西餐點(diǎn)菜服務(wù)禮儀知識(shí)

HelpingtoOrderSomeFoodTopic3西餐點(diǎn)菜服務(wù)禮儀知識(shí)第1頁(yè)TaskcompletingLearningobjectsFurtherdevelopmentAssignmentsTaskpreparingTaskpresenting西餐點(diǎn)菜服務(wù)禮儀知識(shí)第2頁(yè)Studentsarerequiredto1.learnsomewordsandphrases:recommend;local;particular;specialty;2.learnhowtohelptoordersomedishes;3.learnsomedifferentfoodculturesbetweenChinaandwesterncountries.

Learningobjects西餐點(diǎn)菜服務(wù)禮儀知識(shí)第3頁(yè)西餐點(diǎn)菜服務(wù)禮儀

1）菜單應(yīng)先遞給女士，無(wú)女士則先遞給長(zhǎng)者。假如有很多人一起用餐，則能夠?qū)⒉藛芜f給主賓。

2）應(yīng)給客人充裕時(shí)間選擇，也可看情況介紹一些招牌菜（housespecialty）或當(dāng)日有特價(jià)菜式（today’sspecial）。

3）在接收點(diǎn)菜時(shí)，必須問(wèn)清客人需求，“您喜歡怎樣做您點(diǎn)……?”（Howwouldyoulikeyour…?）

4)比如，牛羊肉通常有五種不一樣成熟度，即全熟(well-done)、七成熟(medium-well)、五成熟（medium）、三成熟(rare)和一成熟（bleu,即“帶血牛肉”）。Taskpresenting西餐點(diǎn)菜服務(wù)禮儀知識(shí)第4頁(yè)5）假如客人點(diǎn)菜已售完，也能夠說(shuō)：“恐怕……已經(jīng)售完了?！?I’mafraid…issoldout.)跟著能夠提議：“您要個(gè)……怎樣？”（Howabout…?）

6)假如某道菜得花費(fèi)較長(zhǎng)時(shí)間做準(zhǔn)備，一定要事先說(shuō)清楚：“恐怕這道菜得花些時(shí)間來(lái)準(zhǔn)備，”（Iamafraiditwilltakesometimetoprepare.）而且問(wèn)明對(duì)方是否介意，以免耽擱了趕時(shí)間客人。此時(shí)，能夠推薦其它準(zhǔn)備時(shí)間短菜式：“假如您趕時(shí)間，我推薦您……?！保↖fyouareinahurry,Iwouldrecommend…）

7)點(diǎn)菜完成后，需問(wèn)詢客人是分單還是合單結(jié)賬。（Onebill,orseparatebills?）西餐點(diǎn)菜服務(wù)禮儀知識(shí)第5頁(yè)套餐（tableD’hote）是餐廳已配制好菜式組合。能夠問(wèn)：“您要哪一個(gè)套餐？”（Whichkindoftabled’hotewouldyouprefer?）

零點(diǎn)餐（ALaCarte）則是依據(jù)客人選擇提供菜式?？腿诉x擇與最大靈活度，花費(fèi)也比較高。

套餐和零點(diǎn)餐西餐點(diǎn)菜服務(wù)禮儀知識(shí)第6頁(yè)Taskpreparing1．DiscusswithyourpartneraboutthedifferencebetweenChinesedishesandwesterndishes,andthedifferentcharacteristicsoftheeightcuisinesinChina.西餐點(diǎn)菜服務(wù)禮儀知識(shí)第7頁(yè)1.Wordmatching:1)酥脆

a.tender

2)可口

b.sweet&sour

3)鮮嫩

c.clear

4)辣

d.tasty

5)酸甜

e.salty

6)油重

f.spicy/hot

7)清談

g.crisp

8)咸味

h.oily西餐點(diǎn)菜服務(wù)禮儀知識(shí)第8頁(yè)Direction:Listentothedialogueandanswerthefollowingquestions.

