DB43-T 2783-2023 鄉(xiāng)鎮(zhèn)（街道）社工站服務(wù)指南

ICS

03.080.99CCS

43湖 南 省 地 方 標(biāo) 準(zhǔn)DB43/T

2783—2023鄉(xiāng)鎮(zhèn)（街道）社工站服務(wù)指南Serviceguidelinesfortownship(street)socialworkstations2023

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11

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09

發(fā)布

2024

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實(shí)施湖南省市場(chǎng)監(jiān)督管理局

發(fā)

布DB43/T

2783—前言························································································································

Ⅲ1

·····················································································································12

規(guī)范性引用文件······································································································13

術(shù)語(yǔ)和定義············································································································14

總體原則···············································································································24.1 黨建引領(lǐng)原則···································································································24.2 以人為本原則···································································································24.3個(gè)別化原則······································································································24.4 本土化原則······································································································24.5 統(tǒng)籌協(xié)調(diào)原則···································································································25

服務(wù)功能···············································································································25.1 服務(wù)困難群眾···································································································25.2 整合社會(huì)資源···································································································25.3構(gòu)建支持網(wǎng)絡(luò)···································································································25.4 促進(jìn)社區(qū)發(fā)展···································································································26

服務(wù)模式···············································································································36.1 模式選擇·········································································································36.2 模式說(shuō)明·········································································································37

服務(wù)保障···············································································································47.1 服務(wù)場(chǎng)所·········································································································47.2 服務(wù)隊(duì)伍·········································································································47.3 經(jīng)費(fèi)籌集·········································································································57.4工作制度·········································································································57.5 工作機(jī)制·········································································································57.6 信息化············································································································58

服務(wù)內(nèi)容···············································································································68.1社會(huì)救助社會(huì)工作服務(wù)·······················································································68.2老年社會(huì)工作服務(wù)·····························································································

68.3兒童社會(huì)工作服務(wù)·····························································································

78.4 社區(qū)發(fā)展社會(huì)工作服務(wù)·······················································································88.5 志愿服務(wù)管理···································································································98.6 其他社會(huì)工作服務(wù)·····························································································

99

服務(wù)方法···············································································································9DB43/T

2783—9.1 個(gè)案工作·········································································································99.2 小組工作·········································································································99.3 社區(qū)工作·········································································································910 服務(wù)流程············································································································

1010.1 需求評(píng)估

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1010.2 服務(wù)策劃

·····································································································

1010.3 服務(wù)執(zhí)行

·····································································································

1010.4 服務(wù)跟進(jìn)

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1110.5 服務(wù)評(píng)價(jià)與改進(jìn)

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11參考文獻(xiàn)··················································································································

12IIDB43/T

2783— 本文件按照

GB/T

—《標(biāo)準(zhǔn)化工作導(dǎo)則第

1

部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)定起草。請(qǐng)注意本文件的某些內(nèi)容可能涉及專(zhuān)利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識(shí)別專(zhuān)利的責(zé)任。本文件由湖南省民政廳提出并歸口。南省委黨校、中南大學(xué)、株洲市民政局、株洲市荷塘區(qū)民政局。本文件主要起草人：王鵬、李斌、王肖靜、龍歡、張盈盈、李浩平、胡彬、陳培葉、潘澤泉

坤、江小陽(yáng)、袁宇娜、裴愛(ài)紅、黎婷、尹琴菲、葉敏。IIIDB43/T

2783—IVDB43/T

2783—1

內(nèi)容、服務(wù)方法、服務(wù)流程等方面的指導(dǎo)。本文件適用于鄉(xiāng)鎮(zhèn)（街道）社工站服務(wù)工作。2

規(guī)范性引用文件文件。MZ/T

—2017 社會(huì)工作方法 個(gè)案工作MZ/T

—2017 社會(huì)工作方法 小組工作DB43/T

1707—2019 民辦社會(huì)工作服務(wù)機(jī)構(gòu)等級(jí)評(píng)定3

術(shù)語(yǔ)和定義

MZ/T

094—2017、MZ/T

—2017、DB43/T

1707—2019

界定的以及下列術(shù)語(yǔ)和定義適用于本文件。3.1鄉(xiāng)鎮(zhèn)（街道）社工站

social

work

station支持的社會(huì)工作服務(wù)平臺(tái)。3.2社會(huì)工作服務(wù)

