商務(wù)綜合英語-山東財經(jīng)大學(xué)中國大學(xué)mooc課后章節(jié)答案期末考試題庫2023年

商務(wù)綜合英語_山東財經(jīng)大學(xué)中國大學(xué)mooc課后章節(jié)答案期末考試題庫2023年Treatyouremployeeswithrespectandchancesarethattheywillhaveahigherregardforcustomers.

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正確

Anexternalcustomerofanorganizationisacustomerwhoisnotdirectlyconnectedtothatorganizationincludingstakeholders,employees,etc.

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錯誤

Someperfumecompaniesprovide_________sothatcustomerscantrytheperfumeontheirskinbeforetheybuy.

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freesamples

Advertisingcompaniesspendalotofmoneyoncreatingclever______thatareshortandmemorablesuchasthemessageforthecreditcard,Access:“Yourflexiblefriend”.

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slogans

Celebrity____________isatechniquethatisverypopularinadvertisingatthemoment.

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endorsement

Ifnewsaboutaproductcomestoyouby______,someonetellsyouaboutitratherthanyouseeinganadvert.

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wordofmouth

Anadvertising___________isthephraseusedinTVorprintadvertisements.Forexample:Nike-Justdoit.Thisissometimesalsocalledatagline.

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slogan

Anadvertising___________istheamountofmoneythatacompanyiswilling/abletospendonadvertisingitsproduct.

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budget

Anadvertising___________meansalltheadvertisingactivities(eg.TVad,specialoffer,radioad)whichareusedtogethertosellaproduct.

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campaign

AlladvertisementsinNZhavetoconformtoadvertising_________.Thismeansthattheymustfollowrulesaboutcontent,wordsandclaims.

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standards

IndifferentpracticesofCSR,____________referstostepstheycantaketoreducethosecarbonfootprints

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environmentalefforts

IndifferentpracticesofCSR,____________referstotreatingemployeesfairly.

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ethicallaborpractices

IndifferentpracticesofCSR,____________referstosponsoringlocalevents,employinglocalworkers

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communityinvolvement

IndifferentpracticesofCSR,____________referstoplacingahighervalueontheircustomers.

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ethicalmarketing

IndifferentpracticesofCSR,____________referstodoinggooddeedswithoutexpectinganythinginreturn

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volunteeringservice

Corporatesocialresponsibility(shortforCSR)isaformofcorporateself-regulationintegratedintoabusinessmodel,anditisalsoknownascorporatecitizenship,_____________responsiblebusiness(SRB),orcorporatesocialperformance.

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sustainable

Bypractising____________,businessescanalsopracticesocialresponsibilitybydonatingmoney,productsorservicestosocialcauses.Largercompaniestendtohavealotofresourcesthatcanbenefitcharitiesandlocalcommunityprograms.

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philanthropy

ISO_____________clarifieswhatsocialresponsibilityisandhelpsorganizationstranslateCSRprinciplesintoeffectiveactions.

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26000

"People,____________andprofit",alsoknownasthetriplebottomline,formonewaytoevaluateCSR.

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planet

____________areanypeopleorgroupswhoareaffectedby,orcanaffect,thatcompany'sbehaviourincludingemployees,shareholders,customers,suppliers,localpeopleandenvironment.

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Stakeholders

Managementfranchisewouldbeidealforsomebodywithpreviousmanagingexperienceasitallowsindividualswithtransferableskillstoreallytakeownershipofabusinessandleadittosuccess.

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正確

E-commercemeansbuyerswithcomputerscannow______aglobalnetworkofapprovedsupplierslinkedovertheNet.

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surf

Ifyouwantyourwebsitetogetalotof______,makesureyouregisteritwithallthemajorsearchengines.

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traffic

Sisaverysuccessfulsitewhichgetsover2,000____perday.

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hits

Aqualitymanagementsystem(QMS)isacollectionofbusinessprocessesfocusedonconsistentlymeetingcustomerrequirementsandenhancingtheirsatisfaction.

