畜-炸行販動(dòng)在圈P傳D指C匯A樹(shù)循室環(huán)風(fēng)注輩重建在帝D拖o杏,艦故販D雜o予的過(guò)內(nèi)再部臭尚小有本小稿型瞧的綁P鄉(xiāng)豐D判C雷A狡循單環(huán)延,歷直象到呼問(wèn)表題渠改者善教為偵止3發(fā).塘要墳因蔑解傍析2及.述現(xiàn)浩況文的尊把窄握1超.概主綁題域選旨定6帳.妙效涌果太確宇認(rèn)5泄.錢(qián)對(duì)禽策善實(shí)帝施4寧.村對(duì)開(kāi)策債擬廟定8.鄉(xiāng)豐反歇省淘及縮慧今須後歪計(jì)法劃7茂.察效呀果掉維悉持PDACACPDC架A層-暮P惕D語(yǔ)C峽A循耍環(huán)8集D舞流晴程色：不擋良虹描芹述緊扶急私處據(jù)置村與懂暫塔時(shí)禽性嘉的郊對(duì)襖策裹實(shí)倚施基及左確蔬認(rèn)成毀立近改浴善戲小愚組D逢1D用2D壘3原蹤蝶因觀分照析寸及輕証關(guān)實(shí)D螺4D馳5長(zhǎng)廟期嚇改侵善陪對(duì)葵策D撿6長(zhǎng)捉期走改墾善普對(duì)仇策遇實(shí)黃施決與裂有憐效爸性朋確渣認(rèn)D扭7預(yù)尺防糾措芹施需及允標(biāo)較準(zhǔn)康化D利8完南成D角1:絨P附R勻O宗B虎L管E雹M島D侄E徐S厭C資R殲I睛P役T幣I室O盜N(閉不惑良路描餡述稼)以德真竭實(shí)壇,熄可雄計(jì)毯算勇的央數(shù)運(yùn)據(jù)撞詳窮細(xì)謊描慶述錯(cuò)問(wèn)占題命.W觀H危A嫁T徐(睜事諒,森物誼)指:發(fā)彈生博問(wèn)稍題滔的享事憶及襲物面.W穩(wěn)H敲E皺R最E籍(遣地栗)疫:事案物鋒發(fā)撫生對(duì)的漲地獎(jiǎng)點(diǎn)在(尼第崖一霉次飼發(fā)醉生凈,糞其游他次發(fā)禮生府地冰點(diǎn)加,熊持說(shuō)續(xù)振發(fā)墊生遭的廊地萍點(diǎn)響)諷.事接物混本幫身籮發(fā)鬼生撈問(wèn)圈題密的降區(qū)斗域程(浮裏染面廁,倉(cāng)外編面廟,顏上憑面面或虹下幟面攻…亭)W湯H趙E拌N洪(遭時(shí)派)僑:第盛一臭次延發(fā)度生芒及迎隨舅後房誠(chéng)再解出憑現(xiàn)菌的漸時(shí)授間殘.W下H禿O饞(友誰(shuí)蠅)她:發(fā)覆現(xiàn)腦部藝門(mén)胡或康人鋤員H掩o擾w余B顧i樸g攀/糟H運(yùn)o縮慧w怕M沙u賣c餅h:射問(wèn)刮題饞發(fā)都生踩的境影貍響概程座度貝.例綿:象尺困寸擺,射數(shù)票目野,發(fā)Y衰I宰E餐L探D點(diǎn)L闖O余S系S柜,捷P酬P(guān)差M螞,為L(zhǎng)澆R個(gè)R匠,相患關(guān)防製來(lái)程偏,牛設(shè)束備怒,寬…客評(píng)戶宅抱部怨排什岔麼?產(chǎn)也品技小術(shù)服衫務(wù)交紡期認(rèn)用知說(shuō)廉清鞭楚驚,強(qiáng)講伸明仰白雙!抱竿怨瞇內(nèi)早容當(dāng)基摘本允資管訊乓:1艱.慶不爆良袋項(xiàng)醋目池:贏_珍_臺(tái)_尋_逼_品_剪_2尺.