work

service社會(huì)工作者遵循社會(huì)工作專(zhuān)業(yè)價(jià)值理念，運(yùn)用專(zhuān)業(yè)方法為有需要的服務(wù)對(duì)象（個(gè)人、家庭、社區(qū)、業(yè)性服務(wù)，以協(xié)助服務(wù)對(duì)象恢復(fù)和發(fā)展社會(huì)功能，提升服務(wù)對(duì)象適應(yīng)環(huán)境的能力。[來(lái)源：DB43/T

1707—，3.3個(gè)案工作 case

work以有需要的個(gè)人或家庭為服務(wù)對(duì)象，運(yùn)用個(gè)別化的工作方式，增強(qiáng)其解決困難和適應(yīng)社會(huì)的能力，促進(jìn)其與環(huán)境和諧發(fā)展的一種專(zhuān)業(yè)社會(huì)工作方法。[來(lái)源：MZ/T

—2017，3.1]3.4小組工作

work以具有共同需求或相近問(wèn)題的群體為服務(wù)對(duì)象，通過(guò)小組活動(dòng)過(guò)程及組員之間的互動(dòng)和經(jīng)驗(yàn)分享，DB43/T

2783—幫助小組組員改善其社會(huì)功能的一種專(zhuān)業(yè)社會(huì)工作方法。[來(lái)源：MZ/T

—2017，3.2]3.5社區(qū)工作

social

work務(wù)對(duì)象自助、互助能力，調(diào)整或改善社會(huì)關(guān)系的一種專(zhuān)業(yè)社會(huì)工作方法。4

總體原則4.1 黨建引領(lǐng)原則的群眾路線，發(fā)揮黨員先鋒模范作用。4.2 以人為本原則以人為中心，以滿(mǎn)足服務(wù)對(duì)象的需求為目的，根據(jù)服務(wù)對(duì)象的需求選擇介入策略和提供相應(yīng)服務(wù)。4.3 個(gè)別化原則尊重服務(wù)對(duì)象差異性，根據(jù)服務(wù)對(duì)象需求的獨(dú)特性，差別化、有針對(duì)性地設(shè)計(jì)和開(kāi)展專(zhuān)業(yè)服務(wù)。4.4 本土化原則合，探索適合本土的社會(huì)工作服務(wù)模式和路徑。4.5 統(tǒng)籌協(xié)調(diào)原則鏈接、優(yōu)化和整合社會(huì)資源，促進(jìn)多部門(mén)、多主體的共同參與和合作，滿(mǎn)足服務(wù)對(duì)象多元化需求。5

服務(wù)功能5.1服務(wù)困難群眾聚焦社會(huì)救助、養(yǎng)老服務(wù)、兒童關(guān)愛(ài)等領(lǐng)域，開(kāi)展“社會(huì)工作+民政業(yè)務(wù)”服務(wù)，幫助遭遇困難的個(gè)人、家庭和群體解決實(shí)際問(wèn)題；挖掘困難群眾的潛能和優(yōu)勢(shì)，提升其解決問(wèn)題和自我發(fā)展的能力。5.2 整合社會(huì)資源源，對(duì)資源進(jìn)行優(yōu)化配置和有機(jī)融合。5.3 構(gòu)建支持網(wǎng)絡(luò)幫助服務(wù)對(duì)象構(gòu)建社會(huì)支持網(wǎng)絡(luò)，在服務(wù)對(duì)象之間建立自助互助網(wǎng)絡(luò)，培養(yǎng)互助互惠精神。5.4 促進(jìn)社區(qū)發(fā)展DB43/T