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正確

Duringthematuritystage,theproductisestablishedandtheaimforthemanufacturerisnowtomaintainthemarketsharetheyhavebuiltup.

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正確

Avisionormissionstatementguidesacompany’svaluesandprovideitwithpurpose.

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正確

Theactualproductisdefinedasthebenefitthattheproductbringstothecustomer.

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錯誤

Theoutermostcirclereferstoaugmentedproductconsistingofthemeasurestakentohelptheconsumerputtheactualproducttouse,forexample:delivery,warrantyinstallationandsoon.

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正確

Atangibleproductisaproductthatcanonlybeperceivedindirectly

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錯誤

Thebestfirmsareeagertorecruitnewemployeeswhoarenotjustthemosttalentedbutalsothebestsuitedtoaparticularcorporateculture.

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正確

Tariffsaretaxeson____________products.

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imported

In__________,pricesfall.

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bearmarket

In________,workerscompeteforjobsandemployerscompeteforworkers.

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labormarket

In________,goodsaresolddirectlytothepublicinsmallquantities.

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retailmarket

In___________,thereismoresupplythandemand,buyersareatanadvantageandpricesarelow.

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buyer'smarket

_________focusesonanarrowlydefinedgroupofcustomers

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Nichemarket

Coca-Colaisa____________product:itsellstolargenumbersofpeople.

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massmarket

Rolexwatchessellina_________;theyarehigh-qualityandexpensivegoods.

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luxurymarket

A______________isgettinglarger.

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growingmarket

Theproduct__________discussesthestageswhichaproducthastogothroughsincethedayofitsbirthtothedayitistakenawayfromthemarket.

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lifecycle

Aluxuryproductwhichishighqualityandexpensiveisa(n)_____product.

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upmarket

Aproductwhichonlyappealstoaveryspecialistgroupofcustomersisa_____product.

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niche

Politicalglobalizationreferstothetransmissionofideas,meanings,andvaluesaroundtheworldinsuchawayastoextendandintensifysocialrelations.

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錯誤

Whichwordhasthesethreemeanings:start(acompany),put(aproduct)onthemarket,start(anadvertisingcampaign)?

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launch

A_____________isintheproducer'scountry.

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homemarket

___________,whichfacilitatetheexchangeofliquidassets,canbefurtherdividedintosecuritymarket,stockmarket,insurancemarket,bondmarket,capitalmarket,currencymarket,futuresmarket,etc.

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Financialmarkets

Somenecessaryandcoreoperationsareoutsourcedmostfrequently.

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錯誤

Thelife-bloodofanybusinessistheinformationthatkeepsitrunning.Ifyouhavepayroll,medicalrecordsoranyotherconfidentialinformationthatwillbetransmittedtotheoutsourcingcompany,thereisariskthattheconfidentialitymaybecompromised.

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正確

Whetheryousignacontracttohaveanothercompanyperformthefunctionofanentiredepartmentorsingletask,youstillhavethemanagerialcontrol.

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錯誤

Sincetheoutsourcingcontractwillfixtheprice,theonlywayforthemtoincreaseprofitwillbetodecreaseexpenses.

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正確

Themostcommonlyoutsourcedpartinabusinessarethosecoreactivities.

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錯誤

__________referstothecostofsomethingthatisnotdirectlyinvolvedinmakingaparticularproductorprovidingaparticularservice,forexamplethecostofrentingbuildingoroftrainingstaff

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overheadcosts

_________referstotheamountpaidtothegovernmentbasedonemployees'pay,andiseitherpaidbyanemployerorpartlytakenbyanemployerfromwhatemployeesearn.

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payrolltaxes

__________entailsbringingprocesseshandledbythird-partyfirmsin-house.

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Insourcing

___________ismovingtheworktoadistantcountry.

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Offshoring

Themostcommonmodelofoutsourcingreferstojobsthatarebeingsentoverseastoothercountries,whichiscalled________.

