高鐵客運英語口語高鐵客運站之候車服務課件

PartIPassengerStationofHigh-speedRailway項目一高鐵客運站PartIPassengerStation1

WaitingServiceVocabulary圖解詞匯任務2候車服務WaitingService任務2候車服務2

WaitingServiceVocabulary圖解詞匯任務2候車服務WaitingService任務2候車服務3

WaitingServiceWordsandPhrases詞匯短語1. securitycheck安全檢查2. personalsearch人身檢查3. baggagesearch行李檢查4. regulation規(guī)定5. conveyorbelt傳送帶6. belongs攜帶品7. inflammableandexplosivegoods易燃易爆物品8. prohibitedgoods違禁物品任務2候車服務WaitingService任務2候車服務4

WaitingServiceWordsandPhrases詞匯短語9. suspiciousgoods可疑物品10.toxicsubstances有毒物質(zhì)11.scissors剪刀12.hairmousse摩絲13.hairspray發(fā)膠14.liquidarticle液態(tài)物品15.alcoholicbeverage含有酒精飲料16.cigarette香煙任務2候車服務WaitingService任務2候車服務5

WaitingServiceWordsandPhrases詞匯短語17.screwdriver螺絲刀18.securityrisks／safetyhazards安全隱患19.SecurityChecker安檢員20.policedog警犬21.tightensecuritymeasures加強安保措施22.ticketchecking驗票23.RealNamePolicy.實名制24.directtheflowofpassengersintothestation疏導乘客有序進站任務2候車服務WaitingService任務2候車服務6

WaitingServiceWordsandPhrases詞匯短語25.numberofpassengersarrived旋客到達人數(shù)26.maximumnumberofpassengersinpeakhours高峰期旅客最高聚集人數(shù)27.stationmaster車站站長28.chiefpassengeragent客運主任29.clerk客運員30.trainstationpolice車站民警31.trainnumberdisplay列車車次顯示屏32.passengerguidesystemofpassengerstation客運站旅客導向系統(tǒng)任務2候車服務WaitingService任務2候車服務7

WaitingServiceWordsandPhrases詞匯短語33.electricinformationboard電子信息公告牌34.on-dutystationmasterdesk值班站長工作臺35.stationpoliceroom車站警務室36.mother-and-childroom母嬰候車區(qū)37.paylounge收費候車區(qū)38.handicappedonly殘疾人通道39.lostarticles旋客遺失物品40.escalator自動扶梯41.drinkingfountain飲水機客運站旅客導向系統(tǒng)任務2候車服務WaitingService任務2候車服務8

WaitingServiceSeviceExpressions服務用語1. SecurityCheckRequired.請自覺接受安檢。2. Waitforamoment.請留步。3. Hello,putyourbaggageonthebeltplease您好，請把您的包放在傳送帶上。4. Pleaseputyourcarry-onluggageontheX-raymachine.請您將隨身行李放在X光檢查器上。任務2候車服務WaitingService任務2候車服務9

WaitingServiceSeviceExpressions服務用語5. Pleasesetdownyourbelongingsandstepthroughthemetaldetector/securitygate請您拿出隨身物品，并通過金屬探測器/安檢門。6. Pleasepassthroughthedetectoronebyone.請一個一個通過探測門。7. Pleasecomeoverforinspection請過來接受檢查。8. Pleasestandup請站上來。任務2候車服務WaitingService任務2候車服務10

WaitingServiceSeviceExpressions服務用語9. Pleaseraiseyourarms請您抬起雙臂。10.Turnaround,Please.請轉(zhuǎn)身。11. Pleaseunbuttonyourcoat請把您的衣扣打開。12.Takeoffyourjacket,Please請把您的外套脫下任務2候車服務WaitingService任務2候車服務11

WaitingServiceSeviceExpressions服務用語13.What’sinyourpocket?口袋里是什么東西？14.Anythingelseinyourpocket?口袋里還有其他物品嗎？15.I’msorrytotellyouthatflammableitemscannotbetakenwithyouonbroad.很遺憾的告訴您，易燃品不可以隨身帶上車。16.That’sourregulation,Pleasecooperatewithoursecuritycheckwork.這是我們的規(guī)定，請您配合我們安檢工作任務2候車服務WaitingService任務2候車服務12

WaitingServiceSeviceExpressions服務用語17.Excuseme,sir/madam,youforgotyourbelongings先生/女士，您忘了您的東西。18.Checkingisdone,thankyouforyourcorporation檢查完畢，謝謝您的合作。19.OK，pleasegoin/ahead好了，請往里面走。20.Goodmorning/afternoon/evening,Sir/Madam,showmeyourticketandvalidIdentification.早上好/下午好/晚上好，先生/女士，請出示您的車票和有效證件。任務2候車服務WaitingService任務2候車服務13

WaitingServiceSeviceExpressions服務用語21.Allthepassengers.Formaline,please.Prepareyourtickets,IDcardsplease.各位旅客，請按秩序排隊，請準備好你的車票和身份證。22.Sorry，thereissomethingwrongwithyourticketPleasewaitamoment.不好意思，您的車票有點問題，請稍等一下。23.ThetrainforHangzhourunseverytwohours.到杭州的火車每2小時一班。24.Sinceyourticketismissing,youhavetobuyanotherone.因為您的車票丟失了，所以您必須再買一張票。任務2候車服務WaitingService任務2候車服務14

