管理溝通的基本知識概述課件

ManagementCommunication精品資料ZhangLiDepartmentofBusinessAdministrationoIseaolsIntroductionCommunicationStrategyEffectiveListeningMakingPresentationsNegotiatingInterviewingRunningMeetingsritingReferencesMaryMunter,GuidetoManagerialCommunication,4thedition,PrenticeHall,TsingHuaUniversityPress,2019Michaele.Hattersley,LindaMcJannet,ManagementCommunicationPrinciplesandPractice,ChinaMachinePress.McGraw-Hill.2019aRonLudlow,FergusPanton,EffectiveCommunicationPrenticeHall.2019aKittyo.Locker,BusinessandadministrativCommunication,5thedition.ChinaMachinePressMcGraw-Hill.2000魏江,管理溝通一理念與技能,科學出版社2019蘇勇,羅殿軍,管理溝通,復旦大學出版社,2019■羅銳韌,曾繁正,管理溝通,紅旗出版社,2019GradingClassParticipation20%OralPresentation10%Casesanalysisandpresentation30%Individualassignment40%Part1ntroduction☆第一節(jié)管理溝通的內(nèi)涵和要素精品資料網(wǎng)☆第二節(jié)溝通的類型☆第三節(jié)管理模式與溝通Discussion(1):Background你是一位宇航員,與號外幾位宇航員駕駛太空船飛向月球,原計劃去與已經(jīng)降落月球、作為基地的太空母船會合。然而因機械故障,你們的太空船只能迫降在距離太空母船200英里之外的月球表面。降落時許多設(shè)備受至珠,而為了生存你們必須充分利用未受損壞的裝備自行到達太空母船。下面列出了15樣未受損壞的物資和裝備,請依據(jù)其重要性分別標出1-15以供你們出發(fā)時酌其重要性決定取舍(比如,你們的體力只能帶13件,就只好放棄另外兩件)。Discussion(1):Background序號物資和裴備序號物資不裝備1)一盒人柴(9)星際圖(2)壓宿食品0自行充氣的生筏(3)50英尺尼龍繩D磁羅盤儀(4)絲質(zhì)降落傘D5加侖水(5)太陽佾攜雋帶式加熱器|(3)煙人信號槍(6)|2支045口徑槍4含注器的急救箱(7)十1箱脫水奶5太前無劃郵收發(fā)器(8)2瓶大氣氧氣Discussion(1):GroupCommunicationAfterfinishingself-judgement,yourgroupusesinformativeorpersuasivecommunicationsoastogetaccesstothecommondecision.Theturnof15thingsshouldtrytogeteveryone'sagreementAttentions-nomatterinformativeorpersuasivecommunicationlogicisthefundamentaDon'tchangeyourideaonlytoavoidtheconflictDontmakedecisiononlytoabidebytheminorityandthemajorityruleDiscussion(1)序號物資和裝備一組二組序號物資科裝備一組二組(9)星際圖(2)壓縮食品自行充氣的救生筏(3)50英尺尼龍繩D磁羅盤儀(4)絲質(zhì)降落傘25加侖水(5)太陽能攜帶式加器3)煙火信號槍(6)/2支045口徑手槍04含注射器的急救箱(7)1箱脫水牛奶5太陽能無線電收發(fā)器8)2瓶大氣氧氣Discussion(2):Self-assessmentWhatkeytechniques,youthink,decidethesuccessofyourcareer?Whatareyou奇料}municationbarriersinyourjob?toimproveyourco