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offshoreoutsourcing

Businessescanmakemoreprofitwhentheymovetosomedevelopingcountriesbecauseoflowerlabourcostsandabundantsupplyofimportantnaturalresourcessuchasoilornaturalgas.

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正確

Localismisnotabigfactorforcorporationindevelopedcountriestoconsiderbeforetheyenterintoanewcountry.

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錯誤

Thelevelofliteracyinonecountrymakesnodifferencetohowacompanylabelsandadvertisesitsproductsinthatcountry.

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錯誤

Technologyhasbeenaprincipaldriverofglobalization.

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正確

________isatermusedbyeconomiststodescribehowwealthissharedinacountry.

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incomedistribution

The__________isimprovingleadingtoariseinemployment.

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economicsituation

3.Thecountryisattractivetoexportersbecauseithasenjoyed__________forthelast50yeas.

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politicalstability

Redtapeandotherexamplesof_________hinderacompany’sentryintoamarket.

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governmentbureaucracy

1.Becauseoftight____________companyprofitscouldnotbetakenoutofthecountry.

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monetaryregulation

ViacomOutdoorisanadvertisingcompanythatspecialisesinplacingadvertson__________suchasbuses.

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publictransport

Themarketingmixisasetofmarketingtoolsthatthefirmusestopursueitsmarketingobjectivesbeforelaunchinganynewproductincludingfourbroadlevelsofmarketingdecision,namely:product,prices,_____________,andplace.

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promotion

Market__________istheprocessofdividingupmassmarketsintogroupswithsimilarneedsandwants.

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segmentation

Thereare4typesofmarketsegmentationwhicharemostcommonlyused.Theyare:demographicsegmentation,behavioralsegmentation,___________segmentationandGeographicsegmentation.

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psychographic

Inordertoknowthecustomeranditsexpectedbuying,aneffectivemarketingstrategySTPisneededwhichisshortforsegmentation,targetingand________.

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positioning

A__________isagroupofindependentcountrieswithacommonmarket,notradebarriersbetweenmembers,andasinglecurrency.

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economicandmonetaryunion

A_________isapersonwhorunsaone-manbusinessandtakesalltheprofitsandalltherisks.

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soletrader

A_________ownsmorethanhalfthesharecapitalofanothercompany.

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holdingcompany

Whenanexistingcompanyestablishesanewcompanyorfirmandkeepsmajorityshareswithitself,itiscalledaparentcompany.Thisnewcompanyorfirmiscalleda___________.

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subsidiary

______________segmentationisoneofthesimplestandmostwidesttypeofmarketsegmentation.Thevariablessuchasage,gender,familysize,income,occupation,religion,raceandnationalityhelpdividealargepopulationintospecificcustomergroups.

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Demographic

BothAdidasandPUMAarecurrently_________corporationthatdesignsandmanufacturesathleticandcasualfootwear,apparelandaccessories,headquarteredinGermany.

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multinational

WhichofthefollowingbusinessesbelongtoPrimaryindustry?

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farming_fishing_mining

WhichofthefollowingbusinessesbelongtoSecondaryindustry?

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manufacturing_construction

___________istheexecutivebranchoftheEuropeanUnion,responsibleforproposinglegislation,implementingdecisions,upholdingtheEUtreatiesandmanagingtheday-to-daybusinessoftheEU.

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TheEuropeanCommission

_________________containswords,numbersorsigns,oracombinationofthese,displayedincolumnsorboxes.

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Table

_______________isacircularchartdividedintosectors,illustratingnumericalproportion.

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Piechart

_________________useseitherhorizontalorverticalbars.

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Barchart

Whichofthefollowingwordscannotbeusetorefertoveryfastrise?

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climb

Tablesgiveverypreciseinformationandhavegoodvisualimpact.

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錯誤

Whendoingstatisticwriting,youmustdescribeeverydetail.

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錯誤

"Shootup"canbeusedtorefertoveryfastrise.

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正確

Whendoingstatisticwriting,youcanwritebothinaformalwayandinaninformalway.

