第32講應(yīng)用文寫作之投訴信（講義）高考英語一輪復(fù)習（新教材新高考）

?第32講投訴信（講義）【復(fù)習目標】精選寫作話題，緊扣核心目標。提升語言質(zhì)量。強化高效訓(xùn)練。 【考情分析】近年高考真題應(yīng)用文寫作考點細目表年份卷別體裁主題詞數(shù)2023新高考I卷建議信給外教寫信提出分組意見80詞左右2022新高考I卷邀請郵件邀請外教做一次訪談80詞左右2021新高考I卷投稿短文慶祝校報創(chuàng)刊十周年80詞左右2020新高考I卷活動報道學(xué)校五公里越野賽跑80詞左右【網(wǎng)絡(luò)構(gòu)建】投訴信概述+寫作步驟命題規(guī)律：投訴信是寫信人對產(chǎn)品或服務(wù)表示不滿時所寫的信件。常用于消費者的利益受損、正常生活和工作受到干擾等令人不愉快的事情。考查形式：投訴信常包括以下幾個方面的內(nèi)容：說明投訴的原因并寫明投訴原委，實事求是的闡述問題發(fā)生的經(jīng)過，提出處理的意見并敦促對方采取相關(guān)措施。時態(tài)常以過去式為主。寫作步驟:投訴信寫作精華高分策略之詞匯：一單詞投訴complain顧客customer容忍bear損失damage解決settle遭受suffer不滿dissatisfaction惱火的annoyed解釋explain嚴肅地seriously改進improve調(diào)查investigate不舒服的uncomfortable失望的disappointed使人不快的unpleasant不能接受的unacceptable包裝packaging合理的reasonable二短語采取有效措施takeeffectivemeasures/steps/action粗魯?shù)豬narudemanner聲明claimtodosth.調(diào)查lookinto處理dealwith令我很失望的是muchtoone’sdisappointment表達某人的失望/不滿expressone’sdisappointment/dissatisfaction要求退款claim/demandarefund糟糕的服務(wù)poorservice高分策略之句式：一高分開頭：Iamwritingtoexpressmydissatisfactionwith/at...我寫信表達我對......的不滿。Ihatetobringthisup,but...我不想提及這件事，但是......Iamreallyannoyedaboutit.我對這件事真的很惱火。Iboughtsthfromyourwebsiteseveraldaysago.Iamwritingtoyoutocomplainabout...我前幾天從你們的網(wǎng)站上購買了......我寫信向你投訴......。I’mwritingtoexpressmydissatisfactionaboutthewoolenscarfIboughtfromyourstoreafewdaysago.前幾天我從你們商店買了一條羊毛圍巾，我現(xiàn)在寫信是為了表達我的不滿。IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintaboutyourrestaurant.打擾你感到很難過，但恐怕我不得不抱怨你的餐廳。二高分中間段：Icanhardlyputupwithitanymore.我再也無法容忍它。Ifyoudonotdothis,Iwill...如果你們不解決這一問題，我將......Iamcompletelydisappointedtofind...我很失望地發(fā)現(xiàn)......Ihavedialedyourservicenumberforseveraltimesanditwasalwaysbusy.我已經(jīng)撥打你們的服務(wù)電話多次了，但是一直占線。Toimprovethesituation,youcantakethefollowingmeasures.為了改進這種情況，你們可以采取以下措施。Idohopeyouwillgivedueattentiontothismatter.希望你能對此事給與足夠的重視。However,IfeeldisappointedwhenIhaddinnerinyourrestaurant.然而，我在你們餐廳吃飯時感到很失望。Thereasonformydissatisfactionisthat....Foronething,....Foranother,...我不滿意的原因是......。一方面，......；另一方面，......。Whendoingsth,Isuddenlyfoundthat...,whichdisappointedmealot.當我做......時，我突然發(fā)現(xiàn)......，這使我很失望。三高分結(jié)尾段：Iwouldappreciateitverymuchifyoucouldtakepropermeasurestodealwiththeproblemassoonaspossible.你如果能盡快采取合理的措施來處理這個問題，我將感激不盡。Idohopethatsomeonewilltakeeffectivemeasurestodealwiththismatter.我真的希望有人能采取有效措施解決這個問題。Ihavegreatfaiththatyouwilltakemycomplaintsseriouslyand...我很有信心你會認真對待我的投訴，并且......。Iwouldbemuchdelightedifyoucouldconsidermycomplaintseriously.Idohopeyoucangivemeasatisfactoryreplyassoonaspossible.Thankyouforyourconsideration.如果你能認真考慮我的投訴，我會非常高興。我希望你可以盡快給我一個滿意的答復(fù)。感謝你的體諒。Canyouchangeanewoneformeassoonaspossible？你們能不能盡快給我換一個新的？【高分模板1】DearSir/Madam,Mynameis/I’m____________________(自我介紹).Iamwritingtoyouforsomething/totellyousomethingabout__________________(具體的投訴內(nèi)容).Firstofall,______________________(投訴原因一)。Additionally,____________________(投訴原因二).Underthecircumstances,Ifinditterrible______________________(心情和影響)。Iwouldbeextremelygratefulifyoucouldlookintothematterassoonaspossibleandgetitsettle.Thankyouforyourtimeandkindconsideration.(信件結(jié)尾的常用語).Yourssincerely,LiHua假定你是李華，上周，你從一家網(wǎng)絡(luò)旗艦店購買了一部手機，收到手機后發(fā)現(xiàn)了一些問題。請你給該旗艦店的客服中心寫一份投訴信，內(nèi)容包括：1.描述手機的相關(guān)問題；2.你期待的處理方法。注意：1.詞數(shù)80左右；2.可以適當增加細節(jié)，以使行文連貫。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearSir/Madam.ConcerningtheproblemswiththemobilephonethatIboughtfromyouronlinestorelastweek,I’mwritingwithdisappointmenttoexpressmycomplaint.YouclaimedthatI’dgetthegraycolorwithshiningscreenwithinaweek.However,threeweekshadpassedandIreceivedthephonewithwrongcoloratlength.Furthermore,itwassopoorlypackedthatthescreengotbroken.What’sworse,Ididn’treceivetheexactsizeIhadordered.Canyouchangeitforanewoneoroffermeafullrefund?Aresponseatyourearliestconveniencewillbehighlyappreciated.Yours,LiHua【導(dǎo)語】本篇書面表達屬于應(yīng)用文，要求考生給一家網(wǎng)絡(luò)旗艦店的客服中心寫一份投訴信，反映手機的一些問題。表達：express→convey聲稱：claim→contend然而：however→nevertheless另外：furthermore→inaddition簡單句變復(fù)合句原句：Aresponseatyourearliestconveniencewillbehighlyappreciated.拓展句：Iwouldappreciateitifyoucangivemearesponseatyourearliestconvenience.【點睛】[高分句型1]Concerningt