2783—層社區(qū)治理，促進(jìn)提高社區(qū)發(fā)展水平。6

服務(wù)模式6.1 模式選擇

1嵌模式的社工站宜加強(qiáng)能力建設(shè)，積極向橋接模式轉(zhuǎn)換。圖圖

1鄉(xiāng)鎮(zhèn)（街道）社工站的主要服務(wù)模式選擇示意圖6.2 模式說(shuō)明6.2.1 內(nèi)嵌模式6.2.1.1 熟悉相關(guān)基本政策與辦理流程，協(xié)助經(jīng)辦民政業(yè)務(wù)。6.2.1.2 與鄉(xiāng)（鎮(zhèn)）人民政府（街道辦事處）建立良好的信任與合作關(guān)系。6.2.1.3 與基層社區(qū)和居民建立密切聯(lián)系，為后續(xù)的專(zhuān)業(yè)服務(wù)升級(jí)奠定基礎(chǔ)。6.2.2 下沉模式6.2.2.1 扎根基層社區(qū)直接為居民提供服務(wù)。6.2.2.2 積極培育社區(qū)志愿者與社區(qū)社會(huì)組織。6.2.2.3 鏈接社會(huì)資源以滿(mǎn)足社區(qū)居民需求。6.2.2.4 與鄉(xiāng)（鎮(zhèn)）人民政府（街道辦事處）保持緊密的溝通與協(xié)作，以獲取更多支持。6.2.3 橋接模式6.2.3.1 緊扣民政服務(wù)對(duì)象，開(kāi)展專(zhuān)業(yè)服務(wù)項(xiàng)目。6.2.3.2 為轄區(qū)社會(huì)組織與社會(huì)服務(wù)項(xiàng)目提供專(zhuān)業(yè)支持。6.2.3.3 協(xié)助做好社會(huì)組織與社會(huì)服務(wù)項(xiàng)目的統(tǒng)籌管理。6.2.3.4 促進(jìn)鄉(xiāng)（鎮(zhèn)）人民政府（街道辦事處）與社會(huì)力量協(xié)同開(kāi)展社會(huì)治理。DB43/T

2783—7

服務(wù)保障7.1 服務(wù)場(chǎng)所7.1.1 鄉(xiāng)鎮(zhèn)（街道）社工站需要相應(yīng)規(guī)模的辦公場(chǎng)地和活動(dòng)用房，配備必備的辦公用品，使用統(tǒng)一的標(biāo)識(shí)標(biāo)牌。7.1.2 鄉(xiāng)鎮(zhèn)（街道）社工站可整合相關(guān)資源，依托公共服務(wù)中心、兒童之家、互助養(yǎng)老服務(wù)平臺(tái)等服務(wù)場(chǎng)所開(kāi)展服務(wù)。7.2 服務(wù)隊(duì)伍7.2.1 駐站站長(zhǎng)7.2.1.1 鄉(xiāng)鎮(zhèn)（街道）社工站站長(zhǎng)，全面負(fù)責(zé)站內(nèi)日常運(yùn)行管理，專(zhuān)職駐站工作。7.2.1.2 站長(zhǎng)一般需要滿(mǎn)足以下條件：a）

具備社會(huì)工作相關(guān)專(zhuān)業(yè)大專(zhuān)及以上學(xué)歷；b）

取得助理社會(huì)工作師及以上職業(yè)水平資格證書(shū)；c）

遵守社會(huì)工作者職業(yè)操守，認(rèn)同社會(huì)工作價(jià)值觀；d）

熟悉社會(huì)救助、養(yǎng)老服務(wù)、兒童關(guān)愛(ài)、社區(qū)發(fā)展、公益慈善等法規(guī)政策；e）

具備社會(huì)工作行政管理和項(xiàng)目管理的知識(shí)和能力；f）

掌握社會(huì)工作專(zhuān)業(yè)知識(shí)、工作方法和技能，擁有豐富的社會(huì)工作實(shí)務(wù)經(jīng)驗(yàn)；g）