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錯誤

Apiechartcanhavegoodvisualimpact.ButItdoesnotshowmovement.

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正確

Aeconomicandmonetaryunionisatradingblocthatgivespreferentialaccesstoselectedgoodsandservicesfromtheparticipatingcountriesbyreducingtariffsbutnotbyabolishingthemcompletely.

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錯誤

ApreferentialtradeareaisAgroupofindependentcountrieswithacommonmarket,notradebarriersbetweenmembers,andasinglecurrency.

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錯誤

Acustomsunionisatypeoftradeblocwhichhasnotariffbarriersbetweenmembersandiscomposedofafreetradeareawithacommonexternaltariff.

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正確

TheCounciloftheEuropeanUnionisoneoftwolegislativebodiesandtogetherwiththeEuropeanParliamentservestoamendandapprovetheproposalsoftheEuropeanCommission.

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正確

EuropeanParliamentistheexecutivebranchoftheEuropeanUnion,responsibleforproposinglegislation,implementingdecisions,upholdingtheEUtreatiesandmanagingtheday-to-daybusinessoftheEU.

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錯誤

Asalargecommodityproducer,ithasbeenblessedbya__________inthepricesofitsexportsthankstoboomingglobaldemand.

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surge

WhichofthefollowingbusinessesbelongtoTertiaryindustry?

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Finance_consulting_tourism_education

Indianswerethe___________inhabitantsofAmerica.

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indigenous

In1995,Adidaswentpubliconthe__________and______stockexchanges.

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Frankfurt_Paris

Businessenterprisescustomarilytakeoneofthreeforms:Theyare:___________,___________and_____________..

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soleproprietorship_partnership_corporation

Brandcreatesloyalcustomers,butitdoesn'tcreateloyalemployees.

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錯誤

Brandloyaltyisthetendencyofacustomertocontinuebuyingaparticularproduct

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正確

Brandingisasetofmarketingandcommunicationmethodsthathelptodistinguishacompanyorproductsfromcompetitors,aimingtocreatealastingimpressioninthemindsofcustomers.

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正確

Brandawarenessistheabilityofcompaniestorecallorrecognizebrands,logosandbrandedadvertising.

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錯誤

__________happenswhenacompany’stopexecutivesbuythecompanytheyworkfor.

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MBO

__________referstoasituationinwhichsomeonehastoleavetheirjob,becausetheyarenolongerneeded.

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Redundancy

___________isabusinessactivityinwhichtwoormorecompanieshaveinvestedtogether.

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Jointventure

Theireconomy________undertheweightofUnitedNationssanctions.

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crumbled

Theorganizationhopestocontinuously_________anddeveloprelationswithotherdevelopingcountries.

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consolidate

Amergerdescribestwofirms,oneapparentlystrongerthantheother,joiningforcestomoveforwardasasinglenewentity.

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錯誤

Horizontalmergercancreatealargerbusinesswithgreatermarketshareandsubstantialmarketpowerandmightenablethemergedentitytoraisepricesbyreducingoutputunilaterally.

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正確

The1998mergerofDaimler-BenzandChryslerisconsideredaverticalmerger.

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錯誤

Althoughthebuyeracquiresallassetsandliabilitiesinastockpurchase,itmaycontractuallyallocateunwantedliabilitiestothesellerbysellingthembacktotheseller.

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正確

Theacquisitionistimeefficientgrowthstrategywhichhelpsthecompanytoacquirethecorecompetenciesandresourceswhicharenotcurrentlyavailable.

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正確

Unlessexpresslystated,notermofthisAgreementisintendedto_________abenefitonathirdparty.

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confer

Brandcanbedividedintoseveraltypes:ServicebrandandRetailbrand.

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錯誤

Amarket___________isageneralplanabouthowtoorganizethemarketingactivitiesforaproduct.

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strategy

Aproduct'smarketing_________isthecombinationofthe4Ps:product,price,placeandpromotion.