WaitingServiceSeviceExpressions服務用語25.Thewashroomisinthatdirectiononthesecondfloor.洗手間在二樓的那個方向26.Sorry,thisisforstaffonly.Pleasewaitinthewaitingarea.對不起，這是員工通道，請您在候車區(qū)等候。27.Pleasegetyourticketsreadyandgototheticketentranceforboarding.請將車票準備好到檢票口檢票上車。28.Thetrainisscheduledtoarriveat9:45.火車預定在9:45到達。任務2候車服務WaitingService任務2候車服務15

WaitingServiceSeviceExpressions服務用語29.It'stimeforboarding.現(xiàn)在可以上車了。30.ThedepartureofTrainG20toBeijinghasbeendelayedforhalfanhourduetotechnicalreasons.由于技術(shù)故障，開往北京的G20次列車已經(jīng)推遲半小時發(fā)車。任務2候車服務WaitingService任務2候車服務16

WaitingServiceCoversation情景對話Dialogue1安檢Screeners：Excuseme,Isthisyourbag?安檢員：勞駕，這是你的包嗎？Passenger:Yes.旅客：是的。Screeners：What’sthat?安檢員：那是什么？Passenger:Itisascrewdriver.旅客：螺絲刀。Screeners：Itisforbiddentotakeitonboard.安檢員：禁止帶它登機。Passenger:Oh.Sorry.Idon’tknowtheregulations.WhatshouldIdo?旅客：不好意思。我不知道這個規(guī)定。我該怎么做？Screeners：Wecouldkeepitforyou.Butyoumustcomebackinonemonth.Oryoucangiveitup.安檢員：我們可以幫你保管。但是，你必須一個月內(nèi)回來取。要不，你就放棄。Passenger:I’llgiveitup.旅客：那我放棄了。Screeners：Thankyouforyourcorporation.安檢員：謝謝您的合作。任務2候車服務WaitingService任務2候車服務17

WaitingServiceCoversation情景對話Dialogue2驗票（車票與身份證的名字不一致）PassengerClerk:Excuseme,Pleaseshowmeyourticketandidentitycard.客運員：勞駕，請出示您的車票與身份證。Passenger:Hereyouare.旅客：給你。PassengerClerk:Oh,thetwonamesaredifferent.客運員：這兩個名字不一致。Passenger:MyGod.WhatshallIdo?旅客：我的天呀，我怎么辦呢？PassengerClerk:Don’tworry.Maybeyoutakeawrongticket.客運員：別擔心，也許你拿錯了車票。Passenger:Letmesee.oh,sorry,that’smywife’s.旅客：我看看，哦，對不起，那是我妻子的。任務2候車服務WaitingService任務2候車服務18

WaitingServiceCoversation情景對話Dialogue3驗票（無票）PassengerClerk:Excuseme,Pleaseshowmeyourticketandidentitycard.客運員：勞駕，請出示您的車票與身份證。Passenger:Ihavenoticket,Ijustwanttoseehimoffintheplatform.旅客：我沒有車票，我就是在站臺上送個人。PassengerClerk:Sorrysir,thepersonwhohavenoticketisnotallowedtogetin.That’sourregulation.客運員：對不起先生，無票人員不可以進站,那是我們的規(guī)定。Passenger:OK,Iwillnotbein旅客：好吧，那我就不進去了。PassengerClerk:Thankyouforyourcorporation.客運員：謝謝您的合作任務2候車服務WaitingService任務2候車服務19

WaitingServiceCoversation情景對話Dialogue4問詢（問地點）Passenger:Excuseme,I'dliketobuyahigh-speedtrainticket.HowcanIgettotheself-serviceticketfacilities?旅客：勞駕，我想買一張高鐵車票。請問去自動售票區(qū)怎么走？PassengerClerk:Justgostraightinthisdirection.Turnleftwhenyoucometothestationlobby.It'sneartheelevators.Youcan'tmissit.客運員：朝這個方向直走。到了車站大廳往左拐。就在自動扶梯的附近。您準能找到的。Passenger:Thankyouverymuch.旅客：非常感謝。任務2候車服務WaitingService任務2候車服務20

WaitingServiceCoversation情景對話Dialogue5問詢（丟失車票）Passenger:Excuseme.Myticketislost，whatshouldIdo?旅客：勞駕，我的車票丟了，我該怎么辦呢？PassengerClerk:Don’tworry.Apassengerwholosthis/herreal-nameticketcangototheticketofficetobuyareplacementticket.客運員：別著急，丟失實名票的乘客可以到車站售票處購買替代票。Passenger:areplacementticket？旅客：替代票？PassengerClerk:Yeah.Youshouldhandlethereplacementprocedureatleast20minutesbeforethecloseoftheticketbarrierforthetrain.Theservicefeeis2yuan.客運員：您應該在停止檢票前20分鐘辦理補票手續(xù)。手續(xù)費2元。任務2候車服務WaitingService任務2候車服務21

WaitingServiceCoversation情景對話Dialogue5問詢（丟失車票）Passenger:ThenwhatshouldIdo?旅客：接下來我該怎么辦呢？PassengerClerk:Thenyoucanholdthereplacementticketstoboardthetrainanddeclaret