參與培訓(xùn)學(xué)習(xí)時(shí)長(zhǎng)每年不少于

小時(shí)。7.2.2 駐站社工7.2.2.1 鄉(xiāng)鎮(zhèn)（街道）社工站需要配備社工，負(fù)責(zé)社會(huì)工作專(zhuān)業(yè)服務(wù)，專(zhuān)職駐站開(kāi)展服務(wù)，宜穿戴統(tǒng)一的工裝、工帽、工牌。駐站社工中宜有

1

名及以上黨員。7.2.2.2 駐站社工一般需要滿(mǎn)足以下條件：a）

具有大專(zhuān)及以上學(xué)歷；b）

取得助理社會(huì)工作師職業(yè)水平資格等級(jí)證書(shū)，或需要在駐站三年內(nèi)考取全國(guó)社會(huì)工作者職業(yè)水平資格證書(shū)；c）

遵守社會(huì)工作者職業(yè)操守，認(rèn)同社會(huì)工作價(jià)值觀；d）

熟悉社會(huì)救助、養(yǎng)老服務(wù)、兒童關(guān)愛(ài)、社區(qū)發(fā)展、公益慈善等法規(guī)政策；e）

掌握社會(huì)工作專(zhuān)業(yè)知識(shí)、工作方法和技能；f）

參與培訓(xùn)學(xué)習(xí)時(shí)長(zhǎng)每年不少于

小時(shí)；g）

具備服務(wù)策劃與開(kāi)展的能力。7.2.3 人員培訓(xùn)7.2.3.1 為新進(jìn)社工提供崗前培訓(xùn)，定期為駐站社工提供專(zhuān)業(yè)培訓(xùn)。7.2.3.2 7.2.3.3 根據(jù)培訓(xùn)的目標(biāo)與要求，可采用線上或線下、集中或分散、參與式或授課式等多種方式。7.2.4 工作交流7.2.4.1 適時(shí)組織駐站社工到優(yōu)秀的社會(huì)工作服務(wù)機(jī)構(gòu)與項(xiàng)目點(diǎn)進(jìn)行參觀訪問(wèn)，促進(jìn)專(zhuān)業(yè)成長(zhǎng)。DB43/T

2783—7.2.4.2定期組織駐站社工與同行進(jìn)行服務(wù)經(jīng)驗(yàn)交流與分享，促進(jìn)專(zhuān)業(yè)共同成長(zhǎng)。7.3 經(jīng)費(fèi)籌集通過(guò)政府購(gòu)買(mǎi)服務(wù)、社會(huì)愛(ài)心捐贈(zèng)等渠道籌集保障鄉(xiāng)鎮(zhèn)（街道）社工站工作經(jīng)費(fèi)。7.4 工作制度鄉(xiāng)鎮(zhèn)（街道）社工站項(xiàng)目承接方宜針對(duì)鄉(xiāng)鎮(zhèn)（街道）社工站項(xiàng)目制定和實(shí)施以下管理制度：a）

項(xiàng)目管理制度，主要包括項(xiàng)目計(jì)劃、組織、進(jìn)度安排、過(guò)程監(jiān)督、效果評(píng)估等方面；b）

社工培訓(xùn)和督導(dǎo)制度，主要包括駐站社工參加培訓(xùn)和接受督導(dǎo)的時(shí)間、形式、內(nèi)容等；c）

工作報(bào)告制度，主要包括定期匯報(bào)服務(wù)開(kāi)展、問(wèn)題反饋、聯(lián)動(dòng)協(xié)調(diào)等工作情況；d）