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mix

________referstoideastowardsuchfactorsastime,age,education,andstatusandinturnshapethebehavior.

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Attitudes

__________referstobasicsocialorganizationincludingdifferentbasicsocialunitandstrata.

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socialstructure

_________referstowordsthatmayhavedifferentmeaningstopersonswithdiverseculturalbackgrounds

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language

_________referstothetransmissionofinformationacrosscultures,whetherverbalornon-verbal,whichisaveryimportantskillforbusinesspeople

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communication

Wehavean_____________culture,we'reencouragedtolookfornewbusinessandtakerisks

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entrepreneurial

____________occurswhenafirmraisesmoneyforworkingcapitalorcapitalexpendituresbysellingdebtinstrumentssuchasbondsandnotestoindividualsand/orinstitutionalinvestors.

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Debtfinancing

Ifacompanythrivesandgoespublic,itwillissuesharesonastockexchange;such__________bringagreatinfluxofcashintoafirm.

參考答案:

IPO

Bondisatypeof_________.

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lendinginvestment

Amarket___________isonesectionofthetotalmarket;it'sagroupofpeoplewhoaresimilarinwayssuchasage/gender/income.

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segment

Market(-ing)_______________includesactivitieslikesurveys.Companiestalktoexistingandpotentialconsumerstogainusefulinformationwhichwillhelpthemdesignandmarkettheirproduct.

參考答案:

research

Market_________meansonecompany'spercentageofthetotalsalesinthatproduct'smarket.

參考答案:

share

Bythe"Completeness"principleofemailwriting,wearesupposedtowriteanemailaslongaspossible.

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錯誤

Thetoneofamemoisgenerallyfriendlyasitisacommunicationbetweencolleagues.

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正確

Acomplimentarycloseshouldbeusedattheendofanemail.Forexample"sincerely"canbeusedinaformalandsemiformaloccasion

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正確

ThereisnodifferencebetweenCVandResume

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錯誤

Usuallyageneralmanagerwillsortoutthenotesafterthemeetingandwritetheformalminutesofthemeeting.

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錯誤

___________isasummarizedrecordofwhattookplaceinameeting

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Minute

_________isanefficientandeffectivewaytoconveyinformationwithinanorganization.

參考答案:

Memo

Whichofthefollowingelementshavetobeincludedinaresume?

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educationbackground

WhenwritingaCV,youremploymentexperienceshouldbeincluded.Youshouldstartitwiththe________.

參考答案:

mostrecent

Withtheformof_______,ifthebusinessgoesbankrupt,allthemembersonlylosewhattheyinvestandtheirpersonalpossessionsareprotectedbylaw.

參考答案:

limitedliabilitycompany

Whenwewriteanemail,weshouldkeeptheprincipleof________,thatis,tochoosepolitewordstoexpressyouridea.

參考答案:

courtesy

Anadvertising___________isacompanywhichdesignsandproducesadvertisementsfortheproducer.E.g.SaatchiSaatchi.

參考答案:

agency

A__________isliterallyacertificatethatsaysyouownaportionofacompany.

參考答案:

stock

Whichofthefollowingdoesnotbelongtoownershipinvestment?

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savingsaccount

___________financeincludestaxsystems,governmentexpenditures,budgetprocedures,stabilizationpolicyandinstruments,debtissues,andothergovernmentconcerns

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Public

_______isinvestmentfromanaffluentindividualwhoprovidescapitalforabusinessstart-up,usuallyinexchangeforconvertibledebtorownershipequity

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angelinvestment

An_________isapersonwhohaspossessionofanewenterprise,ventureorideaandassumessignificantaccountabilityfortheinherentrisksandtheoutcome.

參考答案:

entrepreneur

__________isanindividualwhocommitsmoneytoinvestmentproductswiththeexpectationoffinancialreturn.

參考答案:

investor

_________isthemoneyandresourcesmadeavailabletostartupfirmsandsmallbusinesseswithexceptionalgrowthpotential.

參考答案:

Venturecapital

Withtherapidadvancementofmoderncommunicationandinformationtechnology,____________ofnetworkeconomyhasbeenformed.

