國(guó)軍標(biāo)項(xiàng)目監(jiān)控過(guò)程

項(xiàng)目管理體系文件項(xiàng)目監(jiān)控過(guò)程編撰人：TMO審核人：錢(qián)衛(wèi)春批準(zhǔn)人：韓鵬批準(zhǔn)日期：2010-11-26保密級(jí)別：文檔版本：2.0技術(shù)有限公司項(xiàng)目監(jiān)控過(guò)程版本歷史第1頁(yè)共13頁(yè)項(xiàng)目監(jiān)控過(guò)程目錄......................................................................................................................................................................3目的..........................................................................................................................................................................3適用范圍..................................................................................................................................................................3..........................................................................................................................................................3參考資料..................................................................................................................................................................3角色和職責(zé)...........................................................................................................................................................3..............................................................................................................................................................4......................................................................................................................................................................4..................................................................................................................................................................5..............................................................................................................................................................5項(xiàng)目跟蹤..................................................................................................................................................................5周跟蹤............................................................................................................................................................5里程碑跟蹤....................................................................................................................................................7問(wèn)題管理................................................................................................................................................................記錄問(wèn)題......................................................................................................................................................原因分析......................................................................................................................................................制定糾正措施..............................................................................................................................................跟蹤糾正措施..............................................................................................................................................對(duì)項(xiàng)目上報(bào)問(wèn)題的跟蹤處置......................................................................................................................風(fēng)險(xiǎn)管理.............................................................................................................................................................................................................................................................................................................................11.....................................................................................................................................................................12.............................................................................................................................................................12第2頁(yè)共13頁(yè)項(xiàng)目監(jiān)控過(guò)程本過(guò)程用于指導(dǎo)PM過(guò)程中產(chǎn)生的記錄文件。