財(cái)務(wù)管理制度，主要包括資金和物資的使用和日常賬務(wù)處理；e）

志愿者管理制度，主要包括志愿者招聘、培訓(xùn)、使用、激勵(lì)辦法和操作規(guī)程；f）

檔案管理制度，主要包括項(xiàng)目檔案分類(lèi)、歸檔、保管、使用與維護(hù)等方面；g）

信息管理制度，主要包括服務(wù)信息的管理職責(zé)、信息密級(jí)、安全使用、違規(guī)處罰等方面；h）

日常管理制度，主要包括考勤簽到、請(qǐng)銷(xiāo)假、來(lái)訪登記等方面；i）

場(chǎng)所管理制度，主要包括辦公場(chǎng)地和服務(wù)場(chǎng)地的功能、使用方式、安全和衛(wèi)生等方面；j）

和應(yīng)急處置措施。7.5 工作機(jī)制7.5.1 互通互聯(lián)機(jī)制定期召開(kāi)由購(gòu)買(mǎi)方、承接方、社工站、所在鄉(xiāng)鎮(zhèn)（街道）等利益相關(guān)方共同參與的工作調(diào)度會(huì)議，了解工作進(jìn)度、協(xié)商工作方向、探討工作難點(diǎn)、溝通工作計(jì)劃。7.5.2 工作監(jiān)管機(jī)制7.5.2.1建立財(cái)務(wù)監(jiān)管機(jī)制，接受購(gòu)買(mǎi)方對(duì)項(xiàng)目資金使用情況進(jìn)行的監(jiān)督檢查、會(huì)計(jì)核算和審計(jì)等，按要求提供項(xiàng)目資金使用情況的相關(guān)資料。7.5.2.2 建立服務(wù)監(jiān)管機(jī)制，接受購(gòu)買(mǎi)方對(duì)服務(wù)數(shù)量和質(zhì)量進(jìn)行跟蹤監(jiān)督、組織驗(yàn)收和考核評(píng)估，自覺(jué)接受社會(huì)監(jiān)督。7.6 信息化7.6.1 成效反饋、宣傳推廣等工作。7.6.2 有效利用各類(lèi)慈善公益服務(wù)信息系統(tǒng)，加強(qiáng)政府部門(mén)、社會(huì)組織、愛(ài)心企業(yè)和個(gè)人之間的資源信息互通。7.6.3 使用志愿服務(wù)信息系統(tǒng)，進(jìn)行志愿者注冊(cè)、線上培訓(xùn)、服務(wù)報(bào)名、積分兌換等全流程信息化操作。7.6.4 建立鄉(xiāng)鎮(zhèn)（街道）社工站服務(wù)檔案數(shù)據(jù)庫(kù)，包括服務(wù)對(duì)象信息、服務(wù)過(guò)程記錄、服務(wù)質(zhì)量監(jiān)控記錄、服務(wù)轉(zhuǎn)介和跟蹤記錄等內(nèi)容。DB43/T