參考答案:

rudiment

TheSocietyisnot___________withanypoliticalparty.

參考答案:

affiliated

Ilivedonabout$5,000ayearfromthe__________onmybook.

參考答案:

royalties

Thetraineeswillthenbepaired___________experiencedmanagers.

參考答案:

with

Theairline'sinsureris_________fordamagestothevictims'families.

參考答案:

liable

Franchisingcanbedescribedasa“businessmarriage”betweenafranchiseeandafranchisor.

參考答案:

正確

FourmaincorporatestructuresinStarbucksare__________,_________,Geographic,andtheMatrix.

參考答案:

Functional_Divisional

Anormalcorporatestructureconsistsofvariousdepartments.Majorfivedepartmentsinclude_______,________,___________,ProductionandResearchandDevelopment(R&D).

參考答案:

Marketing_Finance/Accounting_Humanresources

Mostcompaniescanbedividedintothreeparts:_________,__________and___________.

參考答案:

capital(shareholders)_management_labor

Thoughmanagementliteraturedescribesnumerousmanagementstyles,therearethreebasicstyles—_________,___________and________.

參考答案:

directing_delegating_discussing

Managementoperatesthroughfivebasicfunctions:planning,______,______,_______,andcontrolling.

參考答案:

commanding_coordinating_organizing

The________structurefeatureofStarbucksreferstogroupingbasedonbusinessfunction.Forexample,thecompanyhasanHRdepartment,afinancedepartmentandamarketingdepartment.

參考答案:

functional

Shareholderselecta___2____tomakedecisionsanditisresponsiblefordecidingtheoverallcompanypolicyandcapitalexpenditure.

參考答案:

boardofdirectors

____________aretheownersofacompany.

參考答案:

Shareholders

__________isresponsibleforanalyzingandreviewingfinancialdata,reportingfinancialperformance,preparingnudgetsandmonitoringexpenditureandcosts.

參考答案:

ChiefFinancialOfficer

________isatermfrequentlyusedinmarketing.Itisameasureofhowproductsandservicessuppliedbyacompanymeetorsurpasscustomerexpectation.

參考答案:

Customersatisfaction

________isbothanattitudinalandbehavioraltendencytofavoronebrandoverallothers,whetherduetosatisfactionwiththeproductorservice,itsconvenienceorperformance,orsimplyfamiliarityandcomfortwiththebrand.

參考答案:

Customerloyalty

_________isthebenefitthatacustomerwillgetfromaproductorserviceincomparisonwithitscost.Thisbenefitmightbemeasuredinmonetaryterms,suchaswhenaproducthelpssavethecustomermoneythatwouldhavebeenspentonsomethingelse.

參考答案:

Customervalue

Thecostsof_______aremuchlowerthanthecostsofrecruitingnewcustomers.

參考答案:

customerretention

Informationtechnologyallowsustobuildupdetailedinformationaboutindividualcustomers’__________.

參考答案:

buyinghabits

Customerisequaltoconsumer.

參考答案:

錯誤

Managersusing____________tellpeoplewhattodo,howtodoitandwhentohaveitcompleted.Theyassignrolesandresponsibilities,setstandardsanddefineexpectations.

參考答案:

directingstyle

Therighttothefranchiseissoldbythefranchisortothefranchiseeforaninitialsumofmoney,oftencalledtheup-frontentryfee,orfranchisefee.

參考答案:

正確

Franchisorswillhavetoshareprofitswiththefranchisees.Theyreceivesonlyasmallpercentageoftheenterprise’srevenueintheformofafranchisefee.

參考答案:

錯誤

________refertodeep-seatedbeliefsabouttheindividualspositioninrelationtohisorherdeity,thefamily,andthesocialhierarchy

參考答案:

socialvalues

Culturealsoaffectsandreflectsthesecularvaluesandattitudesofmembersofasociety.

參考答案:

正確

Approximately20%oftheworld'spopulationhavesomereligiousbeliefs.