1.Whatkindofdishdoestheguestwanttotry?2.Doestheguesthaveanyspecialtaste?3.Whatdoesthewaiterrecommend?4.Whenwillthedishbeready?5.Doestheguestwantsomedrink?西餐點(diǎn)菜服務(wù)禮儀知識(shí)第9頁(yè)Direction:Listentothedialogueagainandsupplythemissinginformation.

H=HostessG=GuestH:Goodevening._______(1)_______?G:Yes.Couldyou_______(2)________mesomespecialChinesefood?I’dlikesome_____(3)_________H:Whattypeofdishesdoyouprefer,_______(4)_________or_______(5)_________ones?G:Idon’thaveany________(6)___________taste.H:Ifthat’sthecase,I’dliketo______(7)________youtaste“DongjiangSalt-bakedChicken”,it’saGuangdong______(8)_______.It’svery____(9)______.______(10)_________dish._____(11)_________.G:Ok,I’lltakeit.H:Wehaveaverynicebroccolitoday._______(12)________mixedvegetable?G:That’sagoodidea.西餐點(diǎn)菜服務(wù)禮儀知識(shí)第10頁(yè)H:___(13)_______soup?I’dsuggestour_____(14)__________G:HowdoyouprepareyourHouseSoup?H:Ithaschicken,cornandbambooshootsinit.Thesoup’sreallygood,and________________(15)____________________.G:Hm,I’llhaveit.H:_______________(16)______________________?G:No,thanks.H:Sir,you’dliketheDongjiangSalt-bakedChicken,mixedvegetableandHouseSoup.AmIcorrect?G:Yes,exactly.H:Sir,______________(17)__________________.Whilewaiting,wouldyoulikesomethingtodrink?G:OK,I’llhaveQingTaoBeer.西餐點(diǎn)菜服務(wù)禮儀知識(shí)第11頁(yè)H=HostessG=GuestH:Goodevening.MayItakeyourordernow?G:Yes.CouldyourecommendmesomespecialChinesefood?I’dlikesomelocaldishes.H:Whattypeofdishesdoyouprefer,lightorspicyones?G:Idon’thaveanyparticulartaste.H:Ifthat’sthecase,I’dliketosuggestyoutaste“DongjiangSalt-bakedChicken”,it’saGuangdongspecialty.It’sveryold,traditionaldish.It’stastyandworthatry.G:Ok,I’lltakeit.H:Wehaveaverynicebroccolitoday.Whataboutmixedvegetable?G:That’sagoodidea.H:Whatwouldyoulikesoup?I’dsuggestourHouseSoup.G:HowdoyouprepareyourHouseSoup?H:Ithaschicken,cornandbambooshootsinit.Thesoup’sreallygood,andit’salwaysbeenafavoritewithourcustomers.G:Hm,I’llhaveit.H:Wouldyouwantanythingelse?G:No,thanks.H:Sir,you’dliketheDongjiangSalt-bakedChicken,mixedvegetableandHouseSoup.AmIcorrect?G:Yes,exactly.H:Sir,yourdisheswilltakeabout15minutestoprepare.Whilewaiting,wouldyoulikesomethingtodrink?G:OK,I’llhaveQingTaoBeer.H:OK.Thankyou.Script西餐點(diǎn)菜服務(wù)禮儀知識(shí)第12頁(yè)Learnsomeimportantwordsinthisdialogue.1.在對(duì)話中CouldyourecommendmesomespecialChinesefood?recommendvt.1）推薦,介紹[(+as/for)]Canyourecommendmesomenewbooksonthissubject?你能推薦一些相關(guān)這個(gè)學(xué)科新書(shū)給我嗎?2）提議,勸說(shuō)[O2][+v-ing][+that]Irecommendyoutocomplywithsafetyregulations.我勸你恪守安全規(guī)則。vi.推薦;提出提議2.在對(duì)話中I’dlikesomelocaldishes.locala.地方性;當(dāng)?shù)?當(dāng)?shù)豀eworksatthelocalpostoffice.他在當(dāng)?shù)剜]局工作。n.[C]當(dāng)?shù)鼐用?當(dāng)?shù)厝薣P]Oneofthelocalsshowedmethewaytothepostoffice.一位當(dāng)?shù)厝私o我指點(diǎn)去郵局路。