2783—8

服務(wù)內(nèi)容8.1 社會(huì)救助社會(huì)工作服務(wù)8.1.1 入戶(hù)調(diào)查8.1.1.1 協(xié)助了解救助對(duì)象和其他困境人群的家庭收入、居住條件、身體狀況及家庭成員的就業(yè)、收入、困難類(lèi)型及程度等相關(guān)基本情況。8.1.1.2 協(xié)助民政部門(mén)開(kāi)展城鄉(xiāng)低保、特困供養(yǎng)、臨時(shí)救助對(duì)象復(fù)核排查建檔工作。8.1.1.3 開(kāi)展特困人員生活自理能力評(píng)估。8.1.2 政策宣傳交的資料等。8.1.3 資源鏈接8.1.3.1鏈接相關(guān)政策性救助資源，協(xié)助服務(wù)對(duì)象向民政、衛(wèi)健、教育、住建等部門(mén)和群團(tuán)組織申請(qǐng)救助。8.1.3.2 鏈接相關(guān)非政策性救助資源，協(xié)助不符合社會(huì)救助政策的服務(wù)對(duì)象申請(qǐng)基金會(huì)、社會(huì)組織、企業(yè)和個(gè)人的救助資源，并建立救助資源名冊(cè)。8.1.4 能力提升發(fā)掘救助對(duì)象的優(yōu)勢(shì)和潛能，培養(yǎng)社會(huì)救助對(duì)象應(yīng)對(duì)風(fēng)險(xiǎn)和脫貧解困的能力，消除救助依賴(lài)。8.1.5 社會(huì)融合8.1.5.1 引導(dǎo)救助對(duì)象積極參與社工站開(kāi)展的活動(dòng)和社區(qū)公共事務(wù)，鼓勵(lì)救助對(duì)象承擔(dān)社會(huì)責(zé)任和義務(wù)，促進(jìn)其融入社區(qū)和社會(huì)。8.1.5.2 幫助救助對(duì)象建立社會(huì)支持網(wǎng)絡(luò)。8.2 老年社會(huì)工作服務(wù)8.2.1 入戶(hù)走訪8.2.1.1 定期走訪轄區(qū)內(nèi)高齡老人、留守老人、空巢老人等，跟蹤掌握基本情況，并建立老年人社會(huì)工作專(zhuān)業(yè)服務(wù)檔案。8.2.1.2 針對(duì)老年人群體設(shè)計(jì)有針對(duì)性的調(diào)查問(wèn)卷，根據(jù)多維度需求調(diào)查結(jié)果，撰寫(xiě)需求分析報(bào)告。8.2.2 物質(zhì)救助8.2.2.1 協(xié)助符合條件的老年人申請(qǐng)政府最低生活保障、特困人員供養(yǎng)、醫(yī)療救助、住房救助、臨時(shí)救助等。8.2.2.2 協(xié)助有需要的老年人獲得基金會(huì)、社會(huì)組織、企業(yè)和個(gè)人等社會(huì)力量的幫扶。8.2.3 生活照料8.2.3.1 組織開(kāi)展老年人日常生活能力評(píng)估，全面了解老年人生活照料方面的需求。DB43/T