本文檔適用于公司的合同開(kāi)發(fā)類項(xiàng)目、產(chǎn)品研發(fā)類項(xiàng)目的項(xiàng)目監(jiān)控。表1解釋點(diǎn)1)2)表2第3頁(yè)共13頁(yè)項(xiàng)目監(jiān)控過(guò)程；項(xiàng)目立項(xiàng)通過(guò)。1)2)《項(xiàng)目計(jì)劃》及附屬計(jì)劃；3)項(xiàng)目工時(shí)信息。第4頁(yè)共13頁(yè)項(xiàng)目監(jiān)控過(guò)程項(xiàng)目組成員開(kāi)始No每周監(jiān)控項(xiàng)目執(zhí)行《項(xiàng)目例會(huì)會(huì)議紀(jì)要》里程碑階段點(diǎn)？YesNo《項(xiàng)目里程碑報(bào)告》里程碑總結(jié)是否有問(wèn)題和風(fēng)險(xiǎn)？《項(xiàng)目計(jì)劃》No《項(xiàng)目里程碑評(píng)審報(bào)告》里程碑評(píng)審NoYes里程碑關(guān)閉通知關(guān)閉里程碑Yes項(xiàng)目結(jié)項(xiàng)？跟蹤措施執(zhí)行措施變更流程圖1PM應(yīng)周期性地跟蹤項(xiàng)目各種參數(shù)，了解項(xiàng)目的實(shí)際進(jìn)展情況。根據(jù)跟蹤的頻度可以劃分為：周跟蹤、里程碑跟蹤。PM10.執(zhí)行第5頁(yè)共13頁(yè)項(xiàng)目監(jiān)控過(guò)程與監(jiān)控\CSI_02_項(xiàng)目周報(bào).docPD應(yīng)每周關(guān)注進(jìn)展，并協(xié)助解決問(wèn)題。6.1.1.1.跟蹤過(guò)程具體跟蹤過(guò)程如下描述：1)項(xiàng)目成員應(yīng)每周及時(shí)填報(bào)WhiziblePM匯報(bào)個(gè)人工作進(jìn)展和工作成果、存在問(wèn)題等。2)PM述的真實(shí)性和合理性，及時(shí)審批工時(shí)，并更新《項(xiàng)目進(jìn)度計(jì)劃》和Whizible中的任務(wù)完成情況；3)PM和責(zé)任設(shè)計(jì)師負(fù)責(zé)需求狀態(tài)跟蹤，更新《需求跟蹤矩陣》（模板詳見(jiàn)：“03.需求\CSI_07_需求跟蹤矩陣.xls4)PM10.執(zhí)行與監(jiān)控\CSI_04_項(xiàng)目問(wèn)題跟蹤表.xls詳見(jiàn)6.2過(guò)程；5)PM總結(jié)項(xiàng)目執(zhí)行進(jìn)度，判斷是否達(dá)到里程碑階段點(diǎn)；6)PM根據(jù)項(xiàng)目進(jìn)度計(jì)劃、問(wèn)題管理的需要明確下周工作任務(wù)，形成新的目標(biāo)和承諾，如有必要調(diào)整Whizible中的任務(wù)信息；7)PM形成《項(xiàng)目周報(bào)》匯報(bào)給PD，并抄送給項(xiàng)目組成員和項(xiàng)目QA人員。8)PD應(yīng)每周關(guān)注項(xiàng)目進(jìn)展，并就上報(bào)問(wèn)題給出反饋，協(xié)調(diào)相關(guān)人員解決。6.1.1.2.工作分工具體分工安排如下表所示：3角色活動(dòng)輸出匯報(bào)對(duì)象第6頁(yè)共13頁(yè)項(xiàng)目監(jiān)控過(guò)程6.1.1.3.跟蹤內(nèi)容具體跟蹤內(nèi)容如下描述：1)任務(wù)跟蹤：跟蹤任務(wù)完成情況和偏差，包括工作量和進(jìn)度；2)問(wèn)題和問(wèn)題解決跟蹤：對(duì)新的問(wèn)題進(jìn)行跟蹤，并跟蹤歷史問(wèn)題的解決情況；3)跟蹤里程碑階段點(diǎn)：根據(jù)里程碑目標(biāo)完成情況，并參照計(jì)劃的里程碑結(jié)束時(shí)間點(diǎn)，判斷是否達(dá)到里程碑階段點(diǎn)。如果執(zhí)行到里程碑階段點(diǎn)，PM應(yīng)對(duì)比項(xiàng)目計(jì)劃來(lái)審查里程碑目標(biāo)是否達(dá)成、10.執(zhí)行與監(jiān)控\CSI_05_項(xiàng)目里程碑報(bào)告.xls同時(shí)，PD應(yīng)重點(diǎn)關(guān)注項(xiàng)目的里程碑目標(biāo)和進(jìn)展?fàn)顩r。6.1.2.1.跟蹤過(guò)程具體跟蹤過(guò)程如下描述：1)風(fēng)險(xiǎn)分析和跟蹤跟蹤風(fēng)險(xiǎn)應(yīng)對(duì)措施的解決情況，并對(duì)下一階段風(fēng)險(xiǎn)進(jìn)行重新識(shí)別，更新第7頁(yè)共13頁(yè)項(xiàng)目監(jiān)控過(guò)程《項(xiàng)目里程碑報(bào)告》中，一般記錄新識(shí)別的風(fēng)險(xiǎn)以及風(fēng)險(xiǎn)系數(shù)大于20的風(fēng)險(xiǎn)，也可根據(jù)項(xiàng)目經(jīng)理需要來(lái)完整記錄本里程碑階段的風(fēng)險(xiǎn)信息。2)里程碑?dāng)?shù)據(jù)收集里程碑結(jié)束前，PM15.度量分析\CSI_04_項(xiàng)目度量信息表.docPMbug總結(jié)做準(zhǔn)備。3)里程碑總結(jié)PM對(duì)里程碑各工作情況進(jìn)行總結(jié)，并組織項(xiàng)目里程碑報(bào)告中，應(yīng)重點(diǎn)關(guān)注以下內(nèi)容：（1）里程碑目標(biāo)和項(xiàng)目執(zhí)行情況統(tǒng)計(jì)和分析；（2）工作量匯總；（3）人力成本統(tǒng)計(jì)；（4）項(xiàng)目風(fēng)險(xiǎn)識(shí)別統(tǒng)計(jì)；（5）項(xiàng)目問(wèn)題管理統(tǒng)計(jì)；（6）需求跟蹤情況統(tǒng)計(jì)；（7）交付系統(tǒng)質(zhì)量情況分析；（8）評(píng)審情況統(tǒng)計(jì)；（9）干系人參與情況統(tǒng)計(jì)；（10）該里程碑的經(jīng)驗(yàn)教訓(xùn)。如果里程碑屬于Bill點(diǎn)，PM應(yīng)在確保完成項(xiàng)目工作達(dá)到客戶要求的同PM應(yīng)協(xié)調(diào)PD、銷售人員共同與甲方溝通，提出可行的解決策略、思路和計(jì)并釋放資源。4)里程碑評(píng)審PM在完成《項(xiàng)目里程碑報(bào)告》后組織里程碑評(píng)審，PD必須參加。第8頁(yè)共13頁(yè)項(xiàng)目監(jiān)控過(guò)程PM應(yīng)根據(jù)評(píng)審的結(jié)果對(duì)項(xiàng)目計(jì)劃、風(fēng)險(xiǎn)管理、問(wèn)題管理、資源等進(jìn)行必要的調(diào)整，采取必要的措施確保項(xiàng)目得以順利執(zhí)行。5)里程碑關(guān)閉PM在里程碑評(píng)審?fù)ㄟ^(guò)后，復(fù)核Whizible中的里程碑進(jìn)度并關(guān)閉，具體PM通知PDQAPMO等項(xiàng)目干系人。如果項(xiàng)目結(jié)項(xiàng)，則終止項(xiàng)目跟蹤活動(dòng)。6.1.2.2.工作分工具體分工安排如下表所示：4匯報(bào)對(duì)象6.1.2.3.跟蹤內(nèi)容具體跟蹤內(nèi)容如下描述：第9頁(yè)共13頁(yè)項(xiàng)目監(jiān)控過(guò)程1)承諾跟蹤：跟蹤里程碑的目標(biāo)達(dá)成情況、本階段重點(diǎn)任務(wù)的完成情況和承諾實(shí)現(xiàn)情況；2)進(jìn)度跟蹤：跟蹤項(xiàng)目整體的進(jìn)展情況，并分析產(chǎn)生偏差的原因；3)工作量跟蹤：跟蹤項(xiàng)目各階段的工時(shí)信息，并進(jìn)行分析；4)人力成本跟蹤：跟蹤當(dāng)前里程碑階段以及截止到當(dāng)前里程碑的人力投入成本；5)需求跟蹤：跟