西餐點(diǎn)菜服務(wù)禮儀知識(shí)第13頁(yè)3.在對(duì)話中Idon’thaveanyparticulartaste.particulara.1）特有,獨(dú)特;異常[Z][B]Herparticularwayofsmilingleftagoodimpressiononme.她特有微笑給我留下了美好印象。2）(過(guò)于)考究;苛求,挑剔[(+about/over)][(+wh-)]Sheisparticularaboutwhatsheeats.她過(guò)分考究吃。4.在對(duì)話中it’saGuangdongspecialty.specialtyn.[C]1.專業(yè);專長(zhǎng)Herspecialtyisbiochemistry.她專業(yè)是生物化學(xué)。2.特制品,特產(chǎn),名產(chǎn)Shellcarvingsareaspecialtyofthetown.貝雕是該城特產(chǎn)。3.特征,特征;特殊性a.特色aspecialtystore特色商店西餐點(diǎn)菜服務(wù)禮儀知識(shí)第14頁(yè)Askingtheguestifhe’sreadytoorder

1)Areyoureadytoorder?

2)Wouldyouliketoordernow?

Askingtheguestwhathe’dliketohave

1)Whatwouldyoulike?

2)Whatkindofdrinkwouldyoulike?2.Learnsomeusefulexpressionaboutthistopic.西餐點(diǎn)菜服務(wù)禮儀知識(shí)第15頁(yè)BrainstormingGivinginformationaboutfood

1)Today’sspecialis…

2)It’sourchef’srecommendation.

Tellingtheguestsomethingisout.

1)I’msorry,therearenochopsleft.

2)I’mafraid…issoldout.西餐點(diǎn)菜服務(wù)禮儀知識(shí)第16頁(yè)TranslationA.Translation:PutthefollowingintoEnglish.1.請(qǐng)問(wèn)可認(rèn)為您點(diǎn)菜了嗎？2.這道菜是我們廚師長(zhǎng)拿手菜。3.來(lái)份青菜怎么樣？4.我建議你們品嘗一下我們招牌湯。5.請(qǐng)問(wèn)還關(guān)鍵點(diǎn)別什么嗎？Taskcompleting西餐點(diǎn)菜服務(wù)禮儀知識(shí)第17頁(yè)Situation1:ItisthefirsttimeforMr.BakertocometotheChineserestaurant.Hewantssomethingspicyandhot.YourecommendsomeSichuanstyledishessuchasMaPoBeancurd（麻婆豆腐）;Twice-cookedPorkslice(回鍋肉);Specialspicychicken(怪味雞)tohim.

B.Workinpairsandactoutthedialoguewithyourpartnerbasedonthegivensituations.roleplayroleplay西餐點(diǎn)菜服務(wù)禮儀知識(shí)第18頁(yè)Situation2:Youarethewaiter.MissSmithtellsyousheisavegetarian.Yourecommendsomevegetableslikespinach(菠菜),greenbeans(青豆),freshasparagus(新鮮龍須菜),grilledtomatoes（烤土豆）toher.Shetellsyouhelikesgreenbeansthebestandspinachishersecondchoice.Shealsolikessomecoke.

西餐點(diǎn)菜服務(wù)禮儀知識(shí)第19頁(yè)Furtherdevelopment

1.Watchtheflashandroleplaythedialoguewithyourpartner.2.Makeaconversationwiththepeopledesignedinthepicture.Keywordsandphrases:

Wouldyoulike,Howabout,rare,medium,orwelldone,achoiceof,doyouprefer.

西餐點(diǎn)菜服務(wù)禮儀知識(shí)第20頁(yè)(Tomwantstohavesomethingtoeatinarestaurant.)A:WaiterB:Guest/TomA:Wouldyoulikeanythingtodrinkbeforeyourmeal,sir?B:Yes.I’llhaveaverydrymartini,please.A:Anythingtoeat?B:HowaboutasteakandsomeFrenchfries.A:Good.Howwouldyoulikeit?Rare,medium,orwelldone?B:R