2783—8.2.3.2協(xié)助有需要的老年人獲得居家養(yǎng)老、社區(qū)日間照料、機(jī)構(gòu)養(yǎng)老等服務(wù)。8.2.3.3 為有需要的老年人鏈接政府、市場(chǎng)、社區(qū)、社會(huì)組織、志愿者等多方資源，滿(mǎn)足其生活照顧的需求。8.2.3.4協(xié)助照顧者獲得老年人照料知識(shí)和技能培訓(xùn)，提升照顧技能。8.2.3.5 協(xié)助老年人獲得適老化改造服務(wù)，提升老人生活環(huán)境宜居性。8.2.4 家庭輔導(dǎo)8.2.4.1 協(xié)助老年人處理與配偶和子女的關(guān)系，獲得尊重、關(guān)懷和理解。8.2.4.2 為單身老年人提供婚戀咨詢(xún)和輔導(dǎo)。8.2.5 精神慰藉8.2.5.1 識(shí)別老年人的認(rèn)知和情緒問(wèn)題，必要時(shí)協(xié)調(diào)專(zhuān)業(yè)人士進(jìn)行認(rèn)知和情緒評(píng)估。8.2.5.2 提供老年人心理輔導(dǎo)、情緒疏解、認(rèn)知調(diào)節(jié)等服務(wù)，幫助老年人擺脫抑郁、焦慮、孤獨(dú)等心理問(wèn)題困擾。8.2.5.3 8.2.6社會(huì)支持網(wǎng)絡(luò)建設(shè)8.2.6.1 對(duì)老年人的社會(huì)支持網(wǎng)絡(luò)進(jìn)行評(píng)估，了解老年人的正式和非正式支持網(wǎng)絡(luò)情況。8.2.6.2 通過(guò)個(gè)人增能、家庭支持、鄰里互助、志愿服務(wù)、社區(qū)增能等策略，強(qiáng)化老年人社會(huì)支持網(wǎng)絡(luò)。8.2.7 社區(qū)參與8.2.7.1 開(kāi)展適合老年人的文化、體育、娛樂(lè)等活動(dòng)，培養(yǎng)老年人興趣團(tuán)體，提升老年人的社會(huì)活躍度，豐富老年人的社會(huì)生活。8.2.7.2 組織老年人積極參與各項(xiàng)志愿服務(wù)，培育老年志愿者隊(duì)伍。8.2.7.3 鼓勵(lì)老年人之間建立互助組織，拓展互助支持網(wǎng)絡(luò)。8.2.7.4 支持老年人參與社區(qū)協(xié)商，為社區(qū)發(fā)展出謀劃策。8.2.8 老年教育8.2.8.1 為老年人提供有關(guān)健康護(hù)理、生活照料、安全防范、知識(shí)技術(shù)等方面的培訓(xùn)教育課程。8.2.8.2 鼓勵(lì)和支持老年人組織各種學(xué)習(xí)交流和研討活動(dòng)，促進(jìn)老年人之間的相互學(xué)習(xí)。8.2.9 政策咨詢(xún)8.2.9.1 協(xié)調(diào)相關(guān)專(zhuān)業(yè)人士為老年人提供政策、法律、健康、消費(fèi)等咨詢(xún)服務(wù)。8.2.9.2 強(qiáng)化老年人信息反饋和回應(yīng)支持。8.3 兒童社會(huì)工作服務(wù)8.3.1 入戶(hù)走訪8.3.1.1 學(xué)習(xí)、身心健康、監(jiān)護(hù)狀況、社會(huì)支持等情況。8.3.1.2 建立和更新兒童監(jiān)護(hù)檔案，及時(shí)排查家庭監(jiān)護(hù)問(wèn)題，發(fā)現(xiàn)兒童家庭監(jiān)護(hù)缺失，及時(shí)向相關(guān)管理部門(mén)報(bào)告。DB43/T

2783—8.3.2文化娛樂(lè)根據(jù)兒童的需求和身心發(fā)展的特點(diǎn)，開(kāi)展文化、體育、娛樂(lè)等活動(dòng)，豐富兒童的精神文化生活。8.3.3 心理健康8.3.3.1評(píng)估兒童心理健康狀況，為存在認(rèn)知、情緒等問(wèn)題的兒童提供心理輔導(dǎo)。8.3.3.2 為兒童提供心理健康、情緒管理、自我認(rèn)知等方面的知識(shí)培訓(xùn)。8.3.4 兒童保護(hù)8.3.4.1 在工作中發(fā)現(xiàn)兒童遭受或者疑似遭受不法侵害以及面臨不法侵害危險(xiǎn)時(shí)，立即向公安機(jī)關(guān)報(bào)案或舉報(bào)。8.3.4.2 對(duì)可能遭受侵害的兒童進(jìn)行重點(diǎn)核查，評(píng)估其安全處境、監(jiān)護(hù)情況、身心健康狀況，預(yù)防兒童侵害和風(fēng)險(xiǎn)。8.3.4.3 對(duì)已遭受侵害的兒童提供緊急庇護(hù)和危機(jī)干預(yù)服務(wù)，協(xié)助其就醫(yī)、鑒定傷情、調(diào)查取證。8.3.4.4 在社區(qū)和學(xué)校開(kāi)展反家庭暴力、反性侵、反校園欺凌等相關(guān)知識(shí)培訓(xùn)和宣傳。8.3.4.5 開(kāi)展預(yù)防交通事故、防溺水、防觸電等安全教育。8.3.5 家庭支持8.3.5.1 為兒童監(jiān)護(hù)人和照顧者提供親子溝通、照護(hù)技能、情緒管理等方面的知識(shí)培訓(xùn)。8.3.5.2 鏈接政府、社會(huì)組織、社區(qū)、志愿者等資源，緩解兒童照顧者的壓力和困難。8.4 社區(qū)發(fā)展社會(huì)工作服務(wù)8.4.1 促進(jìn)社區(qū)參與8.4.1.1 協(xié)助開(kāi)展社區(qū)需求調(diào)查，參與策劃、執(zhí)行、評(píng)估社區(qū)服務(wù)項(xiàng)目與活動(dòng)。8.4.1.2 協(xié)助動(dòng)員和組織社區(qū)居民參與社區(qū)協(xié)商。8.4.1.3 提升社區(qū)居民參與社區(qū)公共事務(wù)的意識(shí)，提高參與能力，拓展參與空間，建立參與機(jī)制。8.4.1.4 協(xié)助培育社區(qū)社會(huì)組織和社區(qū)骨干，提供咨詢(xún)、培訓(xùn)、能力建設(shè)等服務(wù)。8.4.1.5 組織策劃社區(qū)志愿服務(wù)項(xiàng)目，引導(dǎo)社區(qū)居民參與社區(qū)志愿服務(wù)。8.4.2 培育社會(huì)組織民自我服務(wù)。8.4.3 提升居民能力8.4.3.1 為社區(qū)居民提供有關(guān)社區(qū)文化與歷史、溝通和合作技巧、基層動(dòng)員等方面的知識(shí)培訓(xùn)。8.4.3.2 鼓勵(lì)和支持社區(qū)居民參與社區(qū)文化娛樂(lè)活動(dòng)、社區(qū)公共事務(wù)協(xié)商、社區(qū)建設(shè)和發(fā)展等。8.4.4 推動(dòng)多方聯(lián)動(dòng)8.4.4.1 8.4.4.2 DB43/T