盛不貫良扒批炮數(shù)吸:孤_稻_鄙_漂_您_晶_療_無(wú)_哥_際_淋;徹不揭良爺顆山數(shù)泄:產(chǎn)_員_棄_怨_扁_巷_顛_裙_吳_愈_3銹.警不妙良嶄樣行品添:西□選無(wú)逼.箭;僚□芝有對(duì),趁數(shù)評(píng)量郵:彈_臺(tái)_嶺_棵_叮,但寄圾回浴工渾廠下預(yù)草定傻日辭期械:枯_唱_殊_此_鄙_掠_4煤.喇不粉良彎現(xiàn)呆象迅照閃片謀:蓋□駛無(wú)校;鼻□抱有5晴.窮不區(qū)良融發(fā)摸現(xiàn)炮時(shí)烘機(jī)鳳:氏□逃I喪Q趁C廚,趟檢乏驗(yàn)?zāi)髼l敞件驅(qū)_脅_巴_絨_鋸_釣_錘_并_件_懷_工_膜_□寨製殲程恢中來(lái)發(fā)抱現(xiàn)伍,瀉製系程櫻名獎(jiǎng)稱拖:但_填_哨_拔_莫_束_納_路,洽製字程稅條獸件束:征_隊(duì)_置_崖_丟_勾_處_蠻_丟_格_□徒其胃他偏,盼請(qǐng)館說(shuō)瞧明哪_敘_埋_蘭_速_竿_唯_牽_片_浩_扯_攏_厘_緩_佛_衡_呢_態(tài)_政_套_謎_確_沙_氏_它_惕_中_賄_著_癥_壞_6日.辭業(yè)夠務(wù)銜至冤客魔戶蔽端育確呢認(rèn)們:甩□聞無(wú)焰;途□徒有7秀.追附薯件眉:類□由無(wú)封;閃□子有客以戶倆要須求冷處設(shè)理份措舊施售：□森折耗讓班□啄退豈貨波□風(fēng)換冶貨字□柏補(bǔ)璃貨醒□北求摧償是逮否凍需饅分漂析埋報(bào)爪告慚：尤□撓否□墳是返,吸要娘求莖回滅覆褲日客期錢(qián):冤□序無(wú)□喉有貌,溫要枕求兇日耀期紅:銀_陪_陜_乖_視_霉_D唯2:豆F拘O奏R沸M沿T鏈H灣E裁T踏E盟A牢M析(濟(jì)成風(fēng)立擱改臺(tái)善李小崗組拼)強(qiáng)寶制憶組輪合因不豪同精部漫門(mén)踐的雁相眾關(guān)情人距員舞以透有挽效徑解宗決販客產(chǎn)戶沸所貝反拍應(yīng)殃的塞問(wèn)堡題要樂(lè)有逗成拴員取的部抵門(mén)及職找稱所舌有植成如員搶共呈同庭承添?yè)?dān)據(jù)責(zé)督任優(yōu)及央後每果雕,擦但綁不敲要采單招兵華作威業(yè)喪,扁也渡不室要葡寫(xiě)墳P疤a嬌p受e拍r休w努o播r故k成出員肯包盞括艱:最代高題指憲導(dǎo)皂員誰(shuí)(殃C刑H貫A方M裳P殃I艷O懼N菠)一蘋(píng)般著為具主繳管緩階言層態(tài),患對(duì)型小隊(duì)組姓的半進(jìn)概度杯有迫監(jiān)激督我,壁支諷援彈及指決尺策激決紐奉定陰權(quán)兄力鏈.指越導(dǎo)覽員皆(幅L文E紙A悲D況E肢R境)版-負(fù)恨責(zé)慢協(xié)慨調(diào)吸,君活緞動(dòng)增進(jìn)印行熟的外引狠導(dǎo)機(jī),旋彙孤整熟小貌組透的慨意軌見(jiàn)況及她決事策著並狡呈劑報(bào)擱,撕儘曾量蠢不論要蛛深耳入研某錦部我份松細(xì)襖節(jié)搭,卡以時(shí)免振迷歷失裂方冬向倒.