參考答案:

錯誤

Non-verbalcommunicationincludesfacialexpressions,handgestures,intonation,eyecontact,bodypositioningandbodyposture.Silencealsohasmeaninginbusinesssituations.

參考答案:

正確

Notmanyaspectsofinternationalbusinessmaybeaffectedbyculturalvariations.

參考答案:

錯誤

Peopleholdingdifferentworldviewsmightinterprettheirbehaviorfromdifferentstandpoints.Thissituationcreatesmisunderstandingandcanleadtoculturalconflict.

參考答案:

正確

Peopleinmycompanyarehighly____________,webattleeachotherforpromotionandforbonuses.

參考答案:

competitive

Mycompanyispretty______________,therearelotsofregulations.We’reencouragedtodothingsbythebook.

參考答案:

bureaucratic

Mycompanyhasa______________culture,thebossisautocratic,andwedoaswe'retold.

參考答案:

controlling

Thefranchisorisresponsibleforprovidingtheproductandthedistributoristhenabletoselltheproductonwithamanagemntfranchise.

參考答案:

錯誤

Mycompanyisquite___________,forexample,itdoesn'thaveadresscode.

參考答案:

informal

Wherethelocationofthecompanyisandwhattheofficebuildingislikedoesn’tmakeanydifferencetothevaluesandbehaviorsofpeopleinaworkplace.

參考答案:

錯誤

__________iseverythingthatafirmwantsabrandtobeinthemindsofcustomers.Itisasetofindividualcomponents,suchasaname,adesign,asetofimages,aslogan,avision,aconcept,etc.whichsetsthebrandasidefromothers.

參考答案:

Brandidentity

Thefirststageinbrandbuildingisto______thebrand.

參考答案:

define

Atthemomentwearelookingforanewbrandnamethatsuggestssomethingabouttheproduct'sbenefitsand________.

參考答案:

qualities

Powerfulbrandnamescreatestrongconsumer__________.

參考答案:

loyalty

Thisyearwearetryingto__________abrandwithpersonality.

參考答案:

develop

Anyorganizationhasauniquehistory—auniquestory.

參考答案:

正確

Anorganization’svaluesneedn’tberelatedtotheoperatingprinciplesofdailylifeinthefirm.

參考答案:

錯誤

CustomerServiceistheserviceprovidedtothecustomerfromthetimetheorderisplacedtilltheorderisdelivered.

參考答案:

錯誤

Providinggoodcustomerservicetoyourclientsshouldnaturallybeamajorpriorityinyourday-to-dayschedule.

參考答案:

正確

Ane-businessdoesn'tneedanyemployees.

參考答案:

錯誤

E-commerceisagoodwayofsellingnicheproducts

參考答案:

正確

Thee-storeinteractwithcustomersonline,processandrecordtheordersonline,alltheproductinformationisonline.

參考答案:

正確

E-commerceeliminatesthemiddleman.

參考答案:

正確

E-commerceisdefinedasthesellingofgoodsandservicesusingtheinternet.

參考答案:

錯誤

Youcansometimesclickona______whenyouvisitawebsite.

參考答案:

link

Theequivalentofpaperjunkmailiscalled_____.

參考答案:

spam

____________hasanx-axis(ahorizontalaxis)andy-axis

參考答案:

Linegraph

Whichisthebestsubjectforanemail?

參考答案:

QuestionaboutTuesday’slecture

An______________ofanorganizationisacustomerwhoisnotdirectlyconnectedtothatorganizationincludingwholesalers,retailers,etc.

參考答案:

externalcustomer

____________referstoacountry’sgeneralfacilities,transportsystemsandevenitsInternetandmediacapabilities.

參考答案:

Infrastructure

Acompany’s____________arethecoreofitsculture.

參考答案:

values

E-commerceisdefinedasthebuyingandsellingofgoodsandservicesusingthe____________

參考答案:

Internet

Customer_____________isameasureofhowproductsandservicessuppliedbyacompanymeetorsurpasscustomerex