2783—8.5 志愿服務(wù)管理8.5.1 建立志愿服務(wù)隊(duì)伍8.5.1.1 根據(jù)社會(huì)工作需要，招募志愿者，建立培育志愿服務(wù)隊(duì)伍。8.5.1.2 開(kāi)展志愿者的注冊(cè)登記和培訓(xùn)工作。8.5.1.3 開(kāi)展志愿者管理、激勵(lì)、評(píng)價(jià)工作。8.5.1.4 發(fā)揮黨員先鋒模范作用，組建或聯(lián)系黨員志愿服務(wù)隊(duì)。8.5.2 支持引導(dǎo)志愿服務(wù)8.5.2.1 全面聯(lián)動(dòng)志愿者，推動(dòng)信息聯(lián)通、資源聯(lián)享、活動(dòng)聯(lián)辦、服務(wù)聯(lián)供。8.5.2.2 孵化培育志愿服務(wù)組織，在組織建設(shè)、志愿骨干培養(yǎng)、專(zhuān)業(yè)知識(shí)技能等方面提供專(zhuān)業(yè)支持。8.5.2.3 制定志愿服務(wù)規(guī)劃，設(shè)計(jì)服務(wù)項(xiàng)目，開(kāi)展服務(wù)活動(dòng)。8.5.2.4 統(tǒng)籌轄區(qū)內(nèi)志愿服務(wù)資源，根據(jù)群眾需求開(kāi)展志愿服務(wù)活動(dòng)。8.6 其他社會(huì)工作服務(wù)宜根據(jù)群眾需求拓展其他社會(huì)工作服務(wù)。9

服務(wù)方法9.1 個(gè)案工作個(gè)案工作宜符合

MZ/T

—2017

的相關(guān)規(guī)定。9.2小組工作小組工作宜符合

MZ/T

—2017

的相關(guān)規(guī)定。9.3 社區(qū)工作9.3.1 工作方法9.3.1.1認(rèn)識(shí)社區(qū)9.3.1.1.1 通過(guò)查閱文獻(xiàn)、社區(qū)資料、媒體報(bào)道等，了解社區(qū)的人口結(jié)構(gòu)、歷史變遷、文化習(xí)俗等。9.3.1