一榮般疑成己?jiǎn)T喝(杏M叫E刺M泉B典E南R筋S雙)拳-各道部貢門(mén)繞相每關(guān)時(shí)人洋員裂,宵對(duì)絕被連指擱定鉤的晚工唯作摘有歉義憲務(wù)暈提泄出孟相惹關(guān)墻的圓結(jié)晚果妄及耀提替供罵意始見(jiàn)珠,師(肺例毯:弟P繳E強(qiáng),生Q齒A筑,圣M零E欺,客M啄F搬G棵…勞等惱相沿關(guān)碑人衡員曬)三狗個(gè)姥臭崖皮才匠理,胃勝冠過(guò)還一陵個(gè)沸諸賀葛籠亮D襖3:首C杏o頓n甩t蛙a拘i霧n成m憶e惕n絲式t系A(chǔ)歲c獨(dú)t盲i雷o(hù)顧n冒(暫掠時(shí)兩改留善旨措職施坐)提惡供立足即而有藏效的掘措掉施防歐堵問(wèn)祥題南再部發(fā)於2棋4候小億時(shí)來(lái)內(nèi)提命出以P匠-棕D袍-拐C嘆-綱A循鴿環(huán)謙的痕方瞧法萄,確悉認(rèn)叢暫識(shí)時(shí)塵措江施臉的憐有恭效符性溜.運(yùn)帶用風(fēng)5創(chuàng)W懼2撕H凱(欺W絲式H陪Y間,鋪W賓H鴨A襯T碌,紐奉W谷H刃O另,瀉W燙H狀E廣R潮E扭,旱W滲H蟲(chóng)E互N妄,劉H豪O填W貓,庸H繼O圍W就M插A恨N膽Y哨)常絕使站用父加遲大正樣蠅本暖抽哀樣援,輸當(dāng)肝站感或鵝檢洪驗(yàn)比站夸1乎0汪0炮%在全副檢□R蘋(píng)E黃C序A放L唐L劇P拐R榜O強(qiáng)D全U伸C僚T澤S秀H蜂I遭P治P咬E民D飄T頭O障C寧U件S穩(wěn)T渡O稀M層E刻R厲A篩L絕R溝E包A推D譯Y租(您已嫌出尚貨奧產(chǎn)徹品握處蒸置忘)□S祥T(mén)趙O麻C抖K差P灘R游O就D眨U詳C完T壟C曠H填E停C腎K叛(鞋入局庫(kù)撐產(chǎn)偷品鎮(zhèn)處顯置紛)□P軟R躍O厚D垂U耗C邁T坡I乓O稱N蔬L濱I申N壺E吧P慎R象O斧D捉U慚C六T喪C勝H匪E乏C代K場(chǎng)(以現(xiàn)層流珍品眾處參置園)□R影E聞L禍A免T姥E棚D驕E貝Q沿U牽I霜P死M汽E謎N返T失/階M營(yíng)A顆T團(tuán)E蹦R世I匆A勁L攪V港E意R枕I堂F拉I賢C才A妖T辛I稻O艷N嘆(雹設(shè)禁備香/嗓材分料候確每認(rèn)咸)□O賀P和E攜R低A豆T介I甩O裝N耽P旋R趙O根C恩E記D住U畜R謙E榆V西E培R呈I佳F澤I船C耕A制T槽I職O裝N(劈燕製劍程剃作像業(yè)極之畝確危認(rèn)亂)□O粉T而H但E該R販S焦(僚抽暮樣摧計(jì)虜劃蘭,容檢蛛驗(yàn)燥項(xiàng)唯目瞇,央規(guī)投格興…穴)D非4:抽R夾o芽o趣t猜C墳a毫u裝s性e蘋(píng)A棍n章a桿l歸y弓s瞇i呢s(原析因然分析析孟)凡底走舒過(guò)雪必蠻留牌下迎痕條跡使-俊相渣關(guān)桑作敗業(yè)饅記陣錄工賊具問(wèn):5焰W蹦H悟Y勸、差魚(yú)淹骨眼圖麻、睛關(guān)窩連派圖附、仁其京它閱Q拉C惜工努具慚.洪.陰.P廚r餐o躺c跡e信s策s危M轉(zhuǎn)a腫p純p窗i貴n陰g豬-筑製聲程姨展塔開(kāi),里地棵毯跟式跳搜穿索悲可勻能聲發(fā)拋生脂原覺(jué)因儘律可糧能能以實(shí)字際姜模磁擬猶的惱方席式慌+懂?dāng)?shù)怖據(jù)剖圖窄表驗(yàn)到證債真免正纏的芒原腐因狼.5缸W旋H跑Y渡1悼H工牲具豐衫田毫生劣產(chǎn)肚方晃式產(chǎn):“味反齒覆阿提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